Cannot Update Genius

When I got to update my genius, it starts gets maybe 1/4 of the way and stops. Get an error message with no number that simply says itunes has stopped responding and itunes needs to close. Not having any other problems with songs or itunes store or anything. Only time it doesnt respond is when i try to update genius. Using windows 7.

Well I did it, I completed the process of removing iTunes, cleare everything all my old playlists, I decided to start from scratch, just to be sure. I then added my music and movies back into iTunes and told it to manage all my files, make a copy on my media drive, then I removed the duplicates (old location) I still have back up copies on my big back up drive.
So everything is in the iTunes media folder and the folder is on my media drive. lookes pretty clean. I opened iTunes, all is there and no playlists, so starting from clean slate.
I turned on Genius and nothing, it gets as far sending the info, then it says it is taking a long time to send the info, then it comes back and tells me iTunes is busy, or the Apple Store is busy and check my internet connection, try again later. I have tried 15 times so far. My connection is fine, I am getting 30mbs download speed, 12mbs upload speed, latency ping at 19ms through my router, and it is hard connected, not using the wifi.
I ma going to try a direct connection to the cable modem next and see if that works, as some one suggested that the firewall in my router may be an issue, but **** it worked before, this last **** update to iTunes.
Results: Directly connected my computer to the cable modem, no go, so I do not believe the router is the issue.
So I am at my wits end on this one, this *****, man I hate doing iTunes updates, as there is always some issue when the update iTunes and or iPhones....... **** that Apple...lol
John

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    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Pre-validation for all tasks successful.'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: PackageKit: Shoving /private/tmp/.PKInstallSandboxManager/1.sandbox/Root (1 items) to /tmp
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI.7z.
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta  Copyright (c) 1999-2009 Igor Pavlov  2009-05-30
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Processing archive: MUI.7z
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Adobe Acrobat Pro.app/Contents/Built-in/Accessibility.acroplugin/Contents/MacOS/Acc essibility
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAM T
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAMT
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/AcroAMT.framework/AcroAMT
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: E_FAIL              
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting en_US.7z.
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta  Copyright (c) 1999-2009 Igor Pavlov  2009-05-30
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Error:
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: there is no such archive
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '        INFO: For creating debug logs, please run following command in terminal'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '        $ sudo defaults write "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel debug'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  cmd: /usr/bin/defaults read "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  cmdRetCode [1],  cmdErrMsg [2013-02-27 19:02:07.866 defaults[4318:1307] \nThe domain/default pair of (/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides, AcroPatchLogLevel) does not exist], cmdOutput []'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: App. path is obtained as /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Getting installed application locale'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'  cmd: /usr/bin/defaults read "/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/AcroLocale" AcroInstallLocaleID'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  cmdRetCode [0],  cmdErrMsg [], cmdOutput [MUI]'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: The installed app language obtained [MUI].'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: Task plist file validation successful, file path: /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc/Tools/Tasks.plist'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Checking for browser plugin.'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: The path obtained from /Library/Preferences/com.adobe.acrobat.pdfviewer is /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/.'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/Internet Plug-Ins/AdobePDFViewer.plugin'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  cmd: /usr/bin/defaults read "/Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/Info" CFBundleVersion'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  cmdRetCode [0],  cmdErrMsg [], cmdOutput [11.0.0]'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/Automator/Save as Adobe PDF.action'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  cmd: /usr/bin/defaults read "/Library/Automator/Save as Adobe PDF.action/Contents/Info" CFBundleVersion'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  cmdRetCode [0],  cmdErrMsg [], cmdOutput [11.0.0]'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/PDF Services/Save as Adobe PDF.app'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  cmd: /usr/bin/defaults read "/Library/PDF Services/Save as Adobe PDF.app/Contents/Info" CFBundleVersion'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  cmdRetCode [0],  cmdErrMsg [], cmdOutput [11.0.0]'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Browser Plugin should be updated.'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Print Automator should be updated.'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Print PDF Service should be updated.'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Preparing for Rollback for all the valid tasks.'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'  cmd: /bin/cp -fR "/Applications/Adobe Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" "/tmp/com.adobe.acrobat.viewer.updater/rollbackstore/Applications/Ado be Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT"'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  cmdRetCode [1],  cmdErrMsg [cp: symlink: Versions/Current/AcroAMT: No space left on device], cmdOutput []'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'ERROR : The rollback preparation command /bin/cp -fR "/Applications/Adobe Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" "/tmp/com.adobe.acrobat.viewer.updater/rollbackstore/Applications/Ado be Acrobat XI Pro/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT" failed.'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'EXCEPTION: Caught an exception while preparing for rollback for task 0.'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Traceback (most recent call last):'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 1036, in beginScan'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '    prepareForRollback(plist[i],i)'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 588, in prepareForRollback'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '    prepareRollbackForOverwrite(dest,isDir,tasknum)'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 563, in prepareRollbackForOverwrite'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '    raise Exception("GenericError")'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Exception: GenericError'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ''
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: The details of the failed task are'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   TaskType = Overwrite'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   StagingRootDir = Application'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   RelativePath = Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   IsDirectory = 0'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   TargetPackageId = com.adobe.acrobat.11.viewer.app.pkg'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   LangId = MUI'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   ChecksumBefore = 0'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   ChecksumAfter = 1925040286.0'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   NSFileOwnerAccountName = root'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   NSFilePosixPermissions = 509'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '   NSFileGroupOwnerAccountName = admin'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: Postinstall exited with error code 116.
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: releasing backupd
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: allow user idle system sleep
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11001.pkg”." UserInfo=0x7fac8a42ebd0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#pa yload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11001, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11001.pkg”.} {
                  NSFilePath = "./postinstall";
                  NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobatUpd11001.pkg\U201d.";
                  NSURL = "file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload .pkg";
                  PKInstallPackageIdentifier = "com.adobe.acrobat.a11.AcrobatUpd11001";
    Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11001.pkg”." UserInfo=0x7fd3dbc6eee0 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#pa yload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11001, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11001.pkg”.}
    Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: IFDInstallController DBC828D0 state = 7
    Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: Displaying 'Install Failed' UI.
    Feb 27 19:02:12 MYNAME-MBP.local Installer[4256]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

    The error in the log is as follows:
    BEGIN INSTALL LOG EXCERPT
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: E_FAIL             
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting en_US.7z.
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta  Copyright (c) 1999-2009 Igor Pavlov  2009-05-30
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Error:
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: there is no such archive
    END INSTALL LOG EXCERPT
    After this error the whole install begins a cascade failure.
    Bill@VT has the correct troubleshooting procedure though.  Download the update and try updating locally rather than through the ARM updater.

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