Cannot uninstall AIR on Mac OSX

First, using 10.5.6
I cannot uninstall AIR from my system. I have tried everything. Here is what I have tried.
- Using uninstaller: It is missing from /Applications/Utilities
- Forcing uninstall in terminal: It runs an uninstall and then says it has failed and to check log.
- Deleting framework: The framework is NOT in /Library/Frameworks
- Installing AIR: The installer won't run because it says that the current version is installed on my system.
Any suggestions? I can't install OR uninstall AIR!!!

Thank you so much for posting this. I had the exact same experience while trying to install the newly released (NY) Times Reader 2.0. That installer said that AIR wasn't there. Reinstalling AIR told me it was there. The Adobe Help site said use the uninstaller in the Utilities Folder. It wasn't there. I must have spent two hours trying everything until I happened on your post. Your suggestion worked. AIR reinstalled and so did Times Reader 2.0. Thank you for taking your valuable time to post and help others like myself.

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I cannot uninstall AIR on windows8.

I cannot uninstall Air on Windows8 - the process hangs - zero cpu etc. A restart doesn't help. How do I do a clean uninstall and reinstall?

Thank you so much for posting this. I had the exact same experience while trying to install the newly released (NY) Times Reader 2.0. That installer said that AIR wasn't there. Reinstalling AIR told me it was there. The Adobe Help site said use the uninstaller in the Utilities Folder. It wasn't there. I must have spent two hours trying everything until I happened on your post. Your suggestion worked. AIR reinstalled and so did Times Reader 2.0. Thank you for taking your valuable time to post and help others like myself.

Cannot uninstall AIR

Hi Guys,
I'm getting the error trying to install Muse CC on Windows.
Using Adobe Cleaner Tool, as in other posts people recommend, doesn't help as Muse doesn't appear on the list of applications to remove (as it fails to install in the first place).
I think I know where the problem may be. I can't uninstall Adobe AIR and nothing works...
Trying to uninstall it through Control Panel doesn't work and neither does using Microsoft's FixIt tool...
Help needed.
Trying to uninstall AIR, I'm getting an error:
This application requires a version of Adobe AIR which cannot be found.
Please download the latest version of the runtime from......
I have the latest version of AIR installed - AIR 3.8 on Windows 7
Any suggestions would be much appreciated

