Cannot Update Blackberry Device

Hi,
I have Blackberry 8520, the device software version is 4.6.1.314. I have tried update to v5.0. cannot do it, everytime it says my software is up to date. Well the Device software is not.
Can anyone help with this problem.
Regards,
Akar Parekh

Hi and Welcome to the Forums!
Well, since you didn't reveal the method of updating that you are using (there are several), I'm going to guess that you ran the desktop software and had it check for updates. That sometimes works, and sometimes not. The best method, IMHO, is to use this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
While it's written for a "reload" of your OS, it works the same for upgrading or downgrading as well. If you choose to use an OS package that is not for your home carrier, then insert, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

HT4972 what if i cannot update my device to ios 5 due to connection error?

what if i cannot update my device to ios 5 due to connection error?

If you ae getting a network timeout error, disable the computer's antivirus and firewall during hte download and update.

HT4528 First of all I cannot update my device because I do not have enough memory, so I tried to delete some apps and to no avail can I get enough memory! So wondering if I should even update because I do not want to loose everything on my phone.

First of all I cannot update my device because I do not have enough memory to update my device. So I started deleting my apps and to no avail could I get enough memory. So I am wondering if it is worth the update if I have to loose everything on my phone ! Secondly one of the apps I deleted is the facebook app and now I tried to put it back on and it will not work! So now I have deleted stuff and can't get it back and still cannot do update!

It requries 3 gb to update over the air.
If you connect to iTunes you can backup the phone, then update the phone through iTunes instead, where it doesnt require 3 gb free on the phone.

Cannot update blackberry app world. It shows some weird error.

Here is the story. I was using os7 and and 2 days back I upgraded it to 7.1. As usual after upgrading the os, I updated pre installed apps. Like Facebook and bbm and did a re start. After re staring I found that there is no Facebook and bbm icon. I went to app world and searched for it. At the bbm screen there was no button, no re install, delete or anything. On facebook page there was a re install button through which I re installed it and again did a re boot. But again the same thing. So I though of re installing the firmware. I wiped the device via bbsak and installed the firmware via loader.exe (later I also tried with blackberry desktop manager). Now after upgrading when I went to update my app world, it re directed me to browser where I clicked download and then an error came up. I have attached a pic. Now I am unable to upgrade my blackberry app world. I tried several things like removing app world and again trying to Download it from browser, re installing firmware, downgrading and then again upgrading to 7.1 but all in vain. Please help, as I don't have any clue what's wrong and what to do. 
P. S: It's my first blackberry, and I bought it unlocked 5 days back. And I don't use BIS. I tried downloading app world via WiFi and via mobile data. 
 
Here is the error shown 
 
Error: Invalid manifest or application descriptor. 
 
The "MIDlet-Name" attribute is missing 
 
Posted via the CrackBerry App for Android

Hi and Welcome to the Community!!
Please try this sequence:
1) Remove both AppWorld AND the Identity App from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld (during which a fresh version of the Identity App should also install)
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot update BlackBerry 8220

Hi everyone,
I never post a message there 'cause I've found always a good answers for my questions.
But today something is going wrong with a colleague's Blackberry 8220.
just for a refresh, I did :
- installed -- 8220M_PBr4.6.0_rel318_PL4.1.0.61_A4.6.0.180_Bouygues.exe -- (I'm in France) in the pc, just before to click on finish I've deleted vendor.xml file, and then started Desktop Manager.
- So, when I plug-in the BlackBerry no updates are available, even if the version actually installed in the BlackBerry is older than the update.
Why I need to change the OS? Because even if I've wiped sveral times and did the bes activation again and again, the BlackBerry still reboot suddenly when you're using it or when I close the flip it ask me the SIMcard PINcode again.
Does someone has a tip to give me to sort me out from that blackhole?
Thanks in advance
Flaximus
Flaximus
Solved!
Go to Solution.

