Cannot sync my ipad because the connection was reset?

I can't sync my ipad or iphone because an error code comes up stating that it cannot be synced because the connection was reset. It comes up after the backup process of the sync session.

Try another cable and be sure it's genuine Apple. Also make sure there is no debris in the connection area of the device.

Similar Messages

Iphone cannot be synced because the connection was reset

My iphone is not syncing when I plug it into my mac and I keep getting a message to say it is not syncing because the connection was reset.

Try deleting the iPod Photo cache, as described here:
http://support.apple.com/kb/TS1314

HT201210 iTunes can't sync my iPod because the connection was lost.

I have been having some issues with backup and sync for the past week or two with my iPod Touch. I am being told by iTunes that it cannot sync with my iPod because the connection was lost. I tried a different cable and still no luck.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Next
Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer

ITunes store can not open because the "connection was reset"

I keep getting this message when I try to access the store. It says that the connection was reset and to make sure my internet connection is active. My internet IS active and I have downloaded the latest version of iTunes. Please help.
Thanks,
Caroline

Okay here it is, thanks for the help!
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Gateway M-6816
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 1.0.5.11 (214.3)
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2010-08-09 17:24:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.2.1.5 is currently running.
iTunesHelper 9.2.1.5 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {9A3FCC4C-2719-4A50-8C7D-CE45E2EC7898}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 10.0.0.5
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Mon Aug 09 16:58:11 2010
Lease Expires: Tue Aug 10 09:14:29 2010
DNS Servers: 10.0.0.1
10.0.0.1
Adapter Name: {4D02B4E3-A221-4A85-9C6E-2C9F603265F5}
Description: Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was reset.
Connection attempt to iTunes Store was unsuccessful.
The network connection was reset.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-06-18 17:01:11.

Unable to sync or backup my iPad2 with the new iTunes. I keep getting the error ""iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.". I've deleted all the old backups but still get this.

I'm totally frustrated by iTunes and don't know how to solve my problem. Like a lot of people on here I'm not able to sync or back up my iPad2 with my iTunes (version 10.4.1.10). I'm running Win 7 Ultimate 64 bit. My iTunes worked just fine until the 10.4.xx updates came out and since June I've not been able to back up or sync the iPad2.
When I connect and try to sync I get the error message, “iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.”
I've deleted all the old backups so there are none on my system. I've deleted iTunes and re-installed the 64bit version several times but it has not made any difference. I've read and followed several suggestions on these boards about how to remove and reinstall everything but none have worked yet. I'm stumped here.

I had the exact same thing with my shuffle - same error message saying that it was corrupt so I restored it (wiping everything in the process) and the same message came up as soon as it reloaded. Thank god I didn't try it with my iPod or iPhone first. So many issues with this new version of iTunes!!!!!!!!

I just got my refurb iPad in the mail. I am trying to set it up, but im getting this message "iTunes could not back up the ipad because the backup was corrupt or not compatable with the ipad. Delete the backup for this ipad. then try again." How?

I just got my refurb iPad in the mail. I am trying to set it up, but i am getting this error message " iTunes could not back up the ipad because the backup was corrupt or not compatable with the ipad. Delete the backup for this ipad. Then try agian." How do I do that?

It sounds like the iPad wasn't erased to me. If the iPad is totally cleared of content, there should be nothing on it and no backup to create.
Without connecting the iPad to your computer - Launch iTunes on you computer and go to Edit>Prefences>Devices. Do you see an iPad backup in there? If you do see it, delete it.

