Cannot update AST from 1.4.4v14 (Update available)
We recently upgraded from AST server 10.6 to 10.8.
We did a clean install of the 10.8 server with no migration.
However, we cannot update to Apple Service Toolkit version from the reported 1.4.4v14 (Update available)
We did a clean install and everything seems to working ok,
installation of Gateway manager 1.5.3 sucessfully installed.
Account Authenicated.
Static IP address set.
Installed 8, 9, 10 and 11.
However the gateway manager still reports that an update is available.
I disconnect the AST try and run the 1.5.3 update.
It re-enables the AST and then tells me that an update is required.
What steps are we missing?
Try re-indexing Spotlight.
Spotlight – Re-index
If worse comes to worse, and it is in your Purchases tab, delete 1.0.3 and download it again. You might need to do Spotlight again.
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Cannot update Adobe Acrobat for Mac from 11.0.0 to 11.0.01
Hi all. I cannot update my Adobe Acrobat from 11.0.0 to 11.0.01. There's been some error during the installation of the update. I have tried uninstall and reinstall for several times but didn't help. The error log is as follows:
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: @(#)PROGRAM:Install PROJECT:Install-735
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: @(#)PROGRAM:Installer PROJECT:Installer-614
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Hardware: MacBookPro8,1 @ 2.40 GHz (x 4), 8192 MB RAM
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Running OS Build: Mac OS X 10.8.2 (12C60)
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: TMPDIR=/var/folders/xr/gczqchkx567d6ty6y6rww5sr0000gn/T/
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: SHELL=/bin/bash
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: HOME=/Users/MYNAME
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: USER=MYNAME
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: LOGNAME=MYNAME
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: SSH_AUTH_SOCK=/tmp/launch-wjOeEs/Listeners
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: Apple_Ubiquity_Message=/tmp/launch-S51plA/Apple_Ubiquity_Message
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: Apple_PubSub_Socket_Render=/tmp/launch-druDAU/Render
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: COMMAND_MODE=unix2003
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Feb 27 19:00:24 MYNAME-MBP.local Installer[4256]: Adobe Acrobat XI Pro (11.0.01) Installation Log
Feb 27 19:00:24 MYNAME-MBP.local Installer[4256]: Opened from: /Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg
Feb 27 19:00:24 MYNAME-MBP.local Installer[4256]: Product archive /Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg trustLevel=202
Feb 27 19:01:54 MYNAME-MBP.local Installer[4256]: InstallerStatusNotifications plugin loaded
Feb 27 19:01:58 MYNAME-MBP.local runner[4269]: Administrator authorization granted.
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: ===================================================================== ===========
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: User picked Standard Install
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Choices selected for installation:
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Install: "Adobe Acrobat XI Pro (11.0.01)"
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: AcrobatUpd11001.pkg#payload.pkg : com.adobe.acrobat.a11.AcrobatUpd11001 : 11.0.01
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: ===================================================================== ===========
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: It took 0.00 seconds to summarize the package selections.
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload. pkg
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Set authorization level to root for session
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Will use PK session
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Starting installation:
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Configuring volume "HardDisk"
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Preparing disk for local booted install.
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Free space on "HardDisk": 47.25 GB (47253155840 bytes).
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Create temporary directory "/var/folders/xr/gczqchkx567d6ty6y6rww5sr0000gn/T//Install.4256POG6iX "
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: IFPKInstallElement (1 packages)
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Using authorization level of root for IFPKInstallElement
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: installd: Starting
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: installd: uid=0, euid=0
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: ----- Begin install -----
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: request=PKInstallRequest <1 packages, destination=/tmp>
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: packages=(
"PKLeopardPackage <file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload .pkg>"
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: Extracting file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload. pkg (destination=/private/tmp/.PKInstallSandboxManager/1.sandbox/Root/com .adobe.acrobat.viewer.updater, uid=0)
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: prevent user idle system sleep
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: suspending backupd
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: 1545688085
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: Info: Space availability check passed.
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: Info: UI mode installation.
