Cannot synch deleted emails no matter what I try

I cannot synch deleted emails on either of 2 personal accounts, nor the integrated account.  My current company does not have BES.  I have verified all the settings to synch deleted email on both the device and accessing my BB account on on internet.  According to Doc. ID KB13509, I should be able to do this with MSN email and my work email (IMAP).  I have had both the warranty centers at AT&T and AT&T referred to BB service support try to do this, and they all say my settings should be work but still no success.  Between the 2 accounts I receive about 150 - 200 emails a day, so if this doesn't synch with my laptop emails (using outlook 2007) I am sunk. My outlook is synch'd with the mail servers and that works fine.
Only 2 brute force solutions come to mind, delete all accounts and activate once a week, or try to synchronize from laptop outlook on a daily basis, both of which are really not acceptable since I travel a lot and find this extremely burdensome.  Please help

Greetings, and welcome to the BlackBerry.com Support Forums.
This should work to delete your emails from the server, when deleted from the BB.
Have you checked your settings at your BIS carrier login to "synchronize deleted messages between handheld and server"?
Are you also trying to sync those deletes to Outlook?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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