Cannot Uninstall/Update AIR

I have a WINXP Home Edition SP3 PC on which Adobe AIR 1.5.2 is installed.
Any attempt to uninstall or update AIR results in the dialog:
Adobe AIR Setup
Adobe AIR
Sorry, an error has occurred.
An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.
Close
I am an administrator. 
I have turned off all AV and protection software.
I have run the AIR uninstall or update from Windows and from a command prompt.
How can I uninstall Abode AIR?
Thanks.

Re: the original first question about being unable to uninstall (I am also an administrator and it won't let me do it) and I get the message shown above
The only dfference is that I'm on a G5 Mac using 10.4.11
Can anyone tell me  how to uninstall Air from the Mac, even though I have adminstrator powers

Similar Messages

  • What Crap. And you cannot uninstall Adobe Air

    Adobe is really losing my vote on trying to do things it knows nothing about. This media player is one prime example.
    But you cannot uninstall Adobe Air as it is needed for Adobe Acrobat. Adobe is not tying things together using Adobe Air. So I guess Air has to stay.
    But Adobe Media Player. What a piece of sh*t. I have .flv files on my computer that i created and could not even clear the most recent files played. And if I threw that file away, the video stayed on the list with a purple triangle saying error. Yea, no sh*t Adobe, I threw it away so take it off the list or let me clear the recently played files.
    Adobe is just getting into bed with more companies and this is just another example of no user control and blatant commercialism on Adobe's part.
    Screw Adobe on this one. Not even an uninstaller and by the way, I am on the Mac. I just trashed the program and when I tried to trash Air, that is when it said Acrobat uses that.
    For shame Adobe. Think next time.

    Please try enabling installer logging to get a better idea of
    why the uninstall is failing. If you can post that log, I should be
    able to help further. See
    http://blogs.adobe.com/simplicity/2007/10/air_installer_logging.html
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    Oliver Goldman | Adobe AIR Engineering

  • Cannot uninstall Adobe Air & Adobe Media Player won't work...

    When I try to uninstall Adobe Air (version 1.0), I get an
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    Please try enabling installer logging to get a better idea of
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    Oliver Goldman | Adobe AIR Engineering

  • Cannot Uninstall Adobe Air - tried everything - Pandora not working.

    I cannot update AdobeAir and now pandora will not work. I have been trying to update for months.
    There is an unspecified error each time I try.
    So now I am trying to uninstall AIR, so I can attempt to reinstall.  I get the same error when I try to uninstall.
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    I am on my work maching - Windows XP Professional Version 2002 - SP3
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    Hi guys,
    Could you try uninstalling AIR using the Windows Installer Cleanup Utility?  Details on this app can be found on this post.  If that does not solve the problem, the next step would be to examine your AIR installer logs.  Here are the details for this procedure:
    1. Ensure that viewing hidden folders is enabled.  Instructions can be found on Microsoft's site:
    Windows 7, Vista, XP
    2. Navigate to the following folder (replace username with your login name):
    Windows 7:  C:\Users\username\AppData\Local\Adobe\AIR\logs
    Vista:  C:\Users\ username\AppData\Local\Adobe\AIR\logs
    XP:  C:\Documents and Settings\username\Local Settings\Application Data\Adobe\AIR\logs
    3. Please attach the install.log to your forum post or open the log file with Notepad or your favorite text editor and select all and copy/paste.
    4. In some situations the AIR installer will fail during the MSI portion of the install.  You can determine if this occurred by searching the Install.log text for "Error occurred during msi install operation".  If this text is found, please enable and locate the MSI log using this Microsoft document and include it, along with the AIR Install.log when reporting the install issue.
    How to enable Windows Installer logging
    Once MSI logging is enabled, please re-run the AIR Installer to generate the MSI Log.
    Thanks,
    Chris

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  • Cannot uninstall update kb: 3000850 please help?

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  • II recently changed my networks on my desktop. I cannot uninstall, update, or install.

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    june17grace wrote:
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    Try This...
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  • I am trying to remove Acro Pro 9, and install Acro Pro X. Cannot Uninstall Update 9.5.1--?

    I am trying to remove Acro Pro Nine from a machine, and to install Acro Pro X.
    I manually "deactivated" the Nine, as instructed.
    Now I go to Win XP "Add/Remove Programs" -- there is the Acro Pro, and there is a separate entry for Update 9.5.1.  Win XP says "This update cannot be removed."
    I would rather not crash this machine.  If I remove the core Acrobat 9 Pro, will "Adobe Acrobat 9.5.1 -CPSID_83708" be a problem? 
    Thanks!

    Hi Xenophon,
    You can remove the Acrobat 9 Pro from your machine and that will itself take care of the entry named "Adobe Acrobat 9.5.1 -CPSID_83708".
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    You don't specifically need to worry about this.

  • How do I uninstall Adobe AIR in Vista?

    I cannot uninstall Adobe AIR for the life of me.  Please help. I have Windows Vista. The program was first installed with the Market Samurai Program and then Samurai came out with an update and I have been unable to install the updated version.  They told me to uninstall AIR and then reinstall from their link, but I cannot uninstall AIR.  I have tried everything and nothing works.  Has anyone else had this problem and how did you resolve it?

    Try downloading the latest AIR Runtime Installer:
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  • Problem with installing/uninstalling Adobe AIR on Windows 7 x64

