Cannot update my apps in app store because it says " you can not update this software since you dont own a major version of the software"
hello people,
its happening since 3 days that i get a updates for my paid and free apps in app store, for my oiphone 4s, when i try to update the message pops up saying that i " you can not update this software since you dont own a major version of the software"
i have many paid apps and i own each and every one of them all are under my apple id and all purchased directly from apple store.
the same thing is also happening with the updates for my macbook pro.
whats wrong ? app store bug ?
i would appriciate any help.
thanks
I just have 1 apple Id . I don't have multiple accounts on App Store. All the apps were purchased from same apple id.
Thanks for quick reply. My problem still persists.
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Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
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Hi 969Polyglot969,
You may want to report an issue with the affected apps using the instructions in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
I hope this helps!
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You can not update this software since you have not owned the major version of this software.
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Next I have to post about a new problem in iPhoto on a new thread.... it lost the "link" between some but not all photos I have in the library and what it itself posted to FaceBook a few hours ago...
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My friend is trying to purchase an IAP on Adobe Photoshop Express, however they get an error saying "Can not buy this item. You must buy the application to which this item is intended to buy the item" when they try to make an In app Purchase". Everything other app is working fine.
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You can not update this software since you have not owned the major version of this software.??
I have recently been having issues signing into my Apple ID and decided to go in and update my email and change my password.
Since changing my email and password I have been unable to update any of my apps. I receive this error message when trying to update, "You can not update this software since you have not owned the major version of this software."
I have looked into other forums and communities for a solution to this issue but from what I have read iTunes/Apple has yet to figure out a solution.
I have also read that the cause of this issue can be linked to two things.
One, is if you have multiple accounts on one computer. I only have one iTunes account/ Apple ID on this computer. This is my personal laptop and no one else has ever loaded on another account.
The second cause is linked to the country to which the apps were downloaded in. My computer and Apple ID were both created in the US, however 9 months ago I moved to New Zealand on a one year work holiday visa. Since living in New Zealand for the past 9 months I have been buying and updating apps, it wasn't until today when I received this error message.
I would really like to find a solution to this problem, but at the very least I would like to know what exactly caused this issue so that others may hopefully steer clear.
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I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update. -
HI,
I got this problem : when i want to download the new version of iPhoto, i get this message : You can not update this software since you do not have the main version. What should i do ?
IPhoto was already on my MacBook Pro when i bought it.
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ThierryWelcome to Apple Support Communities
Open App Store > Purchases, and see if iPhoto app is listed. If not, unhide it > http://support.apple.com/kb/HT4928 Apart from that, check that iPhoto is in Applications folder. If not, put it in this folder.
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Message was edited by: jrentzke -
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<G_PLAN_CODE>
<PLAN_CODE>03101C3003</PLAN_CODE>
<PLAN_NAME>03101C3003_test</PLAN_NAME>
<PLAN_EM>John</PLAN_EM>
<PLAN_START_DATE>101.09.01</PLAN_START_DATE>
<PLAN_END_DATE>102.08.31</PLAN_END_DATE>
<PLAN_HOSTS>abc_super</PLAN_HOSTS>
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<CS_REAL_BUDGET_AMOUNT>0</CS_REAL_BUDGET_AMOUNT>
<CS_TEMP_RECEIPT_AMOUNT>0</CS_TEMP_RECEIPT_AMOUNT>
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<CS_TEMP_PAY_AMOUNT>0</CS_TEMP_PAY_AMOUNT>
<CS_TEMP_PAY_FINAL_AMOUNT>0</CS_TEMP_PAY_FINAL_AMOUNT>
<CS_TOTAL_AMOUNT>0</CS_TOTAL_AMOUNT>
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<CS_T_TEMP_RECEIPT_AMOUNT>289294</CS_T_TEMP_RECEIPT_AMOUNT>
<CS_T_REAL_PAY_AMOUNT>289294</CS_T_REAL_PAY_AMOUNT>
<CS_T_TEMP_PAY_AMOUNT>0</CS_T_TEMP_PAY_AMOUNT>
<CS_T_TEMP_PAY_FINAL_AMOUNT>0</CS_T_TEMP_PAY_FINAL_AMOUNT>
<CS_T_TOTAL_AMOUNT>228230</CS_T_TOTAL_AMOUNT>
<CS_REAL_RECEIPT_AMOUNT>289294</CS_REAL_RECEIPT_AMOUNT>
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<CF_END_DATE>102.11</CF_END_DATE>
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</NARLGLR005>Hi,
You mentioned you tried some steps but I'm not sure what they are, you may try my suggestion to resolve this issue, follow these steps:
Click Start, right-click Computer, click
Properties, and then click Advanced system settings.
On the Advanced tab, click Environment Variables.
Locate and select the __COMPAT_LAYER variable, and then click Edit.
Set the value of the __COMPAT_LAYER variable to EnableThemes. Or, delete the __COMPAT_LAYER variable.
If the issue persists, we can troubleshoot this problem in Clean Boot to determine whether background programs are interfering with PowerPoint:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support -
I can't update my phone or take pictures. It says I do not have enough storage available. So, I purchased more iCloud storage and it says the same thing.
Nbmj wrote:
. It says I do not have enough storage available. So, I purchased more iCloud storage and it says the same thing.
Purchasing more Storage on iCloud will not increase the Storage Capacity of your iDevice.
You need to Delete Content from your iDevice...
Goto... Settings > General > Usage > Storage = Then Delete Content...
See Here > http://osxdaily.com/2013/07/24/remove-data-storage-iphone-ipad/
OR... do the Update using iTunes on your Computer.
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download
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