I tried using Adobe Cleaner Tool to remove all the components of Creative Cloud and it returned errors...
Here's the error message:
[Mon Aug 12 09:32:30 2013] ---------------------------------------------------------
[Mon Aug 12 09:32:30 2013] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 12 09:32:30 2013] ---------------------------------------------------------
[Mon Aug 12 09:32:30 2013] Win OS Version: 6.1
[Mon Aug 12 09:32:30 2013] Cleaner Tool version        : 2.0.0.0
[Mon Aug 12 09:32:30 2013] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 12 09:32:30 2013] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Mon Aug 12 09:32:30 2013] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
[Mon Aug 12 09:32:30 2013] [AdobeCommon]            : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 12 09:32:30 2013] [AdobeCommon_x64]        : C:\Program Files\Common Files\Adobe
[Mon Aug 12 09:32:30 2013] [UserRoamingAppData]        : C:\Users\marer13\AppData\Roaming
[Mon Aug 12 09:32:30 2013] [UserLocalAppData]        : C:\Users\marer13\AppData\Local
[Mon Aug 12 09:32:30 2013] [StartMenu]                : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 12 09:32:30 2013] [System32Folder]            : C:\Windows\system32
[Mon Aug 12 09:32:30 2013] [SharedApplicationData]    : C:\ProgramData
[Mon Aug 12 09:32:35 2013] Language selected: English
[Mon Aug 12 09:32:35 2013] Displaying the Adobe End User License Agreement
ADOBE
Software License Agreement
PLEASE READ THIS AGREEMENT CAREFULLY. BY COPYING, INSTALLING, OR USING ALL OR ANY PORTION OF THIS SOFTWARE, YOU (HEREINAFTER “CUSTOMER”) ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, THE PROVISIONS ON LICENSE RESTRICTIONS IN SECTION 4, LIMITED WARRANTY IN SECTIONS 6 AND 7, LIMITATION OF LIABILITY IN SECTION 8, AND SPECIFIC PROVISIONS AND EXCEPTIONS IN SECTION 16. CUSTOMER AGREES THAT THIS AGREEMENT IS LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY CUSTOMER. THIS AGREEMENT IS ENFORCEABLE AGAINST CUSTOMER. IF CUSTOMER DOES NOT AGREE TO THE TERMS OF THIS AGREEMENT, CUSTOMER MAY NOT USE THE SOFTWARE. This agreement may govern Customer’s use of additional Software subsequent to the effective date of this agreement. Such additional Software shall reference the terms of this agreement. This agreement may also incorporate by reference any end user license agreement governing a prior version of the Software.
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4.6.4 Notwithstanding Section 4.6.2 above, Customer may only transfer all its rights to use the Software to another individual or legal entity residing within the same country as Customer, unless otherwise permitted by applicable laws.
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5. Updates.
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Except as otherwise stated in a separate agreement between Adobe and a Software licensee, Adobe warrants to the individual or entity who first purchases a license for the Software that the Software will perform substantially in accordance with the corresponding user manual for the Software for the shorter period of (a) the ninety (90) day period or (b) License Term following delivery of the Software (“Warranty Period”) when used on the Compatible Computer. Non-substantial variation of performance from the user manual does not establish a warranty right. This limited warranty does not apply to the following, which are made available AS-IS and without warranty from Adobe: patches; (ii) font software; (iii) Pre-release Software, trial, starter, evaluation, product sampler, Evaluation Software, and not-for-resale copies of the Software; (iv) websites, Adobe Online Services; and Third Party Online Services; (v) Certified Document Services (see Section 16); and (vi) any software made available by Adobe for free via web download from an Adobe website. All warranty claims must be made, along with proof of purchase, to the Adobe Customer Support Department within such Warranty Period. Additional information on warranty claims is available at http://www.adobe.com/go/support. The entire liability of Adobe and its affiliates related to such warranty claim and Customer’s sole and exclusive remedy under any warranty will be limited to either, at Adobe’s option, support of the Software based on the warranty claim, replacement of the Software, or, if support or replacement is not practicable at Adobe’s determination, refund of the license fee Adobe received for the Software (if any). Customer shall only request refunds from the vendor who sold Customer the Software. THE LIMITED WARRANTY SET FORTH IN THIS SECTION GIVES CUSTOMER SPECIFIC LEGAL RIGHTS. CUSTOMER MAY HAVE ADDITIONAL RIGHTS UNDER LAW WHICH MAY VARY FROM JURISDICTION TO JURISDICTION. ADOBE DOES NOT SEEK TO LIMIT CUSTOMER’S WARRANTY RIGHTS TO ANY EXTENT NOT PERMITTED BY LAW. Please see Section 16 for jurisdiction-specific provisions or contact the Adobe Customer Support Department.
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THE LIMITED WARRANTY IN SECTION 6 AND ANY STATUTORY WARRANTY AND REMEDY THAT CANNOT BE EXCLUDED OR LIMITED UNDER LAW ARE THE ONLY WARRANTIES AND EXCLUSIVE REMEDIES APPLICABLE TO THE SOFTWARE. OTHER THAN THOSE OFFERED AND STATUTORY WARRANTIES AND REMEDIES, ADOBE, ITS AFFILIATES, SUPPLIERS, AND CERTIFICATE AUTHORITIES (DEFINED BELOW) DISCLAIM ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, AND TERMS, EXPRESS OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE, OR OTHERWISE AS TO ANY MATTER, INCLUDING BUT NOT LIMITED TO PERFORMANCE, SECURITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, INTEGRATION, MERCHANTABILITY, QUIET ENJOYMENT, SATISFACTORY QUALITY, AND FITNESS FOR ANY PARTICULAR PURPOSE. OTHER THAN SUCH OFFERED AND STATUTORY WARRANTIES AND REMEDIES, THE SOFTWARE AND ACCESS TO ANY WEBSITES, ADOBE OR THIRD PARTY ONLINE SERVICES, AND CERTIFICATE AUTHORITY SERVICES ARE PROVIDED AS-IS AND WITH ALL FAULTS. THIS DISCLAIMER OF WARRANTY MAY NOT BE VALID IN SOME JURISDICTIONS. CUSTOMER MAY HAVE ADDITIONAL WARRANTY RIGHTS UNDER LAW WHICH MAY NOT BE WAIVED OR DISCLAIMED. ADOBE DOES NOT SEEK TO LIMIT CUSTOMER’S WARRANTY RIGHTS TO ANY EXTENT NOT PERMITTED BY LAW. The provisions of Sections 7 and Section 8 will survive the termination of this agreement, howsoever caused, but this will not imply or create any continued right to use the Software after termination of this agreement.