    I encounter problem while trying to do anything with AIR. I cannot uninstall Adobe AIR using default uninstaller or install any AIR software because the message "This application requires a version of Adobe AIR which cannot be found" is popping up.
    I tried to remove Adobe AIR with Revo Uninstaller and installing the AIR again but it didn't help. Revo Uninstaller removes all files and registry entries successfuly. After such reinstalation of Adobe AIR all the files in c:\Program Files (x86)\Common Files\Adobe AIR seems healthy and registry entries are added as well.
    I tried Microsoft Install and Uninstall Fix It tool, Windows Install Clean Up - didn't work.
    My whole log is below, I did a couple of trial today (2013-02-08).
    My AIR log (Install.log file):
    [2012-10-02:16:43:57] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-10-02:16:43:57] Commandline is: -silent
    [2012-10-02:16:43:57] No installed runtime detected
    [2012-10-02:16:43:57] Starting silent runtime install. Installing runtime version 3.2.0.2070
    [2012-10-02:16:43:57] Installing msi at c:\users\rafal\appdata\local\temp\airb76c.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
    [2012-10-02:16:43:58] Runtime Installer end with exit code 0
    [2012-10-03:09:30:21] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86
    [2012-10-03:09:30:21] Commandline is:
    [2012-10-03:09:30:21] No installed runtime detected
    [2012-10-03:09:30:37] Relaunching with elevation
    [2012-10-03:09:30:37] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air6384.tmp\adobe air installer.exe -ei
    [2012-10-03:09:30:37] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86
    [2012-10-03:09:30:37] Commandline is: -stdio \\.\pipe\AIR_8416_0 -ei
    [2012-10-03:09:30:37] No installed runtime detected
    [2012-10-03:09:30:37] Starting silent runtime install. Installing runtime version 3.4.0.2540
    [2012-10-03:09:30:37] Installing msi at c:\users\rafal\appdata\local\temp\air6384.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
    [2012-10-03:09:30:40] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
    [2012-10-03:09:30:40] Rolling back install of c:\users\rafal\appdata\local\temp\air6384.tmp\setup.msi
    [2012-10-03:09:30:40] Rollback complete
    [2012-10-03:09:30:40] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
    [2012-10-03:09:30:40] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
    [2012-10-03:09:30:40] Runtime Installer end with exit code 7
    [2012-10-03:09:30:50] Runtime Installer end with exit code 7
    [2012-10-05:12:40:20] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-10-05:12:40:20] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
    [2012-10-05:12:40:20] No installed runtime detected
    [2012-10-05:12:40:21] Invoking Application Installer for combined install
    [2012-10-05:12:40:21] Launching subprocess with commandline C:\Users\Rafal\AppData\Local\Temp\AIRF2C.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Rafal\AppData\Local\Temp\AIRF2C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Rafal/Desktop/Adobe%20Flash%20Builder%204.6%20Installer/Adobe%20Flash%20 Builder%204.6/payloads/AdobeHelp/AdobeHelp.air
    [2012-10-05:12:40:22] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-10-05:12:40:22] Commandline is: -runtime C:\Users\Rafal\AppData\Local\Temp\AIRF2C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Rafal/Desktop/Adobe%20Flash%20Builder%204.6%20Installer/Adobe%20Flash%20 Builder%204.6/payloads/AdobeHelp/AdobeHelp.air
    [2012-10-05:12:40:22] No installed runtime detected
    [2012-10-05:12:40:22] Unpackaging file:///C:/Users/Rafal/Desktop/Adobe%20Flash%20Builder%204.6%20Installer/Adobe%20Flash%20 Builder%204.6/payloads/AdobeHelp/AdobeHelp.air to C:\Users\Rafal\AppData\Local\Temp\fla2386.tmp
    [2012-10-05:12:40:26] Application signature verified
    [2012-10-05:12:40:26] Unpackaging/validation complete
    [2012-10-05:12:40:26] Converting unpackaged application to a native installation package in C:\Users\Rafal\AppData\Local\Temp\fla2FC7.tmp
    [2012-10-05:12:40:26] Native installation package creation succeeded
    [2012-10-05:12:40:26] Starting silent combined runtime and app install.
    Installing runtime version 2.5.1.17730.
    Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 to C:\Program Files (x86)\Adobe using the source file at file:///C:/Users/Rafal/Desktop/Adobe%20Flash%20Builder%204.6%20Installer/Adobe%20Flash%20 Builder%204.6/payloads/AdobeHelp/AdobeHelp.air
    [2012-10-05:12:40:26] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: App already exists" errorID=5007]
    [2012-10-05:12:40:26] Application Installer end with exit code 7
    [2012-10-05:12:40:27] Subprocess app installer failed (7)
    [2012-10-05:12:40:27] Runtime Installer end with exit code 7
    [2012-10-25:12:14:44] Runtime Installer begin with version 3.4.0.2710 on Windows 7 x86
    [2012-10-25:12:14:44] Commandline is:
    [2012-10-25:12:14:44] No installed runtime detected
    [2012-10-25:12:14:54] Relaunching with elevation
    [2012-10-25:12:14:54] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air6480.tmp\adobe air installer.exe -ei
    [2012-10-25:12:14:54] Runtime Installer begin with version 3.4.0.2710 on Windows 7 x86
    [2012-10-25:12:14:54] Commandline is: -stdio \\.\pipe\AIR_2996_0 -ei
    [2012-10-25:12:14:54] No installed runtime detected
    [2012-10-25:12:14:58] Starting silent runtime install. Installing runtime version 3.4.0.2710
    [2012-10-25:12:14:58] Installing msi at c:\users\rafal\appdata\local\temp\air6480.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}
    [2012-10-25:12:15:00] Runtime Installer end with exit code 0
    [2012-10-25:12:15:00] Elevated install completed
    [2012-10-25:12:15:03] Runtime Installer end with exit code 0
    [2012-10-25:12:18:07] Runtime Installer begin with version 3.4.0.2710 on Windows 7 x86
    [2012-10-25:12:18:07] Commandline is:
    [2012-10-25:12:18:07] No installed runtime detected
    [2012-10-25:12:19:31] Runtime Installer end with exit code 6
