Cannot update new install of Acrobat Pro 9

After installing a trial version of CS5.5 Master collection (which included Acrobat 10), my purchased Acrobat 9 Pro was removed (or otherwise hidden) from my machine. After evaluating the different software choices in the master collection, I uninstalled the entire suite and installed my newly purchased production pro suite. Since production pro does not include Acrobat, I re-installed my purchased copy of Acrobat 9 Pro. Since it was installed from the installation DVD, updates are necessary. Everytime I try to update Acrobat 9 pro, I get the following error: "Adobe Updater Install Manager has stopped working". Also, everytime I open my outlook 2010 client, it crashes and recommends that I disable the pdf plug in from Adobe (which I have now disabled). I've looked over the internet and could not find a solution to the problem. I am using Windows 7 Home Premium. Any help would be greatly appreciated.
Thanks,
Patrick

Good day Patrick,
I'm sorry to hear you're having trouble.  Please give the following steps a try after a fresh restart of your system:
Repair your current Acrobat 9 installation via Help > Repair Acrobat Installation
Try to update Acrobat via Help > Check for Updates.
If the update fails, try to manually apply the Acrobat 9.1 update via direct download here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4375
Assuming the Acrobat 9.1 update successfully installs, please try continuing to update Acrobat all the way to 9.5 via Help > Check for Updates. 
Please let me know how it goes and if the issue with Outlook clears up too.
Kind regards,
David
Adobe Systems

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