Cannot sync my ipod shuffle to download from itunes

Why doesn't itunes recognize my ipos shuffle - I can't download from my pc to my ipod. It doesn't show under devices - what am I doing wrong??

Just to make sure you are looking at the right place in iTunes, in the iTunes window, there is a sidebar along the left side of window.  When the iPod shuffle is connected to USB, does it say "DEVICES" in the sidebar?  If so, the iPod shuffle's name should appear below DEVICES (you may need to click Show next to DEVICES).
When you connected it for the first time, iTunes should have asked you about setting up the shuffle.  If that did not happen, there is some problem.
Basic troubleshooting would be to shut down (power off) the computer.  At the same time, use this reset procedure on the shuffle
http://support.apple.com/kb/HT1655
Then, start up computer, with shuffle NOT connected.  Run iTunes.  Connect the shuffle.
If this is a recent purchase, you can contact Apple's official tech support by phone 
http://www.apple.com/contact/
(where it says "Phone")
or, if you have an Apple Store nearby, make a reservation at the Genuis Bar
http://www.apple.com/retail/

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