    [2012-11-16:14:10:15] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
    [2012-11-16:14:10:15] Commandline is:
    [2012-11-16:14:10:15] No installed runtime detected
    [2012-11-16:14:10:30] Relaunching with elevation
    [2012-11-16:14:10:30] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air32a9.tmp\adobe air installer.exe -ei
    [2012-11-16:14:10:30] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
    [2012-11-16:14:10:30] Commandline is: -stdio \\.\pipe\AIR_7936_0 -ei
    [2012-11-16:14:10:30] No installed runtime detected
    [2012-11-16:14:10:30] Starting silent runtime install. Installing runtime version 3.5.0.600
    [2012-11-16:14:10:30] Reinstalling c:\users\rafal\appdata\local\temp\air32a9.tmp\setup.msi
    [2012-11-16:14:10:30] Runtime Installer end with exit code 0
    [2012-11-16:14:10:30] Elevated install completed
    [2012-11-16:14:10:44] Runtime Installer end with exit code 0
    [2012-11-17:12:59:00] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
    [2012-11-17:12:59:00] Commandline is:
    [2012-11-17:12:59:00] No installed runtime detected
    [2012-11-17:12:59:02] Relaunching with elevation
    [2012-11-17:12:59:02] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air1e3d.tmp\adobe air installer.exe -ei
    [2012-11-17:12:59:03] Runtime Installer begin with version 3.5.0.600 on Windows 7 x86
    [2012-11-17:12:59:03] Commandline is: -stdio \\.\pipe\AIR_6276_0 -ei
    [2012-11-17:12:59:03] No installed runtime detected
    [2012-11-17:12:59:03] Starting silent runtime install. Installing runtime version 3.5.0.600
    [2012-11-17:12:59:03] Reinstalling c:\users\rafal\appdata\local\temp\air1e3d.tmp\setup.msi
    [2012-11-17:12:59:03] Runtime Installer end with exit code 0
    [2012-11-17:12:59:03] Elevated install completed
    [2012-11-17:12:59:05] Runtime Installer end with exit code 0
    [2013-02-08:17:00:08] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
    [2013-02-08:17:00:08] Commandline is:
    [2013-02-08:17:00:08] No installed runtime detected
    [2013-02-08:17:00:23] Relaunching with elevation
    [2013-02-08:17:00:23] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\airc5a7.tmp\adobe air installer.exe -ei
    [2013-02-08:17:00:24] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
    [2013-02-08:17:00:24] Commandline is: -stdio \\.\pipe\AIR_4732_0 -ei
    [2013-02-08:17:00:24] No installed runtime detected
    [2013-02-08:17:00:24] Starting silent runtime install. Installing runtime version 3.5.0.1060
    [2013-02-08:17:00:24] Installing msi at c:\users\rafal\appdata\local\temp\airc5a7.tmp\setup.msi with guid {1798D459-6B8B-474B-868D-1229EADA3B95}
    [2013-02-08:17:00:28] Runtime Installer end with exit code 0
    [2013-02-08:17:00:28] Elevated install completed
    [2013-02-08:17:00:30] Runtime Installer end with exit code 0
    [2013-02-08:17:38:43] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
    [2013-02-08:17:38:43] Commandline is:
    [2013-02-08:17:38:43] No installed runtime detected
    [2013-02-08:17:39:09] Relaunching with elevation
    [2013-02-08:17:39:09] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air1425.tmp\adobe air installer.exe -ei
    [2013-02-08:17:39:09] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
    [2013-02-08:17:39:09] Commandline is: -stdio \\.\pipe\AIR_7416_0 -ei
    [2013-02-08:17:39:09] No installed runtime detected
    [2013-02-08:17:39:09] Starting silent runtime install. Installing runtime version 3.5.0.1060
    [2013-02-08:17:39:09] Installing msi at c:\users\rafal\appdata\local\temp\air1425.tmp\setup.msi with guid {1798D459-6B8B-474B-868D-1229EADA3B95}
    [2013-02-08:17:39:11] Runtime Installer end with exit code 0
    [2013-02-08:17:39:11] Elevated install completed
    [2013-02-08:17:39:13] Runtime Installer end with exit code 0
    [2013-02-08:17:48:46] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
    [2013-02-08:17:48:46] Commandline is:
    [2013-02-08:17:48:46] No installed runtime detected
    [2013-02-08:17:48:49] Runtime Installer end with exit code 6
    [2013-02-08:17:49:38] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
    [2013-02-08:17:49:38] Commandline is:
    [2013-02-08:17:49:38] No installed runtime detected
    [2013-02-08:17:49:48] Relaunching with elevation
    [2013-02-08:17:49:48] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air16d3.tmp\adobe air installer.exe -ei
    [2013-02-08:17:49:48] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
    [2013-02-08:17:49:48] Commandline is: -stdio \\.\pipe\AIR_11804_0 -ei
    [2013-02-08:17:49:48] No installed runtime detected
    [2013-02-08:17:49:48] Starting silent runtime install. Installing runtime version 3.5.0.1060
    [2013-02-08:17:49:48] Installing msi at c:\users\rafal\appdata\local\temp\air16d3.tmp\setup.msi with guid {1798D459-6B8B-474B-868D-1229EADA3B95}
    [2013-02-08:17:49:49] Runtime Installer end with exit code 0
    [2013-02-08:17:49:49] Elevated install completed
    [2013-02-08:17:49:51] Runtime Installer end with exit code 0
    [2013-02-08:17:59:04] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
    [2013-02-08:17:59:04] Commandline is:
    [2013-02-08:17:59:04] No installed runtime detected
    [2013-02-08:17:59:06] Relaunching with elevation
    [2013-02-08:17:59:06] Launching subprocess with commandline c:\users\rafal\appdata\local\temp\air9d57.tmp\adobe air installer.exe -ei
    [2013-02-08:17:59:07] Runtime Installer begin with version 3.5.0.1060 on Windows 7 x86
    [2013-02-08:17:59:07] Commandline is: -stdio \\.\pipe\AIR_2348_0 -ei
    [2013-02-08:17:59:07] No installed runtime detected
    [2013-02-08:17:59:07] Starting silent runtime install. Installing runtime version 3.5.0.1060
    [2013-02-08:17:59:07] Installing msi at c:\users\rafal\appdata\local\temp\air9d57.tmp\setup.msi with guid {1798D459-6B8B-474B-868D-1229EADA3B95}
    [2013-02-08:17:59:08] Runtime Installer end with exit code 0
    [2013-02-08:17:59:08] Elevated install completed
    [2013-02-08:17:59:17] Runtime Installer end with exit code 0

