Cannot update flash 15 on Mac. Password window is blank

Hello All,
I am trying to update flash on my mac (OS 10.9.5 with Safari V 7.1). The window where I would normally enter my username/password has no text and is unresponsive (see screenshot). I cannot enter my information. I tried running the uninstaller as well, and ran into the same issue. Any ideas? I'm a linux person, and relatively new to mac. I'm not sure if this an issue with Adobe or with mac.

I haven't seen this before. My primarily machine is the same config. This prompt is thrown by the operating system, which makes it really odd.
If you haven't tried it, reboot your machine and run the installer again.
If that doesn't work, try resetting the PRAM on your mac:
OS X Mavericks: Reset your computer’s PRAM
Let me know how it goes.

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Hi,
I know it has been a while since you replied to me. I tried it at the time and sadly it didnt work and I got frustrated and ignored it for a while. I have just tried what you suggested again and this is how it went:
• I have connected both the AX and iMac via ethernet cables to the O2 box.
• This time my iMac did detect the AX and it automatically opened the AirPort Utility window.
• I followed your instructions on the setting and connected it to my existing network etc.
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• After a long wait this message appear:
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I tried this and now when I click Rescan in the AirPort utility it just says that it cannot detect any devices. And in the meantime the AX is still flashing orange.
Do you think that the AX is faulty. Although it was functioning perfectly in my previous flat. I just don't understand how one minute the iMac detects it and the next it doesn't even though the settings have been supposable successfully updated. Very frustrating.
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Cannot update Adobe Acrobat for Mac from 11.0.0 to 11.0.01

