Cannot update Camera Raw 8.5 even manually

Hi
I cannot update Camera Raw 8.5. CC Desktop application shows no update.  And if I try to install manually he update, I get the suppressed message even after I had deleted the AdobeUpdaterPrefs.dat file.
I am on Windows 8.1
Regards.
Efe Ersoy

Are you an enterprise customer if so please refer:
http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html
Make sure your updates are not disabled.
Regards,
Ashutosh

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    Fred: OK, how can I easily get the bloody serial number for you?
    Soumyadeep: Fred, I have locate the serial number in your Adobe account.
    Soumyadeep: Once you login to the Adobe account, click on "My products" under the "My products and services".
    Soumyadeep: There you can locate the serial number which you have registered.
    Fred: OK, so you don't need it now. It isn't in a format that I can copy and paste.
    Fred: 116040070815784336099081
    Soumyadeep: Since it was registered in your Adobe account we can get the information from there.
    Soumyadeep: Thank you for the serial number.
    Soumyadeep: Fred, I would like to inform you that all the raw edit options you will get in Lightroom develop module.
    Fred: I hope I copied it correctly it is presented so small.
    Fred: OK, just a second.
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    Fred: Not allowing all of the wonderful adjustment toos, particularly the new ones in Camera Raw. I just don't understand the disconnect.
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    Fred: If I had wanted to process all my images in LightRoom I would not have wasted my money on CS6. Does that make sense?
    Fred: PhotoShop CS6
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    Fred: I don't want to process my images in LightRoom 4. I want to catalog and sort them. I want to process the RAW files from Canon in Camera Raw and then move on to PhotoShop 6 Extended.
    Fred: So, what you are telling me is that I can't open a RAW file in LightRoom into Camera Raw. Simply stated.
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    Soumyadeep: May I have the name of the camera model you are referring?
    Fred: Two camera models: EOS 5D Mark II and EOS 60D
    Soumyadeep: Please so that I can check further and try to troubleshoot your issue.
    Soumyadeep: .Thank you for the information.
    Fred: Both are listed as supported by Adobe PhotoShop and Camera Raw. I found that in my research.
    Soumyadeep: Okay.
    Soumyadeep: Please close all the Adobe applications.
    Fred: I simply want to go from LightRoom 4 directly to Camera Raw 7.01 and then onto PhotoShop 6 Extended. Seems pretty straight forward and logical to me. Then again I'm not Adobe.
    Fred: OK, just a moment and I'll do that.
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    Soumyadeep: Fred, may I know what operating system you are using?
    Fred: I am working on Windows 7 64 bit operating system.
    Fred: I have closed all applications from Adobe.
    Soumyadeep: Thank you for the information.
    Soumyadeep: Click on Start.
    Soumyadeep: Just type %Appdata% in the search box and hit the enter key.
    Fred: Ok, Im pretty computer savy so just tell me where you want to go.
    Soumyadeep: Double click on Adobe folder.
    Fred: Done
    Soumyadeep: In that folder you will have a folder CameraRaw. Please rename the folder as CameraRawold.
    Fred: Done
    Soumyadeep: In that folder you will have a folder Adobe Photoshop CS6. Please rename the folder as Adobe Photoshop CS6old
    Soumyadeep: After renaming the images please close the page and try to open a raw file and let me know the exact result.
    Fred: Done
    Fred: Just a moment. I have renamed CameraRawold and Adobe6Old. i am going to navigate to my external drive and click on a RAW File
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    Soumyadeep: Let me know the status.
    Fred: It is opening PhotoShop 6 Extended.
    Fred: I can change the properties of the file to open in another program if that is where we are going.
    Fred: It also created an error that stated that it recognized graphic software that is not completely supported and PhotoShop is not opening normally.
    Fred: Given a little more time it opened in Camera Raw.
    Soumyadeep: Fred, once more step you need to perform as you got an error regarding graphic software.
    Soumyadeep: Please try to work on the Camera Raw and let me know it is working fine or not.
    Fred: And I lost my presets.
    Fred: OK, where does this leave us?
    Fred: With regards to LightRoom 4?
    Soumyadeep: Fred, you wanted to open the raw images in Camera raw option instead of Photoshop CS6, right?
    Fred: Camera Raw appears to be functiong fine.
    Soumyadeep: Great!
    Soumyadeep: Please close all the Adobe application.
    Soumyadeep: Re launch Photoshop and type CNTRL+ K.
    Soumyadeep: Let me know once you are done.
    Fred: Checking the "CR2" files out of Canon the dafault to open is with PhotoShop 6
    Fred: Ok, let me close all of them.
    Fred: OK, closed sir.
    Soumyadeep: Please navigate to Performance tab.
    Fred: "Performance Tab" in what program?
    Soumyadeep: Re launch Photoshop and type CNTRL+ K
    Soumyadeep: A new window will pop up "Preference"
    Fred: Just a second it is opening. Thanks for help.
    Fred: I am now at the Prefernces box. Performance Tab
    Soumyadeep: You are welcome.
    Soumyadeep: Correct.
    Fred: OK, I'm in Preferences
    Soumyadeep: Please let me know Use Graphics Processor is checked or unchecked.
    Fred: It is checked. I do know that on this machine that the graphics processor is not fully supported due to a lack of a separte video card.
    Soumyadeep: Okay. Please do check once that the graphic drives are updated or not.
    Soumyadeep: Fred, I hope now your are able to open the raw images in camera raw as you were referring?
    Fred: Just a second. Driver software is up to date.
    Fred: Let me open LightRoom 4 and see where it goes. Just a second.
    Soumyadeep: Sure.
    Fred: Lightroom is taking a long time to open now.
    Fred: Now I'm getting the message that it is not responding.
    Fred: OK, it finally opened. Just a second.
    Soumyadeep: Okay.
    Soumyadeep: Please let me know the result.
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    Fred: So, my friend. We are still back to the original question and now I have to reload all of my preferences lost due to the change in AppData. LOL!
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  • I have Adobe photoshop cs5. need to update camera raw, cause my camera raw is  2010and does not read my camera,  I went out and downloaded the new one and it does not link to adobe photoshop cs5

