Cannot uninstall or repair

I cannot uninstall or repair quicktime.  Have tried many things.  Always get error message:
C\ProgramData\Apple Computer\InstallerCache\Quicktime 7.70.80.34\Get Last Error: 5
Any help would be greatly appreciated.

Hi,
Before going further, we can check whether this was caused by software restriction policy. To check out, we can go to Control Panel->Administrative
Tools ->Local Security Settings-> Software Restriction Policies.
Besides, this issue can be caused by corrupted registry keys. In this case, we can click
Run button in the following page to fix it.
Fix problems that programs cannot be installed or uninstalled
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Best regards,
Frank Shen

Similar Messages

  • ITunes file corrupted. Cannot uninstall or repair

    My iTunes had been working fine then out of the blue, it would no longer work. I could not start iTunes by itself. If I plug in my ipod, itunes gives me a message saying "itunes was not installed properly..." When I click ok, iTunes runs normally. However, if I try to double click the icon on the desktop, windows installer starts to run and then I get an error message saying "error writing to file: C:\ProgramFiles\iTunes\iTunes.Resources\da.lproj\iTunesHelp.chem Verify that you have access to that directory" I looked into this file and da.lproj is corrupted somehow and cannot open. I tried uninstalling and repairing neither work and always give me the error code 2330 before it is finished. Can anybody tell me why my iTunes is messed up and how to fix it?

    See Troubleshooting issues with iTunes for Windows updates.
    iTunes should reinstall properly if you follow the process in the second box even if you can't get the iTunes uninstaller to run.
    tt2

  • Cannot Uninstall or Repair Itunes 7.6.2 on Windows XP

    So a while ago I noticed the itunes store could not connect, it would says there was no network connection while I was clearly connected to the internet. I left it as is but itunes eventually stopped recognizing my ipod and then stopped working altogether. Whenever I try to uninstall or repair it says "could not write value to key \Software\Classes\.m4v verify that you have sufficient access to that key or contact your support personnel".
    I don't know what to do and any help would be much appreciated.

    Many thanks, Paul.
    Modname is corefoundation.dll and Modver is 1.630.16.0 offset 0004183c
    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
    Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".
    Does iTunes launch properly now?
    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:
    Re: I recently updated to vista service pack 2 and I updated to itunes

  • Cannot uninstall or install iTunes 9.1

    Hi, I am trying to uninstall iTunes 9.1 since there was an error and I could not upgrade to 9.2 but it won't let me. I always get the following error:
    " Error writing to file: C:\Config.Msi\4df069.rbf. Verify that you have access to that directory. "
    I also cannot repair/reinstall iTunes. In fact I can no longer even open iTunes as it says it cannot find Apple Application Support (I deleted that when trying to uninstall iTunes).
    Can someone please help me? Thanks!
    Stephanie

    I cannot uninstall or install the latest version of iTunes, and I cannot activate itTunes via the desktop shortcut. When I try, it says that the application is only available for installed products
    with that one, let's try the following procedure.
    first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
    next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
    Description of the Windows Installer CleanUp Utility
    next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
    Removing iTunes and QuickTime for Windows
    now try another itunes install. does it go through properly this time?

  • Cannot uninstall Network Magic Pro Free Trial

    My free trial is over and I cannot uninstall Network Magic Pro.
    It is not in the list of the Add/Remove Programs.
    I'm running XP Pro.

    PSYCHSON wrote:
    My free trial is over and I cannot uninstall Network Magic Pro.
    It is not in the list of the Add/Remove Programs.
    I'm running XP Pro.
    Hi PSYCHSON,
    Rerun the Installation program for Network Magic. It should give you options for Repair or Remove.
    If it does not, then simply reinstall overtop the existing installation. Reboot and go back to Add or Remove Programs and remove it.
    thecreator - Running Network Magic version -5.5..9195.0-Pure0 on Windows XP Home Edition SP 3
    Running Network Magic version -5.5.9195.0-Pure0 on Wireless Computer with McAfee Personal Firewall Build 11.5.131 Wireless Computer has D-Link DWA-552 connecting to D-Link DIR-655 A3 Router.

  • Had a hard drive crash - iTunes folder is compromised.  I cannot uninstall what's left or update from 11.0.1.12 - message is it can't locate iTunes64.msi   HELP!!!

    Problem locating iTunes64.msi on Windows 7 64-bit machine.  Can anyone help me?????
    Last version worked fine until hard drive crashed.  Have tried a clean boot - nothing, same problem.  I've deleted temp files, nothing.  Saw another comment that Apple Support genius provided files needed for version they had problem with - once received, they coulld remove (uninstall) old version and update to current version.  I only wish it will be that easy. 

    There is no numerical error number, only a message which I'm including below.  The file iTunes64.msi is not on my computer - so I cannot uninstall the old version noted above - or update it.  There are 189 files left in the folder that appears in the Control Panel.  I cannot uninstall, change or repair it - nor can I remove the folder from the Control Panel.  I believe I've already deleted the folders shown in my program listing - which probably eliminated all my music.
    The hard drive crash has caused several programs to fail such as this, I'm just trying to get my laptop operational with the software or apps I had used previously.
    "The feature you are trying to use is on a network resource that is unavailable
    Click ok to try again, or enter an alternate path to a folder containing the installation package.
    c:\Users\PHayes10\AppData\Local\Apple\Apple Software Update\"
    Looks like I'm not the only one with the same problem.  One person indicated you folks helped him solve the same issue - I'm hoping you can assist me as well.

  • Extension Manager CS6 hangs on "Loading Extensions" and I cannot uninstall it.

