Cannot turn off icloud on iphone 5 because of an old email id and do not know password
I have gotten a new phone but it got restored with an old icloud account; That account is no longer valid and password does not work; How can I remove it?
Sign out of iCloud, then sign in with the new ID, if you have switched Find My Mac on you will need the previous password.
If you can't remember it go to iforgot.apple.com and change it.
Similar Messages
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I need to transfer data from my old iphone to my new iphone and I cannot turn off Find my iphone
I need to transfer data from my old iphone to my new iphone and I cannot turn off Find my iphone as my icloud password is incorrect. I have reset this several times and also cleared cookies history etc. none of the above makes a difference. Any ideas?
The ONLY thing you can do to turn off Find My iPhone is to have the correct password. There is no way around it. You can get help with the password: If you forgot your Apple ID password
If none of those methods are possible: Apple ID: Contacting Apple for help with Apple ID account security -
I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?
In this case you won't be able to do that?
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My ipad does not communicate with my iphone on one of my email accounts and will not remove deleted emails that are done on the iphone and vice versa, what setting needs to be changed?
It's my understanding that an iPhone can only sync with one computer. You need to choose one computer. Sounds like it syncs at work, but not at home. If you want to just sync it at home, then you have to make sure the home computer has all the info that you want on it, like music etc. Then you have to deauthorize the work computer for it to sync at home. When you connect it will ask if you want to set up as a new iPhone or restore from backup. If you don't have a backup on the home computer then either way you will be wiped clean. So any photos, contacts, notes etc you have will be erased. You would need to backup or copy your photos from your iPhone. When you connect it to your home computer, it will give you that popup message to open your iPhone files. Then you can copy those photos and save them onto your computer and sync them back in through iTunes.
For your contacts, do you use any type of address book? If so you'll want to back that up and then transfer to your home computer. For notes, you can just email those to yourself and then save that email. I use MobileMe so the contacts issue is easily resolved. -
ICloud has my old email address and will not let me turn off "find my iphone".
I am in the process of restoring my Iphone, but in order to do that I have to turn off "Find My iPhone." the ICloud email is old and I dont have the password to access it anymore. I use a new email. How do I turn off Find My iPhone and restore the phone?
iCloud: Change your iCloud password
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How can i turn off find my iphone if i dont have the phone and its turned off
i lost my phone, so activated find my iphone and also put the lock on it. the battery died so the fone is now off. i ended up buying a new phone and im trying to restore the latest computer back up onto the new fone but it is saying that i need to turn off find my iphone. i went to icloud and removed the lost device but because it is turned off its not working . is there any way around this or at least getting my photos and contacts onto my new fone. and i dont have anything saved on icloud
after ive connected the phone to itunes and i click on restore backup a box pops u and says
Find my iphone must be turned off before 'My Iphone' can be restored.
Go to icloud settings on you iphone and turn off Find my Iphone before restoring your iphone.
the first time this came up i went into icloud on my computer and removed the old phone from there but from what ive read it will only be properly removed when the fone gets turned back on. -
Turn off Find My Iphone that had changed new email
Dear all,
I want to delete iCloud from iphone 5s. I had changed to new email account due to someone hacked my email. However, my iphone didnt refresh to new email. When I want to log out it ask your password to turn off Find My Iphone with old email. Even though i try to use old password as well as new password, I doesn't work. Is there any ways to solve ? Please tell me. Thanks in advance.You need to change to old email for apple id just long enough that will allow you to sign out. You will have about two three minutes to log out and as soon as you do change it back, It will ask you to verify, don't. Just log out and change it back.
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help, i need to restore my phone, I keep getting an error to turn off find my iphone, I can't get into the phone b/c my daughter change the password and doesn't remember what she changed it to.
Remove an iOS device or Mac on which you can’t turn off Find My iPhone
If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.
Note: If you have an iOS device, you can also remove your device by first erasing it—just follow the instructions below to remove a device you don’t have. You can later restore the device from an iCloud or iTunes backup.
Turn off the device.
Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud). If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete (x) button next to the device. If the device comes online again, it will reappear in Find My iPhone. To make sure your device doesn’t reappear, turn off Find My iPhone on the device (follow the instructions above to remove an iOS device or Mac), or if you have an iOS device, you can erase it, then remove it (follow the instructions below to remove an iOS device you no longer have). -
I just turned off Find my iPhone after hearing about the hacking in Australia. I got an email from Apple saying: your Apple ID and password will no longer be required for someone to erase, reactivate, and use your iPhone. Does this mean that anyone can have access to my iPhone? I still have to put my passcode in.
What that means is the activation lock does not operate if you did what you said you did. Bottom line, turn it back on. That will then require anyone trying to use the device to have yoru Apple ID and password.
Barry -
Please help.
iCloud on my iPhone still has my old email in it with no option to update it. I have no access to the old email. I updated my email and password online via my macbook, but my phone will not recognize either! It keeps popping up a screen for me to enter my password, but it says it's incorrect.
How do I fix this on my phone?????
I can't fix it online because my iCloud online (although working) does not recognize either of my devices because they need updated….which I'm not able to do due to storage issues.
I just want my phone to recognize the new email and password!!
I have no idea what I'm doing but I'm about to throw this phone across the room.
thanks!Welcome to the Apple community.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23
You should still be able to log into an old email account, even if you haven't used it for some time, very few providers delete email accounts. -
My phone is disabled because my child changed the passcode and disabled my phone. Need help with changing passcode or getting rid of passcode. I cannot restore or backup from my itunes account because I have find my phone app on and Icloud. I get messages that say turn off thos two on the phone. (but I can't because I cannot access nothing on phone because it is disabled. Need help on this Thanksgiving Day since the iphone help desk is closed until tomorrow.
Hello TinaBrady
Try powering off your iPhone, and then hold the Home button down when you while plugging it in to your computer until you see the Connect to iTunes icon come up to restore.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Regards,
-Norm G. -
The email which was used for my iCloud and Applie ID is no longer available to me and the password is not being recognised. I need to update my iphone to the new iCloud account and I am unable to delete the old as it keeps asking for the pasword for the old id / email to turn off Find my iPhone
Well if he /forgot/ his apple id then what he should do is to look up all of his email addresses to try to get the crendential's back...if he can't remember that then your brother gave you a beauitful paperweight, I hope you didn't pay for it
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I have iphone4s with the operating system of 8.1. I changed my email address which was used to register my iphone due to hijacking. I am able to read all my emails using the new address. However, I can not download apps as it keep asking me to provide the password for the original registered email address. I do not have the access to the email address, so I can not retreive the password. I want to clear this mess by resetting everything, and register my current email address as the only one to communicate on my iphone. Please teach me how?
settings - app/iTunes store - sign out and sign back in with your new id.
Note - if your older apps needs an update it will use your old apple id and password, as Apps are tied to the apple id that was used to purchase it.
You can't merge apple id. -
Hi
I changed email addresses but iCloud sill has my previous address registered. It also is not recognising either my original password or my new password. How can I get my new email address into the iCloud system, and also lodge a new password with them?
I'm using an ipad and all else is ok but not icloud.Welcome to the Apple community Ross.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
My dad's email has changed, he cannot remember his password under his old itunes email account. Whenever he tries to download apps on his new iphone with his new email address, it is asking for his password for his "old email" account. We created a new itunes account with his new email address, but whenever we try to install an app, it keeps asking for his password and shows his old email address. What is the best way to solve this problem?
Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
If you already have an email account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your email address. Then tap any information you want to adjust.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
Cheers,
- Judy
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