    Help please?

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    I tried using Adobe Cleaner Tool to remove all the components of Creative Cloud and it returned errors...
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    [Mon Aug 12 09:32:30 2013] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
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    [Mon Aug 12 09:32:30 2013] Win OS Version: 6.1
    [Mon Aug 12 09:32:30 2013] Cleaner Tool version        : 2.0.0.0
    [Mon Aug 12 09:32:30 2013] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
    [Mon Aug 12 09:32:30 2013] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
    [Mon Aug 12 09:32:30 2013] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
    [Mon Aug 12 09:32:30 2013] [AdobeCommon]            : C:\Program Files (x86)\Common Files\Adobe
    [Mon Aug 12 09:32:30 2013] [AdobeCommon_x64]        : C:\Program Files\Common Files\Adobe
    [Mon Aug 12 09:32:30 2013] [UserRoamingAppData]        : C:\Users\marer13\AppData\Roaming
    [Mon Aug 12 09:32:30 2013] [UserLocalAppData]        : C:\Users\marer13\AppData\Local
    [Mon Aug 12 09:32:30 2013] [StartMenu]                : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    [Mon Aug 12 09:32:30 2013] [System32Folder]            : C:\Windows\system32
    [Mon Aug 12 09:32:30 2013] [SharedApplicationData]    : C:\ProgramData
    [Mon Aug 12 09:32:35 2013] Language selected: English
    [Mon Aug 12 09:32:35 2013] Displaying the Adobe End User License Agreement
    ADOBE
    Software License Agreement
    PLEASE READ THIS AGREEMENT CAREFULLY. BY COPYING, INSTALLING, OR USING ALL OR ANY PORTION OF THIS SOFTWARE, YOU (HEREINAFTER “CUSTOMER”) ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, THE PROVISIONS ON LICENSE RESTRICTIONS IN SECTION 4, LIMITED WARRANTY IN SECTIONS 6 AND 7, LIMITATION OF LIABILITY IN SECTION 8, AND SPECIFIC PROVISIONS AND EXCEPTIONS IN SECTION 16. CUSTOMER AGREES THAT THIS AGREEMENT IS LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY CUSTOMER. THIS AGREEMENT IS ENFORCEABLE AGAINST CUSTOMER. IF CUSTOMER DOES NOT AGREE TO THE TERMS OF THIS AGREEMENT, CUSTOMER MAY NOT USE THE SOFTWARE. This agreement may govern Customer’s use of additional Software subsequent to the effective date of this agreement. Such additional Software shall reference the terms of this agreement. This agreement may also incorporate by reference any end user license agreement governing a prior version of the Software.
    Customer may have another written agreement directly with Adobe (e.g., a volume license agreement) that supplements or supersedes all or portions of this agreement. The Software is LICENSED, NOT SOLD, only in accordance with the terms of this agreement. Use of some Adobe and some non-Adobe materials and services included in or accessed through the Software may be subject to additional terms and conditions. Notices about non-Adobe materials are available at http://www.adobe.com/go/thirdparty.
    The Software may cause Customer’s Computer to AUTOMATICALLY CONNECT TO THE INTERNET. The Software may also require activation or registration. Additional information on activation, Internet connectivity, and privacy is available in Sections 14 and 16.
    1. Definitions.
    1.1 “Adobe” means Adobe Systems Incorporated, a Delaware corporation, 345 Park Avenue, San Jose, California 95110, if this agreement is entered into while Customer is in the United States, Canada, or Mexico; otherwise, it means Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Ireland.
    1.2 “Adobe Runtime(s)” means Adobe AIR, Adobe Flash Player, Shockwave Player, or Authorware Player.
    1.3 “Compatible Computer” means a Computer with the recommended operating system and hardware configuration as stated in the Documentation.
    1.4 “Computer” means a virtual or physical device that accepts information in digital or similar form and manipulates it for a specific result based on a sequence of instructions, including without limitation desktop computers, laptops, tablets, mobile devices, telecommunication devices, Internet-connected devices, and hardware products capable of operating a wide variety of productivity, entertainment, or other software applications.
    1.5 “Customer” means you and any legal entity that obtained the Software and on whose behalf it is used; for example, and as applicable, your employer.
    1.6 “Internal Network” means a private, proprietary network resource accessible only by employees and individual contractors (i.e., temporary employees) of a specific corporation or similar business entity. Internal Network does not include portions of the Internet or any other network community open to the public, such as membership or subscription driven groups, associations, and similar organizations.
    1.7 “Output File” means an output file Customer creates with the Software.
    1.8 “Permitted Number” means one (1) unless otherwise indicated under a valid license (e.g., volume license) granted by Adobe.
    1.9 “Software” means (a) all of the information with which this agreement is provided, including but not limited to: all software files and other computer information; (ii) any proprietary scripting logic embedded within exported file formats or used in an Adobe Online Service; (iii) sample and stock photographs, images, sounds, clip art and other artistic works bundled with Adobe software or made available by Adobe on Adobe’s website for use with the Adobe software and not obtained from Adobe through a separate service (unless otherwise noted within that service) or from another party (“Content Files”); (iv) related explanatory written materials and files (“Documentation”); and (v) fonts; and (b) any modified versions and copies of, and upgrades, updates, and additions to, such information, provided to Customer by Adobe at any time, to the extent not provided under separate terms (collectively, “Updates”).
    1.10 “Territory” means the region where Customer is permitted to install and use the Software. For consumer Customers, Territory shall mean worldwide. Territory expressly excludes any U.S. embargoed countries and countries where Customer is prohibited from using the Software or related Services. For resellers, Territory shall be as defined in the reseller agreement or partner connection agreement between such resellers and Adobe. For customers enrolled in a volume licensing program, Territory shall be as defined in the applicable program terms (such as the Volume Incentive Plan Terms and Conditions). Any territory definition in such reseller agreement or program terms shall supersede the definition stated in this agreement.
    2. Software License; Membership.
    2.1 Software License. This Section 2.1 applies to Customers who have purchased a license to the Software but have not purchased a membership-based license or service such as the Creative Cloud membership (as described in Section 2.2).