    Hello,
    I've been having trouble with extension manager cs6 for about two days now, trying to apply patches to it to make it run more smoothly and stop hanging on "Loading Extensions". I have looked through these forums and they suggested that I remove all mxi files from a subfolder called "EM Store", but I cannot find a EM store under the proper location. I also cannot uninstall extension manager from my control panel, as it does not show up. I am just trying to get keyframe caddy for Adobe Flash, but I cannot get it without extension manager which is a giant pain. I've seen other people post both of their log files, but I think that just makes these forums impossible to find any real answers, as the majority of it is the log file. Please help asap, as I need this project that I am doing to be done fairly quickly.
    Short story:
    1. Manager hangs at "Loading Extensions"
    2. Tried patching with updates, did not work
    3. Tried finding the two subfolders, cannot find them at all in proper location
    4. Cannot uninstall it from control panel
    5. Need Help asap

    You should delete EM Store and Database, then try again, you can find these folders under following path:
    Current Machine's Extension Manager CS6 folder: C:\ProgramData\Adobe\Extension Manager CS6, under this path you should remove "EM Store", "Mxi Flag" and "Configuration" folder.
    Current user's Extension Manager CS6 folder:  C:\Users\<your_user_name>\AppData\Roaming\Adobe\Extension Manager CS6, under this path you should remove "EM Store", "Mxi Flag" and "Configuration" folder.
    For the 'AppData' is a hidden folder, you could follow this guider (http://www.bleepingcomputer.com/tutorials/show-hidden-files-in-windows-7/) to unhidden it

  • Running Firefox 4.0 on Windows 7 crashes when opening - no solutions to date work and I cannot uninstall it.

    I've tried going through all the solutions I can find including trying unlock my profile (parent.lock), or create a new profile (profile manager crashes too), opening it in safe mode (it won't - still crashes), running it as administrator (also crashes) and I cannot uninstall it (that crashes too). The Crash Reporter/Manager also crashes and locks up so I cannot submit this issue. I'm at a loss.

    Hit CTRL+SHIFT+ESC to bring up Windows Task Manager, go to the Processes tab and look for '''firefox.exe''' If you find it, right click it and choose Kill Process.
    What I suggest next is to perform a clean installation as follows:
    * Go to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0] and download a fresh installation file to the desktop. In this particular case, I'd recommend downloading the file with either IE8 or 9. Choose to save the file to your desktop when you see the prompt.
    * Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).
    * Then reboot and delete the folder called Mozilla Firefox at this location: C:\Program Files\Mozilla Firefox
    * Finally run the installation file you downloaded to the desktop earlier.
    Your bookmarks, customizations etc., will be retained in a separate folder and will become available again once the reinstallation completes.
    If you prefer to go back to the previous secure version which is 3.6.16, use this link instead: [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.16] Otherwise the procedure is the same.

  • Windows 7 crash after attempt to download Reader XI; cannot uninstall or reinstall Reader now

    Hi
    I am new on this forum.
    I attempted to download Reader XI but my laptop (Windows 7) crashed at next reboot (blue screen before logon). Got Windows working again but now cannot uninstall Reader ("path cannot be found"). Attempted to install Reader X again but system said it was already installed.
    Screen shots with error messages during uninstall attempt are below.
    Any suggestions please?

    Try this: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

  • Trying to uninstall or repair get an error message: The folder path 'My Music' contains an invalid character.

    Trying to uninstall or repair get an error message: The folder path 'My Music' contains an invalid character. How do I fix?

    Try the following user tip:
    "not a valid short file name" and "invalid character" install errors

  • I cannot uninstall itunes version 10.7.0.21 from my laptop use of that I also cannot install the new update.

    I cannot uninstall iTunes version 10.7.0.21 from my laptop (windows 7), therefore I cannot install the new iTunes version....!
    Every time I try to do it, a "message" from the windows installer pops up saying "The feature you are trying to use is on a network resource that is unavailable", I try to find the installation package "iTunes.msi" but I can never find it either...!
    The funny part is, I can still use this version, but I would like the have the update, which can make my computer much faster than now!
    Can someone help me out??

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • When I try to upload the lates version of iTunes, it tells me to enter an alternate path to a folder containing the installation package iTunes.msi. What does this mean as I can't seem to find any such folder and now I cannot uninstall Itunes either

    when I try to upload the latest version of iTunes, it tells me to enter an alternate path to a folder containing the installation package iTunes.msi. What does this mean as I can't seem to find any such folder and now I cannot uninstall Itunes either

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • Cannot uninstall older version of bonjour

    When installing itunes update 10.4 on my pc using windows xp. Error message cannot uninstall older version of bonjour. I cannot delete this file manually using add delete programme either. Any ideas?

    Akeenleyside,
    Are you removing your Apple software in an attempt to update to iTunes 10.5?  I ask this because I am getting the same message when trying to install iTunes 10.5.

  • How do i unistall quicktime if i keep getting the installer note of: the feature you are trying to use on a network resource that is unavailable. i cannot find Quick Time.msi file anywhere. so i cannot uninstall or re install quick time

    the feature you are trying to use on a network resource that is unavailable. i cannot find Quick Time.msi file anywhere. so i cannot uninstall or re install quick time
    any suggestions please??????

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing QuickTime again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • I cannot uninstall acrobat 9 pro from cs4

    I cannot uninstall acrobat 9 pro for cs4 how can i remove this to install acrobat x pro

    Savages4 please try running the Acrobat Cleaner tool located at http://labs.adobe.com/downloads/acrobatcleaner.html.  It should allow you to remove the previous installation.

Maybe you are looking for