I cannot upload photos into a web site-no problems with previous versions of firefox or IE(get error message The connection was reset)

I edit a web site set up by Joomla.
I copy & paste text to it and upload photographs.
I have been doing this successfully for months
but starting yesterday adding text is OK but when I try to upload a photo there is a delay of 3-4 minutes and then an error message saying "The connection was reset"

Your plugins list shows two Flash plugins and other outdated plugin(s) with known security and stability risks.
# Shockwave Flash 10.0 r45
# Shockwave Flash 10.1 r53
# Adobe Shockwave for Director Netscape plug-in, version 11.0
# Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
Flash Player uninstall: http://www.adobe.com/go/tn_14157 (this will remove the Firefox Flash plugin and the ActiveX control for IE)
Update the [[Flash]] and [[Shockwave|Shockwave for Director]] plugin to the latest version.
*http://www.adobe.com/software/flash/about/
*http://www.adobe.com/shockwave/welcome/
*http://www.adobe.com/downloads/
Update the [[Java]] plugin to the latest version.
*http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)
Do a malware check with a few malware scan programs. 
You need to use all programs because each detects different malware. 
Make sure that you update each program to get the latest version of the database.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]

I am playing in Pogo and cannot open the games even though the homepage and others will open. The message is THE CONNECTION WAS RESET WHILE THE PAGE WAS LOADING. How do I fix this???

I am playing in Pogo and cannot open the games even though the homepage and others will open. The message is THE CONNECTION WAS RESET WHILE THE PAGE WAS LOADING.
All my friends are playing and it seems I am the only one have this problem.

The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]]

I cannot log in to my Kohls account "The connection was reset"

When I go to the Kohls website and click on the 'my account' tab and when I click on 'sign in' it goes to another tab and then gives me the message "The connection was reset" and
"''The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." ''
I can log in the same account from the desktop but not the Laptop.

[https://support.mozilla.com/en-US/kb/error%20loading%20web%20sites#w_interrupted-or-reset-connection interrupted-or-reset-connection]
If you can visit the website in other browsers but not in Firefox:
*At the top of the Firefox window, click on the '''Tools''' menu, and select '''Clear Recent History....'''
** If menu bar is hidden, "'''Firefox button'''" -> "'''Clear recent history...'''"
*In the Time Range to clear: drop-down, select '''Everything'''.
*Click the arrow next to Details to display the list of items that can be cleared.
*Select both '''Cookies''' and '''Cache'''.
*Click '''Clear Now'''.

Gargoyle https router logon not working after version 27, when I try and logon it just says the connection was reset. works fine with 27.0.1 must be a bug

I use a Gargoyle quota management router which has web access through https. It works fine with Firefox version 27.0.1 , and has worked for years with no problems. Somewhere after version 27.0.1 a bug was introduced which prooduces the error message "Problem loading page, The connection was reset, The connection to the server was reset while the page was loading" each time I go to the routers address. Reverting to 27.0.1 fixes the problem and it also works fine with Interney Explorer so it is not a firewall problem.

HI techman88,
Thank you for your question. I understand that the password for your router is no longer working in Firefox 27. Please download the new version of Firefox from your working browser and reset the profile.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device!
To reset Firefox go to about:support and and click Reset Firefox. However if there is a saved password in this profile you can manage the passwords under Options > Security> Passwords. Please check this out as well.

Experiencing near-constant the connection was reset error.

For about the last 3 months, I've had two seemingly-related problems: 1] "The connection was reset/interrupted" error; and 2] web pages loading in a primitive, odd-looking form. Both used to occur every once in a while, but now they're near-constant, to the point that doing anything online is at best a struggle and at worst impossible. The error is especially bad: makes it extremely difficult to reach a web page, load it completely, or do anything should I ever get there (searches, clicking links, etc.). Might be even worse with some sites than others, but it's hard to tell-- seems pretty bad wherever I go on the web. As far as I can tell, this started when I was still using Waterfox, and updated to 32.0.3; I recently switched back to Firefox in hopes of escaping it, but found the same thing happening there. I've tried the suggestions given in the forums (like clearing the cache, removing cookies, pressing Shift while reloading, pressing Ctrl + F5 [for Windows], etc.), as well as uninstalling and re-installing Waterfox, but nothing works. Since my own computer skills are modest at best, I've pretty much run out of troubleshooting options at this point. What I'm looking for is a solution to this, rather than just ways of coping with it. Does anyone know what's wrong and how to fix it? Will it be solved by the next Firefox update? And is there another browser you can recommend as a replacement for Firefox? I'm really at the end of my rope here; please help!
As of 02/26/15, still having the same problem. I've tried scanning for malware (didn't find any) and configuring Windows firewall for Firefox (made no difference). I've noticed that there's a more accurate description for what I'm experiencing than the one I originally posted: web pages can rarely finish loading anymore, unless they're very short (and often not even then)-- if I wait for them to do so, the error usually occurs. Some are usable if I stop the loading process before the error shows up, but many (most?) won't work that way (not enough ever makes it onscreen). Seems like this site is largely unaffected, but places like rogerebert.com or TV Tropes are pretty much inaccessible to me now. Is anybody still interested in helping me solve this? Because I'm about ready to give up on Firefox for good at this point. Please save me from resorting to Google Chrome or, god forbid, Internet Explorer!