    2.1.1 License Grant. Subject to Customer’s continuous compliance with this agreement and payment of the applicable license fees, Adobe grants Customer a non-exclusive and limited license to install and use the Software: (a) in the Territory, (b) during the term of such license (“License Term”), (c) within the scope of the License Type and on the Permitted Number of Customer’s Compatible Computers as specified in the Documentation, and (d) in a manner consistent with the terms of this agreement and applicable Documentation. Unless otherwise defined in this agreement, in the applicable Documentation, or at the time of purchase, License Term shall be perpetual. Upon the expiration or termination of the License Term, some or all of the Software may cease to operate without prior notice. Upon expiration or termination of the License Term, Customer may not use the Software unless Customer has renewed the license. The license granted herein is supplemented by specific provisions in Section 16 as related to the use of certain applicable products and components that may be included in the Software such as font software, Acrobat, After Effects, Adobe Presenter, Contribute, Flash Player, Flash Builder, Digital Publishing Suite, and Adobe Runtimes.
    2.1.2 License Types.
    2.1.2.1 Non-Serialized Software. The Software, or portions of the Software, that are provided without a serial number during the License Term may only be installed and used on any number of Compatible Computers as part of an organizational deployment plan during the License Term for demonstration, evaluation, and training purposes only, and only if any Output Files or other materials produced through such use are used only for internal, non-commercial, and non-production purposes. THE NON-SERIALIZED SOFTWARE IS PROVIDED “AS-IS”. ACCESS TO AND USE OF ANY OUTPUT FILES CREATED WITH SUCH NON-SERIALIZED SOFTWARE IS ENTIRELY AT CUSTOMER’S OWN RISK.
    2.1.2.2 Evaluation Software. The Software, or portions of the Software, that are provided with a serial number designated for “evaluation purposes” or other similar designation (such as Software or a serial number supplied as “EVAL” under a separate agreement) (“Evaluation Software”) may only be installed and used on Permitted Number of Compatible Computers during the License Term for demonstration, evaluation, and training purposes only, and only if any Output Files or other materials produced through such use are used only for internal, non-commercial, and non-production purposes. THE EVALUATION SOFTWARE IS PROVIDED “AS IS”. ACCESS TO AND USE OF ANY OUTPUT FILES CREATED WITH SUCH EVALUATION SOFTWARE IS ENTIRELY AT CUSTOMER’S OWN RISK.
    2.1.2.3 Subscription Edition. For the Software available on a subscription-basis (“Subscription Edition”), Customer may install and use the Subscription Edition only on the Permitted Number of Compatible Computer during the License Term. Subject to the Permitted Number of Computers for the Subscription Edition, Adobe may allow Customer to install and use the most recent prior version of the Subscription Edition and the current version of the Subscription Edition on the same Computer during the License Term. Customer agrees that Adobe may change the type of Software (such as specific components, versions, platforms, languages, etc.) included in the Subscription Edition at any time and shall not be liable to Customer whatsoever for such change. Ongoing access to a Subscription Edition requires: (a) a recurring Internet connection to activate, renew, and validate the license, (b) Adobe or its authorized reseller’s receipt of recurring subscription payments, and (c) Customer’s agreement to subscription terms and other additional terms and conditions that are available at http://www.adobe.com/go/paymentterms or at the time of purchase. If Adobe does not receive the recurring subscription payment or cannot validate the license periodically, then the Software may become inactive without additional notice until Adobe receives the payment or validates the license.
    2.1.3 Portable or Home Computer Use. Subject to the restrictions set forth in Section 2.1.4, the primary user of the Computer on which the Software is installed under Section 2.1 (“Primary User”) may install a second copy of the Software for his or her exclusive use on either a portable Computer or a Computer located at his or her home, provided that the Software on the portable or home Computer is not used at the same time as the Software on the primary Computer.
    2.1.4 Restrictions on Secondary Use by Volume Licensees. If the Software was obtained under an Adobe volume license program or agreement (such as Adobe Volume Licensing) by any licensee other than an educational volume licensee, then the second copy of the Software made under Section 2.1.3 must be used solely for the benefit and business of that volume licensee.
    2.1.5 Dual Boot Platform. The Software is licensed for use on a specific operating system platform. Customer must purchase a separate license for use of the Software on each operating system platform. By way of example, if Customer desires to install the Software on both the Mac OS and Windows operating system platforms on a device that runs both of those platforms (i.e., a dual boot machine), then Customer must first obtain two separate licenses for the Software. This is true even if two versions of the Software, each designed for a different operating system platform, are delivered to Customer on the same media.
    2.1.6 Distribution from a Server. As permitted by the Documentation, Customer may copy an image of the Software onto a Computer file server within Customer’s Internal Network (“Server”) for the purpose of downloading and installing the Software onto Computers within the same Internal Network for use only as permitted by this Section 2.
    2.1.7 Server Use.
    2.1.7.1 Except as otherwise permitted in the Documentation and subject to license restrictions stated in this agreement, Customer shall not install the Software on a Server. If permitted in such Documentation, then Customer may install the Software on a Server for the purpose of allowing an individual from a Computer within the same Internal Network (“Network User”) to access and use the Software. If expressly permitted by Adobe, “Internal Network” may include web hosting services with dedicated physical server space and restricted access to only Customer. The Network User who has access to or may use such Software on the Server is referred to as “Server Software User”. Neither the total number of Server Software Users (not the concurrent number of users) nor the total number of Computers capable of accessing the Software installed on the Server may exceed the Permitted Number. By way of example, if Customer has purchased 10 Software licenses (Permitted Number is 10) and Customer elects to install the Software on a Server, then Customer can only allow up to 10 Server Software Users access to the Software (even though Customer may have more than 10 Network Users or fewer than 10 concurrent users of the Software).
    2.1.7.2 For clarification and without limitation, the foregoing does not permit Customer to install or access (either directly or through commands, data, or instructions) the Software: (a) from or to a Computer not part of Customer’s Internal Network; (b) for enabling web hosted workgroups or web hosted services available to the public; (c) by any individual or entity to use, download, copy, or otherwise benefit from the functionality of the Software unless licensed to do so by Adobe; (d) as a component of a system, workflow or service accessible by more than the Permitted Number of users; or (e) for operations not initiated by an individual user (e.g., automated server processing).
