Cannot sync my phone to my PC :-(
Hello guys, I was able to successfully update my BlackBerry Curve 3G phone from version 5 to version 6. I love the new version of the BlackBerry OS. I was able to sync it using the BlackBerry Desktop Manager. However recently I'm encountering issues whenever I try to plugin my phone to my computer. Before when I plug it in, I receive a popup that asks me if I am going to charge the phone, sync it or use as a mass storage device. Now, I don't see that message or that popup. It only charges the phone and that's it. The BlackBerry Desktop manager says it's not connected. I even tried connecting the phone via Bluetooth, still no luck. I have tried to uninstall all of the USB devices using the Device Manager as well as installing the USB Drivers from the BlackBerry / RIM website. Still, I can't sync my phone. It just charges it. Btw, I don't see a "BlackBerry" device inside the Device Manager window. I tried using a different laptop, it only charges the phone and I receive a message "USB Device Not recognized." I tried uninstalling the Desktop Manager, USB Drivers fomr the RIM website and uninstalling all of the USB devices. Then after restarting the compute,r I decided to reinstall the Desktop Manager and the USB drivers from the RIM website. Still again, no luck. I can't sync my phone using both computers. Btw, my first computer cannot recognize the phone, it just charges it but it does not show a "USB Device not recognized." message. I'm thinking this issue happened after updating the BlackBerry System Software to a minor version via Desktop Manager. Becuase a few days ago I as able to use it to my computer. It's version 6.0.xxx something. Guys please help me out. I tweeted BlackBerry and they told me to contact my carrier. My Dad bought the phone from Abu Dhabi without any subscription to a specific carrier. So guys, how can I sync my files? I even tried on using the "calfix.exe" that connects the computer to the bootrom something of my BlackBerry phone but still It does not detect the phone. Thanks in advance and please help me out.
Hi iAMJuanKarlo,
First make sure you have the most recent version of Desktop Software installed. If you do and are still having the same issue on 2 separate PCs it looks like a device issue.
Do you have a recent backup of your BlackBerry? You may want to try a clean reload of device software if the Update Software feature in the Desktop Software can connect to the device. If its unable to detect the device, try the following to reinstall the device software.
First, make sure the device software is installed on your PC. You can download it from your wireless provider's download site in this list: http://bit.ly/cukObT
1. Remove the battery from the BlackBerry. Do not re-insert.
2. Connect the BlackBerry to the computer.
3. Navigate to C:\Program Files\Common Files\Research In Motion\AppLoader and launch Loader.exe
4. Click Next. The Communication Port Selection screen appears.
5. Click Next. The connection should change from COM to USB-PIN or USB-PIN Unknown.
6. The Application Selection screen appears. Select the applications you want from the list of applications.
7. Click Next then Click Finish.
8. When the application load starts, insert the battery into the BlackBerry smartphone.
You will then need to restore your personal data from a previously taken backup file as this procedure will remove all personal data.
-FS
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No. Untick EVERYTHING. Then click apply.
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