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EXCEPT FOR THE EXCLUSIVE REMEDY OFFERED BY ADOBE ABOVE AND ANY REMEDIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER LAW, ADOBE, ITS AFFILIATES, SUPPLIERS, AND CERTIFICATE AUTHORITIES WILL NOT BE LIABLE TO CUSTOMER FOR ANY LOSS, DAMAGES, CLAIMS, OR COSTS WHATSOEVER INCLUDING ANY CONSEQUENTIAL, INDIRECT OR INCIDENTAL DAMAGES, ANY LOST PROFITS OR LOST SAVINGS, ANY DAMAGES RESULTING FROM BUSINESS INTERRUPTION, PERSONAL INJURY OR FAILURE TO MEET ANY DUTY OF CARE, OR CLAIMS BY A THIRD PARTY, EVEN IF AN ADOBE REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIMS, OR COSTS. IN ANY EVENT, ADOBE’S AGGREGATE LIABILITY AND THAT OF ITS AFFILIATES, SUPPLIERS, AND CERTIFICATE AUTHORITIES UNDER OR IN CONNECTION WITH THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT PAID FOR THE SOFTWARE, IF ANY. THIS LIMITATION WILL APPLY EVEN IN THE EVENT OF A FUNDAMENTAL OR MATERIAL BREACH OR A BREACH OF THE FUNDAMENTAL OR MATERIAL TERMS OF THIS AGREEMENT. Nothing contained in this agreement limits Adobe’s liability to Customer in the event of death or personal injury resulting from Adobe’s negligence or for the tort of deceit (fraud). Adobe is acting on behalf of its affiliates, suppliers, and Certificate Authorities for the purpose of disclaiming, excluding and limiting obligations, warranties, and liability, but in no other respects and for no other purpose.
THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW IN CUSTOMER’S JURISDICTION. THIS LIMITATION OF LIABILITY MAY NOT BE VALID IN SOME JURISDICTIONS. CUSTOMER MAY HAVE RIGHTS THAT CANNOT BE WAIVED UNDER CONSUMER PROTECTION AND OTHER LAWS. ADOBE DOES NOT SEEK TO LIMIT ITS WARRANTY OR REMEDIES TO ANY EXTENT NOT PERMITTED BY LAW. SEE SECTION 16 FOR JURISDICTION-SPECIFIC STATEMENTS.
9. Export Rules.
Customer acknowledges that the Software is subject to the U.S. Export Administration Regulations and other export laws, restrictions, and regulations (collectively, the “Export Laws”) and that Customer will comply with the Export Laws. Customer will not ship, transfer, export, or re-export the Software, directly or indirectly, to: (a) any countries that are subject to US export restrictions (currently including, but not necessarily limited to, Cuba, Iran, North Korea, Sudan, and Syria) (each, an “Embargoed Country”); (b) any end user whom Customer knows or has reason to know will utilize them in the design, development, or production of nuclear, chemical or biological weapons, or rocket systems, space launch vehicles, and sounding rockets, or unmanned air vehicle systems (each, a “Prohibited Use”); or (c) any end user who has been prohibited from participating in the U.S. export transactions by any federal agency of the U.S. government (each, a “Sanctioned Party”). In addition, Customer is responsible for complying with any local laws in Customer’s jurisdiction which may impact Customer’s right to import, export or use the Software. Customer represents and warrants that Customer is not a citizen of, or located within, an Embargoed Country, (ii) Customer will not use the Software for a Prohibited Use, and (iii) Customer is not a Sanctioned Party. All rights to use the Software are granted on condition that such rights are forfeited if Customer fails to comply with the terms of this agreement. If Adobe has knowledge that a violation has occurred, Adobe may be prohibited from providing maintenance and support for the Software.
10. Governing Law.
10.1 North America. If Customer resides (or headquarters, if Customer is a business) in North America, then this agreement shall be governed by and construed pursuant to the laws of California, regardless of conflict of laws principles. Customer irrevocably consents to the exclusive jurisdiction and venue of the courts in Santa Clara County, California.
10.2 Germany, France, U.K., Japan, Italy, and Spain. If Customer resides (or headquarters, if Customer is a business) in either Germany, France, U.K., Japan, Italy, or Spain, then this agreement shall be governed by and construed pursuant to the laws of the country where Customer resides, regardless of conflict of laws principles. All claims related to data protection and data privacy shall be subject to the laws of Ireland, which does not exclude the application of mandatory statutes. Customer irrevocably consents to the exclusive jurisdiction and venue of the courts in Frankfurt, Paris, London, Tokyo, Rome, and Madrid, respectively.
10.3 Asia Pacific Countries. If Customer resides (or headquarters, if Customer is a business) in a member state of the Association of Southeast Asian Nations (ASEAN) except for Myanmar, Mainland China, Hong Kong S.A.R., Macau S.A.R., Taiwan R.O.C., or the Republic of Korea, Bangladesh, or Nepal; then this agreement (including the arbitration agreement contained in this clause) shall be governed by and construed pursuant to the laws of Singapore, regardless of conflict of laws principles. All claims related to data protection and data privacy shall be subject to the laws of Ireland, which does not exclude the application of mandatory statutes. Any dispute arising out of or in connection with this agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC”) being in force for the period of arbitration, which rules are deemed to be incorporated into this section by reference. There shall be one arbitrator, selected jointly by the parties. If the arbitrator is not selected within thirty (30) days of the written demand by a party to submit to arbitration, the Chairman of the SIAC shall make the selection. The language of the arbitration shall be English.
10.4 Australia, New Zealand, India, Sri Lanka, and Myanmar. If Customer resides (or headquarters, if Customer is a business) in Australia, New Zealand, India, Sri Lanka or Myanmar, then this agreement shall be governed by and construed pursuant to the laws of England and Wales, regardless of conflict of laws principles. All claims related to data protection and data privacy shall be subject to the laws of Ireland, which does not exclude the application of mandatory statutes. Customer irrevocably consents to the non-exclusive jurisdiction and venue of the courts in London, England.
10.5 Rest of the World. If Customer does not reside in any of the countries stated in Sections 10.1-10.4 above, then this agreement shall be governed by and construed pursuant to the laws of Ireland, regardless of conflict of laws principles. Customer irrevocably consents to the exclusive jurisdiction and venue of the courts in Dublin, Ireland.
10.6 Notwithstanding any provision in this agreement, Adobe or Customer may request any judicial, administrative, or other authority to order any provisional or conservatory measure, including injunctive relief, specific performance, or other equitable relief, prior to the institution of legal or arbitration proceedings, or during the proceedings, for the preservation of its rights and interests or to enforce specific terms that are suitable for provisional remedies. This agreement will not be governed by the following, the application of which is hereby expressly excluded: (x) the conflict of law rules of any jurisdiction, (y) the United Nations Convention on Contracts for the International Sale of Goods, and (z) the Uniform Computer Information Transactions Act, as enacted in any jurisdiction.
