Cannot unlock next episode at Candy Crush, but you have already charged my purchase

Cannot unlock next episode at Candy Crush, but you have already charged my account

You need to address this question to the developer of the game.  As an alternative, if the developer does not respond, you can ask the iTunes store support team to refund the purchase.
To report a problem less than 90 days:
http://reportaproblem.apple.com
Sign in with the AppleID and Password used for the purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report a problem greater than 90 days:
http://www.apple.com/support/itunes/store

Similar Messages

  • TS1702 I have approximately 400 lives in reserve as gifts from friends in Candy Crush, but every time I try to access them, the screen turns blank. It will only let me use the 5 lives you are given every 30 minutes. Updates are up to date.  Any suggestion

    I have approximately 400 lives in reserve as gifts from friends in Candy Crush, but every time I try to access them, the screen turns blank. It will only let me use the 5 lives you are given every 30 minutes. Updates are up to date.  Any suggestions?

    Contact the app develed.

  • HT201304 I want to buy new level from candy crush, but unfortunately apple required to accept terms and condition first before I can buy. But once I click yes no more option to click I agree with the condition. what should I do?

    I want to buy new level from candy crush, but unfortunately apple required to accept terms and condition first before I can buy. But once I click yes no more option to click I agree with the condition. what should I do?

    Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • TS3297 Unable to purchase on candy crush. I have purchased 5 lots at 69p but need another 5 extra moves or the money I've spent will be for nothing

    Please help. I have purchased exta moves on candy crush and now will not let me purchase more?

    Hi Ken,
    Wow, I've logged into adobe and never seen your response until now.
    I need to make the forums more of a daily stop I guess.
    Thank you for your response, When I go to the Archives, it states I have none. In addition, previously when I'd tried to move items to the archive, they just disappeared  
    Currently my desktop is not connecting at all, Everytime I connect, it's states "We have now logged you out" and requests I login again.
    I have of course rebooted,
    Gone into taskmanager, killed all the relevant threads,  tried again to login through the desktop, no luck, I'll have to uninstall it, make sure the threads are killed, then reboot it and then reinstall it, but I've not had the time to do that.
    On another note, and just as a point of reference, myself, personally, I hate these "cloud" file repositories (not to be confused with adobe cloud services which I love) but the file repositories themselves imho, are a blackhole of resource usage when one doesn't/isn't using them,
    Is there a way we can use it more of a "ftp" sort of thing, when I want to I can  put files there?  There is no way to "Download" the repository, no way to download the folders.. only individual files and then it takes I think three different steps before the download starts.. I find this very inhibiting.  Just an fyi. for what it's worth.
    Please, feel free to contact me,
    I'm on g+ chat [email protected]

  • I'm trying to buy lives from game candy crush but I can't  do it?

    I'm trying to buy lives from game Candy Crush but I can not do it.

    What happens when you try ? If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • I tried to play candy crush, but when i launch, app closed. I tried all (reset, restart, reload, etc.) I have the app on my pc, but even if i try to sync, the app do not apply on my iphone. When i load the app direct on my iphone, same proplem, can t open

    i tried to play candy crush, but when i launch, app closed. I tried all (reset, restart, reload, etc.) I have the app on my pc, but even if i try to sync, the app do not apply on my iphone. When i load the app direct on my iphone, same proplem, can t open

    Thank you for your help are you aware of any apps that will work the iso 4.2.1 system that will let you watch movies on the phone. Also I tried to down load something else the other day and got message that Safari wont let you open this is ther any to see if i have the latest safari on my phone?

  • HT5278 MY 1st gen iPad has candy crush ---but it is stuck in "an update mode". My iPad can no longer acceptsupdates for any games beyond 5.1. Therefore, each time I try to access the game it goes into a "pause" mode. I would hate to delete the game becaus

    MY 1st gen iPad has candy crush ---but it is stuck in "an update mode". My iPad can no longer acceptsupdates for any games beyond 5.1. Therefore, each time I try to access the game it goes into a "pause" mode. I would hate to delete the game because I think I will lose my score. But I can't play the game either.  Can someone help me with this?  Can I go back to my last updated candy crush for my ipad, or do I have to delete it and start over?  Also, how would I get the one for my generation iPad

    I have a similar problem. But my iPad shows the connect iTunes screen and gives error 2001 when I try to restore it.
    My iPad's battery was fine but I didn't use it for like 2 weeks. It's battery would've discharged and it turned off. When I tried to charge through wall socket, it got into the restart loop where it would show apple logo and turn off. So I did the simultaneous holding of Home and Sleep buttons for 10 seconds or more. It started showing connect to iTunes.
    When I try to restore, the iTunes does the usual "extracting file" or something and go upto preparing for restore. But the iPad screen turns off from "connect to iTunes" and iTunes gives the error 2001, and the screen is back to connect to iTunes.
    Also, if I don't plug in, the iPad seems dead, doesn't wake up or anything.

  • I CANNOT ADD FILES TO EMAIL IN FIREFOX BUT I HAVE NO PROBLEMS WITH WINDOWS INTERNET EXPLORER. wHY?

    I CANNOT ADD FILES TO EMAIL IN FIREFOX BUT I HAVE NO PROBLEMS WHEN USING WINDOWS INTERNET EXPLORER

    Perform the suggestions mentioned in the following articles:
    * Make sure that you are using the '''"Remember History"''' setting as described in this article -> [[Settings for privacy, browsing history and do-not-track]]
    * [https://support.mozilla.com/en-US/kb/Template:clearCookiesCache Clear Cookies & Cache]
    * [[How to clear the cache#w_clear-the-cache|Clear the Network Cache]]
    Check and tell if its working.

