Cannot update because firefox never gets beyond the "Downloading Firefox" box, the one with "Hide" button in the lower left corner.

the "Software Update" box shows "Downloading Firefox" the blue strip runs across the box in the area that is immediately above, "Connecting to the update server..." I have let it run for over an hour a couple of times - it never gets beyond this step.

If you have problems with updating then best is to download the full version and uninstall the currently installed version.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

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