Cannot update or uninstall iTunes due to missing iTunes.msi file

I am trying to update my itunes 10.4.1.10 to the newest version. However, when I try to update or manually uninstall iTunes I get the following error message. I am logged into the admin account and on a wireless network. I've looked for the iTunes.msi folder in my iTunes folders and program folders but cannot find it. Also using Windows Installer CleanUp Utility is no longer an available option since Microsoft is saying that it damages files as well as fix them. Any ideas on what to do???

Also using Windows Installer CleanUp Utility is no longer an available option since Microsoft is saying that it damages files as well as fix them.
Nonetheless, it's the best game in town for this particular kind of trouble. So, just in case, I'll run you through my standard instructions for an itunes.msi variant (just in case).
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeksare worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

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I am unable to uninstall itunes due to missing itunes64.msi

I can't upgrade or uninstall as it says I'm missing this file. I can't get the file from the download package, any ideas?

"A network error occurred while attempting to read from the file: C;\Windows\Installer\iTunes64.msi"
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Cannot update, repair, uninstall itunes in Windows7-64bit. Have itunes v10.5.0.142 installed but is missing "itunes64.msi" file . Need copy of itunes64.msi file which is located in the file folder ProgramData\Apple Computer\Installer Cache. Thanks.

Cannot update, repair, uninstall itunes in Windows 7-64bit. I have itunes version 10.5.0.142 installed but is missing the "itunes64.msi" file. Would like to obtain a copy of this file which is located in the file folder ProgramData\Apple Computer\Installer Cache. If someone could supply a copy of this file on this site, it would really be appreciated. Thanks in advance.

See Troubleshooting issues with iTunes for Windows updates for general advice.
If you want to install an older version of iTunes see http://support.apple.com/downloads/#itunes or OldApps.com.
tt2

I have QuickTime Player 7.6.8, I cannot update or remove it b/c I am missing QuickTime.msi file. It is gone and I need it back. Please help.

I have QuickTime Player 7.6.8, I cannot update or remove it b/c I am missing QuickTime.msi file. It is gone and I need it back. Please help.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Trying to update iTunes but apparently I am missing iTunes64.msi file. What can I do to update?

What can I do to update iTunes when it needs iTunes64.msi file which I don't seem to have anywhere?

Hi rachelvariety,
Welcome to the Apple Support Communities!
I understand that these types of situations with iTunes can be very frustrating. In this situation I would suggest removing iTunes and its related components and then install the person you need directly from the Apple website. Please use the attached article for information on what components to remove and the order to remove them.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
Remove iTunes and related components from the Control Panel.
Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.
Cheers,
Joe

Can not open dreamweaver due to missing menu.xml file, how do I fix this problem?

Can not open dreamweaver due to missing menu.xml file, how do I fix this problem?

@alicia - We have seen such issues before
Allow me to quote David Powers from http://forums.adobe.com/thread/1192197
The menus.xml file is normally in your personal configuration folder. Before going to the trouble of reinstalling, try deleting your configuration folder. Details of how to find it are here: http://forums.adobe.com/thread/494812.
When you launch Dreamweaver, it should build a new configuration folder.

I cannot uninstall or install updated version of iTunes due to "missing .msi file".

I have been having an issue with updating my iTunes for the past month or so, and it turns out my mom is having the same issue. Both of our iPods and iPads immdiatly updated to iTunes 10.7, however both of our computers come up with the same error message saying the iTunes.msi file cant be located. I also cannot uninstall for the same reason. This just started happening about a month ago. I dont understand what happened. When I got to documents however I can see the iTunes setup file right there! Help! Now neither of us can sync.

For those having this same problem, someone else on here had a solution that worked really well if you have Windows. They directed me to a site ---> http://majorgeeks.com/download.php?det=4459
From there on the righthand side you'll see links indicated by reaccuring double arrows labeled Downloaded locations. Click one of them, proceed to download. Once completed go to Start> All Programs> Windows Install Clean Up.
Click it and find all iTunes files and remove them. After that restart your laptop or PC and then try and download iTunes 10.7 again. It worked out for me really well. (:

Unable to update iTunes due to no iTunes.msi file

I cannot download 21.1 iTunes update as it blocks me due to a lack of the itunes.msi file. I cannot uninstall als due to the lack of this missing file. I am also having a similar problem with Quick Time.

"MSI" suggests a Microsoft Installer File.
Are you using a Mac? Have you somehow brought over something from Windows that should not be on your system?
Try downloading from http://www.apple.com/itunes/download

Cannot upgrade itunes due to error " c:program files|quicktime h264"?????

I just got myself a brand spanking new ipod, my husband has an older nano and uses itunes our computer. Itunes did not recognize my new ipod and said i had to upgrade to version 9. but when i try to download the upgrade i get an error message saying ERROR WRITING TO FILE: C:PROGRAM FILES\QUICKTIME\QTSYSTEM\QUICKTIMEH264.RESOURCES\NL.LPROJ\QUICKTIMEH264LOCALIZE DQTR.VERIFY THAT YOU HAVE ACCESS TO THAT DIRECTORY.
what the **** does that mean??? ive been on the computer all day dying to use my new ipod, have uninstalled itunes and quicktime but still it gives me the same error message. can someone please help, im going crazy, im desperate!!!!!

