Cannot sync my iphone 4s to my itunes on my mac mini.

I have an old mac mini which already has itunes installed given to me for christmas, however when I tried to connect my iphone4s it said I needed an itunes update. I tried installing the update but it wont work. I download the file then it does not recognise it. Is there anything I can do?

Hi brothers801,
Welcome to the Support Communities!
The articles below may be able to help you with this.
Click on the links to see more details and screenshots. 
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/kb/ht2311
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
Cheers,
- Judy

Similar Messages

  • I am not able to sync my iphone 4s to my itunes because my mac software is not up to date. What do I need to do?

    I am not able to sync my iphone 4s to my itunes because my mac software is not up to date. What do I need to do?

    Is this a brand new phone?  If it is, which iTunes version does it say it requires (see side of box)?
    With a Mac running 10.5.8 you can install the last version of iTunes 10.6
    iTunes 10.6.3.25 - http://support.apple.com/kb/DL1575
    An older iPhone 4S should work with the above but if it is a brand new one I don't know.  If the box says it requires iTunes 10.7 then you will have to upgrade to OSX 10.6.8 at least in order to run iTunes 10.7.  You provide no information about your computer hardware so I can't tell you if this is even possible.
    1) Make sure your computer meets Snow Leopard technical specifications - http://support.apple.com/kb/SP575  This mostly means making sure it is an Intel Mac and has at least 1GB RAM (more is recommended).  To check RAM, go to the Apple in the upper left corner of any window, then  "About This Mac". Now continue to "More Info...".  It should say you have at least 1GB of "memory".
    2) Apple no longer carries 10.6 in its stores or online. Telephone Apple to purchase a Snow Leopard disc. In the USA: (800) 676-2775 (contact information for other countries: http://support.apple.com/kb/HE57)
    Alternatively you can buy from online retailers but anticipate paying much more than the original price which is the price still charged by Apple
    3) Backing up your computer before upgrading is always a good idea.
    4) After installing from the DVD, update your Snow Leopard installation using Software Update or manually downloading and installing the Mac OS X 10.6.8 Update Combo v.1.1 - http://support.apple.com/kb/DL1399

  • I cannot sync my iphone 4s to my itunes!! any help?

    I cannot sync my iphone to itunes - any help or suggestons?

    Same problem here with my 3GS
    I noticed that my Capacity meter at the bottom of itunes when my iphone is plugged in only gave me 3 items; Audio, Video and Other.  No Photos, Apps or Free.  Then it was telling me I was over my capacity without even adding anything additional. So I followed the steps mentioned above.
    Unable to delete itunes app, just step 6.  No step 9 file in OS 10.7
    also, using the "Go to Folder" method is a bit out of the way.  Just follow the path by double clicking your HD.  So much faster.  Actually in OS 10.7 the only file you are able to delete is: /System/Library/Extensions - AppleMobileDevice.kext
    Downloaded itunes app and installed with no restart and all is well again.
    Thanks
    This all happened following iOS 6 install and iTunes 10.7 the day before.

  • Cannot sync my iPhone 3GS to my iTunes albums on my iMac

    Even though my iMac is an AUTHORIZED computer, it keeps asking me for authorizing the machine, when I attempt to sync. my iPhone 3GS running iPhone 4. When I re-submit my iTunes log in name and password, and click AUTHORIZE, it reverts back to the same, asking me to authorize, again and again.
    I filed a help request from iTunes. I got a suggestion to trash my SC info folder. I did, but to no avail. Yestertday the helper did not respond to my d follow-up. Today she is not in. And I am still stuck.
    Can anyone help?
    Thanks much.
    Chan

    Hi brothers801,
    Welcome to the Support Communities!
    The articles below may be able to help you with this.
    Click on the links to see more details and screenshots. 
    Troubleshooting iTunes installation on Mac OS X
    http://support.apple.com/kb/ht2311
    Apple - iTunes - Download iTunes Now
    http://www.apple.com/itunes/download/
    Cheers,
    - Judy

  • I cannot sync my iPhone 4s to my iTunes accnt.

    Ever since I updated my IOS, my iPhone 4s and iTunes will not sync although it says on my iTunes account that the items are on my iPhone.

    Yes.
    (94018)

  • I cannot sync my iPhone or iPad to iTunes. When I plug my devices into my PC, iTunes recognizes them, but just after they're recognized iTunes freezes. My iTunes works properly as long as no devices are connected. Can someone please help?

    Both my iTunes and iPhone/iPad are using the most current software. I've tried deauthorizing and deauthorizing my computer, but nothing helps.

    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues.
    Hope this helps.

  • I cannot sync my iphone to new itunes library.

    I have the latest update of itunes on both computers and the latest software update on my iPhone 5s.
    I have recently gotten a new laptop. I have downloaded itunes and transferred my itunes library from my old computer to my new laptop via home sharing. However, I could not sync any of the music to my iphone. I have also downloaded the transferred music from iCloud and backed up my iphone to the new laptop in the hope this would help. However it has not made a difference and I still cannot sync my iphone.
    How am I able to solve this problem?
    Many Thanks

    Only iTunes media will necessarily be erased.  There's no way around this. 