Hi all. I cannot update my Adobe Acrobat from 11.0.0 to 11.0.01. There's been some error during the installation of the update. I have tried uninstall and reinstall for several times but didn't help. The error log is as follows:
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: @(#)PROGRAM:Install PROJECT:Install-735
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: @(#)PROGRAM:Installer PROJECT:Installer-614
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Hardware: MacBookPro8,1 @ 2.40 GHz (x 4), 8192 MB RAM
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Running OS Build: Mac OS X 10.8.2 (12C60)
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: TMPDIR=/var/folders/xr/gczqchkx567d6ty6y6rww5sr0000gn/T/
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: SHELL=/bin/bash
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: HOME=/Users/MYNAME
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: USER=MYNAME
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: LOGNAME=MYNAME
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: SSH_AUTH_SOCK=/tmp/launch-wjOeEs/Listeners
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: Apple_Ubiquity_Message=/tmp/launch-S51plA/Apple_Ubiquity_Message
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: Apple_PubSub_Socket_Render=/tmp/launch-druDAU/Render
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: COMMAND_MODE=unix2003
Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Feb 27 19:00:24 MYNAME-MBP.local Installer[4256]: Adobe Acrobat XI Pro (11.0.01) Installation Log
Feb 27 19:00:24 MYNAME-MBP.local Installer[4256]: Opened from: /Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg
Feb 27 19:00:24 MYNAME-MBP.local Installer[4256]: Product archive /Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg trustLevel=202
Feb 27 19:01:54 MYNAME-MBP.local Installer[4256]: InstallerStatusNotifications plugin loaded
Feb 27 19:01:58 MYNAME-MBP.local runner[4269]: Administrator authorization granted.
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: ===================================================================== ===========
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: User picked Standard Install
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Choices selected for installation:
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Install: "Adobe Acrobat XI Pro (11.0.01)"
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: AcrobatUpd11001.pkg#payload.pkg : com.adobe.acrobat.a11.AcrobatUpd11001 : 11.0.01
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: ===================================================================== ===========
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: It took 0.00 seconds to summarize the package selections.
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload. pkg
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Set authorization level to root for session
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Will use PK session
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Starting installation:
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Configuring volume "HardDisk"
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Preparing disk for local booted install.
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Free space on "HardDisk": 47.25 GB (47253155840 bytes).
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Create temporary directory "/var/folders/xr/gczqchkx567d6ty6y6rww5sr0000gn/T//Install.4256POG6iX "
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: IFPKInstallElement (1 packages)
Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Using authorization level of root for IFPKInstallElement
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: installd: Starting
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: installd: uid=0, euid=0
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: ----- Begin install -----
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: request=PKInstallRequest <1 packages, destination=/tmp>
Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: packages=(
 "PKLeopardPackage <file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload .pkg>"
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: Extracting file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload. pkg (destination=/private/tmp/.PKInstallSandboxManager/1.sandbox/Root/com .adobe.acrobat.viewer.updater, uid=0)
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: prevent user idle system sleep
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: suspending backupd
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: 1545688085
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: Info: Space availability check passed.
Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: Info: UI mode installation.
Feb 27 19:02:03 MYNAME-MBP.local installd[4272]: ./preinstall: AcroPatchInstall:INFO: More than one path found, showing window to choose one.
Feb 27 19:02:03 MYNAME-MBP.local installd[4272]: ./preinstall: Processed application path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' INFO: For creating debug logs, please run following command in terminal'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' $ sudo defaults write "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel debug'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [1], cmdErrMsg [2013-02-27 19:02:05.286 defaults[4296:1307] \nThe domain/default pair of (/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides, AcroPatchLogLevel) does not exist], cmdOutput []'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: App. path is obtained as /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /bin/ps -x -c -A | grep AdobeResourceSynchronizer'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [1], cmdErrMsg [], cmdOutput []'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Getting installed application locale'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u' cmd: /usr/bin/defaults read "/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/AcroLocale" AcroInstallLocaleID'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [MUI]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: The installed app language obtained [MUI].'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: Task plist file validation successful, file path: /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc/Tools/Tasks.plist'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Checking for browser plugin.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: The path obtained from /Library/Preferences/com.adobe.acrobat.pdfviewer is /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/Internet Plug-Ins/AdobePDFViewer.plugin'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/Info" CFBundleVersion'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/Automator/Save as Adobe PDF.action'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/Automator/Save as Adobe PDF.action/Contents/Info" CFBundleVersion'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/PDF Services/Save as Adobe PDF.app'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmd: /usr/bin/defaults read "/Library/PDF Services/Save as Adobe PDF.app/Contents/Info" CFBundleVersion'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Browser Plugin should be updated.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Print Automator should be updated.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Print PDF Service should be updated.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Pre-validating all the tasks.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Pre-validation for all tasks successful.'
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: PackageKit: Shoving /private/tmp/.PKInstallSandboxManager/1.sandbox/Root (1 items) to /tmp
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc
Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI.7z.
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta Copyright (c) 1999-2009 Igor Pavlov 2009-05-30
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Processing archive: MUI.7z
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Built-in/Accessibility.acroplugin/Contents/MacOS/Acc essibility
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAM T
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAMT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/AcroAMT.framework/AcroAMT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: E_FAIL
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting en_US.7z.
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta Copyright (c) 1999-2009 Igor Pavlov 2009-05-30
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Error:
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: there is no such archive
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' INFO: For creating debug logs, please run following command in terminal'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' $ sudo defaults write "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel debug'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [1], cmdErrMsg [2013-02-27 19:02:07.866 defaults[4318:1307] \nThe domain/default pair of (/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides, AcroPatchLogLevel) does not exist], cmdOutput []'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: App. path is obtained as /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Getting installed application locale'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u' cmd: /usr/bin/defaults read "/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/AcroLocale" AcroInstallLocaleID'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [MUI]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: The installed app language obtained [MUI].'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: Task plist file validation successful, file path: /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc/Tools/Tasks.plist'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Checking for browser plugin.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: The path obtained from /Library/Preferences/com.adobe.acrobat.pdfviewer is /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/Internet Plug-Ins/AdobePDFViewer.plugin'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/Info" CFBundleVersion'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/Automator/Save as Adobe PDF.action'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/Automator/Save as Adobe PDF.action/Contents/Info" CFBundleVersion'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/PDF Services/Save as Adobe PDF.app'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmd: /usr/bin/defaults read "/Library/PDF Services/Save as Adobe PDF.app/Contents/Info" CFBundleVersion'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [0], cmdErrMsg [], cmdOutput [11.0.0]'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Browser Plugin should be updated.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Print Automator should be updated.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Print PDF Service should be updated.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Preparing for Rollback for all the valid tasks.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u' cmd: /bin/cp -fR "/Applications/Adobe Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" "/tmp/com.adobe.acrobat.viewer.updater/rollbackstore/Applications/Ado be Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT"'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' cmdRetCode [1], cmdErrMsg [cp: symlink: Versions/Current/AcroAMT: No space left on device], cmdOutput []'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'ERROR : The rollback preparation command /bin/cp -fR "/Applications/Adobe Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" "/tmp/com.adobe.acrobat.viewer.updater/rollbackstore/Applications/Ado be Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" failed.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'EXCEPTION: Caught an exception while preparing for rollback for task 0.'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Traceback (most recent call last):'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 1036, in beginScan'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' prepareForRollback(plist[i],i)'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 588, in prepareForRollback'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' prepareRollbackForOverwrite(dest,isDir,tasknum)'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 563, in prepareRollbackForOverwrite'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' raise Exception("GenericError")'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Exception: GenericError'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ''
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: The details of the failed task are'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' TaskType = Overwrite'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' StagingRootDir = Application'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' RelativePath = Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' IsDirectory = 0'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' TargetPackageId = com.adobe.acrobat.11.viewer.app.pkg'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' LangId = MUI'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' ChecksumBefore = 0'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' ChecksumAfter = 1925040286.0'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' NSFileOwnerAccountName = root'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' NSFilePosixPermissions = 509'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ' NSFileGroupOwnerAccountName = admin'
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: Postinstall exited with error code 116.
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: releasing backupd
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: allow user idle system sleep
Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11001.pkg”." UserInfo=0x7fac8a42ebd0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#pa yload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11001, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11001.pkg”.} {
 NSFilePath = "./postinstall";
 NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobatUpd11001.pkg\U201d.";
 NSURL = "file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload .pkg";
 PKInstallPackageIdentifier = "com.adobe.acrobat.a11.AcrobatUpd11001";
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11001.pkg”." UserInfo=0x7fd3dbc6eee0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#pa yload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11001, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11001.pkg”.}
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: IFDInstallController DBC828D0 state = 7
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: Displaying 'Install Failed' UI.
Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

