Cannot unlock security preference

cannot unlock security preference.password does not work.my grandson did something ?

Unfortunately, you'll need to get the password from your grandson, and if he doesn't know it, then you'll have to reset it. Apple's procedure for doing so is at this link. You'll probably need to follow the instructions under the "Resetting the original administrator account password" section.
Good luck!

Similar Messages

  • I can not unlock Security preferences

    I have suspision my computer was hacked. I want to switch "Fire Vault" on but the system doent allow me to do so.
    I am pretty sure the password I am putting in is correct, but the response is negative.
    What to do?
    Also, is it a correct move to switch on "Fire Vault"?

    I assume you mean FileVault. If so, that will encrypt your hard drive so that nobody can access the data without knowing (or being able to guess) your login password. This is the only thing that will prevent someone with physical access to your computer from being able to hack your system or access your data.
    However, if your computer has already been hacked somehow, this won't fix anything. What makes you believe your computer has been hacked? It's extremely unlikely that it actually has, unless someone untrustworthy has had physical access to your computer or you have installed some kind of malware. If you can describe the symptoms you're seeing, we can give you more accurate instructions for helping with your issue.

  • How to force unlock Security & Privacy Preferences

    Have no password on my Mac (only temp) but cannot unlock Security and Privacy Preferences. Need to turn off firewall to load App.

    You are welcome.
    Since Yosemite, Apple seems to have gone to requiring a password.

  • My Mac HD says that I have Quicktime Software, all that I find in my applications is Quicktime Player. And I cannot unlock Quicktime Pro in this program through its preferences.. help?

    My Mac HD says that I have Quicktime Software, all that I find in my applications is Quicktime Player. And I cannot unlock Quicktime Pro in this program through its preferences.. help?

    http://support.apple.com/kb/DL923?viewlocale=en_US&locale=en_US
    Install and register this version. It installs in the Utilities folder.

  • Cannot unlock the lock in Security & Privacy Menu

    I cannot unlock the lock to make any Security changes.  Please help!

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • MBP Will not wake properly from sleep-flash of screen and keyboard for a bit every few seconds.  Under guest account, wakes up just fine.  I also cannot unlock various padlocks to change settings in e.g. system prefs. security?  Any help, I'm dyin!

    Not waking up from sleep-flashes lighted keyboard and screen, and I cannot unlock the padlocks in the system to change settings, look at keychain, etc.

