Cannot update Lumia 625 to Lumia Black or Cyan

I hava a Global Variant Lumia 625 in India.(It was bought unlocked from UAE). The software version is still lumia amber, i checked for updates many times but it still says "your phone is upto date". how can i get it to update??

Welcome to Nokia Discussions, ShahiMCLT.
To verify the latest version available on your phone, use the Nokia Software Recovery Tool - https://expertcentre.nokia.com/en/articles/kbartic​les/Pages/Nokia-Software-Recovery-Tool.aspx
Note: Nokia Software Recovery tool deletes all the data from your phone. If possible, make a backup of your phone’s data before using the tool.
Good luck

Similar Messages

  • Unable to update my Nokia Lumia 625

    I am unable to update my Nokia Lumia 625 to Lumia black update. Its been several months since Lumia black update has been released but still I am unable to update it. It says your phone is up to date.

    Welcome to Nokia Discussions, saquib13.
    Try using the Lumia Pusher app. You may download it for free by searching Lumia Pusher on the Nokia Store app on your Lumia device or by accessing the link below.
    http://www.windowsphone.com/en-us/store/app/lumia-pusher/d4ef32ad-b9fc-4150-99ba-94daa08798f4
    Otherwise, your phone might be running on a custom firmware made exclusively to your network provider and the update for it might have not been released yet.

  • Black Update for Lumia 625

    Could someone help me? I have a Lumia 625 and I wanted to update it to Lumia Black. I always look at this website (http://www.nokia.com/global/support/software-update/wp8-software-update/wp8-availability-in-asia-pac... to check tha availability of the update. I'm from the Philippines and the website says Black update is already available in Lumia 625 but I check for updates in the Settings and it just says: "Your phone is up to date. I bought the phone from UAE. What could be the problem with my phone? Please help me.

    @Abi99 Good news! I think I got the update via the Nokia Software Recovery Tool because I'm so curious about the program when I last checked my product code. It says that I can install the update 3056.40000.1349.2001 ( I'm sorry I didn't took a screenshot of it from my computer because of my excitement) I followed the instructions and it started downloading . It took almost an hour before it completed the download. My phone started rebooting and then the Nokia logo was shown (with a red background and a status bar) so I thought it is already installing the update to my phone. It took 20 minutes to install. Again it rebooted and started like normal. My apps were wiped-out by the update. The initial setup also appeared (thank God I had a backup on the cloud). I went to the Settings>extras+info and to my surprise, it shows that it already runs Black update. Did I just did the right thing to update it via Nokia Software Recovery Tool?
    (I'm really sorry that I wrote a lengthy explanation)

  • Lumia 625 black update

    I got update for my Lumia 625 ,I installed it and after been finished I can't find any difference and I opened the extras&info sill showing amber software how can I know that the black update is on my device know although its fully installed and the phone restarted and told me update is full

    It's not obvious that your phone has been upgraded.
    Go to settings > Extras + Info.
    It'll tell you the software release version
    But...... have a look at
    http://www.nokia.com/gb-en/windows-phone-black-update/
    You'll find out that you have to download the new camera software and other bits too.
    Here's the video about Lumia Black
    http://www.youtube.com/watch?v=ruXlufHmdZ4
    Another BUT..... The Nokia Glance screen is not availble for the Nokia Lumia 625.
    One wonders why Nokia doesn't tell you this, you have to search for stuff on their website and only at the bottom does it tell you that the Glance software isn't available - VERY Unimpressed.

  • Lumia Black update doesnt appear on my Lumia 625.

    I have a lumia 625 which was gifted to me by my parents from Dubai. Im not able to see an update for my phone. Whenever I check for any new software updates, it always says that the phone is uptodate. Im wondering if it is because the phone is from Dubai that im not able to update the software in India.
    Could anyone please help me out if there is any solution to this problem?

    Jeen wrote:
    there is a 7 letter code when i connect my phone with nokia recovery suite...but the same code i don see it in the phone...how do i see that code on the phone?
    That would be the phone product code. It should also show on the product sticker which usually either in the battery compartment or on the SIM tray.
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Lumia 625 GDR3 Not getting Lumia Black

    Hi,
    I updated my Lumia 625 3 weeks ago to GDR3 and it was supposed to update to Lumia black as well. However i didnt get the black update. the extras+info still shows amber however i received all the GDR3 options like screen orientation lock and closing the apps with the x button in multitasking window. I attached for you the screenshot of the "About Phone" showing that i have the latest OS version which i compared with my other Lumia 925 and it is the same.
    I've been trying to update in "Phone Update" for the past weeks and it is always showing that my phone is up to date. iI also checked nokia support page for my country Lebanon and it is showing as available. we do not have any carrier branded phone here so it is a SIM free phone.
    Please help!!!
    Thanks,
    Ralf
    Attachments:
    wp_ss_20140214_0001.jpg ‏63 KB

    Hi Ralfyyy,
    Welcome to the Nokia Support Discussions!
    You are right. You're Firmware Revision Number suggests that you have the latest software version for your handset. Is your System apps up-to-date? If you haven't, you can scan the codes here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
    Let us know the outcome.

  • Lumia 625 not registering update

    My Lumia 625 is not updating to Lumia black I go to phone update and it says my phone is upto date yet on my extras and info there is an exclamation mark on my Lumia amber software meaning that I need to update.......ive checked availability and yes it is available.........
    please help

    Did you try the Nokia Software Recovery Tool already? There in that tool, what is your Nokia Product Code? Does that code match the one which is printed on the label of your phone (seven characters)? The Nokia Product Code determines your firmware variant which determines your current version. We can check together, only with this code!
    @deepakpdeepu which firmware do you have? Lumia Amber or Lumia Black?

