Cannot uninstall itunes in order to reinstall

Please Help!!
I have a windows xp dell computer. I got an ipod for christmas and so did my sister so in order to have our own seperate librarys we created two accounts on the computer. We went to install the itunes update as it prompted us to do about a month ago and after we finished we couldnt open it. it told us to install it and we did again and its just been going around in circles ever since. it wont allow us to open it at all. it keeps telling us to install the updater and thats all it will do.
i then decided that i would go into the controll pannel and delete everything having to do with ipod and itunes and reinstall it all but it wont allow me to uninstall itunes because it says there is a newer version already on the computer but i cant find it at all. i think maybe in all my attempts something got installed half way and now wont show up.
Ive been through all the posts and cant find anything at all that works. i installed and downloaded the latest versions of itunes and ipod updater but nothing seems to work. i even installed the new quick time. please help. i have no idea what to do and absolutely no computer skills. i just want my ipod back!! please anybody help!
dell Windows XP

okay for anyone who had the same problem as i did this is what i did.
i took everything off my computer having to do with ipod, itunes and quicktime and i removed any leftover components, then i restarted my computer and reinstalled everything from the cd which came with the ipod when i bought it. from there it told me that my library was too updated for my itunes so i deleted my library after i backed up all my songs and now i itunes works, and believe me whenever itunes tells me i need to upgrade i will never do it!!! dont fix what isnt broken!!
everythings working fine now without any help from apple! i called them multiple times talking to different people and when i told them that there program told me to update and it crashed my itunes therefore it wasnt my fault and i wasnt paying the absurd amount of 50 dollars, they just daid uh huh well then you can buy a different package for two years. i talked to three people and one of them even called me a liar. never will i buy an apple product again!
hope this helps if you have the same problem.
dell Windows XP

Similar Messages

TS5376 I am hopeless, my computer will not uninstall itunes so i can reinstall! i really truly do need help! can someone please give me some guidance? i have tried almost everything and it is still not working!

I really need help!!! my itunes 11.1.4 download really screwed my computer up! I have tried everything i can search for and i still cant uninstall itunes in order to reinstall. If anyone could please help me it would be muchhhhhhhhh appreaciated. Thanks!

Carly,
I went through the same thing. Searched again for another error I was seeing and found this help from Delgadoh and this finally fixed me! He mentioned this article: iTunes 11.1.4 for Windows: Unable to install or open http://support.apple.com/kb/TS5376. But I had not read it. I went straight to his instructions below.
If you haven't already tried these steps:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.

ITunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5). I have uninstalled in correct order and reinstalled but still getting same error message. Any help??

iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5). I have uninstalled in correct order and reinstalled but still getting same error message. Any help??

Take a look at iTunes for Windows: "Error 7" message when opening iTunes. Perhaps your .NET Framework needs a repair.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I cannot unistall Quicktime in order to reinstall it.

I cannot find the post where all of this was explained by b noir. I had the exact same experience as the person who was having trouble uninstalling Quicktime in order to reinstall it correctly. b noir suggested that the user get rid of ACE codec. What is that? Where can I find it? Would it be on my computer?
THANK YOU.

Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx, Xilisoft converter)
If so uninstall them, they are know to cause problems with QUicktime.
The packs normally come with an uninstaller, but I have never installed one myself so I don't have details.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If uninstalling Quickime fails, you need to delete the files and folders as in the uninstall method and then use the Microsoft Installer Cleanup utility to cleanup the Quicktime installer files.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Remove any reference you find to Quicktime. If you don't see any look out for blank entries or numeric entries that look like Quicktime versions i.e. 7.x
Then try installing Quicktime.

Computer AND iTunes don't recognize my iPod touch. Comp thinks it is a camera. iTunes won't bring up devices at all. I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes... getting beyond P/Oed!!!

