"Cannot uninstall older version of quicktime"

That's the error I get when I try to install iTunes. When I try to uninstall quicktime it says the resource for QuickTime.msi is unavailable. I cannot for the life of me figure out how to fix this so I can install iTunes.

Try Windows Installer Cleanup Utility it might remove the old QuickTime.msi installer, then you should be able to download and install QT. You'll have to download it from the geeks
http://majorgeeks.com/WindowsInstaller_CleanUp_Utilityd4459.html

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  • HT1349 I cannot uninstall older version of bonjour

    I cannot uninstall older version of bonjour and apple updates.  Each time I press uninstall it states that I need a cd-rom which i do not have.  This is driving me crazy. Any help out there.

    +It says it can't find QuickTime.msi+
    Okay, if you're getting that message in addition to the the other messages, try the following procedure.
    Download and install the Windows Installer CleanUp utility:
    Description of the Windows Installer CleanUp Utility
    Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any QuickTime entries in the list of programs in CleanUp, select those QuickTime entries, and click “remove”.
    Next, we'll manually remove any leftover QuickTime program files:
    (1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
    (2) Open the Program Files folder.
    (3) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
    (4) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
    (6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
    (7) Restart your computer.
    Does an install go through properly now?

  • Cannot uninstall older version of bonjour

    When installing itunes update 10.4 on my pc using windows xp. Error message cannot uninstall older version of bonjour. I cannot delete this file manually using add delete programme either. Any ideas?

    Akeenleyside,
    Are you removing your Apple software in an attempt to update to iTunes 10.5?  I ask this because I am getting the same message when trying to install iTunes 10.5.

  • Cannot remove older version of QuickTime..Contact technical support.

    I tried to uninstall Quicktime version 7.3.0 throught he add/remove programs in the control panel. It gave me a message saying that "installation package.msi cannot be located" so then I tried to reinstall it and it said that "older version of QuickTime cannot be removed.Contact technical suport" The program does not even open or work. I just want to remove it and install latest version...any suggestions?

    similar post was right on this page
    http://discussions.apple.com/thread.jspa?threadID=1431655&tstart=0

  • Cannot Uninstall old version of Quicktime

    I use my grandparents' computer for my iTunes and it was fine, but we had a couple problems so my grandpa wiped everything he didn't use...including iTunes!
    I tried reinstalling the new version, but then it said it would't work because Quicktime wasn't installed.
    So, I tried installing Quicktime 7. The Download was fine, but then during the Installation (after agreeing to the Terms and Services, they tell you to click install) there's a window that comes up that says:
    "The feature you are trying to use is on a network resource that is unavailible. Click 'OK' to try again, or enter an alternate path to a folder containing the installation package 'QuickTime.msi' in the box below...
    I asked my uncle and he said I have to look manually for the Quicktime folder because it might've gotten moved around when we got the computer looked at, but I've looked absolutely everywhere and there's no sign that QuickTime is even on the computer!
    And now, after clicking out of the pop-up, the new window says: "The older version of QuickTime cannot be removed...please contact your technical support group."
    I don't want to spend a lot of money, but I have about $300 saved up on my iTunes, and I really want to start to add more to my library. Is there any way I can get QuickTime up so I can start using iTunes?

    "The feature you are trying to use is on a network resource that is unavailible. Click 'OK' to try again, or enter an alternate path to a folder containing the installation package 'QuickTime.msi' in the box below...
    That message is usually caused by a damaged QuickTime.msi rather than a missing one.
    Download and install the Windows Installer CleanUp utility from Microsoft:
    http://support.microsoft.com/kb/290301
    Now run the utility ("Start > All programs > Windows Install Clean Up"). In the list of programs in CleanUp select any QuickTime entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing QuickTime again. Does the install go through properly this time?

  • Cannot uninstall older version PC Suite and instal...