''iamjayakumars [[#answer-685843|said]]''
<blockquote>
What security software (firewall, anti-virus) do you have? 
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. 
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process. 
See: 
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
</blockquote>
Re: my security software: I use Windows Firewall and Microsoft Security Essentials (also Malwarebytes Anti-Malware, if that helps).
I've now tried the above link's instructions for configuring Windows Firewall to allow Firefox access. It may have helped slightly with the error (which seems to be happening a bit less often); however, the primitive-looking-web-page problem is if anything worse, pages are INCREDIBLY slow to load, and the error remains frequent (can't tell if this possible respite is just temporary, or even mere wishful thinking on my part). In any case, though, my original problem hasn't been solved yet.

Firefox 10.0.2 - Error Message - The connection was reset

Hello,
I'm trying to use firefox 10.0.2 on ESS EP7. The content or Homepage frame work is not being displayed. I am getting the message, "The connection was reset". If I click on Try Again, I get the same error. Does anyone have a suggestion for a fix.

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Error message : Problem loading page, the connection was reset...

Problem loading page... the connection was reset.
Zwei IT-Experten haben sich das Problem angeschaut und haben aufgegeben.
FF haben wir mehrere Male deinstalliert und reinstalliert, Caches gesäubert, Cookies gelöscht. Mit Proxy, ohne Proxy, mit Kaspersky, ohne Kaspersky.
Diagnose: Irgendwo schlummert noch etwas vom alten FF, dass das Laden verhindert.
Chrome installiert, funktioniert einwandfrei. Speicherplatz, Win 7, alles OK. Verschiedene Internetverbindungen ausprobiert. Glasfaser, WLAN, nützt nichts.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

The connection was reset message only appearing on mozillas support and addons site

I received an error message involving a proxy when i tried going on netflix. I have the add on "media hint" which redirects the proxy through it, so i uninstalled it intending to reinstall hoping that would fix it, but i never even got that far.
When i went to the mozilla add on site, it said the connection was reset while loading the page. It said the same thing on the support forums (im on my phone now). I thought it was an https problem, but the irony is the only sites getting this error message were some mozilla sites. They work fine in other browsers.
I tried every solution i could think of or find on the internet and nothing has worked.

Are you now using a direct connection?
Check the connection settings.
*Tools > Options > Advanced > Network : Connection > Settings
*https://support.mozilla.org/kb/Options+window+-+Advanced+panel
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
Do a malware check with several malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

The connection was reset + Secure connection failed

Hello, I am using firefox on the web and I keep encountering the same error message that the connection was reset when I try to access webpages. Following the article at https://support.mozilla.org/en-US/questions/1024256 did not solve the problem as it only fixed it for google.com and no other website, however when I hold down shift and reload the page it will reload, sometimes in basic html. Operating in safe mode will bring up these pages in basic text without graphics.
Sometimes, it will instead show the message Secure Connection Failed for trusted websites such as news agencies.
I have disabled my themes and add-ons but the problem still persists.
I woud like some guidance on how to go about fixing this problem. Thanks! :)

Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details" to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Cannot sync my ipad because the connection was reset?

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