Cannot update ipod software from 1.1 to 1.2 - support pages NO HELP AT ALL

HELP ME PLEASE! Every time I try to reset, restore or update my ipod to install the 1.2 software for iPod I get error message: "ipod" cannot be updated because it contains files that are in use by another application.
So how do I get rid of these files, how do I override this? it will not let me perform an update, a restore or a reset. I backed up everything so I could clear it but the directions state press hold button on then turn off- how the **** do you turn it off if its on hold? ARRRGH!
Anyway- nothing i do works
dell Windows XP
dell Windows XP

I don't know why update fails but I give you my expiriences with the new iPod firmware version 1.2. This new version has an annoying bug, it plays titles not until the end, instead it interruptes playing and continue with the next title.
At the moment I downgrade to the older version 1.1.2 and hope to remove this strange behaviour.

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Source : http://support.apple.com/kb/TS3694
Resolution
Specific error messages and resolutions
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Cannot update ipod software from 1.1 to 1.2 - support pages NO HELP AT ALL

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