11. General Provisions.
Adobe may terminate this agreement if Customer materially breaches any term contained in this agreement. If any part of this agreement is found void and unenforceable, it will not affect the validity of the balance of this agreement, which will remain valid and enforceable according to its terms. This agreement may only be modified in writing, signed by an authorized officer of Adobe. The English version of this agreement will be the version used when interpreting or construing this agreement. This is the entire agreement between Adobe and Customer relating to the Software and it supersedes any prior representations, discussions, undertakings, communications, or advertising relating to the Software.
12. Notice to U.S. Government End Users.
12.1 U.S. Government Licensing of Adobe Technology. Customer agrees that when licensing Adobe Software for acquisition by the U.S. Government, or any contractor therefore, Customer will license consistent with the policies set forth in 48 C.F.R. Section 12.212 (for civilian agencies) and 48 C.F.R. Sections 227.7202-1 and 227.7202-4 (for the Department of Defense). For U.S. Government End Users, Adobe agrees to comply with all applicable equal opportunity laws including, if appropriate, the provisions of Executive Order 11246, as amended, Section 402 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 (38 USC 4212), and Section 503 of the Rehabilitation Act of 1973, as amended, and the regulations at 41 CFR Parts 60-1 through 60-60, 60-250, and 60-741. The affirmative action clause and regulations contained in the preceding sentence will be incorporated by reference into this agreement.
12.2 Commercial Items. For U.S. Government End Users, Software is a “Commercial Item(s),” as that term is defined at 48 C.F.R. Section 2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. Section 12.212 or 48 C.F.R. Section 227.7202, as applicable. Consistent with 48 C.F.R. Section 12.212 or 48 C.F.R. Sections 227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.
13. Compliance with Licenses.
If Customer is a business, company, or organization, Customer agrees that, in addition to any license compliance checking performed by the Software, Adobe or its authorized representative have the right, no more than once every twelve (12) months, upon seven (7) business days’ prior notice to Customer, to inspect Customer’s records, systems, and facilities to verify that its installation and use of any and all Adobe software or service is in conformity with its valid licenses from Adobe. For example, Adobe has the right to those of Customer’s records useful to determine whether installations of the Software have been serialized, and Customer shall provide such records to Adobe promptly upon request by Adobe. Additionally, Customer shall provide Adobe with all records and information requested by Adobe in order to verify that its installation and use of any and all Adobe software is in conformity with its valid licenses from Adobe within thirty (30) days of Adobe’s request. Additional information on serialization is available at http://www.adobe.com/go/elicensing. If the verification discloses a shortfall in licenses for the Software or Membership, Customer shall immediately acquire any necessary licenses, memberships, and any applicable back maintenance and support.
14. Internet Connectivity and Privacy.
14.1 Automatic Connections to the Internet. The Software may cause Customer’s Computer, without notice, to automatically connect to the Internet and to communicate with an Adobe website or Adobe domain for purposes such as validating Software license and providing Customer with additional information, features, or functionality. The Adobe Online Privacy Policy, available at http://www.adobe.com/go/privacy (“Privacy Policy”), governs such connection and communication. Specifically:
14.1.1 Pursuant to the Privacy Policy, Adobe may (a) track website visits through the use of cookies, web beacons, and similar devices and (b) collect and transmit Customer information.
14.1.2 As permitted by applicable law or as consented to by Customer, Adobe may (a) send Customer transactional messages to facilitate the Adobe Online Service or the activation or registration of the Software or Adobe Online Service or (b) deliver in-product marketing to provide information about the Software and other Adobe products and Services using information including, but not limited to, platform version, version of the Software, license status, and language.
14.2 Updating. The Software may cause Customer’s Computer, without additional notice, to automatically connect to the Internet (intermittently or on a regular basis) to (a) check for Updates that are available for download to and installation on the Computer and (b) notify Adobe of the results of installation attempts.
14.3 Activation. The Software may require Customer to (a) obtain an Adobe ID, (b) activate or reactivate the Software, including activation of certain components or features, (c) register the software, or (d) validate the Membership. Such requirement may cause Customer’s Computer to connect to the Internet without notice on install, on launch, and on a regular basis thereafter. Once connected, the Software will collect and transmit information to Adobe as further described at http://www.adobe.com/go/activation (“Activation Terms”). Software or Customer may also receive information from Adobe related to Customer’s license, subscription, or Membership. Adobe may use such information to detect or prevent fraudulent or unauthorized use not in accordance with a valid license, subscription, or Membership. Failure to activate or register the Software, validate the subscription or Membership, or a determination by Adobe of fraudulent or unauthorized use of the Software may result in reduced functionality, inoperability of the Software, or a termination or suspension of the subscription or Membership.
14.4 Deactivation. Customer may deactivate and uninstall the Software from its Computer in order to install and activate the Software on another Computer in accordance with this agreement (“Deactivation”) and as further described in http://www.adobe.com/go/activation. Deactivation requires Internet connectivity.
14.5 Use of Online Services. The Software may cause Customer’s Computer, without additional notice and on an intermittent or regular basis, to automatically connect to the Internet to facilitate Customer’s access to content and services that are provided by Adobe or third parties as further described in Section 16.4 (Online Services). In addition, the Software may, without additional notice, automatically connect to the Internet to update downloadable materials from these online services so as to provide immediate availability of these services even when Customer is offline. If Customer accesses an Adobe Online Service (as defined in Section 16.4 below), then additional information such as Customer’s Adobe ID, user name, and password may be transmitted to and stored by Adobe pursuant to the Privacy Policy.
