Cannot uninstall virus protection-- Invisible files?
My early 2008 MacBook Pro (10.6.8) has been running slow so I wanted to do a full virus scan. I see too many beach balls, scrolling pauses, and briefly my mouse buttons were misbehaving. It has 53 GB free on a */- 250 GB HD. Initially I had partitioned it, but ran out of space so I removed the second partition and now have just one big one.
I did a search for Sophos Antivirus, which has been on this machine since 2008 when I was staff/student. The search produced folders and files and then the search hung, so I quit it and restarted the machine, which generally is on all the time. I probably restart once a week to get rid of temporary files.
After this last restart, EVERY reference to Sophos has disappeared. No installer, no uninstaller, no virus definitions. I tried to run the Sophos home edition installer and it says there is antivirus software on the HD. I followed their directions, attempting to remove first Sophos 8 and then Sophos 9, and both return the message that there is no Sophos installed. But when I try to install the home edition, it says there already is virus protection installed. I had installed Clam, ran it with no errors or indication of a problem yesterday. Clam says to trash it in order to delete it, so I did. I haven't used any other antivirus besides Sophos and the more recent Clam. If there is virus protection, it must be invisible to me.
Since this MacBook is so old, I can't get help from Apple, and the Sophos directions indicate that I should download and run the uninstallers. So I'm stuck with a slow HD with no virus or malware protection. Disk Utility and TechTool (both run from the HD) indicate no problems.
The idea that the institutional version of the software uninstalled "by itself" baffles Sophos tech support as well as me.
Anybody have a directional idea? Thanks for considering this strange issue.
I ran the report but don't see the word "virus" in anything. I could uninstall VMWare since I've removed the Windows partition. The Samsung links are for my tablet. Perhaps something leaps out at you patient folks? Thanks for pursuing this with me.
Problem description:
looking for leftover antivirus software components so that I can do a clean install.
EtreCheck version: 2.1.8 (121)
Report generated March 31, 2015 9:26:43 AM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch 2.4/2.2GHz) (Verified)
MacBook Pro - model: MacBookPro3,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM
BANK 0/DIMM0
1 GB DDR2 SDRAM 667 MHz ok
BANK 1/DIMM1
1 GB DDR2 SDRAM 667 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 5
Video Information: ℹ️
GeForce 8600M GT - VRAM: 256 MB
Color LCD 1280 x 800
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Time since boot: 11:27:59
Disk Information: ℹ️
FUJITSU MHW2160BHPL disk0 : (149.05 GB)
- (disk0s1) <not mounted> : 210 MB
I'm a Mac (disk0s2) / : 159.70 GB (56.21 GB free)
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Computer Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Kernel Extensions: ℹ️
/Applications/Kies.app
[not loaded] com.devguru.driver.SamsungACMControl (1.2.58 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.2.58 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungComposite (1.2.58 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.2.58 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.2.58 - SDK 10.6) [Click for support]
/Applications/VMware Fusion.app
[loaded] com.vmware.kext.vmci (2.0.8) [Click for support]
[loaded] com.vmware.kext.vmioplug (2.0.8) [Click for support]
[loaded] com.vmware.kext.vmnet (2.0.8) [Click for support]
[loaded] com.vmware.kext.vmx86 (2.0.8) [Click for support]
/System/Library/Extensions
[loaded] com.Logitech.Control Center.HID Driver (3.4.0 - SDK 10.0) [Click for support]
[loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Click for support]
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
[running] com.Affinegy.InstaLANa.plist [Click for support]
[running] com.amazon.sendtokindle.launcher.plist [Click for support]
[loaded] com.coupons.coupond.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.Logitech.Control Center.Daemon.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[unknown] com.Affinegy.InstaLANd.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.vmware.launchd.vmware.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.facebook.videochat.[redacted].plist [Click for support]
User Login Items: ℹ️
uHD-Agent UNKNOWN (missing value)
GrowlMenu UNKNOWN (missing value)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Dropbox Application (/Applications/Dropbox.app)
TWC-WiFi Menu Application (/Applications/TWC/TWC-WiFi.app/Contents/Resources/TWC-WiFi Menu.app)
KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
KiesViaWiFiAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
Unity Web Player: Version: UnityPlayer version 4.3.1f1 - SDK 10.6 [Click for support]
Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.6.6
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.16 [Click for support]
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 9.5.5 [Click for support]
CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
Myriad Music Plugin: Version: 5.6.2j [Click for support]
iPhotoPhotocast: Version: 7.0
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
User internet Plug-ins: ℹ️
BlueStacks Install Detector: Version: Unknown
Move_Media_Player: Version: npmnqmp 071303000006 [Click for support]
WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
Nielsen NetSight
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Logitech Control Center [Click for support]
MacFUSE [Click for support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
33% Google Chrome
13% Google Chrome Helper NP
3% WindowServer
1% Dropbox
0% mds
Top Processes by Memory: ℹ️
170 MB Google Chrome
68 MB Google Chrome Helper
64 MB Dropbox
58 MB mds
49 MB Finder
Virtual Memory Information: ℹ️
61 MB Free RAM
1.26 GB Active RAM
596 MB Inactive RAM
228 MB Wired RAM
1.05 GB Page-ins
48 MB Page-outs
Diagnostics Information: ℹ️
Mar 31, 2015, 01:57:21 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Snood_2015-03-31-015721_[redac ted].crash
Mar 30, 2015, 08:01:25 PM /Library/Logs/DiagnosticReports/TWC-WiFi Daemon_2015-03-30-200125_[redacted].crash
Mar 30, 2015, 08:01:25 PM /Library/Logs/CrashReporter/TWC-WiFi Daemon_2015-03-30-200125_[redacted].crash
Mar 30, 2015, 09:56:47 PM Self test - passed
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