Cannot sync: awaiting connection
Hi there,
I'm having a very serious issue with Adobe Creative cloud.
I regularly do drawing and sync my files to CC. The last time I did this successfully was 7 days ago.
I tried 3 days ago, and got the message: awaiting connection. I left it for about 20 minutes - same issue.
So I figured I'd leave it from Monday until Thursday, do so more work and try again. But it still stuck on 'awaiting connection'!
I don't have any complex file names : they are all 'untitled-n'.
I tried signing out and signing in again.
Please help me or I can't continue using the product.
If I sign in with a brand new user account, will it erase my current items in Adobe Ideas? That's all I can think of doing - setting up a new account and syncing all 50 files from scratch.
I don't want to lose my work!!!
Thanks - first persistent glitch in over a year.
FYI - I'm an IT guy so I've tried the obvious (make a tiny change to every file trying to sync, resave and try again, check wifi connection, etc.).
Dear Frank,
Thank you for your response.
I present to you four things I have tried (1-4), and four questions I need you to answer (A-D) for a working solution.
I have tried:
1. Leaving the 'awaiting connection' attempt for over 30 minutes (multiple times over the last few weeks). It shows no progress whatsoever. The files have not uploaded to my creative cloud account (I checked with my desktop computer's web browser).
2. Turning the sync on and off again repeatedly (multiple times over the last few weeks) has had no effect. It always says 'awaiting connection' immediately.
3. Signing out and signing back in repeatedly on my iPad.
4. your solution to "try renaming the file on creative.adobe.com".
Since I have drawn the file on my iPad, I have tried renaming the file on my iPad, but the sync still does not work. I cannot rename it on creative.adobe.com because the iPad is not syncing to it, so the files have yet to exist on the Cloud!
It just doesn't work, and is not a temporary glitch. It seems like it's a fundamental issue present on my iPad that started on a single day about 2 or 3 weeks ago.
So my questions to you are these - please help me retrieve my drawings. Please answer them A-D.
A. There are lots of people with this same problem (https://forums.adobe.com/search.jspa?facet=content&type=discussion&q=awaiting+connection&s ort=relevanceDesc&place=%2Fplaces%2F1413052).
I found this thread particularly useful : https://forums.adobe.com/message/6322966#6322966
Here the user Jo Jacobs says:
"Same problem with iPad Mini, iPhone5 and MacbookPro Retina. No Files syncing from Adobe ideas. Tryed everything...
Workaround:
You need Phoneview. Open it - choose "Apps" - click on "Show all Apps" - click on "Adobe Ideas"
Than go to:
Library/Private Documents/documents/data/files/
there you find folders with cryptic names
Download one of the folders
Open the Folder
select all files in the folder and zip them
Change the extension from .zip to .idea
and voila
you can open it with Adobe Illustrator!
A long way, but for now the only solution to get the editable vector file on your computer.
Nachricht geändert durch Jo Jacobs"
My question to you Frank, is that if I manage to extract the .idea files from my iPad, can I upload them to my creative cloud via my desktop computer's browser? It seems like my best route to reclaiming my work and getting it onto the Cloud.
B. If I sign out of my CC account on the iPad, and register as a new user, will the iPad drawings sync to this new user account a fresh? I.e. are they permanent stored on that iPad, or will they disappear when I log in as a CC different user?
I haven't tried this because I am concerned if I register as a new user it will lose those unsynced drawings on my Ipad.
C. If I remove Adobe ideas from my iPad and reinstall it, will it delete those files that have not synced (i.e. the drawings I made in the last two weeks since the sync stopped working)? If it will, then I daren't uninstall the app!
I haven't tried this because I am concerned that if I reinstall the app it will lose those unsynced drawings on my Ipad.
D. If I remove Adobe ideas from my iPad and reinstall it, will the latest version of Adobe Ideas that is present on the App store work with my iPad's operating system? My current version numbers are:
Adobe Ideas version 2.7.1 (43711)
iPad ios 5.1.1 (9B206)
In the past I have tried an upgrading an app, only to find out that the latest version on the App store was incompatible with my ios, so I had uninstalled the program for nothing!
Thanks for answering questions A-D. I hope you can see why have asked them in that order.
It seems to me the safest course of action is to try answers A-D consecutively (provided that the latest version of Adobe ideas is compatible with my ios, which I need you to answer in question D).
Thanks again for your time. It's pretty shocking really! So much time into drawing, only to find the program has a bug that permanently breaks the sync ability - I just can't use it if I can't get those vector graphics off the iPad.
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~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
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