    2.2 Membership. This Section 2.2 applies to Customers who have purchased a membership-based license or service such as the Creative Cloud membership (collectively, “Membership”).
    2.2.1 Adobe Online Services Related to the Membership. Subject to Customer’s continuous compliance with this agreement and payment of the applicable membership fees, if any, Adobe grants Customer a non-exclusive, Territory-wide, and limited right to access and use the Software and related Adobe Online Service (as further described in Section 16.4.1) as part of the Membership, subject to the terms stated in this agreement and the Additional Terms of Use (as the term is defined in Section 14.1.3 below).
    2.2.2 Software License Related to the Membership. Subject to Customer’s continuous compliance with this agreement and payment of the applicable membership fees, if any, Adobe grants Customer a non-exclusive and limited license to install and use the Software: (a) in the Territory, (b) during the period that the Membership is current and active (“Membership Term”), and (c) in a manner consistent with the terms of this agreement and applicable Documentation. Upon the expiration or termination of the Membership Term, (x) some or all of the Software may cease to operate without prior notice and (y) Customer may not use the Software unless Customer has renewed the membership. All terms related to the specific Software as stated in this agreement shall remain effective and continue to apply to Customer and its use of such Software.
    2.2.3 Restrictions. Customer agrees to the following additional terms and restrictions related to the Membership: (a) Adobe may change the type of Software (such as specific products, components, versions, platforms, languages, etc.) included in the Membership at any time and shall not be liable to Customer whatsoever for such change; (b) Customer may be required to connect to the Internet and log in at any time during the Membership Term; (c) Software may automatically connect to the Internet to verify Customer’s Membership without notice at any time; and (d) Customer may not enable or allow others to use the Software as Customer.
    2.3 Content Files. Unless stated otherwise in the “Read-Me” files, Documentation, or other license(s) associated with the Content Files, Customer may use, display, modify, reproduce, and distribute any of the Content Files. However, Customer may not distribute the Content Files on a stand-alone basis (i.e., in circumstances in which the Content Files constitute the primary value of the product being distributed), and Customer may not claim any trademark rights in the Content Files or derivative works thereof. Nothing stated herein shall affect the ownership of the Software as stated in Section 3.
    2.4 Sample Application Code. Customer may modify the source code form of those portions of the Software programs that are expressly identified as sample code, sample application code, code snippets, ActionScript class files, or sample components (each, “Sample Application Code”) in the accompanying Documentation solely for the purposes of designing, developing, and testing websites and applications developed using Adobe software programs; provided, however, Customer is permitted to copy and distribute the Sample Application Code (modified or unmodified) only if all of the following conditions are met: (a) Customer distributes only the compiled object code versions of the Sample Application Code with its application; (b) Customer does not include the Sample Application Code in any product or application designed for website development; and (c) Customer does not use the Adobe name, logos, icons, or other Adobe trademarks to market its application. Customer agrees to indemnify, hold harmless, and defend Adobe from and against any loss, damage, claims, or lawsuits, including attorney’s fees, that arise or result from the use or distribution of its application.
    2.5 Programming Languages. The Software may include portions of the ExtendScript SDK and Pixel Bender SDK. Subject to the restrictions contained in this Section 2, Adobe grants to Customer a nonexclusive, nontransferable, royalty-free license to use the items in the ExtendScript SDK and Pixel Bender SDK only for the purpose of internal development of application programs designed to function with Adobe products. Except as expressly provided in this Section 2.5, no portions of the ExtendScript SDK or the Pixel Bender SDK may be modified or distributed. Customer agrees to indemnify, hold harmless, and defend Adobe from and against any loss, damage, claims, or lawsuits, including attorney’s fees, that arise or result from such distribution.
    2.6 Documentation Copies. Customer may make no more than a reasonable number of copies of the Documentation for Customer’s own internal use in connection with use of the Software.
    3. Intellectual Property Ownership.
    The Software and any authorized copies that Customer makes are the intellectual property of and are owned by Adobe Systems Incorporated and its suppliers. The structure, organization, and source code of the Software are the valuable trade secrets and confidential information of Adobe Systems Incorporated and its suppliers. The Software is protected by law, including but not limited to the copyright laws of the United States and other countries, and by international treaty provisions. Except as expressly stated herein, this agreement does not grant Customer any intellectual property rights in the Software. All rights not expressly granted are reserved by Adobe and its suppliers.
    4. Restrictions and Requirements.
    4.1 Proprietary Notices. Any permitted copy of the Software (including without limitation Documentation) that Customer makes must contain the same copyright and other proprietary notices that appear on or in the Software.
    4.2 Use Obligations. Customer agrees that it will not use the Software other than as permitted by this agreement and that it will not use the Software in a manner inconsistent with its design or Documentation.
    4.3 No Modifications. Except as expressly permitted in Sections 2 or 16, Customer may not modify, port, adapt, or translate the Software.
    4.4 No Reverse Engineering. Except as otherwise expressly permitted in Section 16.1, Customer will not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Software.
    4.5 No Unbundling. The Software may include various applications and components, may allow access to different Adobe Online Services, may support multiple platforms and languages, and may be provided to Customer on multiple media or in multiple copies. Nonetheless, the Software is designed and provided to Customer as a single product to be used as a single product on Computers as permitted herein. Customer is not required to install all component parts of the Software, but Customer may not unbundle the component parts of the Software for use on different Computers.