14.6 Digital Certificates. The Software uses digital certificates (as described in Section 16.5) to help Customer identify downloaded files (e.g., applications and content) and the publishers of those files. For example, Adobe AIR uses digital certificates to help Customer identify the publisher of Adobe AIR applications. The Adobe Acrobat family of products also uses digital certificates to sign and validate signatures within Portable Document Format (“PDF”) documents and to validate certified PDF documents. Customer’s Computer may connect to the Internet at the time of validation of a digital certificate.
14.7 Settings Manager. The Software may include Flash Player. Flash Player may save certain user settings by storing them on Customer’s Computer as a local shared object. They are associated with the instance of Flash Player on the Computer, allowing Customer to customize runtime features. The Flash Player Settings Manager permits Customer to modify such settings, including the ability to limit third parties from storing local shared objects or grant third-party content the right to access the computer’s microphone and camera. Additional information on how to configure settings in its version of Flash Player, including information on how to disable local shared objects using the Flash Player Settings Manager, is available at http://www.adobe.com/go/settingsmanager. Additional information on local shared objects is available at http://www.adobe.com/go/flashplayer_security.
15. Peer-to-Peer Communications.
The Software may use Customer’s connection to a local area network, without additional notice, to automatically connect to other Adobe software and, in doing so, may indicate on the local area network that it is available for communication with other Adobe software. These connections may transmit the IP Address of Customer’s connection to the local network.
16. Specific Provisions and Exceptions.
This section sets forth specific provisions related to certain products and components of the Software as well as limited exceptions to the above terms and conditions. To the extent that any provision in this section is in conflict with any other term or condition in this agreement, the terms stated in this section will supersede such other term or condition.
16.1 No Prejudice; European Economic Area Provisions; Australia Mandatory Notice.
16.1.1 This agreement will not prejudice the statutory rights of any party, including those dealing as consumers. For example, for consumers in New Zealand who obtain the Software for personal, domestic, or household use (not business purposes), this agreement is subject to the Consumer Guarantees Act.
16.1.2 If Customer obtained the Software in the European Economic Area (EEA), Customer usually resides in the EEA and Customer is a consumer (that is its use of the Software is for personal, non-business related purposes), then Section 6 (Limited Warranty) does not apply to Customer’s purchase and use of the Software. Instead, Adobe warrants for a period of 2 years from purchase that the Software provides the functionalities set forth in the applicable user manual (the “agreed upon functionalities”) when used on the Compatible Computer. Non-substantial variation from the agreed upon functionalities will not establish any warranty rights. THIS WARRANTY DOES NOT APPLY TO SOFTWARE THAT CUSTOMER USES ON A PRE-RELEASE, TRYOUT, STARTER, OR PRODUCT SAMPLER BASIS, OR TO FONT SOFTWARE, OR TO THE EXTENT THE SOFTWARE FAILS TO PERFORM BECAUSE IT HAS BEEN ALTERED BY CUSTOMER. To make a warranty claim, Customer must notify the Adobe Customer Support Department during this 2 year period, providing details of proof of purchase of the Software. Adobe will verify with Customer whether there is a defect in the Software or advise Customer that the error arises because Customer has not installed the Software correctly (in which case, Adobe shall assist Customer). If there is a defect in the Software, Customer may request from Adobe either a refund or a repaired or replacement copy of the Software. Customer shall only request refunds from the vendor who sold Customer the Software. Requests must be accompanied by proof of purchase. In the event Customer’s warranty details are substantiated, Adobe will meet Customer’s request for repaired or replacement Software, unless it is not reasonable for Adobe to do so, in which case Adobe will provide Customer with a refund. For warranty assistance, please contact the Adobe Customer Support Department.
Please note that the provisions of Section 8 (Limitation of Liability) will continue to apply to any damages claims Customer makes in respect of its use of the Software. Nonetheless, Adobe shall be liable for direct losses that are reasonably foreseeable in the event of a breach by Adobe of this agreement. Customer is advised to take all reasonable measures to avoid and reduce damages, in particular by making backup copies of the Software and its computer data.
This agreement, and in particular this Section 16.1.2, is intended to describe Customer’s rights (including its statutory rights) in the event there should be problems with its use of the Software. If Customer’s statutory rights are greater than this description, its statutory rights shall apply.
16.1.3 Nothing included in this agreement (including Section 4.4) shall limit any non-waivable right to decompile the Software that Customer may enjoy under applicable law. For example, if Customer is located in the European Union (EU), Customer may have the right upon certain conditions specified in the applicable law to decompile the Software if it is necessary to do so in order to achieve interoperability of the Software with another software program and Adobe has not made such information available, under such circumstance, Customer must first ask Adobe in writing to provide the information necessary to achieve such operability. In addition, such decompilation may only be performed by Customer or someone else entitled to use a copy of the Software on Customer’s behalf. Adobe has the right to impose reasonable conditions before providing such information. Any information supplied by Adobe or obtained by Customer, as permitted hereunder, may only be used by Customer for the purpose described herein and may not be disclosed to any third party or used to create any software that is substantially similar to the expression of the Software or used for any other act that infringes the copyright of Adobe or its licensors.
16.1.4 If Customer obtains the Software in Australia, then the following provision shall apply, notwithstanding anything stated t

