Cannot update certificates with Desktop Software

I am trying to update my Curve 9360 with the latest personal certificate. When I click on Sync Certificates, the Desktop SW crashes.
Thanks,
Rick Malkin
Sr. Tech Manager
Honeywell Aerospace

Have you tried emailing it to yourself?
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Playbook will not connect with Desktop Software

Playbook won't connect with desktop software any longer. Seems to have started after latest update to 2.0. Still working fine with my Torch 9810, but not with the Playbook. I even tried reinstalling the Desktop software, but no go. Tried to "forget" Playbook, but now I can't even add it as a device any longer!

possible you need to uninstall Device Manager, not Desktop Software.
Disconnect the PB from the computer.
Uninstall the Device Manager.
Reboot your computer (for good measure)
Connect the PB using the USB cable.
Now you should see a PlayBook CD-ROM.
In that CD-ROM you will find version 7 of the Device Manager, install it.
Once installed disconnect the PB from the computer.
Wait for about 15 seconds then plug it back in.
Windows should detect new device and start Device Manager. It may take up to two minutes for windows to detect and properly install.
Then device manager will map 'z' drive to the PB.
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My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Since updating my ipad2 with latest software I can't open Word files - reason??

Since updating my ipad2 with latest software I can't open Word files - reason??

Try this:
1. Close all apps in the Task Bar. Double-click the Home button and hold apps down for a second or two. Tap the minus sign to close app.
2. Hold the Sleep and Home button down until you see the Apple Logo.

HT1414 When updating my iphone with new software it came up on screen with the cable and itunes sign (which is what I should get when restoration has been completed) yet it is still saying restore. I have tried 3 times and the screen won't change. HELP!

When updating my iphone with new software it came up on screen with the cable and itunes sign (which is what I should get when restoration has been completed) yet it is still saying restore. I have tried 3 times and the screen won't change. HELP!

If the sign does not go away it has not completed the restore. So you are incorrect when you say it "keeps completing the restore" if that message is still displayed.
Do you get an error message? If so, what is the error number?

Cannot connect with Desktop Software

Hi,
Now, I am trying really hard to have faith in my Blackberry products. I must tell you, it's not easy. Last month, I ran into a lot of problems when backing up and updating my Torch (link: http://supportforums.blackberry.com/t5/BlackBerry-Torch/Password-manager-data-lost-during-update/m-p..., and this time, I have problems hooking 2 tablets to my Desktop software.
Here is now my problem:
The Desktop Softwre takes at least 4 minutes to connect to my tablet. Once it connects, I can't have access to the left side menu, where it says: "Files" and also the "Video" menu. When I click there, it says: “A problem occurred while attempting to connect to your blackberry device” Therefore, I cannot transfer any files and videos into my Playbooks.
Also, the computer doesn't recognize it as an additional drive/memory. So, I cannot drag and drop files/videos that way neither. I know I was able to do this the first day I got my playbooks as I did transfer a couple of videos that way.
These 2 playbooks are barely new - and both cannot be hooked with the BB Sofware, therefore, I think my problem may be with the software, not with the units. Please help me.
Thanks so much !!
Solved!
Go to Solution.

Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
Thanks guys for your replies.

Cannot Update my Nano with the Latest Software 1.1.3

Everytime I plug my Nano into my computer via USB chord, the iTunes program asks if I want to update my Nano with the latest software to Download and Install. I decide to download and install, then once the software has been downloaded an error message appears, "There was a problem downloading the iPod Software for the iPod. An Uunkown error occurred (-48). Make sure your network settings are correct and your network connection is active, or try again later." I always run an iPod/Network Diagnostics and it always show green (no errors) on the system. What can I do to update this latest software update?

I am having the same problem with a mac (10.4.9), itunes (7.3.2 (6)), DSL connection. I have reloaded the nano with the original 1.1.1 software, toggled the lock on top of nano, changed Mac timezone to PDT, rebooted nano, unplugged all other USB devices except keyboard and mouse. The nano is now empty from restoring to original factory settings.
The 1.1.3 software download unloads the whole 20 MB then gives the (-48) error message at the very end where I expect the 1.1.3 load to begin. I have tried several links to the update - keep getting the same error about 9x times now.
Thank you very much, Bob

Curve 9380 synchronization with Desktop software problem

The desktop software loads up fine and goes to synchronize. I get an error message: "A program error occurred at line 1548 in ./O|Access.cpp. Please report ..."
I have reloaded the desktop softare a couple of tiems after doing a full wipe.
Any ideas?

Hi and Welcome to the Community!
From your post, I cannot quite tell if you've done this exact process...so I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PB will not communicatel with desktop software

Ok, this is driving me nut! For whatever reason, when I hook PB to usb, the desktop software fails to communicate with the PB. The software does recognize that the PB is connected, but can not get it to recognize anything else. I have tried dturning off PB then connecting it, that does not work either. Keep getting same error over and over. "Blackberry Desktop Software can not communicate with the connected device." Gives options to retry, update or cancel. I have actually gotten it to work 2 times out of about 25-30 attempts. The last time I got it to work, all syncs worked flawless. Retried to do this process again about 3 hours later, and guess what NOTHING works again. Have tired changing the file sharing properties and desktop manager, did not help. Can not figure this out PLZ advise
Chuckie

Hello chuckie,
Uninstall the Desktop Manager from your computer and ensure your PC reboots.
Download a new installation package from www.blackberry.com/desktop and ensure your PlayBook is not connected when installing. After the installation completes, reboot your PC.
After the reboot completes, launch the Desktop Software and then connect your PlayBook.
Ensure you eject your PlayBook when you are ready to disconnect it.
-HMthePirate
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Cannot restart iMac after installing desktop software

Hello.
I installed Mac Desktop software into my iMac (intel), and restarted it.
As you know, you see gray Apple logo with white background, however, the usual desktop never comes up.
How should I do?
If someone has any solution, please let me know!!
Thank you in advance.