The error in the log is as follows:
BEGIN INSTALL LOG EXCERPT
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: E_FAIL
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting en_US.7z.
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta Copyright (c) 1999-2009 Igor Pavlov 2009-05-30
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Error:
Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: there is no such archive
END INSTALL LOG EXCERPT
After this error the whole install begins a cascade failure.
Bill@VT has the correct troubleshooting procedure though. Download the update and try updating locally rather than through the ARM updater.

Can't update flash on my Mac

Hi.
I can't update flash player on my mac os x 10.4. As a result, I can't watch youtube videos because youtube is using the new flash plugin.
Any suggestions?

Does your operating system support Virtual Machines such as VMWare Fusion? If so, then you could purchase a copy of that and a copy of Windows 7 (You can't install a Mac OSX onto a Virtual Machine, Apple restricts the use of VMWare with OSX, unless Apple makes its own proprietary virtual machine that can boot other versions of Mac OS (older and newer versions, that is)). With Windows 7 installed in the virtual machine you can then use the latest version of the Flash Plugin (I would assume that to be true but it's only an educated guess).
www.vmware.com
Also: http://partnerweb.vmware.com/comp_guide2/detail.php?deviceCategory=software&productid=1059 6&supRel=79,78,77,72,48,47,46,&deviceCategory=software&partner=269&operatingSystems=1&page =1&display_interval=10&sortColumn=Partner&sortOrder=Asc

I cannot update apps, after putting in password it automatically goes back like nothing happened.

I cannot update apps,or order a new app. I put in my password and it automatically goes back to the beginning.

Kelly...
Try contacting Apple > Apple - Support - iTunes Store - Contact Us
Support links may help also...
Apple - Support - Apple ID
Frequently Asked Questions About Apple ID

Cannot Install Flash Player to Mac OS X 10.9.4

Hi. I have a mac OS X 10.9.4 and using safari 7.0.5. i have downloaded adobe flash player and before the download ever finishes i am told to close my safari. I have checked a million and one times to see if my safari is open and it is not open. I shut my laptop down and retried and nothing seems to work. I trouble shooter and tried to figure out if i was using the correct version for my computer and everything seems to be in order. i need some help. i am new to mac and i can't watch any of the videos i want to see and i wanna know how this can be resolved.