Why cannot uninstall AIR

I was testing my air app, I install and uninstall AIR several times in XP sp3. After that I cannot uninstall or install AIR any more. When I click the 'Remove' button in "Add or Remove Programs" window, a Error message show:
All the air applications cannot run too, show the same window(except the icon and name.)
I reinstall my system, and did the same thing(install and uninstall AIR serval times), the Error show again.
Does anyone know how to recover from this, I don't want to reinstall my system any more.
Very Very sorry for my poor English!

Hello.
I, too, have a problem with uninstalling AIR showing similar errors.
I had Adobe AIR installed for Balsamiq Mockups and for League of Legends, a game that uses it in its menues apparently. After the latest patch of League of Legends I tried to run the game but my PC froze and I had to do a cold shutdown. Afterwards the game was not working anymore, upon launching it I got a typical Windows Error (blablabla has encountered a problem blah).
AppName: lolclient.exe AppVer: 1.5.0.7220 ModName: adobe air.dll
ModVer: 1.5.3.9130 Offset: 000cf515
I wanted to uninstall Adobe AIR and reinstalling it anew, but trying to unistall it in the Software Menu brings up another Error of that kind. So much for deinstalling...
I downloaded Adobe AIR setup again and tried it per -uninstall from the command window but it produces the same error. All of these errors are pointing to the same ModName: adobe air.dll.
I would absolutely dislike to set up my Computer from scratch because of this, so could anyone tell me if there is a way to get rid of Adobe AIR manually so I can at least try to reinstall/overwrite?
All happened on Windows XP Sp3.
Thanks a lot for any help.

