"Cannot Update Library" in Newsstand

I fired up my ipad3 last night and, so far, am 0 for 2 in accessing magazines in the newsstand.
Both Martha Stewart and Bon Apetit give me an error message "Cannot Update Library...An error has occurred."
I have tried redownloading the Martha Stewart Living app, and have had customer support reset my account twice. No dice. Tried powering on and off. Checked store settings, and updated my credit card info on file at Apple. Checked Software Update in setting and it says I'm up-to-date.
Any ideas?
BTW, I'm on my home Apple Time Machine wifi network, Cable DSL. No firewalls. Works fine with every other device.
Thanks for lending your thinking caps.

Hi !
I seem to have the same problem.
I'll start at the beginning:
I made a book with Adobe InDesign and am making an iBook version.
There seemed to me to be two ways of doing this:
Converting the existing document using Adobe Digital Publishing Suite (regardless of expense),
Re-making the document (I have got all the bits, and am signed up) with Apple iBooks Author.
Before starting on the Adobe way, I thought I'd  have a look at some publications made using it.
Adobe have made available a document that shows what can be done with their Digital Publishing Suite (AdobeDPS_Resource_Guide.pdf).
This document contains links to digital publications made for the iPad and iPhone. I downloaded some to have a look.
When I tried to open these documents, some in the apps space (such as "DPS Tips") and some in the Newstand space (such as "i-mad : Madame Figaro sous toutes ses coutures"), I found that I could not open any of them, either on my iPad or on my iPhone. All I got was the modal error dialog "Cannot Update Library, An error has occurred, OK". Frankly, this is not "OK" at all. Unsurprisinglly,I could not get any sense out of iTunes support, just usual responsibility merry-go-round.
Well, I am based in China. Maybe this is the root of the problem. Yet, the two WiFi connections I use here seem to work perfectly well (for web browsing, Skype etc.). Or maybe it's something completely different. I would really like to get to the bottom of this, because it seems to mean that if I convert my my exising InDesign document, using the Adobe add-on, maybe nobody could read it. But is this an Adobe problem?
Any suggestions gratefully received.
BTW it's a book about S4 phonetics
<Link Edited By Host>

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  • "Cannot Update Library" message in live app

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    Thanks for the quick response. No, I did not get any error messages or any terms-of-usage screen. The employee I told my problem to was not computer savvy either. She just suggested I move to different spots w/in the library to see if that would make a difference. It didn't. When I connected to the library WiFi it did change the Verizon 3G that is usually in the upper left corner to iPad with two to three emanating arcs. I may have to go to the library in the next town. I was able to connect to theirs in the past when I had to download something greater than 20 MB. Unless I really want it, I will probably not even try to download something more than 20 MB due to the hassle. Yeah, I may have been better off getting a normal desktop or laptop and getting WiFi at home. To do that now would mean having my iPad 2 and a desktop computer, which I feel is extravagant. (I know there are a lot of big spenders out there who got the iPad as additional gadget for fun. This is a rich country.) A Verizon rep told me I couldn't set up a WiFi router at home just using an iPad. So it seems like a person who just uses 3G is limited to surfing the net (not even much YouTube because it eats a lot of data) and using email. I read about an app that helps print wirelessly using 3G, but a reviewer said you had to be an engineer to get it done right. BTW, I like the Steelers. I'm old enough to remember Franco Harris and that blond guy whose name escapes me back in the '70s. Since I live in North Jersey I feel I have to support the Giants. But I know football about as well as computers.

