Cannot update pages 4.2 to 4.3 software preinstalled by Apple

When I try to update to Pages 4.3 at the App store I get an error message saying that I don't own the original software? Its a 27" imac 2.9 Ghz running Mountain Lion 10.8.3. Any ideas?
Cheers
Pete

I suspect that very few of the people responding on this forum got iWork preinstalled on a Mac since it changed to App Store distribution. I got my copy preinstalled, but it was in 2009, when they shipped a DVD with the computer.
Apparently, post App Store, you are supposed to be able to go to a Purchases page in the App Store and find a place where you "Accept" the preinstalled applications under your Apple ID. Since I am still living in the past (Snow Leopard), I can't check that, though. If you find a way to do that, it might be nice to post back here with some details, since the question does come up sometimes and no one here seems to know about it.

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I cannot update pages and numbers on my iMac?

Does anyone know why I cannot update Pages and Numbers on my Imac?

No.
Would you like to wait till the Psychic Support Staff come back from lunch?
Or if you don't want to wait, maybe you could give us a few details?
Peter

Cannot update pages for second user

We have 2 users on our iMac and my wife updated pages to 5.2, when i opened pages it asked if i wanted to update but i was in a hurry so said later. now i cannot get it to update. any suggestions?
thanks

There is one Pages v5.2 available on your iMac for both of you. And, if you had the previous Pages ’09 v4.3 installed, it was moved to /Applications/iWork '09 folder, and is still available for use. Two Pages versions installed will produce challenges.
We are preconditioned to believe that a higher version must be a better, improved solution. Pages v5 is a complete rewrite/redesign that offers bugs and about 100 less features than v4.3. It is intuitive which is the better solution to use going forward. This decision can be fortified by reading the reviews in the App Store, and the endless posts here about Pages v5 issues.
The problem introduced with Pages v5 is an entirely new .pages document format that is incompatible with prior Pages applications. For instance, lets say that I have Pages ’09 v4.3 running, and double-click a Pages v5 document to open it. Here is the dialog box that results:
If the preceding document had been created with Pages ’08 or ’09, then the double-click would open it in the already running Pages ’09 application. If no Pages application were running, the double-click would attempt to open the document in Pages v5. If it is a .pages document created by Pages ’09, Pages v5.2 will open it without any warning about the earlier document format. As soon as you edit and save, it becomes a version 5 document that causes the above dialog when attempting to reopen it in Pages ’09.
When you have mixed Pages application versions and documents, it changes your workflow habits. You can now only open Pages ’09 documents with either a right-click on the document, and then choose Open With > Pages (4.3). Or, use the Pages ’09 open file browser.
I dragged the Pages ’09 and Pages v5.2 application icons to my Dock from their respective locations in /Applications/iWork '09 and /Applications. These Dock aliases make it somewhat easier to work with disparate .pages documents.

Cannot update Pages (and some other apps)

I go to the app store. I log into my account. I click the "purchased" tab. Pages is on my list of purchased items. I click the "update" button..... it then tells me " You have updates available for other accounts" and "To update this applications, sign in to the account you used to purchase it". I have only one account, and have only used that one account to make purchases. Same thing happens when I try to update through "updates" and other ways. If i didn't buy it on that account, why would it be showing as purchased on that account? Makes no sense to me.
I got Mountain Lion for one reason only. So my Pages and Numbers would be on iCloud for my iPad and iPhone to see. And that is the one feature I can't use until I am able to update Pages and Numbers........
Any ideas?
Thanks!

Did some more searching.... Turns out you have to trash the apps and redownload...... worked perfect!

DW CS3 locked files and FTP issues - cannot update pages

I just upgraded to Dreamweaver CS3 and now cant seem to
update any of my web pages. I can connect to the server etc and see
my files locally & remotely but when I try check out a file to
update it I get an error message saying 'index.html is a locked
file and can be viewed but not changed'. All I can do with it is
view it. When I try to unlock any files locally nothing happens????
This was not an issue before I upgraded.....I have checked my
FTP details with a version on my pc and there are exactly the
same.....does anyone know is this an issue with mac version of
Dreamweaver CS3?
Help!!!

