Cannot type in a text box or text callout box

I'm using Windows 7, IE 9.0.8112.16421, and Acrobat version 10.1.6. I am working in a priorietary platform for reviewing material and I can use all of the commenting tools and can create a text box and a text callout box, but I cannot type in them. My text box and text callout box work just fine with every other program that I use on my system. But this requires using Acrobat and its tools within their platform and I cannot type in those two boxes in that situation. Their first suggestion was it was an Acrobat problem. We have repaired and reinstalled several times to no avail. They then said to be sure Acrobat Reader was not installed (and it wasn't). I've cleared history. Their online reviewing system requires a specific Java script in a specific place -- we've installed, deleted, reinstalled, etc. and it still doesn't work.
I've used this platform on another computer and it works fine. I got a new computer in February with a new CS, and the problem is occurring on only this new system. And only when I am using Acrobat in their platform.
Would anyone have any suggestions what I might try? They said they had one report of a person having the same problem, but they had Reader installed.
Thanks!

I don't know how to save a sample file to the forum.  But I know it's actualy being created because I can close and reopen the document and the text box is still there and you can still select the text in the text box, view it and see it.  But as soon as you click outside the text box, the text in the text box disappears again until you click back inside the text box.
This problem has been discussed ad nauseum with no solution ever having been given.
http://blogs.adobe.com/dmcmahon/2011/09/17/acrobatreader-x-how-to-enab le-the-typewriter-tool/
By Judy - 5:10 PM on May 24, 2012   Reply
I am on Adobe X Pro and whenever I add text using the text edit tool the text disappears when I add text to another place in the document. It is also creating comments for every place I add text. How do I get the text to remain visible in the document and not create a comment?
http://answers.acrobatusers.com/text-box-disappears-q8542.aspx
"I have a map pdf that I printed from Google Earth. I want to use text boxes to put labels on it. I can place the text boxes and get the font and colors all set up OK, but then when I click the cursor in a new place to start a new text box, the first one vanishes and won't come back unless I mouse over it. I've wasted hours trying to solve this one! I'm using Acrobat Pro X and Windows 7. It also happens with Acrobat Pro 9 and XP."
http://forums.adobe.com/message/4550185
http://forums.adobe.com/message/4477271
Usually, responders claim that one is using Mac Preview or reader or some other program.  THAT IS NOT THE PROBLEM.  THE DOCUMENTS ARE BEING CREATED AND/OR EDITED IN ADOBE ACROBAT X AND NO OTHER PROGRAM.

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