Computer AND iTunes don't recognize my iPod touch. Comp thinks it is a camera or something. iTunes won't bring up devices at all. I've already uninstalled iTunes and QT and reinstalled after problem that happened when I updated iTunes - updated iTunes completely demolished my computer's ability to recognize the sound card and computer had NO sound at all. I had to uninstall iTunes, QT, AND my sound card and reinstall them all. Sound worked fine, but now I can't sync my iPod. Computer recognizes that "something" is hooked up (thinks it might possibly be a camera) and I get that "open with" window. In "my computer" it shows that there is an "iPod" connected, but it is pictured as a camera. In iTunes my username is no longer appearing (although account info is there) and NO devices whatsoever get listed. There is nothing wrong with my USB ports or cable. And of course Apple won't help anyone unless you pay them to. ... I am getting beyond P/Oed!!! You pay hundreds for a product and all you get are headaches with their stupid bug infested software and no support at all.
Can anyone out there help me clean up this unbelievable mess Apple and iTunes has created in my computer?
Thank you.
Evie

After three completely wasted days trying to figure all of this out I finally got it fixed - on my own - by reading dozens and dozens of rogue posts in indie forums from people that refuse to dish out money to have a company TRY and advise possible fixes on their own glitches.
(here's a novel idea - fix the glitches Apple. Or - don't send out updates filled with bugs in the first place)
Everything (several applications) had to be uninstalled in a very specific order and then restarted , then it all had to be verified with manual deletions of leftovers, and emptying the recycle bin, then another restart, then iT had to be reinstalled again and the system restarted again, and two more update downloads. Holy!!!
I love my little iPod touch, but I honestly must say, when this kind of thing happens (and it has several times now when I try to deal with iTunes or Apple), it makes me want to flush it down the toilet.

TS5376 iTunes wont install. It says " The program can't start because MediaAccessibility.dll is missing from your computer. Try reinstalling the program to fix this problem." I have uninstalled iTunes 5 times and reinstalled it, and nothing has worked.

iTunes wont install. It says "The program can't start because MediaAccessibility.dll is missing from your computer. Try reinstalling the program to fix this problem." I have uninstalled iTunes 5 times and reinstalled it, and nothing has worked. Help!!!!

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99683)

I cannot uninstall itunes version 10.7.0.21 from my laptop use of that I also cannot install the new update.

I cannot uninstall iTunes version 10.7.0.21 from my laptop (windows 7), therefore I cannot install the new iTunes version....!
Every time I try to do it, a "message" from the windows installer pops up saying "The feature you are trying to use is on a network resource that is unavailable", I try to find the installation package "iTunes.msi" but I can never find it either...!
The funny part is, I can still use this version, but I would like the have the update, which can make my computer much faster than now!
Can someone help me out??

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

When I try to upload the lates version of iTunes, it tells me to enter an alternate path to a folder containing the installation package iTunes.msi. What does this mean as I can't seem to find any such folder and now I cannot uninstall Itunes either

when I try to upload the latest version of iTunes, it tells me to enter an alternate path to a folder containing the installation package iTunes.msi. What does this mean as I can't seem to find any such folder and now I cannot uninstall Itunes either

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I uninstalled itunes. when i reinstalled i get "Apple application support not found. I have tried uninstalling and reinstalling again but same problem

I uninstalled itunes and when I reinstalled it I get "Apple application support not not found." Uninstall and then install. Tried and not helping.

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

I cannot uninstall itunes from my computer PC. I cannot update itunes on my computer. I get this message." C:\Documents and Settings\Sally-Anne\Local Settings\Application Data\Apple\Apple Software Update\'iTunes.msi' is not a valid installation package

I cannot uninstall itunes from my computer PC. I cannot update itunes on my computer. I get this message." C:\Documents and Settings\Sally-Anne\Local Settings\Application Data\Apple\Apple Software Update\'iTunes.msi' is not a valid installation package Try to find the installation package itunes.msi in a folder from which you installiTunes."
I have tried a serach for the file itunes.msi and nothing comes up.
Help anyone/
thanks

I get this message." C:\Documents and Settings\Sally-Anne\Local Settings\Application Data\Apple\Apple Software Update\'iTunes.msi' is not a valid installation package Try to find the installation package itunes.msi in a folder from which you installiTunes."
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Error just uninstalled iTunes from PC and reinstalled error message saying registry settings for itunes driver for importing and burning CD's are missing. May be caused by dowloading other CD burning software. Solution?

Was having trouble burning CD. Uninstalled iTunes from PC the reinstalled iTunes. The first installation I got a messaghe saying that download was interrupted. I restarted te download and completed it. Then got another error message that a registry file was missing that is used in downloading and burning CD-s. I figured with a fresh download, it should have been fixed???? Solution anyone and thanks?

