Cannot turn off sound alarm in Blackberry protect

I tried the blackberry protect . I initated the sound if the unit is lost or misplaced . My phone started making a sound which was good but then I could not turn it off. I tried to cancel on the web site on the cancel button but it did not work. Eventually I had to take the unit off of blackberry protect and take the battery out. How do you turn the sound off without removing the battery?

Hey davidbromley ,
After you enter @BlackBerryHelp in the To field, are you clicking the Submit button? Once you click Submit, the username should be added to the To field and your message box should re-appear.
Cheers.
-FS
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Please open a new thead for your issue...this thread is closed.
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot turn off sound alarm in Blackberry protect

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