    I have moved my Photoshop CS5 to my traveling computer,a Surface Pro 3.  I have photoshop loaded but in trying to look at raw images it says my camera raw does not support the sony alpha 65 which is what I have.  I went out and tried to download the newest raw version and even went out and did a zipfile download and it will not update my current version.  What should I do

    I have 6.0.  Tried to download newest verion and it will not download.  Went out and then downloaded a zipfile and it still will not download, thus cannot look at my raw pictures.
    Thanks, John
    m: gener7 
    Sent: Thursday, December 11, 2014 6:01 PM
    To: JOHN STAHLY
    Subject:  I have Adobe photoshop cs5. need to update camera raw, cause my camera raw is  2010and does not read my camera,  I went out and downloaded the new one and it does not link to adobe photoshop cs5
    I have Adobe photoshop cs5. need to update camera raw, cause my camera raw is  2010and does not read my camera,  I went out and downloaded the new one and it does not link to adobe photoshop cs5
    created by gener7 <https://forums.adobe.com/people/gener7>  in Photoshop General Discussion - View the full discussion <https://forums.adobe.com/message/7007148#7007148>

  • I could not open my camera raw files from canon mark iii with my photoshop CS5. Tried to update Camera raw 6.7 but failed to install. Message said 'There was an error downloading this update. Please quit and try again later'. How could I open Raw files ?

    I could not open my camera raw files from canon mark iii with my photoshop CS5. Tried to update Camera raw 6.7 but failed to install. Message said 'There was an error downloading this update. Please quit and try again later'. How could I open Raw files ?

    Try installing it manually from:
    Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.7.1 Update
    Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 6.7.1 Update
    Regards,
    Ashutosh

  • Cannot open camera raw images in Mavericks

    cannot open camera raw images in Mavericks

    paulmhire wrote: cannot open camera raw images in Mavericks ... Mac OS X (10.7.4)
                                             ~~** Mac OS X (10.7.4) is NOT Mavericks.**~~
    •  If using Mac OS X (10.7.4), do the following:
    (1) Mac OS X (10.7.4):  Restart Mac, download and install OS X Lion Update 10.7.5 (Client Combo). 
    (2) install Digital Camera RAW Compatibility 4.06
    (3) If trouble continues, use your Mac's  > Software Update... menu command to see if newer updates are available.
    (4) If trouble continues after all Apple Updates are applied, contact your camera manufacturer for suggestions.
    •  If using Mavericks, restart Mac, download, and install the latest Digital Camera RAW Compatibility update.
       Use your Mac's  > Software Update... menu command to ensure your Mac software is up to date.
        If the trouble continues, contact your camera manufacturer.  They may have software for translating their RAW files.

  • ? CS5 Unable to Update Camera Raw or Bridge

    Adobe support case #0181633618
    I spent over three hours on the phone with Adobe's technician, and the problem is unresolved.
    We un-installed CS5 Photoshop and reinstalled it as a "new user."  Install stopped midway to say there was an ISP problem.  We chose the option “install anyway."  This message was the same on the initial CS5 installation.  I upgraded from CS4.  Never a problem with CS4.
    Turned off all antivirus and firewall software.
    Could not find other Photoshop applications running while watching the Task Mgr.Processes.
    We manually download the updates and also let Photoshop Updater download them. 
    Photoshop starts and runs fine, but will not update Camera Raw and/or Bridge.
    Error message: "another version of Updater is running.  Try again later." 
    Thanks,
    Bob

    There are comprehensive answers in the Camera Raw forum and Bridge forum.

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