    4.6 No Transfer.
    4.6.1 CUSTOMER WILL NOT RENT, LEASE, SELL, SUBLICENSE, ASSIGN, OR TRANSFER ITS RIGHTS IN THE SOFTWARE (INCLUDING, WITHOUT LIMITATION, SOFTWARE OBTAINED THROUGH A WEB DOWNLOAD), OR AUTHORIZE ANY PORTION OF THE SOFTWARE TO BE COPIED ONTO ANOTHER INDIVIDUAL OR LEGAL ENTITY’S COMPUTER EXCEPT AS MAY BE EXPRESSLY PERMITTED HEREIN.
    4.6.2 Except with regard to Educational Software Products (as defined in Section 16.3), Pre-release Software (as defined in Section 16.2), Evaluation Software, not-for-resale copies of the Software, or Software obtained through an Adobe volume license program and further subject to Section 4.6.3, Customer may permanently transfer all its rights to use the Software to another individual or legal entity, provided that: (a) Customer also transfers this agreement, (ii) the serial number(s), the Software and all other software or hardware bundled, packaged, or pre-installed with the Software, including all copies, Updates, and Prior Versions (as defined in Section 5, below), and (iii) all copies of font software to such individual or entity; (b) Customer retains no Updates, Prior Versions, or copies, including backups and copies stored on a Computer; and (c) the receiving party accepts the terms and conditions of this agreement and any other terms and conditions under which Customer purchased a valid license to the Software. Additional information on transferring volume licensed software is available at http://www.adobe.com/go/volumepolicies.
    4.6.3 If the Software requires recurring activation or registration and Adobe grants Customer’s request to be exempted from the requirement of such recurring activation or registration, then in addition to the restrictions set forth in the Activation Terms (as defined in Section 14.3), then the right to permanently transfer as stated in Section 4.6.2 shall terminate immediately upon the grant of such request.
    4.6.4 Notwithstanding Section 4.6.2 above, Customer may only transfer all its rights to use the Software to another individual or legal entity residing within the same country as Customer, unless otherwise permitted by applicable laws.
    4.7 No Service Bureau. Customer will not use or offer the Software on a service bureau basis. Section 16.6.3 provides a limited exception for font software only.
    4.8 Adobe Runtime Restrictions. Except as expressly granted in Section 16.9, Customer will not use Adobe Runtimes on any non-PC device or with any embedded or device version of any operating system. For the avoidance of doubt, and by example only, Customer may not use Adobe Runtimes on any (a) mobile device, set top box, handheld, phone, game console, TV, DVD player, media center (other than with Windows XP Media Center Edition and its successors), electronic billboard or other digital signage, Internet appliance or other Internet-connected device, PDA, medical device, ATM, telematic device, gaming machine, home automation system, kiosk, remote control device, or any other consumer electronics device; (b) operator-based mobile, cable, satellite, or television system; or (c) other closed system device. Additional information on licensing Adobe Runtimes is available at http://www.adobe.com/go/licensing.
    4.9 Territory. Customer shall only use the Software and access the Adobe Online Services in the Territory and in a manner consistent with the activation policy described at http://www.adobe.com/go/activation. Notwithstanding anything stated to the contrary, for Customer who purchases a license with Permitted Number greater than 1 (or more than 1 copy of the Software), Customer must install or deploy the Software in the country where Customer purchases the license unless otherwise permitted in an Adobe volume licensing program. For Customer residing in the European Economic Area, “country” shall mean the European Economic Area. Adobe may terminate the license granted herein or suspend the Membership or access to the Adobe Online Services if Adobe determines that Customer is using the Software or Adobe Online Services in violation of this Section.
    4.10 No Circumvention. Customer may not (a) use any element of the Software to circumvent technological measures intended to control access to the Software or (b) develop or distribute products that are designed to circumvent such technological measures.
    5. Updates.
    If the Software is an Update to a prior version of Adobe software (the “Prior Version”), then Customer’s use of this Update is conditional upon its retention of the Prior Version. Therefore, if Customer validly transfers this Update pursuant to Section 4.6, the Customer must transfer the Prior Version along with it. If Customer wishes to use this Update in addition to the Prior Version, then Customer may only do so on the same Computer on which it has installed and is using the Prior Version. Any obligations that Adobe may have to support Prior Versions during the License Term may end upon the availability of this Update. No other use of the Update is permitted. Additional Updates may be licensed to Customer by Adobe with additional or different terms.
    6. Limited Warranty.
    Except as otherwise stated in a separate agreement between Adobe and a Software licensee, Adobe warrants to the individual or entity who first purchases a license for the Software that the Software will perform substantially in accordance with the corresponding user manual for the Software for the shorter period of (a) the ninety (90) day period or (b) License Term following delivery of the Software (“Warranty Period”) when used on the Compatible Computer. Non-substantial variation of performance from the user manual does not establish a warranty right. This limited warranty does not apply to the following, which are made available AS-IS and without warranty from Adobe: patches; (ii) font software; (iii) Pre-release Software, trial, starter, evaluation, product sampler, Evaluation Software, and not-for-resale copies of the Software; (iv) websites, Adobe Online Services; and Third Party Online Services; (v) Certified Document Services (see Section 16); and (vi) any software made available by Adobe for free via web download from an Adobe website. All warranty claims must be made, along with proof of purchase, to the Adobe Customer Support Department within such Warranty Period. Additional information on warranty claims is available at http://www.adobe.com/go/support. The entire liability of Adobe and its affiliates related to such warranty claim and Customer’s sole and exclusive remedy under any warranty will be limited to either, at Adobe’s option, support of the Software based on the warranty claim, replacement of the Software, or, if support or replacement is not practicable at Adobe’s determination, refund of the license fee Adobe received for the Software (if any). Customer shall only request refunds from the vendor who sold Customer the Software. THE LIMITED WARRANTY SET FORTH IN THIS SECTION GIVES CUSTOMER SPECIFIC LEGAL RIGHTS. CUSTOMER MAY HAVE ADDITIONAL RIGHTS UNDER LAW WHICH MAY VARY FROM JURISDICTION TO JURISDICTION. ADOBE DOES NOT SEEK TO LIMIT CUSTOMER’S WARRANTY RIGHTS TO ANY EXTENT NOT PERMITTED BY LAW. Please see Section 16 for jurisdiction-specific provisions or contact the Adobe Customer Support Department.
