CANNOT UPDATE NEW SOFTWARE!!!

Hi all,
having major problems trying to update new software to my iphone ...
every time i connect phone to itunes and click update, it comes up with a box saying backing up my iphone ... gets 3 quarters of the way through and jamms!!
can anyone help me with this and explain how to go about it ...
Thanks,
Ryan

Hi Ryan,
Make sure the PC has the latest version of iTunes installed, currently 8.0.2.
http://www.apple.com/itunes/download/
Also, make sure the iPhone is directly connected to a high-speed USB port the PC using the cable that came with it.
If the issue persists, try restoring the iPhone from another user account as described here: http://support.apple.com/kb/TS1275
-Jason

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