Cannot print pdf using Mac OSX 10.9.3 and Reader XI 11.0.07

Please advise how to get Apple Mac OSX 10.9.3 withAdobe Reader XI 11.0.07 to print pdf. Able to open the pdf but on selecting print simply comes up with an Adobe red box saying "Cannot print pdf". I believe this is a common problem so expect Adobe have an answer.

Have had same problem with error message "Unable to convert postscript file". No response from Adobe. Even tried their technical support which said they offered no support for free products. Have found a couple go arounds but no fixes.

Dynamic Link cannot connect to server - Mac OSX

Hi,
I have a problem importin AE compositions with Dynamic Link.
I have Master Collection CS5 installed on a Mac oSX 10.5.8
When I try, for example, to import in Media Encoder a AE composition happear the window where I should choose the composition, but for a few minutes stay "Connecting to Dynamic Link server" and than "Cannot connect to Dynamic Link server".
I was never able to use Dynamic Link since I installed CS5.
I also tried to create a new admin user and with that new user it worked, but only for maybe a week... than it started again to say "cannot connect....."
Something change in preferences I think, but I have no idea what can be, I used without problems on friday evening last time and on monday morning it quit to work...
Someone know something more about?
Thanks in advance.

It's possible that you're seeing a case of the problem described here:
http://kb2.adobe.com/cps/857/cpsid_85711.html
Basically, some aggressive firewall software can block communication with the Dynamic Link manager, and you have to manually unblock it.

Air Install Corrupt? Cannot install anything, cannot uninstall AIR?

It all started when TweetDeck stopped working. I tried to remove it, and it displayed a bunch of dialogs with squares instead of characters. I tried to install it and got a refusal to install from Air, message 2032.
I started Prezi to see if it would run. Prezi runs, and said that it had an update. I tried to load the update and got a message that the update would not load.
My guess is that my Air install is bad. So ...
I tried to uninstall Air, and it told me that it was going to break Acrobat. (Thanks a ton, do you have any idea what I paid for Acrobat!?!?)
I decided to go ahead, and the uninstall hung and would not proceed.
I tried to load Air on top of the existing install and it refused to install because it thought it was already installed.
So now I can't update anything that relies on Air, and I can't uninstall it, and I can't reload it.
Please advise ...

What version of AIR does you have?
You can get the application install log file and post here. People might be able to help.
To get the log file, create a .airappinstall.log file in your home directory.
You can get the AIR Runtime install log by creating a .airinstall.log file in your home directory. This might help telling what happens with your AIR Runtime installation.

Cannot uninstall FF in mac air, permission denied for administrator also??

i downloaded new FF for my mac book air.
i tried to uninstall older version by dragging it into trashbin. but the program cannot be deleted as per no permissions.
the only account in this mac book is mine and that is the administrator acct.
i tried to move the new downloaded icon inot applications and agian i get no permission?? any idea?

Perhaps using
ssh -v -v -v [email protected]
Which should give you alot more details.
If you do 2 of these. One to the failing system, and one to a working system, and then compare the 2 debugging output streams to see where the failing system goes bad.

Cannot manually print with Mac OSX 6 and ID CS3

I installed Mac Snow Leopard OSX yesterday, and now I cannot make InDesign CS3 files print manually. When I go to the printer dialog box and set Manual Print, then return to the ID Print Dialog and hit PRINT, I get the autofeed paper printed, not the manual. What happened?
Thanks,
- Mike Yanega

No, but I will download that now. Thank you.
- Mike Yanega
Message was edited by: BowfinBoy
I upgraded to the 10.6.6 version of the OS and I am still getting the same symptoms. I cannot seem to get Manual Printing from InDesign CS3.
I just tried printing from my Mail and cannot do that Manually either, so apparently there is a print driver issue?
- Mike

Cannot uninstall Air 15.0.0.249.

Windows 8.1 Control Panel says some prior version is needed. How to force an uninstall? Tried installing 15.0.0.356 but 15.0.0.249 remains listed, even after a refresh or reboot. Tried reinstalling 15.0.0.249, but that didn't help either.

Same here... no success at all.
Now going to Mac Time Capsule to revert to earlier today and start all over again. Two hours wasted trying to do what should be a simple app installation.

I can't install adobe air on mac osx 10.7.2- gives me error message

I have downloaded the installer
but when I click on it all I get is this error message however the link it says to download it from is the place where I originally downloaded it from but still this message appers and wont let me install the programme, sooooo anooying. I tried to talk to someone on support chat but they couldnt help me and said to call the helpline!! please please if anyone can help me I would much appreciate it!!!

