Cannot update/backup iphone because iphone disconnected

I have seen this question asked many times and no one seems to know the way to fix it or why it randomly starts happening. 
I cannot sync my wife's iPhone.  I continue to get the "cannot update/backup iphone because iphone disconnected."
I have switched usb ports, gotten a new cable, cleaned the connections, but nothing works.  Is there anything short of wiping the phone and starting over?  I am on iOS 4.3.3 and iTunes 10.4.1 (10).
Wife has already started from scratch once, I would like to avoid that again.

And I said that problems can happen to any phone. I was just saying that the OP was from 3 years ago, and you responded to them. A generic answer would show that your response is what to do with a Mac computer, since the info that you posted does not apply to a Windows computer. Again, thanks for joining, my comment was just the understanding of your post as well.

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