Cannot Uninstall Acrobat 9 Pro

Hi,
I installed Acrobat 9 Pro and PhotoShop CS4 from the CS4 Suite pack on Windows Vista Home Premium.
I had to uninstall them, so i used the CS4 Cleanup Script from Adobe website. I did not use the Windows Add/Remove Prorgrams. Due to some issue, the Windows installer program keeps giving me a message saying 'Gathering Information' and it goes away.
After restart i found that the Adobe Acrobat directories have 1.0 GB worth of Files. The desktop icons for Acrobat Pro are restored.
I tried deleting the directories but they come back after a restart. I tried Windows Installer Cleanup script but Acrobat 9 just strikes back!
I even used Revo Uninstaller and Registry cleanup utilities to clean the registry but did not help much.
Now, I cannot use the software because it says that installation has to be repaired. If i try repairing it, nothing happens. I tried re-installing from the pack but the Acrobat Pro option is disabled !
What should i do? how to remove Acrobat Pro 9 and re-install only a few components from my CS4 suite?
Please help.
Thanks,
Anand

Call Adobe Technical Support. Installation issues for current products is handled for free.

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Adobe recommends that you do not have Acrobat and Acrobat Reader installed on the same system. The programs have files that each products installs in the same folders that can cause all kinds of problems such as yours. I strongly suggest you remove Acrobat Reader using the Windows Install Cleanup Utility. Then reinstall Acrobat Pro. You still will be able to view PDF files in your browser with Acrobat itself without Reader being installed.
Good luck.
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Hi Janice,
What version of Mac OS are you using?
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Adobe Acrobat Pro 9 and Acrobat Pro XI are installed on the same iMac with OS X 10.8.5. How do I safely uninstall only Acrobat Pro 9 without affecting Acrobat Pro XI?
When I first installed Acrobat Pro XI, I thought maybe I was suppose to leave Acrobat Pro 9 on my computer.
So now I have both Adobe Acrobat Pro 9 and Acrobat Pro 11 installed.
I see no benefit to having both installed. I want to uninstall only the Acrobat Pro 9 and not Acrobat Pro XI.
I am not sure that I can safely uninstall Acrobat Pro 9 without affecting the functioning and files for Acrobat Pro XI.
I started to uninstall Acrobat 9, but I stopped when I saw a warning in a little window.
I went to the "Acrobat Uninstaller.app" file in the "Adobe Acrobat 9 Pro" folder and double clicked it.
The Acrobat folder for Acrobat XI Pro came up with the file "Adobe Acrobat Pro.app" selected
I manually selected the "Adobe Acrobat Pro.app" file in the "Adobe Acrobat 9 Pro" folder.
When I clicked on "Adobe Acrobat Pro.app" for Acrobat 9 a window with a warning came up. So I stopped.
"Uninstall will remove files, folders, and preferences installed by Acrobat from your system.
There is no undo available. User data files and directories shared by other Adobe applications will not be removed."
Should I go ahead and click [Uninstall]?
I don't think it will delete my pdf files.
Will this affect my Acrobat XI operating &/or preferences? Will Acrobat XI still function correctly?
What do I have to do to safely have just Acrobat XI on my computer without Acrobat 9?
Thank you for any help.

I am trying to uninstall, I tried to uninstall, but I got the following message when trying to uninstall: "Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller." Acrobat 9 installation suddenly stopped working
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Set DisableRollback and AlwaysInstallElevated at HKLM and HKCU in the registry. Rebooted. Install still failed but this time left program_files\adobe folder in tact. No shortcuts from start menu so found Acrobat.exe and opened that. Dialog appeared saying Adobe Application Manager missing or damaged and to download. Ran setup.exe for Application manager and dialog says Installer failed to initialize, and to download Adobe Support Advisor.
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start here, http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
though, if you feel lucky and this applies to you: http://forums.adobe.com/thread/1065314