You still haven't answered my question:
"What OS release is on the device right now? OPtions > About?"
If you want to install the same release on a device with the same release:
You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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Cannot update my device Curve 8520

Hi all,
Am having some problems with my phone.
The other day my phone was scrolling in the wrong direction so I took the battery out and put it back in, the phone showed the BlackBerry sign and the progress bar it got just over the half way mark & stopped, I left it like that for about 20minutes to no avail.
I must have taken the battery out about 15-20 times and it still didn't get any further, I called T-Mobile they said to take my phone into a shop.
Well I plugged my phone into my laptop and it switched on after a while, I updated the software on my laptop & then my phone. It deleted my messages, numbers, emails, bbm, facebook & BlackBerry aps. It also stopped me receiving MMS messages & I was unable to view Excel spreadsheets ( I have fixed the Excel issue via Desktop Software installing the app).
It also has changed my sms messages back to the old settings (Not the bubble like) & the keyboard lock is no longer the mute key on the top of the phone.
I've plugged my phone in again and it says I already have the latest updates. (Which clearly I do not).
The version on my handset says:
V4.6.1.314 (Platform V4.2.0.135
I tried to update from the T-Mobile local site via the BlackBerry carrier but I do not know the log in details.
Please please please can someone help me...

What version is it that you are wanting to update to?
Here is a link to the latest officially released 8520 operating system, and instructions to follow for the upgrade:
http://www.blackberryforums.com/general-8500-series-discussion-gemini/241870-latest-os-8520-5-0-0-16...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Cannot update blackberry world

It is very frustrating. I want to update my Blackberry for the various apps and when asked for my username and password, I key them in and then I'm asked for the username associates with the smartphone which is my email I put my email but it is not recognized never ever ever. I can't use the apps because I can't download them and I don't understand why this wretched thing is not working. I went to my account and my username is my email but still they ask me for the username like I've entered something wrong.
Please fix this because I am at the last drop of my patience

Sure if you're having problem then Contact Vodafone , they can do it for you
Good luck.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Cannot update software (9300M_PBr6.0.0_rel2342_PL6.6.0.195_A6.0.0.526_Rogers_Wireless_Inc)

Hi all,
I have downloaded this software from the BB site three days back. But I cannot update it on my BB 9300. I have version 5. I have tried out through desktop manager but it shows that there is no update, wherese I have already installed it in my PC and it is shown in Control Panel. I dont have BIS or BES activeted. Is this the reason that I cannot update my device??????
plz help me eith this problem...
Solved!
Go to Solution.

Dear Craigashy,
Thanx for the advice.
I have tried both your ways. But neither worked.
First, I opened C drive then program files then common files then research in motion folder. In there I opened apploader folder then I clicked Loader (with a phone icon). Then it shows the available applications, but that doesn't show the new OS.
Second, the BB webpage has the update site. I clicked on OS 6 then clicked Update, then it took me to http://in.blackberry.com/update there I selected my phone i.e 9300 and it showd upgrade to OS 6. but when I clicked that it again takes me back to http://in.blackberry.com/services/blackberry6/update.jsp and it continues in circle......
I am really puzzled what to do. The desktop manager tells me that the upgrade version is available but is for only for active blackberry subcribers. Now what does Blackberry subscription means??

Blackberry desktop software cannot update my error 507 9800touch phone

my blackberry desktop software cannot update and load an os to the phone. i have error 507 which means there is no os on my phone as i read somewhere. but the problem is.... i have tried all the intruction on the solution on error507 but to no avail. the device software alwas says " "There is no BlackBerry® Software available." with Cancel, Update and Retry option. If I choose to Update the software it will say that no software is available... i even tried downloading the os6 for my fone and used the loader but it gets stuck at the last process with the same message "There is no BlackBerry® Software available.
i have read around but no solutions. please help as am desperate

Hello,
Please check carefully these instructions, most importantly the part about deleting VENDOR.XML file(s).
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, use this process:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
freexrythem wrote:
"There is no BlackBerry® Software available."
Most often, that message is the result of one (or more) of the following:
There is no BB OS package installed to the PC, and there is nothing available from the carrier (as represented by the VendorID hardcoded into the device)
There is a BB OS package installed to the PC, but it is from a different (per VendorID) carrier, and the VENDOR.XML file(s) have not been deleted (which causes the installed package to be ignored)
There is more than one BB OS package installed to the PC...which can confuse the Loader tool
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry 8707g. Cannot update. BBM-Groups won't work