    I had PC Suite ver 7.1.18.0. There was connection problem in it. I tried to uninstalla it and install newer ver 7.1.26.0 (finnish). But installatin stops always in 84 % and nothing happens. ThenI stop installation (when it is hanged) and try to uninstalla ver 7.1.26 program says than there is an other installation  going and nothing can be done unless installation is ready, but it hangs again at 84 %.
    I have try to use Nokia PC Suite Cleaner, but it finds only PC Connectivity Solution an NOkia Connctivity Caple Driver, not PC Suite itself. I have tried to also maually remove folders. But it do not help..
     I use Win XP Pro SP3

    I have the same issue as gorge.  I tried to use Nokia PC Suite Cleaner 7.1.1.  I rebooted the machine to complete the removal.  When I tried to re-install the latest version, it hanged and eventually gave the message that an older version was installed and it could not uninstall it.
    Here are the results from the PCCleanerLog (I removed a most of the "successfully deleted" entries to allow for posting on the discussion board: 
    Date (MM-DD-YYYY): 08-18-2009
    Time: 08:20:55
    PC Suite Cleaner version: 7.1.1.0
    System info:
    Windows XP Service Pack 2
    Shell: Explorer.exe
    32 bit environment
    Username: USTISHE
    User's home directory: C:\Data
    User's temp folder: C:\temp\
    System TMP folder: C:\WINNT\TEMP
    System directory:  C:\WINNT\system32
    Windows directory: C:\WINNT
    Configured products:
    - Nokia PC Suite
    - Nokia Insomnia
    - PC Connectivity Solution
    - Nokia Connectivity Cable Driver
    Found installed products:
    - Nokia PC Suite
    - PC Connectivity Solution
    - Nokia Connectivity Cable Driver
    Product uninstallations:
    Nokia PC Suite uninstall: failed due to missing installation source. Registry entries cleaned.
    PC Connectivity Solution uninstall: ok
    Nokia Connectivity Cable Driver uninstall: ok
    Found cleanable items
    Nokia PC Suite registry entries: 57
    Nokia PC Suite Ready 4
    Nokia PC Suite settings files: 2
    PC Connectivity Solution registry entries: 1
    PC Connectivity Solution settings files: 2
    Nokia Connectivity Cable Driver Ready 1
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\GetConnectedWizard\Settings.xml
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654011231605\PcSync2.SML
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654011231605\PcSync2.SML.lml
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654011231605\
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654012118520\PcSync2.SML
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654012118520\PcSync2.SML.lml
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\357654012118520\
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\Nokia\PCSync\SynchData\
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\Contacts.dat
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\Contacts.xml
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\PCCSCalendar.db
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\PCCSContact.db
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\PCCSSMS.db
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654011231605\
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\357654012118520.db
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\Contacts.dat
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\Contacts.xml
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSCalendar.db
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSContact.db
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSContactGroup.db
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSFile.db
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSMMS.db
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\PCCSSMS.db
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\357654012118520\
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\Settings\PCCSConfig.dat
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\Settings\
    Successfully deleted: C:\Documents and Settings\ustishe\Application Data\PC Suite\
    Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\ConfSTmp357654012118520.xml
    Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\Conf_CO357654011231605.xml
    Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\Conf_CO357654012118520.xml
    Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\Nokia;SuiteConf;RM-126;357654011231605.xml
    Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\Nokia;SuiteConf;RM-126;357654012118520.xml
    Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\Settings.xml
    Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\ConfServer\
    Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\Settings\
    Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\Temp\
    Successfully deleted: C:\Documents and Settings\All Users\Application Data\PC Suite\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ApplicationInstaller.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CddbCMSig_1_2.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CDDBControlNokia.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CddbFPX1.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CDDBUINokia.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CddbWOManagerNokia.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CommonModules.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\CommunicationCentre.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ConfServer.dtd
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\confserver.xml
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ConnectionManager.cpl
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ConnectionManager.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ContentCopier.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ConversionHandler.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\FFControl.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\GetConnected.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\ImageStore.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\MMCL.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\MMSParser.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\MusicManager.exe
    Failed (error: 5) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\NGSCM.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\nsl_download_manager.cfg
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\nsl_update_checker.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\OneTouchAccess.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\operators.xml
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PCSCM.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PCSL.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PcSync2.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PCSyncLV.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\PC_Suite_eng-us.pdf
    Failed (error: 5) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\PhoneBrowser.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtCore4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtGUI4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtNetwork4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtSql4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtSvg4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\QtXml4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\SyncLic.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_BkMrk.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Nokia.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Notes50.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Org50.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Outlook2.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_OutlookX.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Synch.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_SynchControl.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\TIS_Wadrb.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\VideoManager.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\accessible\qtaccessiblecompatwidgets4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\accessible\qtaccessiblewidgets4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\accessible\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\chrome.manifest
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\install.rdf
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\components\BkMrkExt.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\components\BkMrkExtInterface.xpt
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\components\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\content\bkmrksync.png
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\content\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\bkmrksync\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\codecs\qjpcodecs4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\codecs\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Help\PCSuite_eng-us.chm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Help\VideoManager_eng-us.chm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Help\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\iconengines\qsvgicon4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\iconengines\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\imageformats\qjpeg4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\imageformats\qsvg4.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\imageformats\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\DPInst.exe
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\nokbtmdm.cat
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\nokbtmdm.inf
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\Nokia_Bluetooth.cat
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\Nokia_Bluetooth.inf
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Inf\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\ApplicationInstaller_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\Calendar_eng-us.qm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\CommonModules_eng-us.qm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\CommunicationCentre_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\ConnectionManager_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\Contacts_eng-us.qm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\ContentCopier_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\ContentCopier_eng-us.qm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\GetConnected_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\ImageStore_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\MainFrame_eng-us.qm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\MapLoader_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\Messages_eng-us.qm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\MusicManager_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\MusicManager_eng-us.qm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\NGSCM_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\OneTouchAccess_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PCSCM_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PCSuite_eng-us.qm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PcSync2_eng-us.NLR
    Failed (error: 5) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PhoneBrowser_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\qt_eng-us.qm
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\SoftwareUpdater_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\VideoManager_eng-us.NLR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\VideoManager_eng-us.qm
    Failed (error: 145) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\Lang\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\CalendarView.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\ContactsView.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\Launcher.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\MessagesView.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\NavigationPane.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Plugins\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\ApplicationInstaller_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\CalendarView_Nokia.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\CommonModules_Nokia.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\CommunicationCentre_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\ConnectionManager_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\ContactsView_Nokia.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\ContentCopier_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\GetConnected_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\ImageStore_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\Launcher_Nokia.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\MessagesView_Nokia.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\MusicManager_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\NGSCM_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\OneTouchAccess_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\PCSCM_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\PcSync2_Nokia.NGR
    Failed (error: 5) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\PhoneBrowser_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\SoftwareUpdater_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\VideoManager_Nokia.NGR
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\videotransfer.rcc
    Failed (error: 145) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\Resource\
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Styles\NCCStyle.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Styles\nCommsStyle.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Styles\NGLStyle.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Styles\NMMStyle.dll
    Successfully deleted: C:\Program Files\Nokia\Nokia PC Suite 7\Styles\
    Failed (error: 145) to delete: C:\Program Files\Nokia\Nokia PC Suite 7\