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Correct. You need to use the full suite installer.
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I have had a problem for a while that although the updater keeps announcing an update and allows its download it will not update saying that Acrobat Pro needs re installing.
I have tried to reinstall several times but each time the install hangs on "Preparing to install".
Today I bit the bullet and uninstalled Acrobat Pro to try and resolve the problem and I still, after numerous attempts, get the installation hanging up at "Preparing to install".
I have repaired disk permissions and no change.
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I am having the same problem as Willwinch, and it is increasingly upsetting me. My Acrobat Pro 9 was running perfectly fine until a HD failure. I installed and restored my files from a time machine backup and right away received a "Suite Product Activation Needed" error message. After chatting with Adobe customer support, I was advised to ininstall and reinstall Acrobat Pro. Fine, did that only to get an error that said "Licensing for this product has stopped working.". More customer support chatting indicated that the activation process for Acrobat Pro 9 is not supported with Lion. That is worth repeating, the ACTIVATION process is not supported. They said nothing about the actual software as much as I tried to get the "support" to clarify.
To make things more frustrating, my only option to get Acrobat Pro would be to upgrade to version X... Which I do not care to do. I paid $2600 for the Master Collection 16 months ago and I was hoping I could have functioning software a little longer than that. To make things EVEN MORE frustrating, because I bought the suite, I can only upgrade to the CS6 suite. Not only do I not care for Acrobat Pro X, I don't care for the entire suite at the moment. I am comfortable with CS5.
There has got to be some license file I can access and copy over or some other method of activation that will allow me to use my legitimte paid-for software that obviously works. I teach at a university and for years I have been a strong advocate of not pirating software to my students for a bunch of reasons. One of those reasons was "You will be glad you did when you need support". It is sad that is not true. I am not about to start pirating Adobe software, but I sure am going to be less likely to advocate against it from now on.
EDIT: This gets awesomer. I finally called a sales rep and he said I could upgrade to just Acrobat Pro X rather than having to upgrade the entire suite... which is sort of a consolation prize since I was hoping to get Acrobat Pro 9 working as it was. However, there was a little emailing and account snafu which resulted in Adobe charging my card twice AND me getting locked out of my Adobe account. Now I get to wait 5 to seven days for $199 of the $398 I was charged today to be refunded. It is amazing how easy money flows into Adobe and how difficult "service" and "product" are to get out. The sales rep was at least friendly and not condesending as the tech help was earlier.
Message was edited by: plazmyd22

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Hi sixdegreesarc
Is there any error message ?
Please Download Acrobat Xi from : https://www.acrobat.com/free-trial-download.html
or
http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
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Follow the Imp. Instructions on the page .

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Hi,
I installed Acrobat 9 Pro from the CS4 Suite(Web Premuim) pack on Windows XP.
I had to uninstall them, so i used the CS4 Cleanup Script from Adobe website. I did not use the Windows Add/Remove Prorgrams. Due to some issue, the Windows installer program keeps giving me a message saying 'Gathering Information' and it goes away.
After restart i found that the Adobe Acrobat directories have 1.0 GB worth of Files. The desktop icons for Acrobat Pro are restored.
I tried deleting the directories but they come back after a restart. I tried Windows Installer Cleanup script but Acrobat 9 just strikes back!
I even used Revo Uninstaller and Registry cleanup utilities to clean the registry but did not help much.
Now, I cannot use the software because it says that installation has to be repaired. If i try repairing it, nothing happens. I tried re-installing from the pack but the Acrobat Pro option is disabled !
What should i do? How to remove Acrobat Pro 9 and re-install only a few components from my CS4 suite?
Please help.
Thanks,
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(Please do not tell me to call tech support on the phone. It will be too long and I really don't have time.)

