Cannot uninstall Adobe reader

Several months ago I upgraded my Windows 98 Ed2 operating system to XP (Now have V3). The Adobe Reader version 4.0 was brought over from the old system to the new and I cannot now uninstall this old version. The problem is that a new version will not replace the older one as well. When I attempt to uninstall the old version it tells me that all of the elements could not be removed and that they need to be done in another manner (I presume by manually removing them off the hard drive). This same thing happend with the Norton Anti-virus program I did not uninstall prior to the operating system conversion. In that instance I contacted Norton support and they went into the computer from there location using an exe. driver and successfully removed it without any problem. I contacted Adobe support in a similar manner (chatroom) and the only thing that "Malahov" could offer was to consult the forum "since the reader download was free." Here I am, can anyone help. You can't download tax forms off of the IRS website without a new version of the reader. Must me someone out there that knows of or has had this problem too. Help.
Dragonfly 5052.

Try the Reader forum http://forums.adobe.com/community/adobe_reader_forums
This forum is only to discuss forum operations, not products

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Cannot uninstall Adobe Reader 7.0.8...keep getting "Error 1402" message..

Hello. I use Windows XP Home Edition. I am trying to uninstall Adobe Reader 7.0.8 so I can then install version 9, but I am not able to uninstall 7.0.8. During the uninstallation process, I get the following error message:
*****Error 1402. Could not open key HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{C523F39 F-9C83-11D3-9094-00104BD0D535}\Programmable.
Verify that you have sufficient access to that key, or contact your support personnel.*****
I went to another forum and asked for some help there...the guy there gave me some steps to follow, and I did so. Here they are:
1. Deleted "Adobe Reader Speed Launch" shortcut from Startup folder.
2. Deleted the Adobe folder (which contained 2 other folders: Acrobat 6.0 and Acrobat 7.0) from C:\My Computer\Local Disk\Program Files. I had to use a separate program (provided by my helper who gave me these steps to follow) called "Unlocker" to accomplish this, since, originally, when I tried to delete this Adobe folder, I would get a message saying "Cannot delete pdfshell.dll: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use." Unlocker solved this problem, and was able to delete the Adobe folder.
3. Rebooted machine
4. Ran CCleaner's registry cleaner
5. Rebooted machine again
6. Tried using CCleaner's "Uninstall" utility to uninstall Adobe Reader 7.0.8. When I tried this, I got the same "Error 1402" message as listed above.
7. Backed-up my registry
8. Tried to just delete this particular offending key using RegEdit...but when I tried, I got a message saying this:
*****ERROR DELETING KEY
Cannot delete Programmable: Error while deleting key.*****
I really need some assistance with this...at the moment, Adobe Reader 7.0.8 still seems to be installed on my machine (it's still listed in "Add/Remove Programs" in the Control Panel, and it still shows up in CCleaner's Uninstall Utility)...despite the fact that, as I mentioned above, I used Unlocker to delete the Adobe folder from Program Files. Also, at this moment, no pdf files will open on my machine...so this is quite an urgent situation. Does anyone know what else I should do now? Is there something I need to do regarding the "Permissions" for this particular registry key?
I appreciate anyone's assistance...thanks.

Hi..I went ahead and ran the Windows Installer Cleanup Utility. I used it to remove "Adobe Reader 7.0.8." After doing this, I checked in "Add/Remove Programs" in the Control Panel to make sure that AR 7.0.8 was gone, and it thankfully was. Then I deleted the WICU, ran CCleaner's registry cleaner, rebooted, and tried to install Adobe Reader 9.0. When I tried this, I got the following error message (this occurred during the time when the installer was "writing system registry values"):
*****ADOBE READER 9 INSTALLER INFORMATION
Error 1402. Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{C523F39 F-9C83-11D3-9094-00104BD0D535}\ProgID.
Verify that you have sufficient access to that key, or contact your support personnel.*****
What should I do now? Do I need to do something about the "permissions" for this key?
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I Cannot Uninstall Adobe Reader X (10.1.6), Please Help!

I need to Uninstall Adobe Reader X (10.1.6)
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Use the Adobe Cleaner for Acrobat/Reader

I cannot uninstall Adobe Reader 9.

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What happens if you try to run the installation again instead of uninstalling it? Does it give you a prompt to choose between
Repair or Modify Installation?

