Cannot sync purchased tones to iPhone 5
The first time I synced my iPhone 5 to my PC, it erased all of my purhased tones on iTunes, leaving only 2. I checked my purchase history hoping I could download them again from the cloud, with no luck. I bought my favorite one again out of desperation; iTunes popped up a warning saying I had already purchased this tone, was I sure I wanted to proceed. I said yes out of frustration. Well, I thought I was going to be able to keep at least it this time, but of course it happened again when I synced the phone again. Well, it at least shows up this time, but I CANNOT sync it to save my life. In the "on this phone" section of iTunes, it shows it in the tones section, but with an exclamation point by it. It will not play that particular tone, but it will my other 2.
Is there anyway to sync it, and, even better, get all of my old purchases back as well? I bought them all on my old 3GS, but lost them the first time I synced my new iPhone 5. Any help will be greatly appreciated.
THis has happened to me. I went to the Genius Bar and they had no ideas - it could be my iMac, iTunes or the iPhone - which doesn't help
any ideas before I get really frustrated?
Similar Messages
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New hard drive installed in Mac. iTunes keeps asking to authorize a very old email address which is not associated with my iPhone and I cannot sync iTunes to my iPhone.
It is referring to purchases made using an Apple ID that was set with that email as the Apple ID. Did you simply create a new Apple ID when the old email address was no longer being used? If so, then that old Apple ID is still tied (and will always be tied) to the purchases made with it, and you will have to sign into iTunes with that Apple ID in order to authorize the computer to it.
If you don't remember the password for it, you can go to Manage your Apple ID and click on Reset password. If you don't remember the answers to your Security Questions, you can contact Apple Support to get them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
I wanted to sync my iphone 4 (cdma). I have synced it before successfully. I am getting an error "itunes cannot sync apps to the iphone because the apps installed on the iphone cannot be determined" and the apps and items follwoing apps in syncing (photos for example) will not sync. Items prior to apps synced (calendar/contacts). I restarted both my iphone (currently on ios 4.2.8) and my computer, itunes was on 10.6.1, same problem. I installed itunes 10.6.3, same problem. I had been waiting to update ios to 5.1.1 and would like to do that now, but wanted to sync first. Anyone have any ideas? I am stumped! Thank you.
Hello glenysfromwm
On your computer, try the download link below to get the latest version of iTunes to download so you can sync with your computer.
iTunes 11.1.5
http://support.apple.com/kb/dl1614
Regards,
-Norm G. -
Hello guys, I'm begging for your help, I've read so many threads, nothing works for me. I hope you will try to help me
First message I get when I connect the iphone is
"The software on iphone has expired and must be updated to a newer version"
Then it tries to backup but I get
"Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined"
When I click check for updates it says I have the latest version (5.0)
When I try to restore I always get "iTunes could not backup the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again"
Tried that MANY times but no luck.
This iphone was on a developper account but it is not anymore (removed from developper account).
I'm the administrator on my PC. When I'm on the summary of my iphone it shows N/A as my phone number.
Back up to icloud doesn't work because I didn't set it up before it stopped working
When I try to activate it directly from the iphone I always get "Could not activate iphone. Your iphone could not be activated because the activation server is temporarely unavailable..." (for the past 3 weeks :s)
I can access my music and everything from itunes.
I even tried to restore it from the ispw file (using shift + restore) but I got an error message (sorry I don't remember which one) but it didn't work.
I also tried device manager, select PC, scan hardware for changes (read it worked for some) but not for me after that I don't get the
"The software on iphone has expired and must be updated to a newer version" and "Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined" ...I just get "Itunes could not back up iphone because a session could not be started with the iphone" + "itunes could not sync because a connection could not be established with the iphone"
Please help me make it work again! I'd go to an apple store but I'm in south-east asia at the moment and there is nothing like it in 700km +
This little machine would be perfect to travel with, it's a shame it just stopped working like 3 weeks ago, just said I needed to activate it again ...
Thanks a million times!I can't access it on the iphone as I said
On itunes in summary I have "Software version: 5.0"
Yes I tried to restore it
"When I try to restore I always get "iTunes could not backup the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again" ...did that many times but always the same error message
"I even tried to restore it from the ispw file (using shift + restore) but I got an error message (sorry I don't remember which one) but it didn't work." -
trying to sync iphone 4 and itunes keeps coming up with "itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined"?
Same issue. Is this a new bug with iTunes 10.5.1??
Anyone know of a solution?
I reported it to Apple on the feedback page, but, I'm pretty convinced that Apple doesn't listen to or read their feedback. http://www.apple.com/feedback/itunesapp.html -
guys please help cant sync anything at atll
itunes cannot sync app to the iphone' my_iphone_name_here'because the apps installed on the iphone could not be determinedI also got this message when trying to sync my 3G iPhone. I followed several suggestions found here: tried restarting everything, then changing automatic updates in iTunes. I also tried the "scan for hardware changes" suggestion, but nothing worked. Then as per the above posters, I also went into iTunes, selected Apps, and went to the bottom right to get App updates. A list of needed updates appeared with the icons, and as they updated, the icon would disppear, until I was left with "SoundCloud". It appeared to update fine, but the icon remained. I clicked "get update" a couple of times on the icon....it would update but the icon stayed on the list. I tried to sync after this and still got the error. . Then I then deleted SoundCloud from the phone, and the sync worked fine. SoundCloud was reinstalled on my phone during Step 4 of the sync. Hope this helps!!