Did you download, install, and run the Windows Install Cleanup Utility to remove Acrobat? I assume that is NOT what you say in the "Windows Installer Cleanup script?"
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Hi stephenl816,
I've checked your account, and it looks like your subscription was not part of a Creative Cloud membership. So, it may be that you used the wrong installer to reinstall Acrobat XI. Please uninstall Acrobat, and then reinstall following the instructions in this document: Acrobat trial removed previous version | How to reinstall.
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Sara

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I am attempting to update Acrobat Pro to 9.3.2 from 9.3.1. Downloading the update, I am met with this:
The patch has failed because the application has been modified since it was originally installed (for example, plug-ins may have been disabled).
Please go to the Adobe support website for more information regarding how to re-enable disabled components prior to installing the patch. Or, you can uninstall and reinstall the application, and then reinstall the patch.
Where do I find this "information" on the Adobe website? If Vague is an island, Abobe must be on it.
Any solutions others have found?
Uninstall and reinstall is a solution? Been down this road 16 months ago and it was a full afternoon on the phone with tech support in India. If this is the only solution offered, I am fine at the current crap unsafe version from Adobe. Unless of course Adobe is prepared to pay me for my time.
Message was edited by: KamakuraKid

I am a sys admin and have always had problems with Acrobat for many many year. I have spent 3 hours on the phone with tech support. Pushed out a new build with nothing else on except the base OS and still fails in the update and tried everything and yes im not a standard user, this is my job i build macs day in day out in 30 minutes flat, scripting, packaging the lot.
You can see in the log it tries to download an update with an incorrect url http:/ when it should be http:// this is really terrible and just shows there is no UAT at all. Yesterday another tech support just told me for another full suite that just dragging the apps to the Trash is a normal uninstall method. The tech support guy today told me Acrobat comes with all CS5 product but thats incorrect because it doesn't come with Production Premium!
Adobe i believe your Acrobat team is separate from other teams and i understand why you have had to break it off from the suite but come on this has been going on for so many years now its beyond a joke. You should fix it once and for all or at least get version x working with combined updaters like other vendor and offer free upgrades from 9 to 10.
What is the point going on about all these extra features and security fixes if no one can even update the product! Spend hours on the phone with untrained staff with poor product knowledge and waste every ones time because i am a very experienced sys admin and get sick to death of Acrobat updates which rarely ever work!
Also the system requirements for the update only goes to OS 10.6.3 and even the latest 9.4.1 only goes to OS 10.6.4 So even if every one can some how get i working its not even going to work on a 10.6.5 OS... pathetic so stuck no one listening, tech support don't listen. We just need an alternative good competitor then i am not buying or dealing with Adobe ever again!

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I just tried to update my Acrobat Pro, and after several error codes, I get a loooong, 'problem' message. No idea what it means....
Code type is X86 [Native]
What I wonder is, does this have to do with my Yosemite update? Running iMac Quad (2.8, Quad-Core intel i7
Yosemite 10.10.1
HELP !

