Cannot sync iPod 128GB or iPhone 4S with iTunes 11.3.1.2.
Either the iPod freezes and crashes, along with iTunes freezing or my iPhone syncs, but I cannot play the music that is synced to the iPhone. I updated to the new version of iTunes a few days ago, and this is the first time syncing so I think there may be a problem with iTunes. I have tried to disconnect and sync both devices three times and I still get the same result.
I should also mention that all of my files on the iPod were erased and now I have nothing on there.
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i cannot purchase anything on my iPhone 4 with iTunes it's telling me to contact Apple Support
You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
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If it worked at one time this is usually caused by a bad contact record in the contact database. As a start open Contacts in Outlook, using the Phone List view. Open the first contact, then save it. If you get an error this is a bad contact. If this does not find that the first record is bad open iTunes go to Edit/Preferences, then the Syncing tab, and Reset Sync History and try again.
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cant sync iPod touch. comes up with "cannot be synced because there is not enough free space to hold all of the items in the iTunes library (21.6MB required, 304.8MB available)." I am so confused. I have more than enough space even on PC.
That message is telling you that you do not have enough stgorage on the iPod to accomodate all the media you are trying to sync to the iPod.
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Hey dr. c bruce,
Thanks for using the Apple Support Communities. It sounds like the music on your device did not originate from this library, is the iPhone 5 currently synced with another iTunes Library? iPhones can only be synced with one library:
Manage content manually on your iPhone, iPad, and iPod - Apple Support
http://support.apple.com/en-us/HT201593
iPhone can only add music or video from a single iTunes Library.
Thanks,
Matt M. -
trying to sync iphone 4 and itunes keeps coming up with "itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined"?
Same issue. Is this a new bug with iTunes 10.5.1??
Anyone know of a solution?
I reported it to Apple on the feedback page, but, I'm pretty convinced that Apple doesn't listen to or read their feedback. http://www.apple.com/feedback/itunesapp.html -
Cannot update OSX version 10.6.8 on my mac in order to sync iphone 5s with itunes
I cannot update OSX version 10.6.8 on my mac in order to sync iphone 5s with itunes, I am currently running 10.5.8 which appears not to support iphone 5s, i have available space on my mac but cannot seem to install. What am i doing wrong, what do i need to do ?
Choose About this Mac from the Apple menu and check the processor.
If it's a PowerPC Mac, it's already running the newest OS it can.
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Cannot sync ipod with itunes after setting up new computer with newest version of itunes
Cannot sync ipod with itunes after setting up on new computer, only songs which tansferred were songs bought on new computer after set up, tried to sync songs and it deleted old songs from ipod. How can I get them back on ipod?? They are showing in music library on itunes still.
If the iPod database gets corrupted, it will add files to "Other" instead of where they really belong.
Restoring the iPod will erase this database and recreate it.
And if I do this, won't I just have the same issue when my iPod is re-updated to the most recent version again?
No, it shouldn't. This is why you Restore the iPod. It erases the corrupt database. -
I cannot sync contacts between my iPhone 4s and MacBook Pro after I upgraded the Mac with the latest operating system software upgrade. Even the Mac Store couldn't help...
That is because that sync ability (for contacts and calendars) has been removed. Use iCloud instead.
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When syncing Apps on my iPhone 5 through iTunes, they are all greyed over and I cannot make any changes. How can I fix this. It never happened with my iPhone 4
Connect your device to iTunes and in the the window were all the apps are greyed out make sure the 'Sync Apps' checkbox (top left corner) is selected.
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I cannot sync my iPad or iPhone to iTunes on my Windows 8 PC, even though I have been doing this successfully for years. I have been through all the troubleshooting steps I can find in iTunes, to no avail. Help please?
I seem to be having the same problem on my Windows 8 laptop... I am able to update my iPod Nano through iTunes but my iPhone is not recognized as a device in iTunes. Have been able to update my iPad until recently. Is this a bug fix that Apple can help with? I'd rather not uninstall all my Apple programs if I can avoid it...
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Erratic syncing on iPhone 5s with iTunes 11
I am going crazy trying to sync my iPhone 5s with iTunes 11.1.3.8. There is plenty of space as my iPhone is 64gb with apparantly 36.5gb available. Approx. 15.4gb of this is currently taken up by music, but it should be far more. I don't know if it is an iTunes problem or an iPhone problem - or both!
I've always added music to my iPhone manually by dragging folders on to the device in iTunes (with "manually manage music" ticked in the settings). This never used to cause any problems, and I prefer it to having all my music choices in iTunes as I have different devices with different capacity etc.
Since using my new iPhone, syncing is going wrong every time in strange and unpredictable ways:
1. Not all the music will sync, seemingly at random.
Some albums have the grey circle next to them and won't add whether I delete and re-add or not
Some albums had the grey circle but synced when I deleted and re-added (these are the same type of files and from the same source as the ones that still don't sync)
Some music suddenly shows up with the ! symbol and won't sync, for no reason - sometimes this is even a random selection of tracks on the same album stored in the same location.