    Still cannot unlock system prefs/users etc.   Also, many applications are returning errors like:  "failed to obtain the necessary authorization"  or " '' failed to obtain permission" so I've attached a portion of my log, showing when I attempt to unlock (or click on the padlock) in system preferences - User Accounts:
    3/7/13 7:52:51.180 PM
    SecurityAgent[3818]
    Problem during create from (builtin:login)
    3/7/13 7:52:51.181 PM
    SecurityAgent[3818]
    Problem during create from (builtin:login)
    3/7/13 7:52:53.982 PM
    SecurityAgent[3818]
    Problem during create from (builtin:login)
    3/7/13 7:52:53.982 PM
    SecurityAgent[3818]
    Problem during create from (builtin:login)
    3/7/13 7:52:58.794 PM
    WindowServer[3177]
    CGXSetTrackingAreaEnabled : Invalid tracking area 0x1642350
    3/7/13 7:52:58.796 PM
    WindowServer[3177]
    CGXSetTrackingAreaEnabled : Invalid tracking area 0x1642350
    3/7/13 7:52:58.827 PM
    WindowServer[3177]
    CGXSetTrackingAreaEnabled : Invalid tracking area 0x1642350
    3/7/13 7:53:01.340 PM
    helpd[3305]
    Could not find access page in directory /Applications/Nomina.app/Contents/Resources/NominaHelp
    3/7/13 7:53:01.342 PM
    helpd[3305]
    Could not find access page in directory /Applications/Nomina.app/Contents/Resources/NominaHelp
    3/7/13 7:53:11.354 PM
    helpd[3305]
    CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
    3/7/13 7:53:11.355 PM
    helpd[3305]
    CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
    3/7/13 7:53:37.799 PM
    WindowServer[3177]
    CGXSetTrackingAreaEnabled : Invalid tracking area 0x1318260
    3/7/13 7:53:37.800 PM
    WindowServer[3177]
    CGXSetTrackingAreaEnabled : Invalid tracking area 0x1642350
    3/7/13 7:53:37.802 PM
    WindowServer[3177]
    CGXSetTrackingAreaEnabled : Invalid tracking area 0x1642350
    3/7/13 7:53:37.819 PM
    WindowServer[3177]
    CGXSetTrackingAreaEnabled : Invalid tracking area 0x1642350
    3/7/13 7:57:24.304 PM
    PopClip[5202]
    [INFO] PopAppDelegate: PopClip Initializing.
    3/7/13 7:57:24.439 PM
    PopClip[5202]
    NSWindow does not support nonactivating panel styleMask 0x80
    3/7/13 7:57:24.441 PM
    PopClip[5202]
    [INFO] PopAppDelegate: PopClip will wait 0.500000 seconds to start.
    3/7/13 7:57:31.632 PM
    SecurityAgent[5231]
    Problem during create from (builtin:login)
    3/7/13 7:57:31.633 PM
    SecurityAgent[5231]
    Problem during create from (builtin:login)
    3/7/13 7:57:32.665 PM
    SecurityAgent[5231]
    Problem during create from (builtin:login)
    3/7/13 7:57:32.665 PM
    SecurityAgent[5231]
    Problem during create from (builtin:login)
    Now here is some additional info from the logs that appears to my novice eyes to be presenting a problem:
    <D:multistatus xmlns:D="DAV:" xmlns:caldav="urn:ietf:params:xml:ns:caldav" xmlns:cs="http://calendarserver.org/ns/" xmlns:ical="http://apple.com/ns/ical/">
    <D:response xmlns:carddav="urn:ietf:params:xml:ns:carddav">
      <D:href>/calendar/dav/</D:href>
      <D:propstat>
       <D:status>HTTP/1.1 200 OK</D:status>
       <D:prop>
        <D:current-user-principal>
         <D:unauthenticated/>
        </D:current-user-principal>
       </D:prop>
      </D:propstat>
    </D:response>
    </D:multistatus>]
    3/7/13 7:50:47.525 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [<<<<<]
    3/7/13 7:50:47.525 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=CoreDAVHTTPStatusErrorDomain Code=401 "The operation couldn’t be completed. (CoreDAVHTTPStatusErrorDomain error 401.)" UserInfo=0x7fe2dff032f0 {AccountName=Google, CalDAVErrFromRefresh=YES, CoreDAVHTTPHeaders=<CFBasicHash 0x7fe2dff0f6d0 [0x7fff71512fd0]>{type = immutable dict, count = 10,
    entries =>
              0 : Case Insensitive Key: X-Content-Type-Options = <CFString 0x7fe2dff0e960 [0x7fff71512fd0]>{contents = "nosniff"}
              1 : Case Insensitive Key: Content-Type = <CFString 0x7fe2dff0f100 [0x7fff71512fd0]>{contents = "application/vnd.google.gdata.error+xml; charset=UTF-8"}
              2 : Case Insensitive Key: Server = <CFString 0x7fe2dff0f510 [0x7fff71512fd0]>{contents = "GSE"}
              3 : Case Insensitive Key: Transfer-Encoding = <CFString 0x7fff719196f8 [0x7fff71512fd0]>{contents = "Identity"}
              6 : Case Insensitive Key: Date = <CFString 0x7fe2dff0f150 [0x7fff71512fd0]>{contents = "Fri, 08 Mar 2013 02:50:46 GMT"}
              7 : Case Insensitive Key: X-Frame-Options = <CFString 0x7fe2dff0f480 [0x7fff71512fd0]>{contents = "SAMEORIGIN"}
              8 : Case Insensitive Key: X-XSS-Protection = <CFString 0x7fe2dff0f4f0 [0x7fff71512fd0]>{contents = "1; mode=block"}
              9 : Case Insensitive Key: Www-Authenticate = <CFString 0x7fe2dff0efd0 [0x7fff71512fd0]>{contents = "basic realm="Google APIs""}
              11 : Case Insensitive Key: Cache-Control = <CFString 0x7fe2dff0f1b0 [0x7fff71512fd0]>{contents = "private, max-age=0"}
              12 : Case Insensitive Key: Expires = <CFString 0x7fe2dff0f180 [0x7fff71512fd0]>{contents = "Fri, 08 Mar 2013 02:50:46 GMT"}
    3/7/13 7:50:47.566 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [<<<<<]
    3/7/13 7:50:47.567 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [HTTP/1.1 200 (OK)]
    3/7/13 7:50:47.567 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Age: 0]
    3/7/13 7:50:47.568 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Allow: MKCOL, REPORT, MOVE, COPY, HEAD, POST, GET, DELETE, ACL, MKCALENDAR, PROPFIND, LOCK, OPTIONS, PUT, PROPPATCH, UNLOCK]
    3/7/13 7:50:47.568 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Cache-Control: private]
    3/7/13 7:50:47.569 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Connection: keep-alive]
