Cannot uninstall, update, or open Adobe Reader 9.3.1
I am running Windows XP 32-bit. I recently updated to Adobe Reader X and want to uninstall Adobe Reader 9.3.1, but cannot. I have tried uninstalling using Add/Remove Programs, I have tried updating to 9.3.2 by downloading the appropriate update file from adobe.com, and I have tried opening Adobe Reader 9 to ask for updates from the Help menu. None of these worked, because as soon as I tried to "Remove" Adobe Reader 9 in the first instance, as soon as I tried to open the executable update file in the 2nd instance, and as soon as I clicked on Adobe Reader 9 to open it in the 3rd instance, I got the same message: "This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."
I think this problem may be related to the fact that I recently did a System Restore on my computer because I had a virus that was not being caught by Norton Antivirus. After the System Restore, I fully updated all my programs and Mozilla plug-ins, which caused Adobe Reader X to download. Since I no longer need Adobe Reader 9, I'd like to get it off my computer.
The only thread I could find on this issue in this forum was from March 2010, and the user was referred to the Windows Installer Clean-up Utility. This utility is no longer available from Microsoft, so I couldn't resolve the issue with that method.
Thanks for any suggestions you may have! I am not especially computer savvy, so detailed instructions are much appreciated.
The Windows Installer Cleanup Utility is still available on 3rd-party download sites, e.g. http://majorgeeks.com/download.php?det=4459
Similar Messages
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Cannot uninstall previous version of Adobe Reader 9.4.5?
When I try to uninstall this version of the reader I get an error: This patch package could not be opened.Verify it exits or verify it is a valid windows patch pkg.
So there it sits next to adobe X.
I get updates every time i turn around.
it is madening.
ANY IDEAS?You may want to try the following.
Remove all traces of Reader (not only the program) from your system using the Windows Installer Cleanup Utility. This is no longer supported by Microsoft because it can produce problems with Win 7, but you can still download it from from places like
http://majorgeeks.com/download.php?det=4459
Then, if you want to install Reader, download its installer from
http://get.adobe.com/reader/enterprise/
and perform a clean install. -
Cannot uninstall, repair, or reinstall Adobe Reader
I think this suddenly happened a few days ago (no clue what the cause is), but since then no pdf files would have that pdf icon, they've all returned to the ugly "general file" icon, though it could still be opened with Adobe Reader. I have version 9.3.4 that was installed when I used a C drive backup to reformat C. So I tried to repair Adobe Reader to fix this icon problem, but it gives an error, "error 2318: file does not exist...", exact error in the attached screenshot. Same error occurs if I choose to uninstall too. So I also tried to install a newer version (9.4) directly over 9.3.4 without uninstalling, and absolutely nothing happened. I basically installed that add-on for firefox, let the Adobe dowload manager do its work installing Reader and McAfee (don't remember agreeing to installing this though?), then it has a checkmark indicating it's installed successfully, but when I go to programs list to check nothing's changed, no new programs installed and still says 9.3.4.
If screenshot can't be seen here's direct link: http://imgur.com/aVj23.jpg
Thanks for your help.Edit: here is screenshot of the "generic file" icons
Direct link: http://imgur.com/yu8WR.jpg -
We have a new office desktop that will not open .pdfs or open Adobe Reader. The version on the computer is 9.5.2. When I try to install updates or install Adobe XI, the installation process stops before completion because it says Adobe 9.5 is currently being open. But we can't open Adobe 9.5, and task manager does not even show the program as being open.
I have tried uninstalling the program, but have been unable for the same reason.You can try using this tool to remove all traces of previous version(s) of Reader:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you may download the offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else. -
Help with opening Adobe Reader and downloading updates
I can not open Adobe .pdf files any longer (this started yesterday, prior to that I could open adobe files).
When I double click a .pdf file I get this notice on my screen: Windows cannot access the specified device path or file. You may not have the appropriate permission to access file.
So I went to the Adobe download site to download a new copy of Adobe. When I start the download I get this on the screen: The instruction at "0x0e3a0068" referenced memory at "0x0e3a0068." The memory could not be written. Then two options are listed: click OK to terminate or cancel to debug. So I click on cancel and I get this on my screen: Internet Explorer has closed this webpage to help protect your computer. A malfunctioning or malicious addon has caused I.E. to close this webpage.
I don't have AVG running, I do have avast but I've disabled it. I ran Registry Mechanic and an I.E. erasure program but nothing helps.
I have gone into I.E. and reduced the security level to its lowest state but no joy.
So, any ideas or suggestions on what's the problem and how to overcome it would be appreciated. Thanks, in advance, for your reply. Jim R.Hi Mike..tried that as well but no joy. A friend of mine was looking at it all and noticed that it was an I.E. thing as far as not letting me redownload the reader so I went to Mozilla Firefox and I could download a new version but....whenever I attempt to open a .pdf file I get that message, "Windows can not open the specified device, path or file. You man not have the appropriate permissions to access the item."
Damn...this is irritating as I need to get to some of thos files as I need them for a Journal I'm working on as editor-in-chief.
