Cannot turn off iMessage in IOS 5.1 with Iphone Configuration Utility 3.5

Summary:
When phones are upgraded to the new iOS 5.1 and if they either have a iPhone Configuration Utility (IPCU) template already in stalled or if you install a new one there is no way to successfully turn off iMessage.  Used to work with iOS 5.0 by using IPCU and turning off 'Allow Facetime' and the end-user would no longer have facetime OR iMessage.  Do the same in the IPCU and apply it to a iOS 5.1 device and the iMessage will still work and FaceTime.  Take a 5.0 phone with the template already in stalled where iMessge and FaceTime do not work...then upgrade phone to iOS 5.1 and the iMessage comes back!
Steps to Reproduce:
Create a template in (unsigned) in IPCU and turn off 'Allow FaceTime'.  Apply this template through the use of the IPCU to an iPhone with iOS 5.1.  iMessage will NOT be disabled.
OR
Create a template in (unsigned) in IPCU and turn off 'Allow FaceTime'.  Apply this template through the use of the IPCU to an iPhone with iOS 5.0.  Then confirm iMessage is gone (not working or available) then upgrade teh iPhone to iOS 5.1 and you will see iMessage will NOT be disabled and is in proper working condition.
Expected Results:
By turning off the 'Allow FaceTime' in the IPCU this will and has in the past disabled and removed the FaceTime and iMessage Apps.
Actual Results:
By turning off the 'Allow FaceTime' feature in IPCU and loading it onto an iOS 5.1 iPhone the iMessge and FaceTime Apps still are there and work.
Regression:
We have been able to test and get the same results on the iPhone 4 and 4S for iOS 5.0 (works as promised) and then once upgraded to iOS 5.1 (doesn't work as promised)
We have tried using IPCU 3.4 and 3.5 FYI.
Anyone else see this issue?

This seems to be working for me now but will keep monitoring it the next couple of times I use it to make sure its not a one time thing

Similar Messages

  • HT4623 cannot turn off imessage--is grayed out

    cannot turn off imessage--is grayed out. Other phones are receiving the same text messeges.

    Morning Karla831,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at this article:
    iOS: Wi-Fi settings grayed out or dim
    http://support.apple.com/kb/ts1559
    Resolution
    Follow these steps to resolve the issue:
    Verify that airplane mode is off by tapping Settings > Airplane Mode.
    Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
    Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings
    Ensure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
    If your issue is still unresolved, perform a software restore in iTunes.
    Hope this helps,
    Mario

  • How to Turn off imessaging and still send texts with wifi?

    How to Turn off imessaging and still send texts with wifi using ipad3 with out a SIM card?

    with wifi you cant send text messages. you can turn off imessage anytime and send text messages only through your network carrier.

  • Can I Turn off iMessage in a group text with multiple people with different devices? There's 1 person in the group text that doesn't use iPhone anymore and they can't see any messages that are sent unless we send as regular text individually.

    Is there a way to turn off iMessage for a group text that includes multiple people with different non-apple devices? When a message is sent, only the iPhone users can see the iMessage. Those without them cannot see the texts unless we send individual Text Messages or turn off iMessage completely.

    now I have this and it still doesn't work.
    Section "ServerLayout"
    Identifier "Simple Layout"
    Screen "Screen 1" 0 0
    InputDevice "Mouse1" "CorePointer"
    InputDevice "Touchpad" "SendCoreEvents"
    InputDevice "Keyboard1" "CoreKeyboard"
    Option "OffTime" "1"
    EndSection
    Section "ServerFlags"
    Option "AutoAddDevices" "False"
    Option "DontZap" "false"
    EndSection

  • I cannot turn on wifi after iOS update on my iphone 4s

    I am experiencing the problem for two days. I followed all suggested steps and even restored my phone several times, didn't work out! The problems started as soon as I upgraded iOS.
    I also tried to get help from live chat support and apparently I need to get it to service. However, since I purchesed my phone from US and now living in UK, I "should" send my phone to US to get the service which is basically impossible for me now.
    I am not the only one who has this problem as seen from discussions and this is obviously an apple issue. I need urgent help!! There is no way for me to send my phone to US or go there either. And asking me such a thing by an international company like Apple is totally unacceptable!

    What Apple says about this issue is that it happens "in rare instances"
    http://support.apple.com/kb/TS1559
    What the heck Apple...can't you read a whole bunch of "Greyed Out" wifi problems posted in the communities and still you claim it happens in rare instances? This issue makes iPhone a dumb phone and not a smart phone anymore. If this issues is isolated, then not a hundred people should be experiencing this kind of problem. But no, I see lots of people with the same issue. And what does your Apple Care centers do, especially here in the Philippines? They say they cannot help those who beleived in Apple products and bought one. What these people can only say is that "sorry". The saddest part here is that, the problem in my iPhone 4S happened exactly a week after my warranty expired. Isn't that fun? This means iPhone hardwares only have a year of lifespan. #@$#%#@#$ after paying a huge amount of money, this is what Apple will give back to its customers. A bullcrap of aftersales experience.
    I really hope Apple will look into this. After my experience, I am presonally campaigning my friends not to try Apple. Definitely Apple products are not money-worth.

  • Is it possible to turn off iMessage off for one individual during group text?

    Can I turn off iMessage for individuals who use the iPhone and IOS 5 but do not have their iMessage setting on?  I want to group text with two other people.  They both have IOS 5, but one does not use iMessage.  She can't recieve the group text unless I turn my iMessage off for everyone.  Is it possible to turn off iMessage for one individual for a group text?

    Have you set font smoothing in Appearances (System preferences) to match your monitor?