Hello Maria,
I went through the "terminate Safari" processes as well. I did all of that, including uninstalling the previous version. Nothing worked with the download from the main site. I would get the disc image and click on it. I would then get the red "Install Adobe Flash Player" and click on that. I would get the black box that said "initializing." Nothing would happen with this until it said that the download was bad and that I needed to reinstall. I went through that process several time, including deleting the downloaded disc image that didn't work and redownloading a new disc image. No matter what I did, the results were the same...the downloaded disc image was not working.
I then started sniffing around the Adobe website and came across some trouble shooting instructions. I followed those, including right clicking on the "Install Adobe Flash Player" button to get to the "contents" folder. The instructions then told me to click on a folder, which was not there in what I had downloaded. I deleted what I downloaded and tried this process again, with the same results.
I only had success with the link on the bottom of the other Mac trouble-shooting page referenced in my post. Once I downloaded that package, I noticed the size difference between the two disc images. The last package worked like it was supposed to, and I finally got the updated Adobe Flash Player downloaded and operational. I could not get anything from the download from the Adobe Flash Player update website.
I have a mid-2011 MacBook Pro with an Intel Core i5. I've never had this much trouble updating Flash Player before. Since the link on the referenced troubleshooting page work like it should, and since all other previous updates worked like they should, I can only conclude that something must be wrong with the main Flash Player website link or package for this update to Flash Player 14.
Thanks for the reply.
Take care,
Rick

Update flash player on mac os x 10.5.8

i have a mac os x 10.5.8 and i am trying to update flash player but every time i try i get a message saying it requires 10.6 or higher. how can i update my flash player??

Running Leopard you can't. What you have is as far as it will go.
Leopard was the last build Mac released that was a "Universal Binary". In other words, it would run on PowerPC or Intel Processors. Once Snow Leopard was released, Adobe stopped deveopment on Universal binary builds of Flash Player.
I know it seems like just another "money grab" by Apple and Adobe trying to force everyone to buy a new Operating System, but the entire industry has moved away from the old Apple architecture and software for it.

Cannot install Flash Player without a password and I don't have one.

I cannot seem to install Flash Player without a password and I do not have one. What to do?

The password that's being requested (required) is your user account password ON YOUR SYSTEM (not for Adobe). You CANNOT install without an administrator account, and you CANNOT set up an administrator account without a password.

Nano as a flash drive between Mac and windows

I intended to use the nano as a flash drive. I use Apple at home, but have to use windows at work. My other flash drives have no problem moving files between both. But when I connected the nano at work, Windows gave me some initialize message. Would that delete my data on nano? I just disconnected and wait for your help.
How can I use the nano as a flash drive between my mac and windows at work?

Check what the iPod's format is; if the iPod nano is in Mac format, it can't be used on a PC which doesn't have third-party software such as MacDrive installed onto it. Initializing or restoring your iPod will erase everything on it.
(8873)

Suddenly I am losing my previous sessions. Also quicktime links are suddenly not working. I updated flash. I downloaded some Windows Updates. Now these browser issues.

All of a sudden this week I am losing my old sessions. As I usually have about 20 tabs open in 4 separate windows, this is VERY annoying. VERY.
Also, quicktime links are no longer working, like at apple.com/trailers. I get an "Error: 47 Invalid Url: ()" message when trying to use them.
My only recent computer changes were updating Flash, and also on June 15th I got a bunch of updates from Windows Updates. Mostly security updates, and a .NET Framework update.
My feeling is this has something to do with the windows updates?
I use Vista Home Premium.

Hey Chris,
I was able to duplicate this issue on my Windows 7 laptop as follows:
     1) Completely uninstall FlashPlayer (using your tool) as well as Mozilla Firefox and Mozilla Maintenance Service (used Windows 7 - uninstall from Control Panel). Please note that I checked the box that said "Remove my Firefox personal data and customizations" to ensure that Firefox was completely gone from my laptop.
     2) I then went out to the Firefox website and downloaded the "Firefox Setup 13.0.1.exe" app to my laptop. I ran this app to install Firefox.
     3) I then went to the following website http://www.ishmael.org.uk/karaoke02.php as I know that this URL uses Flash Player (obviously you can go to any URL that uses Flash Player - I'm just letting you know which one I used). I then clicked on the icon on this page to install Flash Player.
Once the install was completed, the URL stops responding and appears to be locked up (although it will occassionally hiccup and display portions of the page and then lock up again). You will eventually get a pop-up notice from Firefox that has the header "Warning: Unresponsive script" and says the following:
     A script on this page may be busy or it may have stopped responding. You can stop the script now, or you can continue to to see of the script will complete. Script: chrome://browser/content/browser.js:6551
Selecting "Stop script" will get Firefox working until you hit another page that uses Flash Player.
To ensure that the above URL is not the culprit, I used one from your website http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html and had the same results.
Hope this info helps!
Jeff
NOTE: As a reminder, I do not have RealPlayer installed on my laptop (and never have had it installed)

