Cannot update my apps as I can't sign in to my account

I can't not update or download apps as I cannot sign in my account

Hello Bec88,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
See if you are able to sign in from icloud.com and from itunes store.
Best of luck,
Mario

Similar Messages

  • Old Username won't go away and now I cannot update my Apps! What can I do?

    When I synced my iPad 2 to my iTunes, it asked me to update the iPad to the new OS, which I did. Then it asked me to pick a username that had an email address. I already had a username from way back when I got my first iPod, but it was not an email address and the updated system would not accept it. I gave the email address that was associated with my account and the system continued on.
    Once everything was updated, I went on my iPad and tried to update my apps. The window that popped up however had the "old" username, the one without an email address. I tried the password associated with that username, but it said that the password was wrong. I tried a few times until it got me to the forgot password screen. There, I used the send email authentication option, but I don't get an email to the address associated with that account. For the other option, the security question, it asks for my birth date and once I enter it, it says that the information does not match their records.
    I have tried to sign out and re-sign with the new ID, I have visited the Apple store twice, spoke to somebody on the phone, nobody can solve this issue. At the store last night the "genius" re-setted it to factory settings and asked me to try to download a free app. When it asked for the password, the "new" ID, the one with the email address, popped up. I thought I was finally OK. But nope. When I synced the iPad with my iTunes stores to get all my apps previously purchached under the "old" username, the same problem persists.
    PLEASE, Anyone has an idea on how to solve this?

    I've been having the same problem for days and just solved it. Tried going to Apple ID and had all the same problems you did in the second paragraph. I signed out with my current username on the ipad under settings--->store and signed back in with my oldest apple id and password. Now the apps don't ask for a password to upgrade. I too had a username that wasn't an email address and had to change to one that was at some point. That's what caused the problems. Hope this can work for you.

  • My account show me my security code is invalid, so I cannot update my app, also I can not download new app,,,

    When I download new app, it show me I need to view my billing account, and I type it , but is show me security code is invalid, I chick my card and I m sure it s currect, now I can not update app and unable to get new one, so terrible.

    Yuhao-
    The security code could be correct but the credit card number is wrong.  Be sure you did not transpose digits of your credit card number.
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  • I cannot update mine apps!

    I cannot update mine apps, and I can not download the new! App Store asks to change the payment information but when all is entered correctly system writes "your credit card is not confirmed. Please, enter the correct information of a credit card!"
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    Are all of the apps that are on the phone downloaded/purchased with a single iTunes account? Applications are tied to the Apple ID they are purchased with.

  • My ipad was logged into a fake (typoed) account, and now I cannot update any apps.  Help?

    My apple ID is:  [email protected]
    For whatever reason, very clearly a simple typo, it logged me into '[email protected]'.  I don't know how, I don't know why.  I do not have a password for that account, to my knowledge that account does not exist.  However, now *all* of my apps, especially those I have bought (and can prove to have bought) with my real account, ie, [email protected], are listed as [email protected]  I cannot update any apps, as they say they are linked to another account.  I bought them with this account, the other account doesn't even exist.  What do I do?

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  • Since i updated my iphone to ios7, i can no longer download applications and also cannot update my apps. what happened? there is an alert popping and it tells that i should switch to Philippine store.

    since i updated my iphone to ios7, i can no longer download applications and also cannot update my apps. what happened? there is an alert popping and it tells that i should switch to Philippine store.

    Hi, sallymaesmag. 
    Thank you for visiting Apple Support Communities.
    If you are in the Philippines, check to see if the country is changed in the iTunes Store settings on the iOS device.  These steps will show you how to change the preference.
    Change your iTunes Store country
    Sign in to the account for the iTunes Store region you'd like to use. TapSettings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
    Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    Once you make the change attempt to download applications again.
    Jason H.

  • App store tried to update iBooks app. I can only see Newstand app on my screen and cannot get to bookstore. How can I delete and download the iBooks app again. iBook still appears in the settings menu as version 2.1   Tx iPad 2, iOS 5.0.1, iBooks 2.1

    App store tried to update iBooks app. I can only see Newstand app on my screen and cannot get to bookstore. How can I delete and download the iBooks app again. iBook still appears in the settings menu as version 2.1
    Tx
    iPad 2, iOS 5.0.1, iBooks 2.1

    Hi,
    the settings are gone, i guess. But even worse, I cannot get the iPad2 to play Full HD thru the Apple digital AV adaptor using apps that support  (and advertise this), like AVPlayer HD. This definiteley used to work before one of the last iOS upgrades. (I am now at 5.1.1).

  • I cannot update an app because I used a different ID when I purchased it and I have no record of it. How can I find out the ID and password

    I cannot update an App because I used  an ID and password  to purchase the APP that I no longer can retrieve. Is there anyway that I can find out that information ?

    Try here > Associating and verifying email addresses with your Apple ID
    And here > Is there a way to find my Apple ID Name if I can't remember it?
    Frequently Asked Questions About Apple ID

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    The update for Pages says it is installing however it has been like this for days. Cannot open the app. What can I do?

    Double tap the Home button to bring up the multi-tasking bar...tap & hold any app until they all start to wiggle...tap the red minus sign to remove every app shown. Tap the Home button when finished. Try to delete the app now.

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  • Can't download mountain lion software...when I press buy it does nothing.  Also cannot update other apps

    When trying to buy mountain lion, nothing happens.  I also cannot update other apps.  What am I doing wrong?

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    Cannot update my apps? Wrong Apple ID pos up and I cannot change it...requesting solution please?

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    One thing that might work is .... Go to the purchased tab in the app store. Tap on an app that needs an update. That will take you to the app description page. Tap on the app icon in there and see if you can download the update. Could be very time consuming, but it might work.
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    Go to Settings>General>Date and time. Change the date and time to some time in the future and see if that helps.
    Lastly, you can always update the apps in iTunes on your computer and them sync them to the iPad.

  • I have a 3G iPhone and have changed my email which I use an an ID.  it is changed on my iTunes (PC) but the old email/ID still appears on my 3G iPhone so I cannot update my Apps..........how do I get the iPhone to accept the new ID??

    I have a 3G iPhone and have changed my email and Apple ID on my laptop/iTunes account.
    How do I get this new ID to show on my 3G iPhone.
    I still have the old ID and cannot update my Apps.
    PLEASE HELP !!
    thanks, Nosuh

    Did you purchase or download the apps with your old ID?  Apps are tied to the ID that is was purchased from.
    If it is a new app you bought with your new ID, you can go into settings - appstore- apple id and then log out.

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