  • Cannot remove older version of quicktime

    I need to remove quicktime to upgrade Itunes or quicktime cannot locate quicktime.msi file to remove to update. Please Help!!

    cannot locate quicktime.msi file to remove to update.
    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up").
    In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?

  • A different install error (cannot unistall older version)

    When I try to update itunes I get an error message that reads "invalid path" or "cannot uninstall older version". I tried uninstalling from the control panel but still get "invalid path". Does anyone know anything else I can try?

    I tried uninstalling from the control panel but still get "invalid path".
    What is the precise text of the invalid path message?

  • ITunes/Quicktime problem "The older version of Quicktime cannot be removed"

    Whenever I try installing iTunes 7, I get the message "The older version of Quicktime cannot be removed." A similar problem with the same wording similarly cropped when I downloaded iTunes 6.
    Source of the problem is a failed System Restore which left files corrupted and such, I've tried using ccCleaner to remove iTunes and Quicktime from the registry but it simply isn't there, as is the case when I use regedit in Run.
    Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
    Any help?

    Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
    okay, let's try the technique from the following post. (it includes instructions on what to do if Add/Remove isn't working for a program.)
    http://discussions.apple.com/click.jspa?searchID=-1&messageID=3366434
    (the link in there to the itunes 7.0.1.8 installer now leads to a 7.0.2.16 installer. no cause for concern, use the 7.0.2.16.)