  • Cannot connect nokia Lumia 625 to Win XP PC

    Hello, I have a Nokia Lumia 625 phone - I cannot seem to connect it to my Win XP PC
    The Phone is upto date - software updates on the phone says 'uptodate'
    My Win XP is also upto date (at least uptill Apr 8 2014)
    When I connect the phone to the PC using USB cable, it kicks off 'new hardware found' wizard,
    When I click to continue install, it says ' MTP device found'
    Then after a few seconds it says 'Cannot install this hardware - An error occurred during the installation of the device, The specified service does not exist as an installed service
    And I end up with the yellow question marks in the device driver list.
    I cannot see the device listed in windows explorer.
    Any help or advice?

    Hi nuser123,
    Welcome to the forum! 
    What version of Windows XP do you have (SP2, SP3, etc.)? Do you have the latest Microsoft Windows Media Player 11 installed on your PC? Please check this link: FAQ - What should I do if my Nokia Lumia phone is not recognized by a computer running Windows XP?
    Let us know how it will go. 

  • What is new for the Lumia 620 in the black update

    What is new for the Lumia 620 in the black update ?

    It seems Lumia 620 doesn't benefit the "double tap to wake", other than that all announced apps and features will be available. I advise to check also some great beta apps from Nokia Beta Labs, kudos to the guys developing these.

  • Lumia 920 Disturbed after Black update

    Once Lumia black came, i update my mobile. After that i am facing these issues
    proximity sensor stop working.
    Screen Rotation has stopped.
    Camera app become crash whenever i try to use camera.
    i tried to hardReset. And then download nokia suit from nokia site and try to install all software from scratch. First. 5mon it work fine after that again same problem.
    i purchased my mobile from singapore. Currently i am in london. Can't go back. Even can check my mobile at UK nokia care because they refused because of international warranty . Surprise Nokia UK don't cover Nokia singapore product. If it will happen with nokia users then what gonna happen.
    this is my business mobile. I started Lumia series when Lumia 800 comes...then Lumia 900 then 520, 720 and now 920. But i am really disappointed.
    now may i know my handset future beside curtsy.

    We understand your situation, terchoo. Since the issue started after installing Lumia Black, try to verify it the phone is successfully updated. Check if 'Lumia Black' shows up under Settings > Extras + Info. Try also to verify if all system applications are up-to-date. Since the camera won't work, just manually search the system apps in the Store or via Bing search. Check this link for the list of apps that needs to be updated: Nokia Windows Phone 8 App Updates
    By the way, Nokia Suite isn't compatible with Lumia devices. Just to clarify, are you referring to Nokia Software Recovery tool instead of Nokia Suite?? Please check this link: Nokia Software Recovery tool
    Hope to hear feedback from you soon. 

  • Lumia 625 update problem

    Hi
    Microsoft says the latest update for my Lumia is Denim
    why i cant get Denim ?
    Attachments:
    Cadsfsfpture.JPG ‏37 KB
    wp_ss_20150123_0001.png ‏42 KB
    wp_ss_20150123_0003.png ‏31 KB

    Alba1982 wrote:
    I actually have the same problem.
    In extras+info, you do not have Lumia Denim but Lumia Cyan? Which phone model do you use? If you use a Lumia 625 as well, in the Software Recovery Tool, what is your 7-letter code (Product Code)? No Windows computer or USB: The same code is printed somehwere on your phone (059…). That code determines your firmware variant. That variant is needed to reproduce your issue.
    Alba1982 wrote:
    WhatsApp is faded out and can`t get accesed any longer..What might be wrong?
    Is that related to extras+info?
    Or is it related to the update to Lumia Denim? The latter would be a separte issue.
    Therefore, did you consider to create a new thread just for that issue? In that new thread, please, mention: Windows Phone » menu » (do not open but long tap) WhatsApp:
    A) Are you able to uninstall WhatsApp this way or
    B) is Uninstall not available in that menu, or
    C) is Uninstall grey?

  • Unable to update my Lumia 625 to WP8.1. Please hel...

    I have lumia 625 and it is not updating fro W8 to 8.1, whether all my friends have updated their phones
    Moderator's Note: Post was moved and changed the title into a subject-related title. 

    Hi, maira12najam34. Is there any error message? If there is, please specify. What connection are you using? Cellular data or WiFi? Here are some tips on how to successfully update your phone's software: How can I update my Lumia with Windows Phone 8? Hope this helps.

  • Lumia 625 amber update

    Hi. I have bought a 625 phone recently and want to know when it'll be possible to update to amber ? I live in Armenia and my carrier is beeline. Thank you in advance.
    Solved!
    Go to Solution.

    The Lumia 625 comes pre-loaded with Amber...

  • Phone software update Windows 8.1 for lumia 625

    Know me when phone software be updated for nokia Lumia 625 to Windows. 8.1

    It should be soon .. No specific date announced. Only thing we know is that it will be in the current Quarter (Jul - Sep)

  • Not able to update to windows 10 phone from lumia 625

    hi team,
    I am trying to update to windows 10 phone on my Lumia 625. but It is giving me error message stating -
    server error a connection error prevented us from downloading programs for you. please check date/time of your device and its network connection and try again.
    please assist me in resolving the issue.

    You find the answer here: issue is from microsoft servers:
    https://twitter.com/gabeaul/

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