CANNOT INSTALL OR UNINSTALL ADOBE READER X (10.0.1)

CANNOT INSTALL OR UNINSTALL ADOBE READER X (10.0.1) FROM ADD AND REMOVE PROGRAMS BUT GET THE Error 1402.Could not open key: HKEY_LOCAL_MACHINES\SOFT\SOFTWARE\Microsoft\Windows\Current\Version\Run\Optional\Componen ts\MSFS.Verify that sufficient access to that key, or contact your support personnel

Thank you guys. Claudio, I could get the file to open. Said I was unable to open FTP files in windows explorer. Thank you anyway fro your reply.
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Even though I uninstalled Adobe Reader and Adobe Flash Player, I still cannot open PDF files.

Even though I uninstalled Adobe Reader & Adobe Flash Player and reinstalled the latest versions, I still cannot open PDF files. They always try to open in Word 2010.

This is a Windows setting. In Windows 7 you can change it through the Control Panel: Either Start>Default Programs or Start>Control Panel>Programs>Default Programs>Set Associations
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I uninstalled Adobe Reader X to address a problem and cannot reinstall the software.

I uninstalled Adobe Reader X to address a problem and now I am unable to reinstall the software. Ideas?

OK - you can download the standalone installed for Adobe Reader directly from the Adobe FTP site.
ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/en_US/
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If you want to install a different language, go to this address instead:
ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/

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There seem to be some PDF files that Preview cannot display correctly.
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I cannot get Adobe Reader 11 to work - what have I done wrong?

I cannot get Adobe Reader 11 to work - what have I done wrong?

Hi Pat,
I usually don’t have trouble explaining my problems, but this one is confusing the heck out of me. I just downloaded Reader 11. It is installed, I believe. This is the first time Reader has not worked for me after upgrading to a newer version. I’ve been reading PDF files forever, but tonight when I went to read a pdf file that I received today, I clicked on the file, expecting Reader to open up and it never did. Then I tried to read some older pdf files and nothing happened when I tried to open the file. I’ve been using Acrobat Reader for years so that’s why I’m so confused.
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Cannot open adobe reader at all

I cannot open Adobe reader, even the icon on my desktop I mean. I have windows 7 and I could not open PDF file on web either. It will have a full blue bar telling me it is fully downloaded but the actual content never shows up. I tried uninstall and install for more than five times. Anyone could help?

Sorry, it is not quite clear to me if you have Adobe Reader actually installed or not.
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Cannot Open Adobe Reader 9

I have spent the better part of three days trying to follow the threads to fix my problem. Most of the suggestions invlove opening Reader 9 and do this and that. I am using Windows Vista ( which I detest) and I cannot even open Reader 9. I get a window that says "Windows has detected an internal error." No further instructions, no error number, no nothing.
I have also gone to the Adobe Support site for Reader. Even tho I registered my application, I did not locate my PW. ID is my e-mail but when I go to the "forgot PW" page, and enter my ID, which it says is Step One, the page just keeps saying ID and PW do not match, which is WHY I am at THAT page to begin witrh. This is very frustrating. I am at that proverbial "Catch 22" situation and am pulling my hair out.
I cannot open any e-mail attachment that is sent in Adobe ( which 95% of them are), cannot begin to fix the problem because I cannot open Reader 9 and cannot contact tech support because they do not allow me to retrieve my PW. Help!!!!!!!!!!!

Hi Denise,
I am having the same exact problem as you are having. I am also using Windows Vista and am having problems with Adobe Reader 9.1 The download doesn't seem to fully complete. I also am an administrator and logged in as such on this computer. I had another user account that I created for others that might use this computer. I logged into that user account yesterday and I received notifications that updates were available for Adobe, Internet Explorer, and Firefox. I installed all the updates and got the problem with Adobe Reader. Could the problem have been created by me installing the update for Adobe Reader through the user account? Adobe Reader worked on the user account but then I logged off and logged into my main account (administrator account) and there was a problem with Adobe. I tried to uninstall Adobe Reader (through the control panel) and was unsuccessful (I figured I can uninstall it and then reinstall). I then just deleted the user account and arrived to where I am right now.
I click on Adobe Reader's shortcut on my desktop and get a popup stating:
"An internal error occurred."
Then I close the popup and get the famous green bar from hell that is associated with Vista stating:
"Adobe Reader 9.1 has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." blah blah blah
I then click to close that window....windows returns a solution...to go to Adobe Incorporated....etc. and sends me to download Adobe Reader 9.1....I proceed to download
First I get a popup window during the installation process stating:
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Then the process gets interrupted with this popup:
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Along with the previous window I also get an error message stating the following:
"Adobe Reader 9.1 Installer Information Error 1606. Could not access network location %APPDATA%\."
There is an Adobe Reader 9 Installer file on my desktop which includes the setup files. I open the setup file to complete the installation process and I get the same error messages.
I believe this problem has to do with the registry.
This is very frustrating. CAN ANYONE WITH INFORMATION HELP PLEAAAAAASSSSSSSEEEEEEEEEEE!!!!!
Timothy