    3/7/13 7:50:47.569 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Content-Type: text/plain; charset=utf-8]
    3/7/13 7:50:47.569 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Date: Fri, 08 Mar 2013 02:50:47 GMT]
    3/7/13 7:50:47.570 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [DAV: 1, 2, 3, access-control, calendar-access, version-control, addressbook, extended-mkcol, calendar-proxy, calendarserver-principal-property-search]
    3/7/13 7:50:47.570 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Server: YTS/1.19.11]
    3/7/13 7:50:47.570 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Transfer-Encoding: Identity]
    3/7/13 7:50:47.571 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Vary: Accept-Encoding]
    3/7/13 7:50:47.571 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Via: HTTP/1.1 calgate007.cal.sp2.yahoo.com (YahooTrafficServer/1.19.11 [c sSf ])]
    3/7/13 7:50:47.571 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] []
    3/7/13 7:50:47.576 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.queue] [CalDAVAccountRefreshQueueableOperation :: calendar home path is empty, not refreshing calendars]
    3/7/13 7:50:47.582 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [>>>>>]
    3/7/13 7:50:47.582 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [PROPFIND https://caldav.calendar.yahoo.com/principals/users/saab9.5turbo/]
    3/7/13 7:50:47.582 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Brief: t]
    3/7/13 7:50:47.582 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Content-Length: 130]
    3/7/13 7:50:47.583 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Content-Type: text/xml]
    3/7/13 7:50:47.583 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Depth: 0]
    3/7/13 7:50:47.583 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [User-Agent: Mac OS X/10.8.2 (12C60) CalendarAgent/55]
    3/7/13 7:50:47.583 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] []
    3/7/13 7:50:47.583 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [<?xml version="1.0" encoding="UTF-8"?>
    <A:propfind xmlns:A="DAV:">
      <A:prop>
        <A:group-membership/>
      </A:prop>
    </A:propfind>]
    3/7/13 7:50:47.584 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] []
    3/7/13 7:50:47.584 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [>>>>>]
    3/7/13 7:50:48.101 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [<<<<<]
    3/7/13 7:50:48.101 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [HTTP/1.1 401 (Unauthorized)]
    3/7/13 7:50:48.102 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Cache-Control: no-store]
    3/7/13 7:50:48.102 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Connection: close]
    3/7/13 7:50:48.102 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Content-Language: en]
    3/7/13 7:50:48.102 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Content-Length: 1]
    3/7/13 7:50:48.103 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Content-Type: text/html]
    3/7/13 7:50:48.103 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Date: Fri, 08 Mar 2013 02:50:48 GMT]
    3/7/13 7:50:48.103 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Server: YTS/1.19.11]
    3/7/13 7:50:48.104 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Via: HTTP/1.1 calgate009.cal.sp2.yahoo.com (YahooTrafficServer/1.19.11 [c s f ])]
    3/7/13 7:50:48.104 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Www-Authenticate: Basic realm="Zimbra"]
    3/7/13 7:50:48.104 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] []
    3/7/13 7:50:48.104 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] []
    3/7/13 7:50:48.104 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [<<<<<]
    3/7/13 7:50:49.202 PM          MacPilot[4054]          A regular control size progress indicator <RBXProgressWheel: 0x212bf20> with the frame size for small control size detected.  Please use -setControlSize: to explicitly specify NSSmallControlSize
    3/7/13 7:51:00.584 PM          SecurityAgent[3818]          Problem during create from (builtin:login)
    3/7/13 7:51:00.584 PM          SecurityAgent[3818]          Problem during create from (builtin:login)
    And some more:
    Mar  7 20:51:07 Matthews-MacBook-Pro.local WindowServer[3177]: CGXGetConnectionProperty: Invalid connection 57091
    Mar  7 20:51:37 --- last message repeated 8 times ---
    Mar  7 20:53:14 Matthews-MacBook-Pro.local com.apple.SecurityServer[15]: Succeeded authorizing right 'system.hdd.smart' by client '/Library/Application Support/iStat Menus 4/iStatMenusDaemon' [104] for authorization created by '/Library/Application Support/iStat Menus 4/iStatMenusDaemon' [104] (B,0)
    Mar  7 20:53:14 Matthews-MacBook-Pro.local com.apple.SecurityServer[15]: Succeeded authorizing right 'system.hdd.smart' by client '/Library/Application Support/iStat Menus 4/iStatMenusDaemon' [104] for authorization created by '/Library/Application Support/iStat Menus 4/iStatMenusDaemon' [104] (B,0)
    Mar  7 20:53:44 --- last message repeated 2 times ---
    Mar  7 20:58:25 Matthews-MacBook-Pro.local CVMServer[114]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.
    Mar  7 20:58:25 Matthews-MacBook-Pro.local CVMServer[114]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.
    Mar  7 20:59:04 Matthews-MacBook-Pro.local Finder[3247]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
    Mar  7 21:03:05 Matthews-MacBook-Pro.local Finder[3247]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.
    I can't reinstall ML, nor can I create another user (unless I use Terminal, and I'm a novice at best with Terminal).
    I could really use some help here as it's been nearly 24 and I am going CRAZY!   Thanks in advance for your help.