Hello cmaisano,
Welcome to the BlackBerry Support Community Forums.
It sounds like the BlackBerry Desktop Manager updated the software on the BlackBerry smartphone.
Thank you
-DrP
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

BB Storm inability to backup with Desktop Software

My wife and I have our own BB Storm, with separate Windows Vista Ultimate logins. She is successful at backing up her Storm with the BB Desktop Software under either windows login, however I cannot backup my phone with the BB Desktop software under either windows login.
I receive an error message when the backup process in taking place:
When the backup process reaches "browser data cache" and below reads "backing up databases" an error box appears reading "error backing up databases".
I've had several issues with our phones - numerous times I have pulled the battery for 2 minutes on each phone to perform a soft reset. I've wiped the handheld several times on both phones. I've uninstalled and reinstalled the BB Desktop Software numerous times. I've spoken with BB tech support, was escalated to their Tier 2 tech support, and even then they couldn't fix previous issues. Luckily I've managed to resolve most Storm problems on my own, but I could use some help with this one.
Thanks.
Solved!
Go to Solution.

Hi and welcome to the forums,
Clear you browser cache by starting the browser, selecting options, browser cache and the clear each
category:
Do a battery pull:
No data will be lost when doing the following: pull the battery while the device is ON. Replace after a minute, Let the device reboot 1-3 min, Then hook the BB to the USB port and see if the problem is fixed.
Thanks
Bifocals
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Cannot detect 9720 to Mac Desktop Software

The Mac Desktop Software doesnt appear to detect my 9720.
Just sits there in the welcome to Blackberry Destop Spftware.
It is connected directly to my MacBook Pro (No Hubs).
The Apps Persmission's appear to be correct.
I have uninstalled and reinstalled - no change.
Does it have to be in Mass Storage Mode?
Does the Blacberry have to have a Data Card installed to enter Mass Storage Mode?
Any help would be great....
v7.1.0.1121
Mac OSX 10.9.5

Hi and Welcome to the Community!
The steps in this KB might be useful to you:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problems Synching with Desktop Software & Outlook

I have the desktop software open and it recognizes my blackberry. However when I click the arrows for synch btwn outlook and the blackberry it pops up an error box with no message. When I click to the next screen it won't let me select an outlook profile. The Drop down box is empty. Any suggestions?
Thank you

Hi and Welcome to the Forums.
Very odd...no error message at all...in that case, all I can think to suggest is a totally clean start over...here's a procedure:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help!! Can't sync contacts with Desktop Software

Has anyone figured out how to get around the error message that says you can't sync contacts because it can't access the database? I have un-installed PocketMac and the desktop software, and then re-installed it, but it still will not sync. My address book also doesn't show up in the applications. Any help would be greatly appreciated!!

tnschic, Greetings, and welcome to the BlackBerry.com Support Forums.
What application are yo usycing with?
Entourage 2004? http://www.blackberry.com/btsc/KB19470
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Cannot update apps downloaded with old Apple ID after changing ID

My wife and I used to share my Apple ID on all mobile devices (iPhone 4S, iPad 2) and Mac so we could share contacts, calendar, purchases (apps & music). My Apple ID was an inactive email address. When I bought my iPhone 6 I decided to change Apple ID to a current email address and she created her own Apple ID for her iPhone 4S and iPad 2. Figured we could still share data through Family Share. Changed Apple IDs on all devices to the current ones.
Now, she cannot update apps on her devices as she gets message that her apps were downloaded with another Apple ID. It asks for password for that Apple ID (my old ID), and the passwords for my previous Apple ID and my new password don't work. I tried deleting the apps off her devices and then installing again from the Mac we backup to, but that did not work.
Also, is there a way to share contacts and calendar through Family Share or some other way. We don't seem to be sharing any longer since making all these changes. Why did I make the changes? Because using the same Apple ID on all devices was causing me to get her text messages and vice versa, and other strange things after updating to iOS 8.
I have iPhone 6, she has 4S and iPad 2. Have a MacBook Pro circa mid-2010 running Yosemite, version 10.10.2. Mobile devices run iOS 8.1.3
obdoc54

It is a good thing you made 2 separate Apple ID.
I tried deleting the apps off her devices and then installing again from the Mac we backup to, but that did not work
It's normal it didn't work because you are reinstalling apps (that are on the Mac) that were purchased/obtained from your Apple ID. She needs to reinstall them through the App Store on her device, using her Apple ID.
share contacts and calendar through Family Share or some other way
Calendars can be shared through iCloud (A)(without Family Sharing), or using the following method (B) used for the contacts.
Contacts can neither be shared through iCloud or through Family Sharing.
To get them synced: Get all of your wife's contact on your iOS device. (you can send them to your iOS device through iMessage)
then go to your wife's iOS device: Settings --> Mail, Contacts, Calendar.
From there, disable her iCloud contacts, then add YOUR iCloud account, and select only contacts (and calendar if you want the method (B)).
This should answer all your questions.
Cheers

Cannot update certificat​es with Desktop Software

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Cannot update certificates with Desktop Software