It all worked just fine last Saturday but starting Monday when I was on my flight out to D.C. no joy.
Sigh...Jim R.
Jim R.
Date: Tue, 1 Dec 2009 14:50:27 -0700
From: [email protected]
To: [email protected]
Subject: Help with opening Adobe Reader and downloading updates
Under the help menu, there is an option to repair the installation of reader. Did you try that?
> -
Cannot Open Adobe Reader X/XI
Currently experiencing issues with Adobe Reader X/XI. Organization wide problem. Adobe Reader X/XI is not starting/opening at all.
Information:
Adobe Reader X/XI 64-Bit with update 11.0.0.5
Windows 7
Event Viewer doesn't show any application error logs or anything related to the problem from what I can see.
Any idea what can be causing this?Some other things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html -
Cannot open adobe reader at all
I cannot open Adobe reader, even the icon on my desktop I mean. I have windows 7 and I could not open PDF file on web either. It will have a full blue bar telling me it is fully downloaded but the actual content never shows up. I tried uninstall and install for more than five times. Anyone could help?
Sorry, it is not quite clear to me if you have Adobe Reader actually installed or not.
I suggest that you uninstall it (again), then try installing with the full installer from http://get.adobe.com/reader/enterprise/ -
Cannot open adobe reader application
Hi,
I cannot open adobe reader X application, it returns error message "0x8d286a30, cannot 'written'". I tried to uninstall and reinstall the reader but it doesn't work. please help, thanks.I don't know the answer to your problem, but possibly someone else can, if you give more information:
- what is your OS & version?
- what is your installed Reader version? -
I can't open PDF files, can't open, update, or download Adobe Reader. (I had it until recently.) None of the "helps" seem to help. I can't even open Adobe Reader now.
Ignore the instructions about "edit options", to install Adobe Reader download the installer from http://get.adobe.com/reader/ and run the installer. Alternatively, a direct link for the latest version of Adobe Reader is:
http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.4/enu/AdbeRdr934_en_US.exe
The following article should help you set it up - [[opening PDF files within Firefox]]. -
Cannot open Adobe Reader XI or any PDF file
When I try to open Adobe Reader XI or any PDF file, it says that it "cannot open in Protected Mode due to an incompatibility with your system configuration. Would you like to open Adobe Reader with Protected Mode disabled?" When I choose open with Protected Mode disabled, it then displays "Acrobat failed to load its Core DLL.” Please help. Thank you. All PDF’s and adobe reader use to work on my computer. Thank you. When I try troubleshooting the problem, “incompatible application” is listed under the troubleshooting report.
Hi
Please follow this KB doc: http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html
Thanks -
I cannot open Adobe Reader XI or any PDF files.
When I tried to open the Reader's program, it just opened a gray page and then closed by itself. I am on Windows 7 and already ran TDSSKiller to check for rootkit infection. It said, "no threats found." I tried uninstalling and reinstalling the Reader program, but it didn't work still. I used to be able to run Reader's earlier version. What do I do now? Thanks!
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
Another thing to try is using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click Eula.exe and accept the license agreement. -
Windows7 cannot find C:\ProgramFiles(x86)\Adobe\Reader11.0\AcroRD32.exe. Can anyone help, please?
Aadesh, thank you. I've tried that again, but it doesn't work.
Robert
Subject: Cannot open Adobe Reader
To: "Robert Clark" <[email protected]>
Date: Thursday, 30 April, 2015, 18:20
Cannot open Adobe Reader
created by aadeshs76610910
in Acrobat Reader - View
the full discussion
Hi
Robert, Seems that
the AcroRD32.exe file to launch
Adobe Reader XI is missing. I will
recommend you to install Adobe Reader 11 once again using
this link Adobe
Acrobat Reader DC Install for all versions Let me know
if you still experience any issue. We will be happy to help
you. Regards,Aadesh
If the reply above
answers your question, please take a moment to mark this
answer as correct by visiting:
https://forums.adobe.com/message/7499379#7499379 and
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Cannot open adobe reader file............could not open because it was not a supported type file...........or damaged by email.... What support does it need????
Impossible to say. All we can know is that it is NOT a valid PDF file.
You could take a look. Try this.
1. Open the file in Microsoft Word (or NotePad).
2. If the file is good, use it - it was a Word (or text) file.
3. Otherwise, look at the first few lines. These will probably be gobbledegook.
4. Copy and paste the first few lines into your reply, perhaps someone will recognise what the file really is. -
Cannot open adobe reader x online
When I try to open a workbook pdf file on my store builder online, either a blank screen comes up, a download strip which goes nowhere, or a box which says there is a problem with your adobe acrobat/reader. If it is open, close it and try again. Well nothing is open that I know of. It use to work fine and now, nothing. I went to the control panel and went to add and remove files and tried the repair button. But the new download isn't doing anything either. Help!
Some other things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html -
How do I uninstall older versions of Adobe Reader 9.4.4 from the Remove
Programs in the Control Panel?You can use the Acrobat Cleaner Tool from http://labs.adobe.com/downloads/acrobatcleaner.html
This will remove all versions of Adobe Reader and Acrobat.
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