Hi friends,
One of my friends is facing a problem with her blackberry device. She recently bought the 8707g, with an Airtel connection (INDIA). Now her messenger is working fine, but she cannot use the blackberry groups. It says, you need to upgrade your blackberry messenger.
When i went online to update the messenger, it said, you need to update your Blackberry OS.
So i followed to steps to update the messenger.
some downloading, some add on into my firefox, etc etc.... Next when i click to check if any updates are available for my 8707g, it says : NO UPDATES AVAILABLE FOR YOUR PHONE.
My current OS is : 4.2.102 something something .
Please help me how to update my Blackberry OS via USB cable....
I installed the Desktop manager, but it crashed my friend's PC... (low system hardware)... so her pc isn't working anymore... thou i shall try to get it fixed later....
I am using my PC now. And i don't want to risk using the Desktio manager. So is ther any other way to update it? Hell... can i use Blackberry Groups ony this 8707 Phone?
An Idea is not enough.

Hello,
From a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

If I no longer have access to my original e-mail associated with my account and my passwords and e-mail accounts associated with my Apple device, how can I fix this solution? I have 2 ipads and 1 iphone and I cannot update any of my apps.

I tried to change the e-mail associated with my apple account because my school was closing and I knew I would no longer have accss to that e-mail account, however now all 3 of my devices ( 2 ipads & 1 iphone are screwed up as far as the e-mail accounts associated with each device and the passwords. I have tried all the on-line support/suggestions and took my devices to a local Apple store and no one/nothing helps.
Does anyone have a solution? I can purchase new apps but I cannot update any of the apps I have to any of my devices.
<Email Edited By Host>

Unfortunately, it says I can't delete anything without the missing password.

During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

Apps won't install: BlackBerry Desktop Mgr failed to validate your BlackBerry device update

Just tried out the new Desktop Manager for Mac and it seems to blow up when trying to either install or uninstall applications.
I get the following error:
BlackBerry® Desktop Manager failed to validate your BlackBerry® device update.
Validation failed because a module marked for add (net_rim_platform_resource__pt) is not available on local disk
Some users have reported success with uninstalling an app first, but no luck with me.
Anyone have any ideas on this?
Thanks,
Tom

Hi,
I've had the same problem and I have figured it out...for me anyway. Make sure you have the latest version of Blackberry Desktop Manager and obviously the lastest software for BlackBerry Torch also. So, ths is what worked for me...
connect phone to computer and click on Applications (top right)
click "Check for Updates"
click "Show Other Versions" (if there are no updates for phone)
chose "BlackBerry 6.0 6.0.0.246 (Current Version-Reload)
then select
Once this has reloaded and your device is restarted go back to Applications and add/delete (by checking or un-checking) what you want.
*Warning: I had a fair amount of trouble with error messages or something having to be reset, but after going through all the red tape and turning my phone off and on again a couple times it worked!!
Hope this helps or at least gets you started.
~Never missed my iPhone so much~
Geaux Tigers

I cannot update my ipod because its says mobile device service is not started

i cannot update my ipod because it says mobile device service is not started

http://support.apple.com/kb/TS1567

How to Re-Install your Applications after Updating to BlackBerry Device Software 5.0

If you have recently updated your BlackBerry to BlackBerry Device Software version 5.0 you may have noticed that you are missing some of your applications. The most common reason for this is that the applications are not designed to be run on a BlackBerry using version 5.0 and they are automatically removed during the reload process.
If this has happened to you you will need to follow the steps outlined in one or both of the the following articles:
Applications are removed after upgrading or switching to a BlackBerry smartphone running BlackBerry ... (KB19913)
Application icon missing and displays in an 'Archived' status in BlackBerry App World after upgradin... (KB19976)
BlackBerry Wallet icon disappears when upgrading to BlackBerry Device Software 5.0 (KB19911)
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Hey I tried that before and it work but yesterday I was using my phone while talking to someone so I rest it down on a table then phone screen went black n when I press it it never responded so I need normal procedure by taking out the battery it load up then froze coming to the end of the loading bar it froze again I waited for a while took out the battery waited for 5 minis same thing I waited for 10 minis same thing so I waited 30 minis or more same thing
I left on with froze for the whole night same thing...what else can I do need help ASAP got so many important information on there already missed out and important program this morning because of that

Cannot Update Blackberry Device

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