I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes

TS3074 tired all the above... does not work.. cannot uninstall itunes cannot access itunes. get message if I want this program to make changes to my computer. I have tired to answer yes and no and neither one works.

Tired all the above to help fix itunes. cannot uninstall itunes or access itunes. I keep getting the question Do I want this program to make changes to my computer. I have answered yes and no, but neither one works. Get error 1114 for itunes

Try running several malware scanners to see if Kaspersky missed anything. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
* [http://www.malwarebytes.org/mbam.php Malwarebytes]
* [http://www.superantispyware.com/ SUPERAntiSpyware]
* [http://www.lavasoft.com/products/ad_aware_free.php Ad-Aware]
* [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Windows Defender]
* [http://www.safer-networking.org/en/home/index.html Spybot S&D]
If the above malware scanners do not find any malware or can not clear it, you should consider posting in one of these forums for specialized malware removal help:
* http://forums.spybot.info/
* http://www.spywarewarrior.com/index.php
* http://forum.aumha.org/
* http://www.bleepingcomputer.com/forums/
* http://www.spywareinfoforum.com/

Uninstall itunes 10.4 and reinstall itunes 10.3 on windows vista

how do you uninstall itunes 10.4 and reinstall intunes 10.3 with windows vista.
what i have done is clicked to download itunes 10.4 again even though i already had it
this than gave me the option to remove itunes from computer i did this
then when i went to download intues 10.3 my copmuter said.....
" a later version of itunes has already been used'' or something like that..
any ideas on how to do this

Yes you can without losing your music. Here is a link to a good website that helps people install and / or uninstall iTunes properly. It can keep you from going completely nuts if you are running into any problems trying to install, reinstall or uninstall iTunes! You can find step by step instructions there to help you if you can't remove or install iTunes for any reason or if it got corrupted somehow. It also has other reference links that have helped a lot of people from going completely nuts with iTunes problems: http://HowToUninstalliTunes.com

Cannot upgrade iTunes because cannot uninstall itunes 9.0.2.25. Error: The installation source for this product is unavailable. The file c:/... itunes.msi is not a valid installation package for itunes.

I also get the error. "Cannot uninstall the older version of iTunes. Contact your technical support group."
How do I download the itunes.msi for iTunes 9.0.2.25 so that I can remove this phantom and unfunctioning program and then hopefully upgrade to the latest version of iTunes 10.5?
Thanks for your ideas.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

PSE9 uninstall issues in order to reinstall

Long story, but I need to uninstall PSE 9 and then reinstall. I'm on Windows 7, 64 bit. I've run the uninstall program through the PC's control panel. Didn't work. Also tried via CCleaner and Advanced Uninstaller Pro 11. Still didn't work. Tried uninstalling manually through the help that was through here: Manually remove Photoshop Elements 9 | Windows Still didn't fully uninstall.
I try reinstalling PSE9 by putting in the CD, but it tried to uninstall and then comes up with an error message: "Error 1316. The specified account already exists." I'm thinking because there's still some elements of PSE9 on my system that I'm unable to reinstall the program, hence why I'm trying to finish uninstalling. I contacted Adobe through their chat help feature and they state that they don't support this version anymore.
I even tried downloading/installing the free version of PSE13 and that also didn't work.
Need some help here. Thanks.

okay for anyone who had the same problem as i did this is what i did.
i took everything off my computer having to do with ipod, itunes and quicktime and i removed any leftover components, then i restarted my computer and reinstalled everything from the cd which came with the ipod when i bought it. from there it told me that my library was too updated for my itunes so i deleted my library after i backed up all my songs and now i itunes works, and believe me whenever itunes tells me i need to upgrade i will never do it!!! dont fix what isnt broken!!
everythings working fine now without any help from apple! i called them multiple times talking to different people and when i told them that there program told me to update and it crashed my itunes therefore it wasnt my fault and i wasnt paying the absurd amount of 50 dollars, they just daid uh huh well then you can buy a different package for two years. i talked to three people and one of them even called me a liar. never will i buy an apple product again!
hope this helps if you have the same problem.
dell Windows XP

Cannot uninstall itunes in order to reinstall

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