Cannot update my credit card

My credit card has been renewed, but I cannot change the new date on my pannel. Everytime I try to change the date (o rewrite the number) the system display this message:
"C'è un problema con i dati della carta inseriti qui. Inserisci un'altra carta oppure contatta la tua banca." My bank said there is no problem, so what I have to do?
I have 30 days, and then the Creative Cloud will stop....

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

Adobe Support cannot update my credit card

I have a 6 person team on a CC account. We moved our shop to a new location and had to update our billing information. Your support team in India cannot update my Credit Card information.
I called as soon as I got the message through CC that there was a problem. Here we are almost a month later after multiple attempts to update my CC# information now my "team" is not able to work today. 5 people without the ability to use your product. (my product - because I am a shareholder as well).
Dennis Baughman
Midtown Signs - Please call me.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I cannot update the credit card used for my subscription... only a few days left

Hi,
My card was stolen and now I have a new one. So I need to change the card information used for my subscription, but I can't. I've been trying for days, using different browsers, computers, etc. Contacted chat support with no results. Who do I need to call to get help updating my credit card?
The message I get is "Card is invalid, please check card details"
I have only 4 days left in my subscription.
Thanks,
Arturo

Customer Service is completely incompetent with this type of issue. You will eventually speak to someone who does not have a good command of English, and judging from the background noise, is sitting in some kind of low cost "boiler room" operation that Adobe noiw considers to be adequate to service their paying customers.
I spent 20 minutes on the phone trying to do the same thing. I have work to do, and eventually had to hang up. The chat line reps have to power to do anything but read from their FAQ cards.
It must be nice to have a virtually monopoly on computer software...you can treat your customers any way you want and not have to suffer any consequences.

HT2534 I cannot update my credit card information in manage my account

I am trying to update credit card information in Manage my account but am having difficulties. Suggestions?

we have moved and I am trying to update my new information on to my phone and it will not accept it??

Cannot update a credit card for payments

Hi there..
I am a bit frustrated..
I have apparently reched the total of credit cards to use for my payments in skype.
I have deleted all of them from my profile.
Everytime I try to pay the system still tells me and shows me the SAME CARDS I HAVE ALREADY DELETED.
Hence I cannot pay my suscription which I wanted to use to call my family who are alredy at bed!!!
Any help, pleae??
thanks

What happens when you try to add it, do you get any error messages ... ?
Is the card registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is and if it's being declined then have you checked with your card issuer to see if it's them that are declining it ?
If it's something that only iTunes support can help with then you can contact them via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

I cannot update my credit card info for my CC account

I can log into CC center, and view all information, but when I click "Change Account Billing"" from the Manage Account, a script tries to run but can't. It goes into an endless loop I cannot stop, and have to use Task Manager to close out my browser. This happens with both Firefox and IE11, both latest versions. I am not blocking any scripts. Can someone explain why I can't get past this step, and how to fix it?
Thanks

Might try the steps described here:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html#id_41289
-Dave

I am trying to buy an app. I had to update my credit card info. It won't take the update and the screen is frozen - I cannot go back into the app store.

I am trying to buy an app on my Iphone5. I needed to update my credit card info. It wont take the updated info and the screen is now frozen. I cannot go back into the app store

It's a network issue, not an account balance issue. Troubleshoot your network or just restart your iPod and/or router, try connecting to the Store a bit later, or try the download in iTunes on your computer and then sync the purchase to your device.

I have credit in my itunes account but cannot buy without updating my credit card details. I do not want my credit card details held, what can I do? Thanks

I have credit in my itunes account but cannot purchase anything as it asks me to update expired credit card details - which I do not want to do. All was fine until I updated to IOS 7
How do I sort this?
Thanks

The iTunes Store sometimes requires a credit card to check that an account is valid, but shouldn’t normally charge purchases to it(except for gifts) while there’s sufficient iTunes Store credit.
(111480)

HT1918 I updated my credit card info, but still cannot complete itunes download. Says "waiting"...