  • Can't install a .mpkg file - a Security Preferences issue?

    I'm having the  issue installiung a .mpkg file - it's an App from Pantone.
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    Hello, you must be on 10.8!???
    By default Apple has changed the security settings to only allow installation of apps from the Mac App Store and identified developers. To change this permanently or temporarily go to System Preferences > Security & Privacy. On the General Tab click the little lock in the lower left corner to unlock the general preference pane.
    http://www.computeraudiophile.com/f11-software/your-security-preferences-allow-i nstallation-only-apps-mac-app-store-and-identified-developers-12789/

  • Security preference crashes

    I cannot access security in system perferences. It produces a "system preferences quit unexpectedly" message.

    OptionTrader,
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    Hey, I'm here to help you, and everyone else with problems. To that end, one thing that I attempt to do is discourage goose chasing. Snow Leopard works great for me, and I (usually) see no reason why it cannot work great for anyone else. When I do see that it isn't, I want to correct that.
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  • Unlocking secure PDFs on the Microsoft surface RT

    I recently bought a Windows Surface RT and the adobe application from the market place does not let me unlock secure PDF. I am currently attending the University of Phoenix and all of our text books are Apollo E-Books that are secured by protectedpdf password management. I was wondering if there will be patches for the windows RT platform that will fix this issue? If these patches are expected to occur, in what time frame wold I be looking at?

    If you had an Intel-based desktop machine, laptop, or tablet, you could install Adobe Reader XI (desktop app with the traditional Windows UI) and open the DRM-protected PDF documents from University of Phoenix.
    http://www.universityofphoenix.com/ebooks/ppdf.asp
    Unfortunately, Adobe Reader XI does not run on Microsoft Surface with Windows RT.  (More Intel-based tablets from Microsoft, Samsung, HP, Dell, etc. running Windows 8 will be released this year.)  Currently, Adobe Reader for mobile devices (iOS, Android, and Windows tablets) cannot open the DRM-protected PDF documents from University of Phoenix using the third-party technology called Vitrium's Protectedpdf due to the lack of full JavaScript support.

  • I cannot unlock the lock on administrator account

    Despite beeing logged into administrator account I can't unlock the lock when I go to System Preferences>Accounts , Time Machine, etc. Problem started since I lost my password. I managed to login into my account by logging as a guest and changing password for my own account (strange, but in fact it is possible to do that). I tried many solutions, but none worked (e.g. I set new account with administrator rights, but that one also is not allowed to unlock the lock).
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    mikolajjj wrote:
    Yep, I tried that too As I wrote, on the new administrator account I also cannot unlock the lock.
    Why do you think should I take my Mac to Apple Store? Does it seems to you as a hardware problem? Or do they have some tricky ways to undo everything?
    Acctually I found kind of a tricky way on a web, but I follow its steps as a monkey so again with no succes. These are unix commands to abstract for me. Do you understand the logic? Do you think it might help with my problem?
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  • Our business require to download & install SAP Java GUI 720. Able to download it but not to install due to "security preferences" restriction. Any suggestion?

    GE Energy requires us to use SAP for business. I downloaded the SAP Java GUI 720, can see it in the download window. But once I try to install it, the following message is shown: "SAP Java GUI 720 MacOSX.JAR” can’t be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the Mac App Store and identified developers."
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    Hello,
    To change the security settings go to:
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    On the '''General Tab''' click the '''little lock''' in the lower left corner to '''unlock the general preference pane'''. Then select the ''''Anywhere'''' radio button beneath "'''Allow applications downloaded from'''" then confirm.
    If you need more assistance just ask for it :)
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    Black Thunder.

  • Did security preferences in Safari break with version 7.1?

    I updated to Safari 7.1 and Mavericks 10.9.5. With this update I can no longer open a pdf from a website using the Adobe Reader plugin without first having to change the security settings in Safari from Ask to Allow. I did not have to do this in version 7.0.6. In version 7.0.6 when opening a pdf from a particular website for the first time, it would ask if I trust the site and make an entry in the security preferences for Adobe Reader for that website. In version 7.1, it does not ask and thus will not open the pdf using Adobe Acrobat Reader. It will open it directly in Safari but I cannot see all the items such as attached notes to the pdf.
    To fix this I needed to make a setting change in the security preferences from Ask to Allow for the Adobe Reader Plugin. This is not acceptable, as this permits opening of any pdf from any website. Is this a bug that Apple needs to fix?

    see:
    http://helpx.adobe.com/acrobat/kb/safari-8-mac-osx-1010-pdf.html
    Apple seemingly introduced a new security policy from Safari 8 on Mac OSX10.10 and from Safari 7.1 on Mac OSX 10.9.5.
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