Cannot update from os3.1 to os4.1

Hi
I have an iphone 3gs. I am running itunes 9.2 on windows 7 home premium 64bit with IE8. Everytime I click on the update button in itunes it starts downloading but gives me an error after about 2 minutes saying that it could not contact the update server, check internet connection.
My internet connection is working & I tried disabling my Trend av as well but still get the same message.
Any ideas please?

Found the answer in another post which seemed to work!
Apologies!

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1. Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.
Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.
When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, go to Step 2.
If there's no change after taking this step, continue.
2. Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/var/folders
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "folders" selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
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Have you tried when connected to another network?

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Hi, I just search for someone with similar problem but coudn´t find it.
So my problem is:
1) I got a message from the Apple Software Update that bootcamp 3.1 is available, but after downloading it it crashes: "Bootcamp instalation stop working" , details: APPCRASH BCUpdateInstaller.exe. Here it is the error message (sorry it is in spanish)
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: BCUpdateInstaller.exe
Versión de la aplicación: 3.1.1.0
Marca de tiempo de la aplicación: 4b6798b0
Nombre del módulo con errores: BCUpdateInstaller.exe
Versión del módulo con errores: 3.1.1.0
Marca de tiempo del módulo con errores: 4b6798b0
Código de excepción: c0000005
Desplazamiento de excepción: 0000477a
Versión del sistema operativo: 6.1.7600.2.0.0.256.48
Id. de configuración regional: 2058
Información adicional 1: 0a9e
Información adicional 2: 0a9e372d3b4ad19135b953a78882e789
Información adicional 3: 0a9e
Información adicional 4: 0a9e372d3b4ad19135b953a78882e789
2) Tryed downloading directly form apple site, and get the same thing.
3) I repair bootcamp from DVD and still get the same thing.
4) Offcourse, update 3.2 cannot be installed because it needs 3.1
5) I have win 7 64 bit.
Please help.
Thanks,
Hugo