  • Older version of Quicktime won't uninstall - can't install newer version

    I am trying to install iTunes 7.5 and Quicktime 7.1 on computer. Keep getting error that older version of Quicktime cannot be uninstalled. Have tried "add/remove" software function on Windows XP; have also tried to manually delete the files. Still get the same answer! Any help/info would be greatly appreciated.
    Thanks,

    +The message I am getting says enter an alternate path to a folder containing the installation package 'Quicktime.msi'. I have searched for this file and I do not have it on my computer.+
    Typically, when you get those sorts of messages (in conjunction with the "cannot uninstall program" message), there's a problem with the installation configuration information for the existing version of QuickTime on the PC.
    So let's try the following procedure.
    Download and install the Windows Installer CleanUp utility:
    Description of the Windows Installer CleanUp Utility
    Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any QuickTime entries in the list of programs in CleanUp, select those QuickTime entries, and click “remove”.
    Next, we'll manually remove any leftover iTunes or QuickTime program files:
    (1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
    (2) Open the Program Files folder.
    (3) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion.
    (4) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue.
    (5) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
    (6) Restart your computer.
    Now try another QuickTime install. Does it go through properly this time?

  • Error 1714. The older version of QuickTime cannot be removed. - Fix

    I ran into this problem when I was installing the latest version of i-Tunes. Because i-Tunes requires QuickTime I researched for hours. I couldn't un-install QuickTime, it wasn't showing up in a software list to uninstall. I used Regedit to remove all of the "QuickTime" entries in the registry. Restarted my computer, still no luck.
    One thing that I did I ran the Quickertime installer from a DOS prompt and added /le file.txt
    This creates a log file with all the error during the installation.
    This gave me the follow error in the file:
    === Logging started: 12/30/2006 17:29:18 ===
    Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.
    === Logging stopped: 12/30/2006 17:29:31 ===
    Again this is what I to searched for the errors with on luck.
    I ran the Quicktime installer again, this time I used the /l* file2.txt. This logs everything during the installation.
    I searched this file for where the errors were and found this:
    RemoveExistingProducts: Application: {50D8FFDD-90CD-4859-841F-AA1961C7767A}, Command line: UPGRADINGPRODUCTCODE={F07B861C-72B9-40A4-8B1A-AAED4C06A7E8} REMOVE=ALL
    MSI (s) (88:78) [18:39:06:390]: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\DDFF8D05DC09958448F1AA91167C67A7\Sour ceList'
    Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.
    MSI (s) (88:08) [18:39:07:734]: Product: QuickTime -- Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.
    Then in the registry removed the entry 50D8FFDD-90CD-4859-841F-AA1961C7767A in the HKLM\Software\Classes\Installer\Products directory.
    !!!!Make a backup of your registry if you are unfamiliar with regedit.
      Windows XP  

    Thank you so much for this solution! I spent hours trying to figure it out myself and by following your steps I got it working! My numbers were different but I was able to figure out which one I needed to delete. Thank you once again!

  • HT1926 When Installing new version error is quicktime cannot uninstall old version

    When trying to install new version of Quicktime, I get a error message that quicktime cannot uninstall old version. This also affects Itunes to work. Get Message Itunes has encountered a problem and needs to close. I think not having quicktime working affects my Itunes from launching.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up").
    In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?

  • When I try to install (upgrade) to Quicktime 7, I get 'unable to uninstall older version, contact your technical support group'.

    When I try to install (upgrade) to Quicktime 7, I get 'unable to uninstall older version, contact your technical support group'.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up").
    In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?

  • I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group."

    I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.
    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group.
    I am simply trying to view video files recorded on my iPhone and transferred to my computer.

    See if anything in this post might help...
    https://discussions.apple.com/message/22905774#22905774

  • The older version of QuickTime cannot be removed

    While attempting to install iTunes on my computer:
    The older version of QuickTime cannot be removed. Contact your technical support group.
    The installation of QuickTime did not complete successfully. iTunes requires QuickTime.
    Unfortunately, my iPod Touch rather requires iTunes...

    http://i53.tinypic.com/303iiz5.jpg
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

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