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I have the iphone 4 and when syncing my iphone an error message appears half way through saying "itunes cannot sync apps to the iphone because the apps installed on the iphone cannot be determined" can anyone help? I cant back up my iphone as this appears every time :-(
As another post suggested, I restarted both the iPhone and the computer, and that fixed the problem.
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Ive been trying to sync my phone and it shows this:
iTunes cannot sync photos to the iPhone “iPhone” because your iPhoto Library is not yet available. Please try again later..............
When i connect my phone iPhotos comes up and shows my photos and i even tried syncing my photos to my laptop and even deleting them and this message keeps popping up. it just backs up then says downloading photos on iTunes then that error message comes out.Same thing on iOS 8.1.2, on my iPad and iPhone. Unlikely to be the devices ....
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Can anyone help me please? My iphone originally was linked to my PC. I downloaded over 3,000 pictures from my PC to my iphone. Since then my PC broke and now I have a macbook pro and the macbook doesn't recognize all the pictures from my pc. I get the following message.
-iTunes cannot sync photos to the iPhone "Daniel's iPhone" because you do not have write access to the folder "iChat Icons".Hi,
I picked up on this Post as I was searching for "iChat" in non iChat places.
A Mac will contain a Folder for "iChat Icons"
It is kept in Hard Drive/System/Library/Application Support/iChat icons
There are about 9 sub folders here including Planets, Guitars, Feng Shui and so on.
They are normally accessed in iChat to be your Own Buddy pic.
They way you have phrased your posts suggests you have a folder on your phone called "iChat icons" which may have been created by the PC.
For people who know more about iTunes than I do to help will need to know where this Folder is exactly.
10:43 PM Saturday; June 30, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
I cannot sync my iPad or iPhone to iTunes on my Windows 8 PC, even though I have been doing this successfully for years. I have been through all the troubleshooting steps I can find in iTunes, to no avail. Help please?
I seem to be having the same problem on my Windows 8 laptop... I am able to update my iPod Nano through iTunes but my iPhone is not recognized as a device in iTunes. Have been able to update my iPad until recently. Is this a bug fix that Apple can help with? I'd rather not uninstall all my Apple programs if I can avoid it...
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Suddenly, I cannot sync my Boselink with iPhone. Iphone 4s says Bose sound...not connected. I JUST updated software to iOS 6.1.3. Why isn't this working? I can not play pandora on my Bose.
They are absolutely now paired after doing all you said, as I reset both the Bose Link and the Iphone. Now we have a pair, but no sound on the speaker or the iphone when they are connected. I know they are connected b/c the iphone says they are in the blue tooth setting AND the Bose has a solid blue tooth light on.
Now what? This is beyond frustrating and only happened when I UPDATED ios!
Thank you! -
ITunes cannot sync photos to the iPhone because your iPhoto Library is not yet available.
I've turned my iPhone 4 into a iPod, meaning I only use it to hold music for my workouts. Ever since I've upgraded to Yosmite I can't sync my iPhone 4 to iTunes anymore. I can back it up, but I can't sync. Each time it tells me "iTunes cannot sync photos to the iPhone because your iPhoto Library is not yet available" I don't want to sync any photos, just music.
I've tried to repair my iPhoto Library, restarted my Mac, restarted my iPhone 4 but I still get his error message.
In iTunes when I select my iPhone 4 > Photos, I just get a spinning wheel.
Any thoughts??I can't follow the first link since I just get a spinning wheel for photos.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created. -
I cannot sync contacts between my iPhone 4s and MacBook Pro after I upgraded the Mac with the latest operating system software upgrade. Even the Mac Store couldn't help...
That is because that sync ability (for contacts and calendars) has been removed. Use iCloud instead.
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Cannot sync iPhoto library to iPhone
When I plug my iPhone 4 into my Mac to sync, iTunes does not appear to detect my iPhoto library. Activating the "Sync Photos from 'iPhoto'" option does not allow me to select individual albums, faces, etc. to sync. Attempting to sync result in the error "iTunes cannot sync photos to the iPhone 'Kyle Cunanan's iPhone' because your iPhoto Library could not be found. Open iPhoto to create or update your iPhoto Library." Opening iPhoto shows no problems. All my photos are still there, just as I've left them.
Do matters improve if you update to iPhoto 9.4.1?
iPhoto 9.4.1
From the release notes for the new version:
What's New in Version 9.4.1
Improves the reliability of syncing to iOS devices via iTunes
Fixes an issue that could cause iPhoto to quit unexpectedly when using the Export command
Addresses an issue that could cause iPhoto to quit unexpectedly when upgrading multiple books, cards, and calendars
Resolves an issue with downloading and viewing photos synced from Facebook albums -
Cannot sync new playlist to iphone with icloud
cannot sync new playlist to iphone from PC as it tells me new playlist not in icloud. how do I get new playlist into the cloud?
Hey dr. c bruce,
Thanks for using the Apple Support Communities. It sounds like the music on your device did not originate from this library, is the iPhone 5 currently synced with another iTunes Library? iPhones can only be synced with one library:
Manage content manually on your iPhone, iPad, and iPod - Apple Support
http://support.apple.com/en-us/HT201593
iPhone can only add music or video from a single iTunes Library.
Thanks,
Matt M.
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