HOWTO: Force-update Flash Player for IE10 on Windows 8

Tired of waiting around for Microsoft to issue a Windows update for Flash Player since... well... forever?
Windows 8 ships with Flash Player version 11.3.378.5 while now we're already at version 11.5.502.146! Adobe won't update this ActiveX control if you're using Windows 8, because apparently Microsoft has to release the update themselves. They promised to release such updates frequently, however, it's been many months and not one update had ever been released as of yet.
Here's how you can bud in, get in there, and update the ActiveX control yourself:
Notice the version you have installed right now by looking at #2 on this page: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
Download the new Flash.ocx files (32-bit and 64-bit) here: EDIT: Link removed
Copy these instructions into Notepad or similar, because you must close all running instances of Internet Explorer right now.
Go to C:\Windows\System32\Macromed\Flash
Right-click Flash.ocx and go to Properties.
Go to the Security tab, and then click Advanced.
Click Change next to "Owner:"
Type the following into the box that appeared and then click OK: Administrators
Under "Permission entries:" double-click "Administrators", check the box "Full control" and then click OK.
Click OK and then click Yes.
Click OK.
Rename Flash.ocx to Flash-original.ocx
From the ZIP file you downloaded you will see a folder called System32. In there, copy the Flash.ocx file to C:\Windows\System32\Macromed\Flash
That was for the 32-bit version that gets used. Now repeat steps 3 through 12 for the 64-bit version which also gets used, by replacing all occurrences of "System32" above with "SysWOW64". If you do not find a folder on your computer at C:\Windows\SysWOW64\Macromed\Flash then you actually do not need to repeat the steps for the 64-bit version, because your Windows 8 edition is 32-bit
And PRESTO! Revisit #2 on this page and notice the new version number detected: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
Granted; there are version number entries to update in the registry but I doubt that this makes any difference. Best to leave those as-is in case an update finally comes along.
ENJOY!

@Chris: That's odd. I too installed Windows 8 Pro x64 since launch and have been receiving/installing all windows updates including "Patch Tuesday" of every month. In fact I just checked my update history and they all show success -- none failed. Can you find any specific KB # of any update that Microsoft had issued which included updates to Flash? Also, I just checked with a friend and they too have the factory-shipped version of Flash still installed while being fully-updated.
I do see the following installed as well however the actual Flash player version was still the old one:

Cannot update Flash due to missing plugin "application/getplusplusadobe16291"

I have the current version of Firefox and am trying to update Flash Player. The top of the Adobe download page shows missing plugins required to view all the content. When I try to install the missing plugins, they are listed as unknown with the above text. When I try to manually install and open gp.xpi it says it already exists and I say to replace and try to open the download and Adobe Reader says it cannot open because it is unsupported or has been damaged.

That plugin is not needed, you can install Flash by using the manual installers, for details see http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller

Cannot update flash,i get to retrieving application box and nothing happens

only single instance of this application can install

There are two different versions of Flash for Windows, the '''''ActiveX''''' version for IE and the '''Plugin''' version used by Firefox and most other browsers.
Uninstall your current Flash Player Plugin program, then:
1.Download the Flash Plugin version setup file from here: 
[http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe Adobe Flash - 32-bit Plugin version]. 
Save it to your Desktop. 
2. Close Firefox using File > Exit 
then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, 
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}
3. Then run the Flash setup file from your Desktop.
4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
* On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). 
See this: 
[http://vistasupport.mvps.org/run_as_administrator.htm]

Cannot update flash 15 on Mac. Password window is blank

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