Yeah, there's anothe workaround we can try ... it doesn't fix the damaged files/folders, but it convinces the installer to ignore them and create new ones (instead of getting hung up trying to remove and replace the damaged ones).
In My Computer, open your C drive.
Open the "Program files" folder.
Open the "QuickTime" folder.
Open the "QTSystem" folder.
Open the "QuickTimeH264.Resources" folder.
Rename the "nl.lproj" folder nl.lprojOLD.
Now try another install. Does it go through properly this time?

ITunes error message - missing iTunes64.msi on win7 64bit

I tried to update iTunes to the newest version - after downloading I receive the following error message: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below."
The path in the box is 'C:\Users\DebbieCleaveley\AppData\Local\Apple\Apple Software Update\'
Then I get "The path 'C:\ProgramData\Apple Computer\Installer Cache\iTunes 10.2.1.1\iTunes64.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes64.msi' in a folder from which you can install the product iTunes"
I've hunted for a solution and found that back in 2008 this error seemed to be quite common and the solution was a Microsoft program called "MS Installer Cleanup Utility" which is no longer available.
I then tried uninstalling iTunes all together, to no avail. I get the same error. "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below.
So I cannot delete the old one, find the missing folder or do anything .... please help !

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I can't download iTunes because of a missing Quicktime.msi file

After I upgraded iTunes via the latest auto update offering, I was having problems with iTunes hanging on opening and generally lagging. So I (stupidly) removed the program from my computer (which is a PC running Windows XP btw) and tried to redownload it. Still the same problem so I followed the Aple guide to completely removing the program from my computer. Bonjour wouldn't remove, although I've since managed to get rid of it.
The problem is, no matter how many times I try to clear out the files, when I redownload iTunes it won't load because it's looking for the Quicktime.msi file, which is missing. Quicktime won't download because it is also looking for the .msi file (which to my thinking it should be downloading as part of the installation anyway). Eventually, I tried reinstalling Quicktime through a Carbonite online file backup. I succeeded in getting the much in demand .msi file but Quicktime still wouldn't load. Neither will iTunes. Now when I try to load either, I'm getting the message that the file Quicktime.msi is "not part of a recognised installation package". I've moved the file to several different locations, user specific and all users, but the same message keeps coming up. Meanwhile, I'm stuck with no iTunes and therefore no Iphone synching either, so no way to access my podcast downloads.
If anybody knows of a work around that will let me get iTunes back on my computer I would be grateful.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour and QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

Cannot load new itunes because of absence of msi file; what can I do to resolve.

My iTunes on my Dell Laptop became corrupted; I have tried to uninstall and reinstall nd keep getting message that I need a msi file. How can I resolve? Thanks.

Which particular .msi file (or files) does the message (or messages) go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

HT203175 unable to update itunes cant locate to correct msi file

I have been unable to update of uninstall and reinstall as I keep getting an error message indicating that the iTunes.msi file is not correct, how do I reinstall the software, at this point I no longer have access to iTunes?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

ITunes not opens...msi file mentioned

I can't open iTunes anymore. I've tried unstalling the program (though I can't uninstall every single file). When I download a new installer and try to reinstall, an error box pops up mentioning I should try to find a folder with the iTunes.msi file in it. I'm not sure what to do. I'm not entirely computer illiterate, but I'm definitely over my head on this one, and hope someone knowledgeable here can help.

b noir, we have no more news updates on how you all are doing down in Christs Church many weeks after the earth quakes? Hope all is getting back to the way you were before it hit?
Sadly not ... a lot of major damage still to be sorted out, and the smaller aftershocks from the Port-Hills/Banks-Peninsula locations and the new seam we seem to have popped directly under the Eastern suburbs continue to contribute to the settlement and liquefaction troubles. It's difficult to keep the roads in good repair, for example, when after an aftershock (or just overnight) the ground sinks under the tarmac, or the concrete things around the manholes float up a bit. Large areas of the central city still cordoned off. (There's a few big buildings tilting and so forth that need to be taken down.)
You can track the aftershocks here:
http://www.christchurchquakemap.co.nz/
... and there's more info lurking here:
http://www.geonet.org.nz/earthquake/quakes/recent_quakes.html
... and Mark Quigley's stuff is always worth a read:
http://drquigs.com/
(Must follow up that link of mark's to the white paper.)

Error updating QuickTime7. can't find the quicktime.msi file?

I get an error message when I try to update my version of Quicktime7. It apparently can't find the quicktime.msi file in the temp directory?

First try this fixit:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
If that doesn't work you may need the the Microsoft Installer Cleanup Utility
Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.
Google msicuu2.exe download
mydigitallife in the above search has a copy of version 3
Check for malware before installing it.
After installing, To run the program – All Programs>>Windows Install
If you get permission denied error, Try Run as Administrator – an option if you right click on the program.
Try uninstalling Quicktime, this will probably fail, don't worry
delete the following folder/files (I am assuming 32 bit XP, if you have something else it may be different, post back with info)
C:\Program Files\QuickTime\
C:\Windows\System32\QuickTime
C:\Windows\System32\QuickTimeVR
Download QuickTime onto your PC
http://www.apple.com/quicktime/download/win.html
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any instance you find of Quicktime
Restart your PC
Install Quicktime

Cannot update or uninstall iTunes due to missing iTunes.msi file

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