I finally got to download on Safari [thanks--], after closing everything it asked for, serial number, etc. BUT this error message and the following untranslatable errors during download happened. Now what???? SOOOO frustrating!
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF006, DF016 ... WARNING: DW029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 33 error(s), 2 warning(s)
----------- Payload: {7C895316-78E9-11E1-A476-3E8B5723D190} Adobe InDesign CS6 Application Base Files2 8.0.0.0 -----------
ERROR: DF006: The path "/Applications/Adobe InDesign CS6" already exists and is not a directory, Please rename or delete and retry(Seq 1)
ERROR: DF016: Unable to create directory "/Applications/Adobe InDesign CS6/Plug-Ins" with mode 775(Seq 1)
ERROR: DF006: The path "/Applications/Adobe InDesign CS6" already exists and is not a directory, cannot create path "/Applications/Adobe InDesign CS6/Plug-Ins",Please rename/delete "/Applications/Adobe InDesign CS6" and retry(Seq 1)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 1)
----------- Payload: {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0 -----------
ERROR: DF006: The path "/Applications/Adobe Extension Manager CS6" already exists and is not a directory, Please rename or delete and retry(Seq 1)
ERROR: DF016: Unable to create directory "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app" with mode 775(Seq 1)
ERROR: DF006: The path "/Applications/Adobe Extension Manager CS6" already exists and is not a directory, cannot create path "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app",Please rename/delete "/Applications/Adobe Extension Manager CS6" and retry(Seq 1)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 1)
----------- Payload: {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0 -----------
ERROR: DF006: The path "/Applications/Adobe Bridge CS6" already exists and is not a directory, Please rename or delete and retry(Seq 1)
ERROR: DF016: Unable to create directory "/Applications/Adobe Bridge CS6/Legal" with mode 775(Seq 1)
ERROR: DF006: The path "/Applications/Adobe Bridge CS6" already exists and is not a directory, cannot create path "/Applications/Adobe Bridge CS6/Legal",Please rename/delete "/Applications/Adobe Bridge CS6" and retry(Seq 1)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 1)
----------- Payload: {0D9E083D-1ABE-4B41-B04D-B79947317FF8} AdobeIdeaPluginCS6 1.0.0.0 -----------
ERROR: DF006: The path "/Applications/Adobe Illustrator CS6" already exists and is not a directory, Please rename or delete and retry(Seq 1)
ERROR: DF016: Unable to create directory "/Applications/Adobe Illustrator CS6/Plug-ins.localized" with mode 775(Seq 1)
ERROR: DF006: The path "/Applications/Adobe Illustrator CS6" already exists and is not a directory, cannot create path "/Applications/Adobe Illustrator CS6/Plug-ins.localized",Please rename/delete "/Applications/Adobe Illustrator CS6" and retry(Seq 1)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 1)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF006: The path "/Applications/Adobe Illustrator CS6" already exists and is not a directory, Please rename or delete and retry(Seq 1)
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirBdNABqyk/Assets1/Application/Icon
" to "/Applications/Adobe Illustrator CS6/Icon
" (Seq 1)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 wants to skip this payload. Skipping this payload.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - AdobeIdeaPluginCS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Base Files: Install failed
ERROR: DW050: - DPS Desktop Tools CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Feature Set Files: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files2: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Toolhints CS6: Install failed
ERROR: DW050: - Adobe Media Encoder CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US: Install failed

Cannot update Acrobat Pro

Hi,
When I try to update Acrobat Pro to the newest minor version (9.3.3), I cannot complete the operation due to a dialog box that appears in the background, and cannot be moved to the foreground. To complete the operation I should click a button in this dialog box, but it is impossible and I must force-quit the updater.
This bug was already in the previous version of Acrobat, and despite I and others reported it, it is still there. Maybe someone knows how to solve the problem without waiting for a fix?
Paolo
As you see, the lower dialog box stays in the background (and cannot be moved forward).

I'm having a similar problem. I did check in Adobe support and could find nothing related to my issue. In Fact, several support search responses directed me to this forum.
When I try to update, at some point in the repair I get a dialogue box that is titled "Repair Setup." It just sits there, won't go away won't let me check or uncheck anything in the box or move it. From this discussion I got the suggestion and tried running the repair command under the help menu. This at least lets me check of uncheck the checkbox and click cancel or continue. This box asks whether I want or don't want the Acrobat plug-in in Safari. I definitely don't want it there. When I uncheck the box it says it has removed it, but the dialogue box stays in place in the center of my screen until I reboot the computer. If I re-run repair Acrobat, it once again lets me check or uncheck and tell it to cancel or continue. So, I tried telling it it could install the plug-in. It then told me I had to quit Safari. So, I quit Safari and tried again, but it keeps telling me I have to quit Safari even though I have already quit Safari.
This is hugely frustrating. It makes me want to make sure I never try to upgrade Acrobat again.
Any suggestions?
Thanks,
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