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    Hi !
    I'll start at the beginning:
    I made a book with Adobe InDesign and am making an iBook version.
    There seemed to me to be two ways of doing this:
    Converting the existing document using Adobe Digital Publishing Suite (regardless of expense),
    Re-making the document (I have got all the bits, and am signed up) with Apple iBooks Author.
    Before starting on the Adobe way, I thought I'd  have a look at some publications made using it.
    Adobe have made available a document that shows what can be done with their Digital Publishing Suite (AdobeDPS_Resource_Guide.pdf).
    This document contains links to digital publications made for the iPad and iPhone. I downloaded some to have a look.
    When I tried to open these documents, some in the apps space (such as "DPS Tips") and some in the Newstand space (such as "i-mad : Madame Figaro sous toutes ses coutures"), I found that I could not open any of them, either on my iPad or on my iPhone. All I got was the modal error dialog "Cannot Update Library, An error has occurred, OK". Frankly, this is not "OK" at all. Unsurprisinglly, I could not get any sense out of iTunes support, just usual responsibility merry-go-round.
    Well, I am based in China. Maybe this is the root of the problem. Yet, the two WiFi connections I use here seem to work perfectly well (for web browsing, Skype etc.). Or maybe it's something completely different. I would really like to get to the bottom of this, because it seems to mean that if I convert my my exising InDesign document, using the Adobe add-on, maybe nobody could read it. But is this an Adobe problem?
    Any suggestions gratefully received.
    BTW it's a book about S4 phonetics http://www.S4phonetics.com

