Cannot unlock iPhone with error 'IMEI: unknown, ICCID: Unknown"
Hi
I have the above mentioned error, restore is required but I cannot connect to iTunes due to this error message below'
'iTunes counld not connect to the iPhone because it is locked with a passcode. You must enter the passcode on the iPhone before it can be used with iTunes.'
The problem is, I cannot go to the 'Enter Passcode' screen. Please help
Hello:
Unfortunately, 3 weeks ago I had the same error on my iPhone 3GS. After reading and reading all about this error on discussion forums on apple.com, I had to take my iPhone to the Applce Care Center: my iPhone was completely dead and no chance to get fix. Fortunately the garantee haven't expired and I got a brand new iPhone.
Good luck!
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Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different Dock Connector or Lightning Connector to USB cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. An incorrectly set default packet size can cause this error. Contact the software manufacturer that installed the packet-size modification for assistance. Or, follow this article by Microsoft to reset the packet size back to the default for Windows:How to reset Internet Protocol (TCP/IP).
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
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I hope this information helps ....
Happy Holidays!
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Hey Lawrence,
A big THANK YOU!! to you! Your suggestions worked!
Before I changed USB ports (more on that in a sec...), I employed one of your suggestions that you gave to someone else with the same problem...and that was to clean the connector on the bottom of the phone with a soft dry tooth brush. I couldn't believe the amount of lint that came out! Especially what was found in either end...had to do some very careful picking. (Almost enough lint to knit a small sweater!!)
Changing the USB port was the second and final step required for a successful backup. My computer is a laptop, and I did have a USB Bluetooth adapter (for another device) installed. I removed the adapter, plugged the iPhone into that USB port, crossed my fingers...and it worked!!!
Now if I can figure out the rest of this darn program, I might upgrade to a new iPhone!
Again, thank you very much Lawrence!
Rich -
Hi I have a problem I forgot my pass for unlocking iphone with Touch ID.If someone know how I can remuved please tell
to be able to restore you need to put it into recovery mode first so it won't ask for the passcode
this article will go over how to put into recovery mode at the bottom of the article:
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
basically with it being powered off hold the home button while plugging it in and keep holding the home button until it shows the iTunes logo with a chord and it will then let you restore the device in iTunes -
Dear Apple
I buy a refurbish iPhone 5s the IMEI ******** and ICCID ********** and i restored the device when i restored its locked to iCloud and i don't know the username and password i hope to help me about the problem asap.
Best regard
<Edited by Host>This is a user forum. You aren't talking to Apple here.
Return your iPhone for a refund. There is no way to remove the Activation Lock. Apple won't get involved.
<Edited by Host> -
cannot unlock iphone by sliding arrow and tried also to switch iphone off and back on, not working
Try a reset: http://support.apple.com/en-us/HT201559
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See: http://support.apple.com/kb/TS3694#hardware
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If your iPhone is stolen you can report the IMEI to the carrier and see if they offer blacklisting.
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My sister got the 5S, so she has given me her old 4S. She got the IMEI code from her network to allow me to unlock it. When I plug the phone into my computer, how do I use the IMEI code to unlock it on iTunes. The text my sis got from O2 says, "Apple have confirmed the iPhone IMEI 01.....etc. is set to unlock. To complete, connect the device to iTunes with a SIM never used in the iPhone". But I'm not sure what to do, I already connecting the iPhone with my SIM to iTunes... What next? Also how do I change the iCloud account connected to the phone (hers) to my own?
Thanks.Please see your duplicate post below.
https://discussions.apple.com/message/24231623#24231623 -
I have tried everything I can find on this forum and the web and I cannot unlock my iPhone 4. I cannot get the "congratulations you iPhone is unlocked" in iTunes.
I submitted the form to AT&T and got an email back saying they had granted my unlock request. I have since followed countless sets of instructions for unlocking - none have given me the message.
I first tried this all using the sim card that I have always had in the phone. Then I figured maybe I needed a new sim card to cause the unlock to go through. I bought a micro sim card from Consumer Cellular at Target and tried the process with it and still no joy.
Almost all of the instructions I have found are from 2012-13. I tought maybe with the new iOS and OS there might be new procedures(?).
BTW - I no longer have service on this phone. I want to unlock it and use it when I travel overseas.
Please help me :-)I like it when people post the resolution to their questions, So....
I activated the Sim card from the carrier it was from - put it in the phone at the "Hello" screen, and was able to make a call. I guess something I did, one of those many sets of instructions I tried worked. Sorry I don't know which ones.
I never got the "congratulations your iPhone is unlocked" message in iTunes. Best I can tell iTunes no longer does this.
Now I have to do it all over again with my iPhone 5 :-)
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HT201328 Carrier cannot unlock iphone 4
My carrier T-Mobile UK cannot unlock my iphone 4. They have sent the request to apple who have replied that it cannot be done, but with no further details. The handset is my own and I have reached the end of my contract with the carrier and wish to switch. The only advice T-mobile can give me is to contact Apple, but from the Apple website they direct me to my carrier for unlocking. Has anyone else experienced this issue?
badpadd wrote:
My carrier T-Mobile UK cannot unlock my iphone 4. They have sent the request to apple who have replied that it cannot be done, but with no further details.
That's a steaming pile of manure.
Carriers dictate when a device can and cannot be unlocked. They send the request to Apple and Apple complies.
Contact the carrier, ask to speak to a manager or someone intelligent and demand an honest answer and resolution to your issue. -
Bakground job failed with error EXSQL UNKNOWN CONNECTION
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We are scheduling job is background which connects to other system and picks up entries to update it.
The report works very well in foreground no error, no dumps, no connectivity issues.
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