Latest Version of Air won't install on my MAC! Help!
Workaround mentioned in this thread by chris.campbell actually fixed same issue for me.

How to uninstall programs on Mac OSX

I just switched from PC to Mac, and I have no idea how to uninstall programs.
Im thinking you just drag the app to the trashcan, but does that remove all the files, or is there another way?

Hello,
Preference files (.plist) are left in
~/Library/Preferences if you want clean those out too
(I dont like anything left over). Sometimes other
Yes, some people don't like the slightest trace left behind. But, for the novice user, the PLIST files are not a big deal. They don't take-up much space, and are not worth accidentally deleting the wrong file for a novice.
files are left (cache folders and application
folders) that need to be removed too.
Fortunately, that is done quite easily by running maintenance programs like OnyX that clear out the caches:
http://www.titanium.free.fr/pgs/english.html
I used to do it all manually (using spotlight
search), but recently found AppZapper
(http://appzapper.com/) and use that. Worth every
penny and does a great job clearly everything out.
Never used that program. It sounds convenient. But, I'm a bit cheap. I won't pay for anything I can do for free
But moving the program to the trash does "uninstall"
the program. However some large ones (like Adobe
Photoshop and Dreamweaver) install things all over
your system, so just deleting them from Applications
wont remove everything.
Yes, there is the occasional program like that. I'm happy to say that they are the minority. I don't like programs that scatter stuff about.

Cannot access boot from Mac OSX install Disc-frozen cursor

Twice a month I do some housekeeping and clean up my Mac--run scripts, verify preferences, repair permissions, etc. Quarterly I boot from the installation disc to renew any start up info that may have become corrupted.
My IMACG5 won't allow me to do this now. I put the disc in, and shut down the machine. I start it up again while holding down the C key but when it is finished booting from the disc my mouse cursor is frozen on the screen and I cannot acess anything. I have a battery operated mouse and I always check to make sure there is sufficient battery life.
Does anyone have any suggestions as to what is up and how I resolve this issue? At this point I won't be able to wipe my hard drive and re-boot everything fresh from my installaion discs because the cursor is frozen.
IMACG5 Mac OS X (10.3.9) wireless keyboard and mouse

Hello jaqueline & Welcome to Apple discussions
I put the disc in, and shut down the machine.I start it up again while holding down the C key but when it is finished booting from the disc my mouse cursor is frozen on the screen and I cannot acess anything.
I hope you mean Restart and not Shut Down.
Insert CD, under Apple drop down menu -> restart after/ at the chime hold the c key dowm till the gear/ wheel stops spinning .
http://docs.info.apple.com/article.html?artnum=107199
Please let us know keep us all posted,
Eme

Cannot Format USB on Mac OSX 10.9 using Disk Utility.

System Specs:
Macbook Pro Mid 2012 15" 750GB model
OS X:10.9.1 (13B42) updated from 10.7.5
2.6 GHz Intel Core i7
8 GB 1600 MHz DDR3
Intel HD Graphics 4000 1024 MB
USB Specs:
SSK 64 GB USB 3
Total Capacity : 62.97 GB (62,966,464,512 Bytes)
Write Status : Read/Write
S.M.A.R.T. Status : Not Supported
Partition Map Scheme : Unformatted
Connection Type : External
I updated to Mac OS X 10.9 over a month ago and my USB device is no longer able to be used.
I started to transfer a file to my usb which failed and without realising removed the USB during the process. When I plug in my USB I get an error message saying "The disk you inserted was not readable by this computer." followed by three options: Initialize, Ignore and Eject.
Eject and Ignore do nothing and when I click Initialize it takes me to Disk Utility, however this also proves to be useless.
It recognises the USB however it shows up that it has 0 partitions and fails every time I try to add partitions or erase the disk. It starts but gets stuck on a loading bar which says unmounting and follows by an error message.
Errors:
The odd thing is that it shows that there are 0 partitions on my USB and I have even tried booting up into Recovery mode but still recieves the same errors. I also reinstalled OS X Mavericks but still with no luck however did fix my other problem.
I can't use the First Aid option as the USB must be verified and the verify option is blacked out.
I even tried using a Windows PC to format it as well but recieve errors as well saying the device can't be formatted and on Windows 8 the device appears for a second and then disappears.

how old is your USB ? Is it possible that your USB to old is?

IDVD version cannot be used with Mac OSX 10.5.5

My iDVD will not open and I receive the message
(Cannot use this version of the application iDVD with this version of MacOSX)
I have downloaded the update for my iDVD version 5.0.1. I am not able to download any other updates or more current versions.
Matt

You will have to purchase iLife 8 to get iDVD 7.
iDVD 5 is not compatible with Leopard.

Cannot uninstall AIR on Mac OSX

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