    Thank you very much.
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    And can I get DPS there (I can't see it on Adobe Hong Kong sales website).
    Can I ask you another question? I want to make a digital book that plays audio when you press a piece of text (that acts like a link or button). Is this possible with documents made with InDesign and DPS? For me, this is sine qua non for using DPS.
    Actually, this is a vital capability in a digital book for language teaching.
    It can be done with Apple iBooks Author, but in what I see as a clumsy way.
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    Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: SHELL=/bin/bash
    Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: HOME=/Users/MYNAME
    Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: USER=MYNAME
    Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: LOGNAME=MYNAME
    Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: SSH_AUTH_SOCK=/tmp/launch-wjOeEs/Listeners
    Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: Apple_Ubiquity_Message=/tmp/launch-S51plA/Apple_Ubiquity_Message
    Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: Apple_PubSub_Socket_Render=/tmp/launch-druDAU/Render
    Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: COMMAND_MODE=unix2003
    Feb 27 19:00:22 MYNAME-MBP.local Installer[4256]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
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    Feb 27 19:00:24 MYNAME-MBP.local Installer[4256]: Product archive /Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg trustLevel=202
    Feb 27 19:01:54 MYNAME-MBP.local Installer[4256]: InstallerStatusNotifications plugin loaded
    Feb 27 19:01:58 MYNAME-MBP.local runner[4269]: Administrator authorization granted.
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: ===================================================================== ===========
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: User picked Standard Install
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Choices selected for installation:
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]:           Install: "Adobe Acrobat XI Pro (11.0.01)"
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]:                     AcrobatUpd11001.pkg#payload.pkg : com.adobe.acrobat.a11.AcrobatUpd11001 : 11.0.01
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: ===================================================================== ===========
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: It took 0.00 seconds to summarize the package selections.
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload. pkg
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Set authorization level to root for session
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Will use PK session
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    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Configuring volume "HardDisk"
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Preparing disk for local booted install.
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Free space on "HardDisk": 47.25 GB (47253155840 bytes).
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Create temporary directory "/var/folders/xr/gczqchkx567d6ty6y6rww5sr0000gn/T//Install.4256POG6iX "
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: IFPKInstallElement (1 packages)
    Feb 27 19:01:58 MYNAME-MBP.local Installer[4256]: Using authorization level of root for IFPKInstallElement
    Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: installd: Starting
    Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: installd: uid=0, euid=0
    Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: ----- Begin install -----
    Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: request=PKInstallRequest <1 packages, destination=/tmp>
    Feb 27 19:01:58 MYNAME-MBP.local installd[4272]: PackageKit: packages=(
                  "PKLeopardPackage <file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload .pkg>"
    Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: Extracting file://localhost/Volumes/AcrobatUpd11001/AcrobatUpd11001.pkg#payload. pkg (destination=/private/tmp/.PKInstallSandboxManager/1.sandbox/Root/com .adobe.acrobat.viewer.updater, uid=0)
    Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: prevent user idle system sleep
    Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: suspending backupd
    Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc
    Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: 1545688085
    Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: Info: Space availability check passed.
    Feb 27 19:01:59 MYNAME-MBP.local installd[4272]: ./preinstall: Info: UI mode installation.
    Feb 27 19:02:03 MYNAME-MBP.local installd[4272]: ./preinstall: AcroPatchInstall:INFO: More than one path found, showing window to choose one.
    Feb 27 19:02:03 MYNAME-MBP.local installd[4272]: ./preinstall: Processed application path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '        INFO: For creating debug logs, please run following command in terminal'
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    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmd: /usr/bin/defaults read "/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides" AcroPatchLogLevel'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmdRetCode [1],  cmdErrMsg [2013-02-27 19:02:05.286 defaults[4296:1307] \nThe domain/default pair of (/Library/Application Support/Adobe/Acrobat/11.0/com.adobe.Acrobat.InstallerOverrides, AcroPatchLogLevel) does not exist], cmdOutput []'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: App. path is obtained as /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmd: /bin/ps -x -c -A | grep AdobeResourceSynchronizer'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmdRetCode [1],  cmdErrMsg [], cmdOutput []'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Getting installed application locale'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'  cmd: /usr/bin/defaults read "/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/AcroLocale" AcroInstallLocaleID'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmdRetCode [0],  cmdErrMsg [], cmdOutput [MUI]'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: The installed app language obtained [MUI].'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: Task plist file validation successful, file path: /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc/Tools/Tasks.plist'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Checking for browser plugin.'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: u'Info: The path obtained from /Library/Preferences/com.adobe.acrobat.pdfviewer is /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/.'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/Internet Plug-Ins/AdobePDFViewer.plugin'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmd: /usr/bin/defaults read "/Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/Info" CFBundleVersion'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmdRetCode [0],  cmdErrMsg [], cmdOutput [11.0.0]'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/Automator/Save as Adobe PDF.action'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmd: /usr/bin/defaults read "/Library/Automator/Save as Adobe PDF.action/Contents/Info" CFBundleVersion'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmdRetCode [0],  cmdErrMsg [], cmdOutput [11.0.0]'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: checking if major version is 11 in /Library/PDF Services/Save as Adobe PDF.app'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmd: /usr/bin/defaults read "/Library/PDF Services/Save as Adobe PDF.app/Contents/Info" CFBundleVersion'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: '  cmdRetCode [0],  cmdErrMsg [], cmdOutput [11.0.0]'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Browser Plugin should be updated.'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Print Automator should be updated.'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Print PDF Service should be updated.'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Pre-validating all the tasks.'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./preinstall: 'Info: Pre-validation for all tasks successful.'
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: PackageKit: Shoving /private/tmp/.PKInstallSandboxManager/1.sandbox/Root (1 items) to /tmp
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc
    Feb 27 19:02:05 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting MUI.7z.
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta  Copyright (c) 1999-2009 Igor Pavlov  2009-05-30
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: p7zip Version 9.04 (locale=utf8,Utf16=on,HugeFiles=on,4 CPUs)
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Processing archive: MUI.7z
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Adobe Acrobat Pro.app/Contents/Built-in/Accessibility.acroplugin/Contents/MacOS/Acc essibility
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAM T
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/AcroAMT.framework/Versions/A/AcroAMT
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Acrobat Distiller.app/Contents/Frameworks/AcroAMT.framework/AcroAMT
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/AcroAMT.framework/AcroAMT
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting  MUI/Application/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: ERROR: E_FAIL              
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: Extracting en_US.7z.
    Feb 27 19:02:07 MYNAME-MBP.local installd[4272]: ./postinstall: 7-Zip (A) 9.04 beta  Copyright (c) 1999-2009 Igor Pavlov  2009-05-30
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    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: App. path is obtained as /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app.'
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    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'  cmd: /usr/bin/defaults read "/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/AcroLocale" AcroInstallLocaleID'
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    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: The installed app language obtained [MUI].'
    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: u'Info: Task plist file validation successful, file path: /private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.Ac robatUpd11001.iBOpAc/Tools/Tasks.plist'
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    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: checking if major version is 11 in /Library/PDF Services/Save as Adobe PDF.app'
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    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: 'Info: Print PDF Service should be updated.'
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    Feb 27 19:02:12 MYNAME-MBP.local installd[4272]: ./postinstall: '  File "/private/tmp/PKInstallSandbox.ZpuS9p/Scripts/com.adobe.acrobat.a11.A crobatUpd11001.iBOpAc/Tools/TaskExecutor.py", line 563, in prepareRollbackForOverwrite'
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