Some music appears in iTunes as though it is on the device, but doesn't show in the iPhone e.g. out of dozens of Bowie songs only 2 show up on the phone
The last time I synced I added an audiobook of short stories, with each story as a track. When I went to listen to it this morning, around two thirds of the tracks had randomly disappeared. After syncing they seem to be back, but I have no idea why they vanished last time and if it will happen again.
Sometimes after syncing a whole playlist will have gone blank in the iPhone i.e. tracks aren't there, but when I connect to iTunes the playlist appears as it should be. Syncing sometimes fixes this, but might then empty another playlist...
2. I manually set compilation albums to "sort by album artist" e.g. changing my short stories audiobook to show under Artists as "Short Stories" rather than each author as an album with 1 track. At random, when I am looking through artists on my iPhone I notice that one or two albums have ungrouped, even though I didn't touch any settings in between.
3. When I'm connected to iTunes the usage bar at the bottom seems to fluctuate randomly sometimes. Currently, having just synced, it shows 15.4gb audio with 36.44gb free. Ok now I added 1 album which is 92.5mb and synced - just that one chance.. Usage bar now reads 21.76gb audio with 30.08gb free. Now I'm adding a 173mb folder of 2 albums and syncing. Usage bar now reads 15.51gb with 36.16gb free. Somehow after adding 3 albums and not changing anything else, I end up with more space than before??
I'm at a loss as to why iTunes/my iPhone is behaving so erratically. Perhaps the above are seperate, unrelated problems, but I'm writing them all here in case they are all linked to one problem.
I have tried syncing using the original cable and over wifi. Have also rebooted the phone and restarted, to no avail.
Please help me with some suggestions of what is going on and how to fix it? Let me know if you need any more info.Hit there tayls22,
It sounds as if you are having some issues with your ability to create a backup in iTunes of your iPhone, which prevents you from completing the sync process. I have an article for you that can help you troubleshoot this issue further, and it can be found below:
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
http://support.apple.com/en-us/HT203271
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I wanted to sync my iphone 4 (cdma). I have synced it before successfully. I am getting an error "itunes cannot sync apps to the iphone because the apps installed on the iphone cannot be determined" and the apps and items follwoing apps in syncing (photos for example) will not sync. Items prior to apps synced (calendar/contacts). I restarted both my iphone (currently on ios 4.2.8) and my computer, itunes was on 10.6.1, same problem. I installed itunes 10.6.3, same problem. I had been waiting to update ios to 5.1.1 and would like to do that now, but wanted to sync first. Anyone have any ideas? I am stumped! Thank you.
Hello glenysfromwm
On your computer, try the download link below to get the latest version of iTunes to download so you can sync with your computer.
iTunes 11.1.5
http://support.apple.com/kb/dl1614
Regards,
-Norm G. -
I have a older MBP running 10.6.8 and after the recent iOS update I have not been able to sync my devices. I was able to sync an ipod, but not iphone or ipad. iTunes recognizes my devices, but sync button stays grayed. I've changed my USB hub, reinstalled iTunes and run disc cleanup. No luck.
You said that your computer will sync other iPods? Are they iPod touches? Other iPod use different drivers the the touch And iPhone and iPad).
You can try:
iOS: Device not recognized in iTunes for Windows
Does it charge? Does the iPod work?
I would try on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
If defective and not abused you will walk out with a replacement -
Hello guys, I'm begging for your help, I've read so many threads, nothing works for me. I hope you will try to help me
First message I get when I connect the iphone is
"The software on iphone has expired and must be updated to a newer version"
Then it tries to backup but I get
"Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined"
When I click check for updates it says I have the latest version (5.0)
When I try to restore I always get "iTunes could not backup the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again"
Tried that MANY times but no luck.
This iphone was on a developper account but it is not anymore (removed from developper account).
I'm the administrator on my PC. When I'm on the summary of my iphone it shows N/A as my phone number.
Back up to icloud doesn't work because I didn't set it up before it stopped working
When I try to activate it directly from the iphone I always get "Could not activate iphone. Your iphone could not be activated because the activation server is temporarely unavailable..." (for the past 3 weeks :s)
I can access my music and everything from itunes.
I even tried to restore it from the ispw file (using shift + restore) but I got an error message (sorry I don't remember which one) but it didn't work.
I also tried device manager, select PC, scan hardware for changes (read it worked for some) but not for me after that I don't get the
"The software on iphone has expired and must be updated to a newer version" and "Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined" ...I just get "Itunes could not back up iphone because a session could not be started with the iphone" + "itunes could not sync because a connection could not be established with the iphone"
Please help me make it work again! I'd go to an apple store but I'm in south-east asia at the moment and there is nothing like it in 700km +
This little machine would be perfect to travel with, it's a shame it just stopped working like 3 weeks ago, just said I needed to activate it again ...
Thanks a million times!I can't access it on the iphone as I said
On itunes in summary I have "Software version: 5.0"
Yes I tried to restore it
"When I try to restore I always get "iTunes could not backup the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again" ...did that many times but always the same error message
"I even tried to restore it from the ispw file (using shift + restore) but I got an error message (sorry I don't remember which one) but it didn't work."
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