  • I upgraded to iTunes 10.5, and now when I plug in my iPhone 3gs i get the Beach Ball of Eternal Sadness. I have to Force Quit the app, and I cannot sync my iPhone. This also means I cannot upgrade to the new iOS5.

    My OS is current and up to date. No problems there.... Intel based iMac, relatively new....
    But since i did the upgrade to iTunes 10.5 i cannot sync my iPhone. It's a 3gs. Oddly - my wifes iPhone will load and sync (it is a first gen iPhone, btw).
    Neither device is, or evr has been jailbroken. mY iPhone was syncing perfectly until the upgrade to 10.5.

    Had the same thing happen to me when I tried syncing my iPhone this a.m. - talked to Apple 7 hours ago and evidently there's an "issue" with the iTunes server. The Apple adviser told me to try syncing in an hour. Well, rather than do that, I've continued to check Twitter, searching on "itunes sync" or "itunes server" - seems the problem's still going on.
    I'm going to wait it out til tomorrow. Or whenever.
    The REASON I was synching is that ever since the iOS 5 "upgrade" photos that were in albums synced from iPhoto had disappeared. Not all the photos, just all the photos in some albums. Weird.
    Too many bugs in iOS 5 (syncing, Bluetooth connectivity, etc.). They should have waited til it was right before releasing it.

  • Hello! I am trying to sync my iPhone 4 to my iTunes. My phone is connected to my computer, (was able to import pics) but I cannot manage my apps or music in iTunes. I ran diagnostics and it says 'no iPhone found'. The device cannot be restored in iTunes.

    Hello! I am trying to sync my iPhone 4 to my iTunes. My phone is connected to my computer, (was able to import pics) but I cannot manage my apps or music in iTunes. I ran diagnostics and it says 'no iPhone found'. It then takes me to Apple Support that says:
    The device cannot be restored in iTunes.
    An exclamation point, question mark, plug symbol, or "X" appears next to the device's entry in Device Manager.
    During an update or restore, the device may no longer be recognized by iTunes
    HELP!

    Hello, Shandey. 
    Thank you for visiting Apple Support Communities. 
    With the symptoms you described, try the step in the article below.  See the section labeled Verify that the Apple Mobile Device USB Driver is installed > If the device is not recognized while in Recovery Mode and If you see two "Apple Mobile Device (Recovery Mode)" entries with exclamation marks on them.  Then select the appropriate operating system that you are using. 
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Cheers,
    Jason H. 

  • Cannot sync my iphone to my itunes account on the computer.  I get the message: iTunes could not connect to the iTunes store  An unknown error occured (-3212).  Make sure your network connection is active and try again.

    I cannot sync my iphone to my itunes account on the computer.  I get the following message: " iTunes could not connect to the iTunes store.  An unknown error occured (-3212).  Make sure our network connection is active and try again."  Has anyone else had this problem?

    Did you find a resolution as I'm having same problem?

  • TS1389 I cannot sync my iPhone with iTunes for Windows. Even if the computer is authorized, it keeps on displaying an error message that tells that this computer is not authorized. I already tried to do the resolutions you have given in case this situatio

    I cannot sync my iPhone with iTunes for Windows. Even if the computer is authorized, it keeps on displaying an error message that tells that this computer is not authorized. I already tried to do the resolutions you have given in case this situation happens.

    It's an endless circle.
    See if these instructions help: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

  • I cannot sync my iPhone 4s with iTunes (MacBook Pro OS X 10.5.8)

    Whenever I attempt to connect my iPhone 4s to my MacBook Pro to sync and transfer music I receive the following error message:  "The iPhone cannot be used because it requires iTunes version 11.1 or later.  Go to www.itunes.com to download the latest version of iTunes."
    I tried downloading latest version of iTunes but when I went to install, received error message that I needed OS X 10.6 or later.  Subsequently, I just purchased OS X Snow Leopard 10.6.  Once I upgrade to that OS, will I be able to software upgrade to the appropriate versions of OS X and iTunes so that I can sync my iPhone 4s with my iTunes on MacBook running OS X 10.6.?

    Yes.
    (94018)

  • TS3212 I cannot update to iTunes 10.7, keep receiving an error message. Therefore cannot sync my iPhone 5.

    Cannot update iTunes on my PC, keep getting an error. Because of this cannot sync new iphone!!!

    What does the error message say? (Precise text, please.)

  • I just received the error message "Attempting to copy to the disk failed. The required disk cannot be found". When I try to sync my iPhone or iPad to iTunes. Anybody have any ideas? The sync worked yesterday.

    I just received the error message "Attempting to copy to the disk failed. The required disk cannot be found". When I try to sync my iPhone or iPad to iTunes. Anybody have any ideas? The sync worked yesterday.

    I'm having the same problem.  I just bought an album from my iPhone and when I select "Transfer purchases", I get the same message.

  • Why am I now receiving the error 42404: a required iTunes component is not installed after the 10.5.3 iTunes update? Now, I cannot sync my iphone...

    Why am I now receiving the error 42404: a required iTunes component is not installed after the 10.5.3 iTunes update? Now, I cannot sync my iphone...I have uninstalled and re-installed several times now without any luck.
    Thanks,

    'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

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