    7. Disclaimer.
    THE LIMITED WARRANTY IN SECTION 6 AND ANY STATUTORY WARRANTY AND REMEDY THAT CANNOT BE EXCLUDED OR LIMITED UNDER LAW ARE THE ONLY WARRANTIES AND EXCLUSIVE REMEDIES APPLICABLE TO THE SOFTWARE. OTHER THAN THOSE OFFERED AND STATUTORY WARRANTIES AND REMEDIES, ADOBE, ITS AFFILIATES, SUPPLIERS, AND CERTIFICATE AUTHORITIES (DEFINED BELOW) DISCLAIM ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, AND TERMS, EXPRESS OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE, OR OTHERWISE AS TO ANY MATTER, INCLUDING BUT NOT LIMITED TO PERFORMANCE, SECURITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, INTEGRATION, MERCHANTABILITY, QUIET ENJOYMENT, SATISFACTORY QUALITY, AND FITNESS FOR ANY PARTICULAR PURPOSE. OTHER THAN SUCH OFFERED AND STATUTORY WARRANTIES AND REMEDIES, THE SOFTWARE AND ACCESS TO ANY WEBSITES, ADOBE OR THIRD PARTY ONLINE SERVICES, AND CERTIFICATE AUTHORITY SERVICES ARE PROVIDED AS-IS AND WITH ALL FAULTS. THIS DISCLAIMER OF WARRANTY MAY NOT BE VALID IN SOME JURISDICTIONS. CUSTOMER MAY HAVE ADDITIONAL WARRANTY RIGHTS UNDER LAW WHICH MAY NOT BE WAIVED OR DISCLAIMED. ADOBE DOES NOT SEEK TO LIMIT CUSTOMER’S WARRANTY RIGHTS TO ANY EXTENT NOT PERMITTED BY LAW. The provisions of Sections 7 and Section 8 will survive the termination of this agreement, howsoever caused, but this will not imply or create any continued right to use the Software after termination of this agreement.
    8. Limitation of Liability.
    EXCEPT FOR THE EXCLUSIVE REMEDY OFFERED BY ADOBE ABOVE AND ANY REMEDIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER LAW, ADOBE, ITS AFFILIATES, SUPPLIERS, AND CERTIFICATE AUTHORITIES WILL NOT BE LIABLE TO CUSTOMER FOR ANY LOSS, DAMAGES, CLAIMS, OR COSTS WHATSOEVER INCLUDING ANY CONSEQUENTIAL, INDIRECT OR INCIDENTAL DAMAGES, ANY LOST PROFITS OR LOST SAVINGS, ANY DAMAGES RESULTING FROM BUSINESS INTERRUPTION, PERSONAL INJURY OR FAILURE TO MEET ANY DUTY OF CARE, OR CLAIMS BY A THIRD PARTY, EVEN IF AN ADOBE REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIMS, OR COSTS. IN ANY EVENT, ADOBE’S AGGREGATE LIABILITY AND THAT OF ITS AFFILIATES, SUPPLIERS, AND CERTIFICATE AUTHORITIES UNDER OR IN CONNECTION WITH THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT PAID FOR THE SOFTWARE, IF ANY. THIS LIMITATION WILL APPLY EVEN IN THE EVENT OF A FUNDAMENTAL OR MATERIAL BREACH OR A BREACH OF THE FUNDAMENTAL OR MATERIAL TERMS OF THIS AGREEMENT. Nothing contained in this agreement limits Adobe’s liability to Customer in the event of death or personal injury resulting from Adobe’s negligence or for the tort of deceit (fraud). Adobe is acting on behalf of its affiliates, suppliers, and Certificate Authorities for the purpose of disclaiming, excluding and limiting obligations, warranties, and liability, but in no other respects and for no other purpose.
    THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW IN CUSTOMER’S JURISDICTION. THIS LIMITATION OF LIABILITY MAY NOT BE VALID IN SOME JURISDICTIONS. CUSTOMER MAY HAVE RIGHTS THAT CANNOT BE WAIVED UNDER CONSUMER PROTECTION AND OTHER LAWS. ADOBE DOES NOT SEEK TO LIMIT ITS WARRANTY OR REMEDIES TO ANY EXTENT NOT PERMITTED BY LAW. SEE SECTION 16 FOR JURISDICTION-SPECIFIC STATEMENTS.
    9. Export Rules.
    Customer acknowledges that the Software is subject to the U.S. Export Administration Regulations and other export laws, restrictions, and regulations (collectively, the “Export Laws”) and that Customer will comply with the Export Laws. Customer will not ship, transfer, export, or re-export the Software, directly or indirectly, to: (a) any countries that are subject to US export restrictions (currently including, but not necessarily limited to, Cuba, Iran, North Korea, Sudan, and Syria) (each, an “Embargoed Country”); (b) any end user whom Customer knows or has reason to know will utilize them in the design, development, or production of nuclear, chemical or biological weapons, or rocket systems, space launch vehicles, and sounding rockets, or unmanned air vehicle systems (each, a “Prohibited Use”); or (c) any end user who has been prohibited from participating in the U.S. export transactions by any federal agency of the U.S. government (each, a “Sanctioned Party”). In addition, Customer is responsible for complying with any local laws in Customer’s jurisdiction which may impact Customer’s right to import, export or use the Software. Customer represents and warrants that Customer is not a citizen of, or located within, an Embargoed Country, (ii) Customer will not use the Software for a Prohibited Use, and (iii) Customer is not a Sanctioned Party. All rights to use the Software are granted on condition that such rights are forfeited if Customer fails to comply with the terms of this agreement. If Adobe has knowledge that a violation has occurred, Adobe may be prohibited from providing maintenance and support for the Software.
    10. Governing Law.
    10.1 North America. If Customer resides (or headquarters, if Customer is a business) in North America, then this agreement shall be governed by and construed pursuant to the laws of California, regardless of conflict of laws principles. Customer irrevocably consents to the exclusive jurisdiction and venue of the courts in Santa Clara County, California.
    10.2 Germany, France, U.K., Japan, Italy, and Spain. If Customer resides (or headquarters, if Customer is a business) in either Germany, France, U.K., Japan, Italy, or Spain, then this agreement shall be governed by and construed pursuant to the laws of the country where Customer resides, regardless of conflict of laws principles. All claims related to data protection and data privacy shall be subject to the laws of Ireland, which does not exclude the application of mandatory statutes. Customer irrevocably consents to the exclusive jurisdiction and venue of the courts in Frankfurt, Paris, London, Tokyo, Rome, and Madrid, respectively.
    10.3 Asia Pacific Countries. If Customer resides (or headquarters, if Customer is a business) in a member state of the Association of Southeast Asian Nations (ASEAN) except for Myanmar, Mainland China, Hong Kong S.A.R., Macau S.A.R., Taiwan R.O.C., or the Republic of Korea, Bangladesh, or Nepal; then this agreement (including the arbitration agreement contained in this clause) shall be governed by and construed pursuant to the laws of Singapore, regardless of conflict of laws principles. All claims related to data protection and data privacy shall be subject to the laws of Ireland, which does not exclude the application of mandatory statutes. Any dispute arising out of or in connection with this agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC”) being in force for the period of arbitration, which rules are deemed to be incorporated into this section by reference. There shall be one arbitrator, selected jointly by the parties. If the arbitrator is not selected within thirty (30) days of the written demand by a party to submit to arbitration, the Chairman of the SIAC shall make the selection. The language of the arbitration shall be English.
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