Can you post a link to your child or template page and tell
us what you have
changed that didn't propagate?
Here are seven common mistakes that will result in changes
not propagating
from Template to child -
1. Rename the Templates folder
2. Move the Templates folder to some other folder level in
the site other
than root level
3. Move a template out of the Templates folder.
4. Make changes to an editable region of the template (which
will not
propagate)
5. Assume that template changes can be uploaded to the server
without also
uploading the changed local files
6. Corrupt the site cache so that the link between template
and child page
is broken
7, Improperly create your child pages by simply opening the
template,
adding page specific content, and resaving the template with
an *.html
extension rather that its *.dwt extension. (you can tell if
this is the case
by looking at the code on a child page - if you see anything
like <!--
TemplateBeginEditable... then this is what you have done). If
you *have
done this*, then recreate the child pages (in DWCS3) using
FILE | New > Page
from Template, select the template and click CREATE.
The 6th problem can be repaired by using SITE | Advanced >
Recreate Site
Cache, and the six others can be fixed by just not doing
them. Have you
done any of those?
Or, read this -
http://www.adobe.com/go/dd83ba8b
By the way, this is not an official communication vehicle to
Adobe. We are
all just volunteers and peers here.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"gwbusiness" <[email protected]> wrote in
message
news:[email protected]...
> Hi honeybugs,
>
> I am having the same problem and I need a global fix so
that I can
> immediately
> update my site . . . did Adobe help you? This did not
happen immediately
> to my
> files but my template does not now update pages . . . I
am desparate.
>
> Thank you,
>
> Gail
>

Macbook pro mid 2006 (Intel Core Duo) how can I install new OS ? I cannot update the 10.6.8 and new software doesn't work anymore

Macbook pro mid 2006 - how can I install new OS ? I cannot update the 10.6.8 version and new software doesn't work.

A Core Duo Mac can't be upgraded past 10.6.8.
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To update
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
A 1G iPod can go to iOS 3.1.3
A 2G to 4.2.1
A 3G to 5.1.1
A 4G to 6
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Solved!
Go to Solution.

When the camera is connected to an Apple Macintosh computer, a prompt appears that says an update is available for the PMB Portable software. Selecting to update the software later causes the application to not respond and display the unknown error has occurred message. The PMB Portable update is required to make it work with the computer.
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The computer must be connected to the Internet to complete the steps in this solution.
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Open the PMBPORTABLE icon on the desktop.
Drag the PMBP_Win.exefile to the trash.
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Select the file.
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Empty the Trash to completely remove the PMB_Win.exefile.
Run the PMBPMAC12_Upgrade1004a.dmgto install the latest update.
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Cannot update pages, keynote or numbers on my MAC

I recently bought a Macbook Pro and had Apple install pages, keynote and numbers to my computer, but now when I try to update these applications it tells me there are other purchases available for another account? As far as I know I only have the one AppleID, but apparently my computer doesn't think so. Any suggestions?

You need to contact the Apple store where the software was installed and ask what account they used for the download. It sounds like they used one of their house accounts for the download instaed of having you use your Apple ID. You cannot get around this issue because Apple IDs cannot be merged so the only way to get the updates that are available is to log into the acoount that installed the software. The messages will not go away until the updates are complete.

HT1338 cannot update pages even though all software up to date HELP!!

Hi
Reinstalled software but Pages is not available - all software up to date. App store says all software up to date......HELP!!

HI guys - i had my hard drive replaced and hence i attempted to restore pages from backup but it wont open now as says check with developer for updates.....cant go further than that - HELP

Cannot update pages app

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No, you will need to recover the login information for the old account. iTunes purchases, including apps, are forever tied to the ID used to purchase them. iTunes Support may be able to help: https://getsupport.apple.com/Issues.action

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Hello,
I have an iphone 4s and my wifi is not working. My phone came with the notification that there is an update for pages. Normally i update my apps trough itunes but it says that there is no update for pages. Is there anyway to fix it? I have ios 7.0.3 and the newest itunes as well..
Thanks

If you have 5.0 or 5.0.1, update through your device and not through iTunes. Settings > General > Software Update.
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Cannot update Pages, Keynote, Numbers after Yosemite

I upgraded to Yosemite on my iMac (27 inch late 2009 model). Now, the app store says I have updates for the subject three apps; however, when I try to update with my usual app store Apple Id, I get a message saying "Update Unavailable with This Apple ID ... This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
I know I have a valid installation of these apps. I upgraded the apps to the '09 version before without issue.
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Thank you.

I contacted Apple Support and they worked with me to resolve my specific issue. I do not think there is a universal resolution. They had to get information about the retail package of iWork that I had purchased to then assist me in upgrading via the App Store.

Cannot open page on iPad 2 when I try to download Apple apps

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Disconnect and reconnect, then try again. Make sure your network settings are correct and your connection is active, or try again later.
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Additional Info:
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Cannot update pages 4.2 to 4.3 software preinstalled by Apple

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