I updated my credit card info, but still cannot complete itunes download. Says "waiting"...

I'm having the same problem, can someone expert in changing credit card info help? Don't say go into store and update it says my info is wrong when I try to change. Help!

HT203905 When family organizer updates payment credit card, members of family still only see old card on file. Payment declines with no other options!

When I wish to update an app or purchase an app on my iPhone, i get the message that Verification is required. next I am presented with entering the 4 digit security code for a credit card whose complete number is greyed out except last four digits. I can see itnis the old expired creit card. My Famiiy Organizer/husband has since updated that credit card, but I have no ability to sync up to the new credit card number. Shouldn't my family organizer payment updates immediately trickle down to the members of the family? I am locked out of purchases (even mere app updating), because I have no control over changing my own payment methods. I'm not asking to have my own separate card on file (as many support discussions reveal); I am simply trying to sync up to my family organizers payment method. It didn't automaitcally update member devices. I tried to update my own payment in SETTINGS, but its all greyed out since I am not the family Organizer. Talk about going in circles! I have 50 apps that I cannot update. Help!

You can create an App store account without a credit card, however that won't help you with updating your previous purchases. Apps are DRM protected, and tied to the account that was used to originally purchase them. There is no way to overcome this DRM protection or transfer them to another account(Itunes support can if you contact them). If you want to create an App store account without a credit card, follow the directions here, but bear in mind the DRM protection mentioned. If you use this account to download free apps, you will have to use this same account for all future updates:
http://support.apple.com/kb/ht2534

Updating expired credit card

i got an email from Skype saying I had to update an expired credit card to continue auto pay on Skype credit. First, can you confirm this is legit?
I signed into my account and followed instructions (not very clear ones) to update expiration date. When I got to the last step, which said that the credit card company had to okay this transaction, and I clicked on next, I got "you cannot access this page" for one of two reasons. What gives? How do I resolve this?

if the instructions here (https://support.skype.com/en/faq/FA10486/how-do-i-update-my-credit-card-details) don't work in your case, I think you may need to contact customer service for further assistance.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
on the other hand, for future reference, here are some suggestions on how to know if the email you received is really from Skype or a fake one.
https://support.skype.com/en/faq/FA330/how-do-i-know-that-an-email-is-really-from-skype
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HT204152 I am unable to update my App store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc.

I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3

What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
Every time they repeat the same questions & answers over & over.
"What's the name on the card?"
-I give it to them.
"It will take 4 to 5 hours to update."
-I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
I re-phrase my questions, always same answer:
"Your payment details are updated, your account will be activated in 4-5 hours."
Are they robots?
Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

No option to update my Credit Card Info

I just received an email stating an action is required as my credit card is about to expire and my skype number subscription will be cancelled.
Question: How can I update my credit card details? I see no option to update this info and am only prompted to a new payment method without the option to add or edit the new credit card details.
Pleasse help me with this as I don't want to cancel my subscription.
Thank you,
Kelly

Hi, Kelly_K19, and welcome to the Community,
Skype does not provide a facility to change individual facets of a payment method such as a CVV code, validity dates, and so on. Skype will consider your updated credit card as a new payment method. So, proceed to add your credit card as if it is a new payment method, and then delete the old payment method. The Skype Number subscription is tied to your expiring credit card; you will not lose the number as it is saved for you for 90 days following the expiration date, providing you time to reinstate the subscription. Therefre, it is not a problem if the subscription expires. I know this sounds convoluted, however it does work -- I just did this myself a few weeks ago -- the day my subscription expired, I renewed using a new payment method.
https://support.skype.com/en/faq/FA10486/how-do-i-update-my-credit-card-details
Regards,
Elaine
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How do I update a credit card number

How do I update a credit card number

Here you go buddy. Hope it helps:
To update your billing address or credit card number, visit:
iTunes Store: Changing Account Information
http://support.apple.com/kb/HT1918
=D

Cannot update my credit card

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