Feb 27 19:02:03 MYNAME-MBP.local installd[4272]: ./preinstall: AcroPatchInstall:INFO: More than one path found, showing window to choose one.
Feb 27 19:02:03 MYNAME-MBP.local installd[4272]: ./preinstall: Processed application path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' INFO: For creating debug logs, please run following command in terminal'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' $ sudo defaults write "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel debug'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [1], cmdErrMsg [2013-02-27 19:02:05.286 defaults[4296:1307] \nThe domain/default pair of (/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides, AcroPatchLogLevel) does not exist], cmdOutput []'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: App. path is obtained as /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /bin/ps -x -c -A | grep AdobeResourceSynchronizer'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [1], cmdErrMsg [], cmdOutput []'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Getting installed application locale'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u' cmd: /usr/bin/defaults read "/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/AcroLocale" AcroInstallLocaleID'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [MUI]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: The installed app language obtained [MUI].'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: Task plist file validation successful, file path: /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc/Tools/Tasks.plist'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Checking for browser plugin.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: The path obtained from /Library/Preferences/com.adobe.acrobat.pdfviewer is /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/Internet Plug-Ins/AdobePDFViewer.plugin'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/Info" CFBundleVersion'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/Automator/Save as Adobe PDF.action'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/Automator/Save as Adobe PDF.action/Contents/Info" CFBundleVersion'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/PDF Services/Save as Adobe PDF.app'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/PDF Services/Save as Adobe PDF.app/Contents/Info" CFBundleVersion'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Browser Plugin should be updated.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Print Automator should be updated.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Print PDF Service should be updated.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Pre-validating all the tasks.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Pre-validation for all tasks successful.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: PackageKit: Shoving /private/tmp/.PKInstallSandboxManager/1.sandbox/Root (1 items) to /tmp
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI.7z.
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta Copyright (c) 1999-2009 Igor Pavlov 2009-05-30
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Processing archive: MUI.7z
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Built-in/Accessibility.acroplugin/Contents/MacOS/Acc essibility
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAM T
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAMT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/AcroAMT.framework/AcroAMT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: E_FAIL
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting en_US.7z.
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta Copyright (c) 1999-2009 Igor Pavlov 2009-05-30
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Error:
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: there is no such archive
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' INFO: For creating debug logs, please run following command in terminal'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' $ sudo defaults write "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel debug'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [1], cmdErrMsg [2013-02-27 19:02:07.866 defaults[4318:1307] \nThe domain/default pair of (/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides, AcroPatchLogLevel) does not exist], cmdOutput []'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: App. path is obtained as /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Getting installed application locale'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u' cmd: /usr/bin/defaults read "/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/AcroLocale" AcroInstallLocaleID'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [MUI]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: The installed app language obtained [MUI].'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: Task plist file validation successful, file path: /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc/Tools/Tasks.plist'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Checking for browser plugin.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: The path obtained from /Library/Preferences/com.adobe.acrobat.pdfviewer is /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/Internet Plug-Ins/AdobePDFViewer.plugin'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/Info" CFBundleVersion'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/Automator/Save as Adobe PDF.action'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/Automator/Save as Adobe PDF.action/Contents/Info" CFBundleVersion'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/PDF Services/Save as Adobe PDF.app'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/PDF Services/Save as Adobe PDF.app/Contents/Info" CFBundleVersion'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Browser Plugin should be updated.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Print Automator should be updated.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Print PDF Service should be updated.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Preparing for Rollback for all the valid tasks.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u' cmd: /bin/cp -fR "/Applications/Adobe Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" "/tmp/com.adobe.acrobat.viewer.updater/rollbackstore/Applications/Ado be Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT"'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [1], cmdErrMsg [cp: symlink: Versions/Current/AcroAMT: No space left on device], cmdOutput []'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'ERROR : The rollback preparation command /bin/cp -fR "/Applications/Adobe Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" "/tmp/com.adobe.acrobat.viewer.updater/rollbackstore/Applications/Ado be Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" failed.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'EXCEPTION: Caught an exception while preparing for rollback for task 0.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Traceback (most recent call last):'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 1036, in beginScan'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' prepareForRollback(plist[i],i)'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 588, in prepareForRollback'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' prepareRollbackForOverwrite(dest,isDir,tasknum)'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 563, in prepareRollbackForOverwrite'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' raise Exception("GenericError")'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Exception: GenericError'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ''
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: The details of the failed task are'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' TaskType = Overwrite'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' StagingRootDir = Application'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' RelativePath = Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' IsDirectory = 0'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' TargetPackageId = com.adobe.acrobat.11.viewer.app.pkg'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' LangId = MUI'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' ChecksumBefore = 0'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' ChecksumAfter = 1925040286.0'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' NSFileOwnerAccountName = root'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' NSFilePosixPermissions = 509'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' NSFileGroupOwnerAccountName = admin'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: Postinstall exited with error code 116.
