Cannot synch or d/l new os5 software. Cannot access apple store. I called support and they wouldn't help unless I pay for it. Called apple store and they laughed over the phone

Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work?

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TS3899 I have an new iphone5. I have no problem with email when I have web access. How do I send and receive email over the phone when no there is no web access?

my email works fine when I have web access. How do I receive emails when I am just using the phone with no web access?

For email you you need an Internet connection and that requires either wifi or cellular data.

Just bought a new iphone 4s 16gb my sim worked correctly after puting and old profile on the phone so I could get all the info now it says invalid sim what can I do o fix this?

just bought a new iphone 4s 16gb my sim worked correctly after puting and old profile on the phone so I could get all the info now it says invalid sim what can I do o fix this?

I suspect unless he had some items in iCloud backup then they are gone. Connecting an iPhone to a different library from that to which it was previously connected will result in the device asking if you want to erase it.

I cannot access itunes store from itunes. Is the site server still down?

I cannot access itunes store on itunes. Is the server still down?

Hey fanilow12,
The article linked below details a number of troubleshooting steps that can help restore your ability to connect to the iTunes Store.
Can't connect to the iTunes Store
https://support.apple.com/en-us/HT201400
Regards,
Allen

Cannot access itune store through ipad air. The message says "cannot open itune store".

Cannot access itune store through ipad air. The message says "cannot open itune store".

Cannot connect to iTune Store
(a) Sign out and sign in again (Settings>iTunes and App Store>Apple ID)
(b) Check Time Zone and set to automatic (Setting>General>Date and Time)

I reset my Apple ID and password online over the phone with a consultant ,but my I pod won't show that anything had changed even though everything's fine online. I can't do anything on my IPod so I need to fix this now!!

Help please

On the iPad - go to Settings>iTunes and App Stores>Apple ID. Tap on your old ID and sign out. Then sign in with your changed/new ID.

I have forgotten my passcode for the locked screen on my iphone6 and have already restored the phone as new. It is still asking for passcode...what do I do now?

I've forgotten passcode for screen on iphone6. I have also restored the phone as new. It is still asking for passcode. What can I do now that I have not bee given a chance to set a new passcode?

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.

I had to get a new hard drive and now illustrator says i need to reactivate by license - when I go to do it over the phone i get a recording saying my reactivation number is invalid

I had to get a new hard drive, now illustrator says my license is expired and I have to get reactivated. When I used the phone support and entered in all the numbers, a recording comes up saying that my reactivation numbers are invalid. What can I do so I can start working again in illustrator

Where did you purchase illustrator. It sounds like it was from a shady dealer. I would contact Adobe and see what you can do.

After downlaoding the lastest software for my iphone, it could not be activated because the phone was showing "No Service". Please want else can i do?

After downlaoding the lastest software for my iphone, it could not be activated because the phone was showing "No Service". Please want else can i do?

Thank you ProjectVRD. But this has not soloved the problem. It still shows no service even with my sim card well inserted. Even tried using sim card of another service provider thinking the problem could be from the service provider, it wasnt working still. PLEASE APPLE HELP ME.................

My iphone has fallen into the water 6months ago and there is no apple store in my country so i gave the phone s technical service.but they couldnt repair the phone.and now the battery is swollen.can i replace the phone with the new one in spain?

My iphone has fallen into the water 6months ago and there is no apple store in my country so i gave the phone s technical service.but they couldnt repair the phone.and now the battery is swollen.can i replace the phone with the new one in spain?

You can only obtain warranty OR post warranty service in the country of original purchase
As your iPhone has user damage it has no warranty
IF the iPhone originated from Spain or another EU country you can get out of warranty service in any EU country

TS1702 My Kindle app suddenly stopped working on my iPhone 4s. All my software is up to date and I have restarted the phone, uninstalled and reinstalled the app and it still opens and shuts down instantly. Any ideas?

My Kindle app suddenly stopped working on my iPhone 4s. All my software is up to date and I have restarted the phone, uninstalled and reinstalled the app and it still opens and shuts down instantly. Any ideas?

We need clarification here.
Please don't just state version numbers, also state which software. iTunes 10.7 requires OSX 10.6.8 or higher. Leopard is OSX 10.5.8. You have two alternatives right now. One is to stay with Leopard for a while (ultimately you should upgrade) and install iTunes 10.6.3 which is the last version to work with Leopard. This should work with iOS6 on an iPhone4. The other is to call Apple and order OSX 10.6 (Snow Leopard) and upgrade the computer to 10.6.8 which will allow you to run iTunes 10.7. The caveat is we know nothing about which computer you run and if it even can run any system higher than Leopard.
Here is iTunes 10.6.3
iTunes 10.6.3 - http://support.apple.com/kb/DL1575
If you want to try upgrading:
Get more information about your computer. Go to the Apple in the upper left corner of any window, then "About this Mac" and "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present). If it says something about Intel or Core Duo or Core 2 Duo in the processor you can upgrade to Snow Leopard (assuming you have sufficient RAM/"memory"). If it says PPC or PowerMac, you cannot.
Kappy 08/2012 post on upgrading to Snow Leopard, then Lion or Mountain Lion - https://discussions.apple.com/message/19401628 - including how to get Snow Leopard and Lion since Apple removed them from the online store.
It would help when posting issues here if you would state exact error messages you see. "It's still not working!" while a description of the situation does not speed us to a diagnosis of the underlying issue.

