Cannot transfer mp4 from iTunes library to iPod

I have an mp4 that plays fine in my iTunes library, but won't transfer to my iPod, I just get the 'cannot be played on this iPod' message.  I've tried going to Advanced and 'create iPod version' but then I get a movie with just a blank white page.  Any ideas for why this would happen or what I might need to do to
convert it further (and if so, in clear terms as I'm not very good at that type of thing without explicit directions!)  Thank you!

hi bklyn baibi!
poor thing. you've been having a rough time of it with problems lately. my sympathies.
i reset, restored and did everything i can possibly think of, and now the msg pops up "disk cannot be read or written to". is my hard drive damaged?
here's a good place to start with that error message. (there are actually a bunch of different things that can be causing it.)
"Disk cannot be read from or written to" when syncing iPod or "Firmware update failure" error when updating or restoring iPod
love, b

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