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: releasing backupd
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: allow user idle system sleep
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11001.pkg”." UserInfo=0x7fac8a42ebd0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#pa yload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11001, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11001.pkg”.} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobatUpd11001.pkg\U201d.";
NSURL = "file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload .pkg";
PKInstallPackageIdentifier = "com.adobe.acrobat.a11.AcrobatUpd11001";
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11001.pkg”." UserInfo=0x7fd3dbc6eee0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#pa yload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11001, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11001.pkg”.}
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: IFDInstallController DBC828D0 state = 7
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: Displaying 'Install Failed' UI.
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.The error in the log is as follows:
BEGIN INSTALL LOG EXCERPT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: E_FAIL
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting en_US.7z.
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta Copyright (c) 1999-2009 Igor Pavlov 2009-05-30
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Error:
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: there is no such archive
END INSTALL LOG EXCERPT
After this error the whole install begins a cascade failure.
Bill@VT has the correct troubleshooting procedure though. Download the update and try updating locally rather than through the ARM updater. -
Please can someone help me. I have been using my present account card for almost 2 years. Recently when purchasing free apps from store, I put in my password, then it takes me to my account to enter the security code for my card I do this and I have even re-entered the new card and it's still not accepting it.
Hence I cannot update or buy until I do this. The same thing happened with my daughters account and had to use her dads card.Please can someone help me. I have been using my present account card for almost 2 years. Recently when purchasing free apps from store, I put in my password, then it takes me to my account to enter the security code for my card I do this and I have even re-entered the new card and it's still not accepting it.
Hence I cannot update or buy until I do this. The same thing happened with my daughters account and had to use her dads card. -
I cannot update IPhoto or IMovie- Error message from App Store
Hi there-
I cannot update IPhoto or IMovie. I have the latest OS. I cannot use these Apps either- they both ask me to update to the newest version, but when I try to I get an error message saying that the App store could not complete my request and to please try again later (null). Any ideas??Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ appstore.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
I cannot update my apps on my iPhone 3. I think it's because I've discovered I have 2 Apple ID's, the original one for iTunes from 2009, and another one I used more recently. I think I must have changed my Apple ID to the more recent email, but my iPhone does not accept any password for the new ID. I have tried changing back but cannot. I have reset passowrds on both ID's 6 or 7 times, but that does not work either. I read I cannot undo an Apple ID, so I have 2, but they are mixed up. Help?
Did you purchase or download the apps with your old ID? Apps are tied to the ID that is was purchased from.
If it is a new app you bought with your new ID, you can go into settings - appstore- apple id and then log out. -
I cannot update from Safari 5.1 to 6. or 7. I have a Mac OSX 10.6.8
I cannot update from Safari 5.1 to 6. or 7. I have a Mac OSX 10.6.8
It isn't possible on that OS. You need to upgrade the computer's OS or use a different web browser.
(116695) -
My Creative Cloud is always empty. I've had this trouble for over a year. I cannot update Lightroom because of it and Photoshop does not update properly. I cannot open the RAW files from my new camera, a Nikon D750. Each time I want to update, I have to talk to you and delete things and reinstall things but it doesn't fix it properly!