I plan to buy an iphone 6 from New York. I am from India and shall be using the phone in India. Is it possible to get an unlocked iphone from the store? If yes, how much would it cost?

I plan to buy an iphone 6 from New York. I am from India and shall be using the phone in India. Is it possible to get an unlocked iphone from the store? If yes, how much would it cost?

It is going to be months before any unlocked iPhone 6s will be available.
Also be aware that the iPhone purchased in the USA will only have warranty service in the USA. Any warranty service will require you to bring it back to USA.

Got charged full retail for a new phone instead of Edge Up, wiped out bank account, had to refuse shipment, no compensation for the time spent talking to 14 representatives over the phone in the last week, and still no refund??

On 9/29 I ordered an iPhone 6 Plus 128GB as an edge up from my 5S, swiped my card at the store to pay the Edge Up fee, and was told 10/31 was the expected ship date.
Didn't see the order on my My Verizon account, spoke with 3 representatives on the phone to actually get the order number so I could track it.
On 10/24 the ship date disappeared and I called to find out there was an issue with the payment. I gave them my debit card number over the phone for the Edge Up amount, and they charged me full retail -- OVER $1,000.
They promised it wouldn't post to my account and it wouldn't ship after cancelling the order. Next day it shipped. I called FedEx and refused the package over the phone.
I called when the payment posted the next day, totally wiping out my bank account and charging me overdraft fees.
They said they'd push for a refund immediately -- on Sunday, 10/24. It's now 10/30, I see no refund, I have no phone, and I have over $100 in bank fees from their mistake.
I spoke with a supervisor on the phone and they said they could refund the bank fees, but would do nothing for the fact that they screwed up my order, and told me it would be another 2-3 weeks before they actually ship a phone to me if I ordered today.
Sorry, but that's NOT good customer service. I can buy out my Edge agreement, sell the phone on eBay, and go to another carrier pretty easily. I don't want to leave Verizon's service, but I don't really see how they value me as a customer?
Does anyone else have some idea of what I could do about this whole thing??
TL;DR -- Verizon charged full retail for a phone instead of Edge Up fee, still no refund, no compensation for the inconvenience and stress they caused, and another 2-3 week wait on a phone I ordered a month ago.

That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.

New iPhone 6 asks for my girlfriends password to update apps, even though the phone is connected to my itunes account?

My phone is hooked up to my iTunes account, but when i go to update apps, it asks for my girlfriends iTunes password? I only go the phone today, but havent had this trouble before with iPhone 4 or 5.
Can anyone enlighten me as to whats going on? - Thanks

If that's the case you may have to disable wifi syncing in her user account using her iTuens library. I'm really not sure though. If someone does, hopefully they'll jump in here. The problem with chaning libraries is that when you do, iTunes will delete any iTunes media on the phone and replace it with the media in the iTunes library you sync with so hopefully this won't be necessary.

I was wondering if it was truly the policy of your retail stores to not tell customers whether they have a product in stock or not over the phone?

I . like everyone else, have been in search of an iphone6 and i d rather not order it online, my nearest verizon store is a couple of miles away and i don't drive, Every time i call they tell me they "cant discuss inventory over the phone". All i need to know is whether they have them in stock or not.so Im not making another wasted trip out of my way on foot to be told they don't. I've been into the store 4 of the past 6 days and they always just tell me to "come back tomorrow" , staunchly refusing to give me any information over the phone..
My contract has been up for a while but i wanted to wait it out until the new iphones came out and renew it with verizon but at the moment your retail stores cant even manage to give me enough Customer Service to even let me know if what i want is available at their store .

Sandy,
I understand that the new iphones are selling quickly and if they were to tell me over the phone that they in fact had them, it is no guarantee that they will still be there an hour later. However every time I've gone in they've been completely out , and if they were to tell me this over the phone it would save me the hour it takes me to get there on foot. Ive called other stores and theyve had no problem telling me exactly what they have in stock, as well as your own customer service reps telling me that this in fact is not corporate policy. Ive explained all of this to the store as politely as possible the only options theyve given me are to physically come into the store to check or to order it online, which id rather not do.

Cannot synch or d/l new os5 software. Cannot access apple store. I called support and they wouldn't help unless I pay for it. Called apple store and they laughed over the phone

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