Cannot unlock this iphone5s
ios 7 0.2 cannot unlock this iphone5s
Hi cherngfromjohor bahru,
I apologize, I'm a bit unclear on your exact question. If you are saying you can't unlock your iPhone meaning you are having an issue with the passcode on the lock screen, then you may find this article helpful:
iOS: Forgot passcode or device disabled
http://support.apple.com/kb/ht1212
If on the other hand you are talking about unlocking to use with a different carrier, then this article may be more useful:
iPhone: About unlocking
http://support.apple.com/kb/ht5014
Regards,
- Brenden
Similar Messages
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Am facing issue on my iphone 5s after updating to ios 7.1.1, every while the phone hang after lock it and cannot unlock and even cannot turn on the screen this is so annoying, kindly advice if i have to go back to the store as device still under warranty, and if its a hardware issue or software ??
Hello HaithamOkeely,
We've an article that provides the following troubleshooting steps that may help stabilize your iPhone.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
Allen -
My colleague recently synched his phone and now has a full keyboard on the lock screen. My lock screen keypad is set up like phone keys (alphanumeric). He's wondering why his is different, and he also now cannot unlock it. Anyone have this happen? He came to me yesterday and I noticed that his iPhone 4 still had old software (version in the 4's), so I advised him that he needed to synch it up to get the iOS 5.1.1 version. He synched and now can't get back in. He was entering his passcode on the lock screen (which wasn't taking) and I noted to him that his screen didn't look like mine. Anyone know how to fix this issue, or does he have to do a full restore?
He has set up a complex password instead of a simple passcode for his phone. If he doesn't know what it is, he'll have to restore. There is no way around a forgotten passcode.
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I cannot unlock my phone. When I hit the number the key is highlighted but the "dot" does not show in the passcode box. Have shut it off and restarted nothing. Held on/off and "square" key to reset but still nothing. Any ideas on how to resolve this issue
Connect to iTunes and try to reset it from there.
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My Mac HD says that I have Quicktime Software, all that I find in my applications is Quicktime Player. And I cannot unlock Quicktime Pro in this program through its preferences.. help?
http://support.apple.com/kb/DL923?viewlocale=en_US&locale=en_US
Install and register this version. It installs in the Utilities folder. -
My ipad is disabled and I updated it, then the apple id and password were required I entered it but the itunes says this email cannot be used to unlock this ipad. So what can I do? anybody help me please.
is it the ipad that is disable or your Apple ID?
This article contains instructions on what to do if have forgotten your passcode or your device is disabled:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Contacting apple id support
http://www.apple.com/support/appleid/contact/ -
Icloud account cannot be used to unlock this iphone
Hi I previously managed to set-up my iphone then lock it out by entering my passcode incorrectly too many times. In the end I have to restore the phone via itunes (which took 3 hrs)!.
I'm now trying to reset-up the phone, when I turned it on it remembered the previous icloud account the phone had been set-up with however it would not accept the password. Its now saying this icloud account cannot be used to unlock this iphone.
When i log into the same icloud account on the PC, the password works, however the find my iphone doesn't show this iphone as being connected.
Any ideas on who I can get this iphone working again.
Thanks SadieYou cannot Bypass the iPhone Activation Process.
The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818 -
Activating ipad, kept saying that my apple id cannot be used to unlock this ipad
activating ipad, kept saying that my apple id cannot be used to unlock this ipad
Yes.. Everytin was normal n it happen after i update.. Fr both ipad n iphone..
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"cannot be used to unlock this iphone"
Hi,
i restore my iphone to upgrade to ios 7.0.2 then this message display when i write my Apple ID
"cannot be used to unlock this iphone" ..
what can i do to open my iphone ???Give this a try (this is normally the proceedure when you want to sell the phone on).
1st Turn the phone completely off. Next goto http://icloud.com and log in,
Next select 'Find My iPhone', select your phone from the dropdown list and select 'Remove Device'.
Log out of your icloud account, Put phone into DFU mode, Restore phone and set up as a new iphone.
Following the above proceedure will remove the activation lock
Hope this helps -
HT1212 the password cannot be used to unlock this device
I wanna help a friend to activate his ipad, but after the whole process the itune will tell me that i cannot use this password to unlock this devive. what to do in this case... need some help
Activation Lock: http://support.apple.com/kb/ht1766
Reset Apple ID Password: http://support.apple.com/kb/ht5787 -
Hi I purchased iphone5 in uk..Now am in India before coming I unlocked my iphone using my mail id.but now its not activating they telling now this mail id is not used to unlock this iphone.what can i do now?please anyone tel me the answers
Only the Carrier it is Locked to can Unlock it.
Contact the Carrier. -
I am a user of iPhone 4 that they gave to me .. then suddenly my brother restored it and we cannot identify the apple id and password that have used to unlock this phone.. please help me .. because i can't use anymore my phone
Please Help me .. im from Philippines
thx a lot apple company
<Email Edited By Host>This is not Apple we are all users here
You will need to obtain the original Apple id ,that is the only way to unlock it
Speak to the original owner .If you cannot it is likely the iPhone was stolen and the activation lock is preventing use by a third party that is you -
Email cannot be used to unlock this iphone
ihave apple id but email cannot be used to unlock this iphone
Hi shahid.syl3,
The article linked below provides details that can help get this device removed from a previous owner's account.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/en-us/HT201441
Cheers,
Allen -
HT4061 cannot be used to unlock this iphone
cannot be used to unlock this iphone
If help is desired, try posting something that makes some logical sense.
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Hi. Just tryed to sync my iphone and restore it by acsident. It wasnt my ariginaly and person who give it to me dosnt know itunes password. Wnen i put my pasword in for activate it, its tell me "cannot be used to unlock this IPhone" What should i do?
ThanksRadaMoore wrote:
Hi. Just tryed to sync my iphone and restore it by acsident.
Hogwash, as such is impossible.
Doesn't matter though, as you won't be able to use this phone, & Apple can't/won't help you.
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