Cannot open adobe reader application

Hi,
I cannot open adobe reader X application, it returns error message "0x8d286a30, cannot 'written'". I tried to uninstall and reinstall the reader but it doesn't work. please help, thanks.

I don't know the answer to your problem, but possibly someone else can, if you give more information:
- what is your OS & version?
- what is your installed Reader version?

Cannot install Adobe Reader 9

Hello,
I have problem to install Adobe 9 on two Terminal Server.
Windows 2003 French R2 SP2 with Office 2003 and all Microsoft Updates.
Previous version of Adobe Reader was 8.1.3.
When I install Adobe Reader 9, I have this error message (translated from french):
"Program have not enough rights to access folder: c:\document and settings\all users\application data\adobe\acrobat\9.0. Impossible to install.
Open an administrator session or contact your system administrator."
Of course I'm Domain Admin. And I have access to the folder.
I have try to manually create the folder 9.0 in c:\document and settings\all users\application data\adobe\acrobat\ and it gives me the error:
"Error when creating the folder "c:\document and settings\all users\application data\adobe\acrobat\".
I test with an other admin account, and with the "run as" command, same problem.
I have test Adobe Reader 9 in english: same error:
"Error 1303. This instsaller has insufficient privileges to access this directory: c:\document and settings\all users\application data\adobe\acrobat\9.0. The installation cannot continue.
Log on as an administrator or contact your System administrator."
It's very strange because now, I cannot reinstall Adobe Reader 8.1.3, or 7.1.0. Nothing happen when I click on the icon.
I never have trouble on those servers to install/uninstall applications. And never have trouble to install Adobe 9.
Any idea? I will make some searches about the #1303 error.
Thanks

I have try this solution for the same error for other Adobe products:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405850
http://kb.adobe.com/selfservice/viewContent.do?externalId=332541
Ok, it works.
I have to apply full rights on folder C:\Documents and Settings\All Users\application data\adobe for the local admin group, and not the domain admin, and it works. :)
Thanks

Cannot remove adobe reader 9.1.1

i cannot remove adobe reader 9.1.1
0s windows xp sp 3
when looking at in add/remove programs window it does not have unistall choice
tried windows fix it tool which has replaced windows uninstall tool
it fixed a patch but still cannot remove and cannot see choice to uninstall in the add/remove program window
also tried to reinstall the program patch but it says it cannot find it to install the patch
i have tried some on line tools from your web site from a prior conversation with pat that was in pats suggestions
NOTHING WORKS
is there a way to do manually
i want it off my computer as takes up too much space

You need to use the Adobe Cleaner to remove Reader.

Please help! Cannot install Adobe Reader!

Hello, I hope someone can help me!
I tried to use Adobe Reader and I got an error message. I was not able to open Adobe Reader at all. Since I had had some trouble with my hard disk, I thought maybe some data could be damaged, so I decided to uninstall and re-install. This didn't work either. I now have no Adobe Reader on my computer and I am not able to install it. I get the message: "Die Anweisung in "0x0cf00068" verweist auf Speicher in "0x0cf00068". Der Vorgang 'written' konnte nicht auf dem Speicher durchgeführt werden". With every try I get the same message, but with a different code. This was also the error message I got in the first place.
I use Windows XP and Windows Internet Explorer.
Can anybody tell me what to do?
Thanks!

Thank you Michael, for your response.
I tried your suggestion, but unfortunately the Cleanup Utility cannot find Adobe Reader, so I think I deleted it thouroughly enough. The error message I got initially, was the same, so I think it must be something else. But no idea what. I'm really puzzled (and annoyed, I cannot do my work now!).
Any other ideas? Please?

Cannot uninstall Adobe reader

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