  • I am trying to open a document i just created in Pages.  I get a message saying I need to download the update, but I have already done this.  I tried restarting my Mac, no luck.  What can i try next?

    Cant open document I just created.  A message pops up saying I need to download the latest update from the Apple store.  But I have already done this. 

    Where did you create the document and where are you trying to open it.

  • HT1725 When I click on a Movie I get the following "You have already purchased this item but it has not been downloaded. To download it, select Check For Available Downloads from the Store menu." Then get err = 11111

    iTunes quit unexpectedly during the download of a movie.  When I click on that movie now I get the following message: "You have already purchased this item but it has not been downloaded. To download it, select Check For Available Downloads from the Store menu."
    I follow the instructions, but the download still doesn't resume - err = 11111
    Any advice?

    Yeah, I am going to blast my iPhone for the 4th time today and pray this goes away. I had 6 apps showing updates, the 6 badge icon shows on the App Store on my iPhone and, having run them all, the 6 apps have two copies each on my iPhone: one that is the old version of the app and will not run and the other is a faded version of the app with an empty progress bar on the icon. Click those and you get an error message about connecting to iTunes, etc. as described in the article I linked to above.
    It gets stranger than this. If I install a completely NEW app, the 6 that are stuck mid-update heal themselves and appear with the new version only, however now completely different apps (Hold Em for instance - which I did not update and didn't need an update) will not launch "app name Cannot Launch" message comes up.
    Agh!

  • I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at  no additional charge", and then it prompt for password and I input it after which nothing happens.

    I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at  no additional charge", and then it prompt for password and I input it after which nothing happens.
    I know my icloud has record of my installing this app before, but that was the first install that was failed during that time some other apps also keeps loading without respond whey they updated itself, and this app didn't install before I restart the device. But I don't see this app on my device after I restarted the device so it should have been installed on my device. It seems icloud has created some kind of dead loop that makes it not able to get the correct status about this app on my device.
    I have no problem install this app on my other device (iPad) with the same account, but just fail on my iPhone. And it just fine installing other apps...... What happened !!?? @@
    Please help !!! 

    Someone help! I dont know how to do this and please put the words into an easy way to understand because im young...

  • Hi , I have an iPhone 5S and I have got a problem with the app store : iI can't update my apps  , it is asking me to change frim the UK store to go to the french one , but i have already changed it and I am in the French one !! Help ! :(

    Hi , I have an iPhone 5S and I have got a problem with the app store : iI can't update my apps  , it is asking me to change frim the UK store to go to the french one , but i have already changed it and I am in the French one !! Help !

    Have you tried signing out of your iTunes & App Store on your device and then back in again - Settings>iTunes & App Store, click on Apple ID, then on Sign Out. Then sign in again and see if it accepts the password.
    If that doesn't resolve the issue,  try resetting your device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the reset is complete, the Slide to Unlock screen will display. See if the problem is resolved.
    Cheers,
    GB

  • TS1702 I've purchased a book in iBook but every time I go to download it, I get a message saying you have already purchased this book go to purchases to download, please help me as I am getting beyond frustrated!!!!!

    I have purchased a book on iBooks, every time I try to download it I get a message saying you have already purchased this item go to purchases and click on download. This is what I am doing every single time but cannot get the book, please help!

    Your UserAgent indicates that you used Firefox 3.6.17 to post here. <br />
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17
    What does it say about the version of Firefox you have in '''Help > About Firefox'''?
    If it says Firefox 4.0 or 4.0.1, see if this helps you: <br />
    https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

  • HT1937 I have successfully restored my iPhone 3 gs( Ios )  by itunes. After activation it is asking for activation. When I am going for activation its saying that no SIM card is inserted, but I have already Ufone SIM card is inserted. I checked it with ot

    I have successfully restored my iPhone 3 gs( Ios )  by itunes. After activation it is asking for activation. When I am going for activation its saying that no SIM card is inserted, but I have already Ufone SIM card is inserted. I checked it with other SIM card like Zong etc but the response was same i.e; no SIM card is inserted. It not catching the signals. I am trying to use  my wifi to activate my iphone but it iss not processing then i used itunes to activate by it's again saying that no sim card is detected.
    My all contacts and all data is in this mobile. Now Iam unable to contact anyone. Please help me. How can I sort it out?
    Thank you
    Regards
    Wazir Ali

    Well, if you did it yourself, then there is a chance that you damaged some other component inside the device that is causing your issue. The iPhone's are not user serviceable, and once you have opened the device you have voided any warranty and post-warranty support from Apple. I would try Google to see if you can find any other way to repair your device, as Apple will no longer look at it.

  • HT1657 I rented a movie a few hours ago and never finished it.  I can't view it on my Apple TV nor on my Computer.  When I go to rent it again it says you have already rented this movie, but I can't find it anywhere.  How do I watch the remainder of the r

    I rented a movie a few hours ago and never finished it.  I can't view it on my Apple TV nor on my Computer.  When I go to rent it again it says you have already rented this movie, but I can't find it anywhere.  How do I watch the remainder of the rental?

    I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
    SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
    Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

Maybe you are looking for