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2013-12-20 10:27:29:784 972 23ac AU #############
2013-12-20 10:27:29:784 972 23ac AU ## START ## AU: Search for updates
2013-12-20 10:27:29:784 972 23ac AU #########
2013-12-20 10:27:29:785 972 23ac AU <<## SUBMITTED ## AU: Search for updates [CallId = {749E5CD5-F4DE-48FC-A691-3610EF622CE3}]
2013-12-20 10:27:29:785 972 2bcc Agent *************
2013-12-20 10:27:29:785 972 2bcc Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-12-20 10:27:29:785 972 2bcc Agent *********
2013-12-20 10:27:29:785 972 2bcc Agent * Online = Yes; Ignore download priority = No
2013-12-20 10:27:29:785 972 2bcc Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation'
and RebootRequired=1"
2013-12-20 10:27:29:785 972 2bcc Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2013-12-20 10:27:29:785 972 2bcc Agent * Search Scope = {Machine}
2013-12-20 10:27:29:785 972 2bcc Setup Checking for agent SelfUpdate
2013-12-20 10:27:29:785 972 2bcc Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2013-12-20 10:27:29:785 972 2bcc Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-12-20 10:27:29:789 972 2bcc Misc Microsoft signed: Yes
2013-12-20 10:27:29:794 972 2bcc Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-12-20 10:27:29:797 972 2bcc Misc Microsoft signed: Yes
2013-12-20 10:27:29:799 972 2bcc Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-12-20 10:27:29:803 972 2bcc Misc Microsoft signed: Yes
2013-12-20 10:27:29:808 972 2bcc Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-12-20 10:27:29:812 972 2bcc Misc Microsoft signed: Yes
2013-12-20 10:27:29:821 972 2bcc Setup Determining whether a new setup handler needs to be downloaded
2013-12-20 10:27:29:821 972 2bcc Setup SelfUpdate handler is not found. It will be downloaded
2013-12-20 10:27:29:821 972 2bcc Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-12-20 10:27:29:823 972 2bcc Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2013-12-20 10:27:29:823 972 2bcc Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-12-20 10:27:29:835 972 2bcc Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2013-12-20 10:27:29:835 972 2bcc Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-12-20 10:27:29:852 972 2bcc Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed.
2013-12-20 10:27:29:852 972 2bcc Setup SelfUpdate check completed. SelfUpdate is NOT required.
2013-12-20 10:27:29:884 972 2bcc PT +++++++++++ PT: Synchronizing server updates +++++++++++
2013-12-20 10:27:29:884 972 2bcc PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsusservername/ClientWebService/client.asmx
2013-12-20 10:27:29:896 972 2bcc PT WARNING: Cached cookie has expired or new PID is available
2013-12-20 10:27:29:896 972 2bcc PT Initializing simple targeting cookie, clientId = 488f3922-1a4e-4921-b015-25957eeb6500, target group = http://wsusservername, DNS name = mycomputer.domain.local
2013-12-20 10:27:29:896 972 2bcc PT Server URL = http://wsusservername/SimpleAuthWebService/SimpleAuth.asmx
2013-12-20 10:27:29:902 972 2bcc PT WARNING: GetAuthorizationCookie failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200
2013-12-20 10:27:29:902 972 2bcc PT WARNING: SOAP Fault: 0x000190
2013-12-20 10:27:29:902 972 2bcc PT WARNING: faultstring:Fault occurred
2013-12-20 10:27:29:902 972 2bcc PT WARNING: ErrorCode:InternalServerError(5)
2013-12-20 10:27:29:902 972 2bcc PT WARNING: Message:(null)
2013-12-20 10:27:29:902 972 2bcc PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/SimpleAuthWebService/GetAuthorizationCookie";
2013-12-20 10:27:29:902 972 2bcc PT WARNING: ID:9d989bf6-04e3-44a9-8ffd-f20bb997b3f0
2013-12-20 10:27:29:902 972 2bcc PT WARNING: Failed to initialize Simple Targeting Cookie: 0x8024400e
2013-12-20 10:27:29:902 972 2bcc PT WARNING: PopulateAuthCookies failed: 0x8024400e
2013-12-20 10:27:29:902 972 2bcc PT WARNING: RefreshCookie failed: 0x8024400e
2013-12-20 10:27:29:902 972 2bcc PT WARNING: RefreshPTState failed: 0x8024400e
2013-12-20 10:27:29:902 972 2bcc PT WARNING: Sync of Updates: 0x8024400e
2013-12-20 10:27:29:902 972 2bcc PT WARNING: SyncServerUpdatesInternal failed: 0x8024400e
2013-12-20 10:27:29:902 972 2bcc Agent * WARNING: Failed to synchronize, error = 0x8024400E
2013-12-20 10:27:29:902 972 2bcc Agent * WARNING: Exit code = 0x8024400E
2013-12-20 10:27:29:902 972 2bcc Agent *********
2013-12-20 10:27:29:902 972 2bcc Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-12-20 10:27:29:902 972 2bcc Agent *************
2013-12-20 10:27:29:902 972 2bcc Agent WARNING: WU client failed Searching for update with error 0x8024400e
2013-12-20 10:27:29:902 972 1bc8 AU >>## RESUMED ## AU: Search for updates [CallId = {749E5CD5-F4DE-48FC-A691-3610EF622CE3}]
2013-12-20 10:27:29:902 972 1bc8 AU # WARNING: Search callback failed, result = 0x8024400E
2013-12-20 10:27:29:902 972 1bc8 AU # WARNING: Failed to find updates with error code 8024400E
2013-12-20 10:27:29:902 972 1bc8 AU #########
2013-12-20 10:27:29:902 972 1bc8 AU ## END ## AU: Search for updates [CallId = {749E5CD5-F4DE-48FC-A691-3610EF622CE3}]
2013-12-20 10:27:29:902 972 1bc8 AU #############
2013-12-20 10:27:29:903 972 1bc8 AU Successfully wrote event for AU health state:0
2013-12-20 10:27:29:903 972 1bc8 AU AU setting next detection timeout to 2013-12-20 21:27:29
2013-12-20 10:27:29:903 972 1bc8 AU Setting AU scheduled install time to 2013-12-21 10:00:00
2013-12-20 10:27:29:903 972 1bc8 AU Successfully wrote event for AU health state:0
2013-12-20 10:27:29:904 972 1bc8 AU Successfully wrote event for AU health state:0
2013-12-20 10:27:34:498 972 2bcc Report REPORT EVENT: {2519DC64-E7F9-499B-A2F8-B58DA4A0C08A} 2013-12-20 10:27:29:902-0600 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024400e AutomaticUpdates Failure Software Synchronization Windows Update Client failed
to detect with error 0x8024400e.
2013-12-20 10:27:34:502 972 2bcc Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-12-20 10:27:34:502 972 2bcc Report WER Report sent: 7.6.7600.256 0x8024400e 00000000-0000-0000-0000-000000000000 Scan 101 Managed
2013-12-20 10:27:34:502 972 2bcc Report CWERReporter finishing event handling. (00000000)
I focused in on "GetAuthorizationCookie failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200" and did some googling which all points at Microsoft Office 2003 SP1 update as being the culprit, and I followed
the instructions on a technet site to disable the update and am still getting the same error. I'm stumped at this point, and I thought I would post here in the hope that someone can help me before I end up just wiping it out and reinstalling (which I'm worried
won't even solve it).

I focused in on "GetAuthorizationCookie failure, error = 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code = 200" and did some googling which all points at Microsoft Office 2003 SP1 update as being the culprit, and I followed
the instructions on a technet site to disable the update and am still getting the same error.
While you're definitely on the right track, the Office2003SP1 update really has not been an issue since WSUS Service Pack 2 was released in October 2009 (and really, the Office2003SP1 update that was the cause of this was replaced long before that even,
so you probably don't even have the defective update on your server).
However, the error is generally associated with the presence of defective update(s) on the WSUS server, so the first thing to do is address any potential issues caused by a failed install of KB2720211.
If the error still persists after verifying that all other aspects of the server are fully operational, review the list of not-Declined updates on your WSUS server and make sure that:
All Expired updates are Declined (and then run the Server Cleanup Wizard and let it delete the expired updates).
All approvals for older revisions have been removed (and then run the Server Cleanup Wizard and let it delete the older revisions).
All approvals for superseded updates have been removed. (And then, when they report as 100% Not Applicable, decline them, and then run the Server Cleanup Wizard so that it can delete the files associated with those updates).
Once all of the potentially problematic updates have been removed from the view of the Windows Update Agent, and if this error then persists, we can evaluate it from a more focused perspective.
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

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Running Windows XP Pro 2002 Service pack 2 on Intel PC
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try the alternate and easiest way by downloading from here
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Cannot update from os3.1 to os4.1

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