I have contacted Adobe before and always have to go through a tedious delete stuff and reinstall, then next time it happens all over again.
I'm really fed up with it and want to know how to fix it properly. I am in the UK, if that makes any difference.This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Unable to Update - Disk cannot be read from or written too
Every time i got to update the music library onto the IPOD it says "The ipod cannot be updated. The disk could not be read from or written to." I have the newest version of itunes installed and i believe the ipod is up to date. The ipod is recognized in itunes and as a removable drive in my computer. I read somewhere that said reinstalling the drivers for the ipod might help fix it but as i recieved it used, I don't have the disk that comes with the ipod... any suggestions?
it's probably worth checking through the possibilities from this document:
"Disk cannot be read from or written to" when syncing iPod or "Firmware update failure" error when updating or restoring iPod -
I am a resident of Canada. I cannot purchase any items from ITunes Store because I cannot update my billing address correctly. It is always default to US address. Why?
iTunes Store: Changing Account Information
http://support.apple.com/kb/HT1918
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Apple ID Support - Manage Account
http://www.apple.com/support/appleid/manage/
Switching an iTunes Store account to a different country
http://www.ilounge.com/index.php/articles/comments/switching-an-itunes-store-acc ount-to-a-different-country/
Cheers, Tom -
I cannot export projects from GB in my MacBook into GB on my iPad3; nor can I export from IPad to my MacBook. I have tried going onto Apps update on the MacBook, but there were none available. I have read that this omission is to be corrected - can you confirm this is intended to happen, or is it already in process. While awaiting for this essential development, can you please suggest any way of transferring information either way?
spicer_the_coalman wrote:
I cannot export projects from GB in my MacBook into GB on my iPad3
http://www.bulletsandbones.com/GB/GBFAQ.html#exportgbxtogbi
(Let the page FULLY load. The link to your answer is at the top of your screen)
spicer_the_coalman wrote:
nor can I export from IPad to my MacBook.
http://www.bulletsandbones.com/GB/GBFAQ.html#exportgbitogbx
(Let the page FULLY load. The link to your answer is at the top of your screen) -
How do I transfer all photos and music from my old iphone 3gs to new iphone 4s? I have a new laptop because the old one broke and so do not have non camera roll photos or music stored anywhere apart from the iphone 3gs and cannot update io5 on the iphone 3gs without erasibng everything. i need help!!!
Syncing to a new iTunes library or computer will erase your phone. Only if you back up manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device -
I cannot update from OS X 10.9.4 t0 10.9.5> Whenever I try I get the following message: File couldn't be installed error (513) and something about not having the proper permission. Under the Macintosh HD sharing and permissions settings I have customized the settings so that (Me) has read and write permission followed by the system with read and write permission, wheel and everyone have Read permissions.
I have no problems updating apps such as Adobe CC or iTunes but cannot update the operating system, can someone help me? Thanks.1. Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.
Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.
When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, go to Step 2.
If there's no change after taking this step, continue.
2. Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/var/folders
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "folders" selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
After updating to IOS 6.0.1 I cannot copy photos from the iPhoto library to the iPhone. The events appear correctly but the photo count in all the Events is 0
Same problem here, and it's not isolated.
https://discussions.apple.com/message/20228281#20228281
I believe you will find you can again sync Photos if you delete the "iPod Photo Cache", but predict that any subsequent attempt will fail. In my case, the enxt sync removes all the photos again - I've seen other reports of error messages upon sync. Mine just fails silently. :-) -
Cannot update ipod software from version 1.0.2 to 1.0.3
I cannot update ipod software from version 1.0.2 to 1.0.3. The message says, "The ipod cannot be updated because it contains files that are in use by another application." It's an ipod nano 7th generation. My Mac OS X is version 10.6.8. What should I do?
Temporarily disable ALL of your anitvirus/antispyware software or in your AV software turn off iPod scanning.
-
I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont need it and i want to report a problem for this issue and able to get update my apps
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.
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