  • Ipad is frozen after attempting to download IOS upgrade. Wish i hadn't. Cannot turn off. What are the options.

    Ipad is frozen after attempting to download IOS upgrade. Wish i hadn't. Cannot turn off. What are the options?

    You will have to force the iPad into recovery mode and data will be lost unless you have a backup.

  • TS4006 My passcode requirement was turned off when I updated to iOS 7. It is now requiring my Passcode, but I cannot remember it! And computer  won't let me synch because "Find My iPad" app is turned on, which I obviously cannot turn off.

    My passcode requirement was turned off prior to updating to iOS 7.
    It is now requiring my Passcode, but I cannot remember it! And computer  won't let me synch because "Find My iPad" app is turned on, which I obviously cannot turn off without getting into iPad Settings.
    Do I really have to Reset the iPad?

    Yes, you will need to restore your iPad.  This link will help restore from a lost passcode:
    http://support.apple.com/kb/ht1212

  • IPhone vs Android.  Cannot receive texts after having iPhone now switched to Android.  Unregistered device, turned off iMessage, what now?

    I had an iPhone for 1 week.  Switched from an Andriod to Apple for 1 week. Went back to Android.  Turned off iMessage, unregistered the device...  STILL CANNOT GET TEXTS FROM APPLE USERS!  Advice?

    ALSO!  Had everyone double tap on the message they sent and confirmed that they sent it via SMS.

  • I recently bought a Samsung Galaxy s5 and cannot receive iMessages from iphones, I have deleted my apple id, turned off imessage, turned off spam messages on my android device, wasted 35 minutes on the phone to Apple's 'Support' has anyone got any tips?

    I recently bought a Samsung Galaxy s5 and cannot receive iMessages from iphones, I have deleted my apple id, turned off imessage, turned off spam messages on my android device, wasted 35 minutes on the phone to Apple's 'Support' has anyone got any tips?

    Hi,
    Do you mean you are not getting SMS text messages now ?
    If so start here
    Follow the Account management options until you are offered and email contact.
    Explain the issue via email as only someone in Support can now remove your iPhone Number from iMessages if it has not "de-registered" itself correctly.
    8:28 pm      Wednesday; May 7, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • Latest iOS turning off iMessage

    I have just updated to the latest iOS 8.2 on 2 iPhone 6's, and have noticed that the update has turned off iMessage on both phones (this is not a question just a warning to all iPhone 6 users to check after updating). I have updated 2 iPads as well and they were not effected.

    I would suggest that rather then that being a problem with iOS it is more likely a problem with your iPhone.
    Neither I nor the people I help to support have seen anything like that.
    You might want to try restoring your iPhone to see it that helps.

  • IPAD Mini Freezing up in installation mode as it is installing Update iOS 8.1.3 . I cannot turn off the iPAD Mini .  How do I resolve this problem?

    iPAD Mini purchased for Xmas 2013 is freezing as it tries to complete the installation of the iOS update 8.1.3.  The screen his frozen on the installation mode and I cannot turn off the iPAD Mini.  How do I turn off the iPAD Mini and resolve this problem?

    Try a reset, hold the power button and home button until you see the apple then let go. Also, it is iOS 8.2 that you are trying to install since that is the current version. I had no problems updating my mini today so hopefully yours will go well too.

  • Ios 8.0.2 cannot turn off vibrate

    I have an iPhone 6 Plus, on 8.0.2.  I cannot turn off vibrate, nor can I change battery view to percentage.  It will allow me to flip the switch, but nothing really happens / registers with the phone.
    Vibration still on.  Battery percentage still doesn't show.
    Is there any fix?  The vibrate is annoying.
    Thanks,
    Mike

    Next step would be setting it up as new device without using the backup:
    iOS: How to back up your data and set up your device as a new device
    If it works after that, use the backup to restore from. If the problem comes back, your backup contained damaged files, causing this issue.
    If still no luck, visit an Authorized Apple Service Provider to get it checked.
    Any restrictions enabled in Settings/General/Restrictions? If yes, disable them and try again to change the settings.

  • HT5624 How can I turn off iMessage if I cannot access my iPhone?

    I ported my number to another carrier and switched to a different phone, but I didn't turn off iMessage before doing so.  Now I can nolonger receive text messages from iPhone users.  How can I remedy this?

    Go to -> https://supportprofile.apple.com/MySupportProfile.do
    log in with your AppleID and unregister your iPhone.

  • How can i turn off imessage without having access to an apple product

    I no longer have access to any apple products and i cannot find out how to turn off imessage without one. I am using a Samsung S5, but i am not recieving messages from my firends that have iphones. Please help

    http://support.apple.com/kb/ts5185

Maybe you are looking for

  • Uploading data from non sap system to sap system

    hi to all experts, my requirement is to upload data into the sap system from non sap system . the data is in  a flat file ,but the problem is that  in the flat file all the field lengths and fields are not in order or same as sap system. How to uploa

  • HT2652 Cannot Startup

    Reference : http://support.apple.com/kb/HT2652 When I press the startup button, the LED#7 Flash one time  with red color, and the startup button light only flash one time, the MAC didn't startup.  What's wrong with my mac? Please help!

  • MacBook / PS3/Pro Logic 9 (un)(together) again?

      Attempting to record vocals with Logic Studio 9. Can a PlayStation 3 Bluetooth Headset be used as an interface for this?

  • How to attach documents in Forms 6i

    Dear All, Could you please help me in how to attach the documents to forms 6i. Documents like .. pdf,excel,word, etc.. Thanks, Ahmed

  • Transferring data from ATV to computer

    My PC, which was used to put some of the music onto my ATV has died. How do I get the music from my ATV to my MACBOOK?