Cannot update payment details and VAT number

Trying to update payment details on Creative Cloud. It comes up with: There is a problem with the card information entered here. Please enter a different card or contact your bank.
We also need to update our VAT number and there is no way to do so. We have checked the number and address on the card and it should all work but it still comes up with the error. Help.

If these links don't work...
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
...you will need to contact Adobe support
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

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    Anyone want to help here?

    This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • HT1918 cannot update payment info system is blocking it

    cannot update payment info system is blocking it

    I think that the expiry date will be shown as asterisks, and I don't think that the security code will be re-displayed either (similarly only part of the actual card number is displayed) - just in case somebody gets access to your iTunes account then they can't see your card details. If you aren't getting any error messages when you've entered them then that implies that iTunes has accepted them as being valid.

  • I currently have Leopard, and there are no longer updates for it. So I must upgrade to either Snow Leopard or Mountain Lion. Without doing so I cannot update my itunes, and my ipod is no longer compatile with my mac. How can I buy the upgrade

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  • Creative Cloud won't recognise my updated payment details after 24 hours. DESPERATELY NEED HELP

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    http://support.apple.com/en-us/TS3694
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    My VISA Debit card payment used to be successful 3-4 months back. It's been failing ever since. I have upgraded my card and want to update my payment details. However, the one year membership on my account reads 'expired' even though it has been only 6 months since I purchased.

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  • I HAVE JUST UPDATED MY PAYMENT DETAILS AND IT HAS BEEN ACCEPTED BUT EVERYTIME I GO TO OPEN PHOTOSHOP IT SAYS RENEW SUBSCRIPTION AND TAKES ME TO AN ERROR PAGE! ANYONE KNOW HOW i CAN GET IT WORKING?

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    go to support and start a chat.. They will sort you out quickly. Actually, it works quite nice with support-chat.
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    I have a working perfectly good card .. funds available etc ..
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    Whith you I dont meen you, Romsinha, personally, i meen Adobe supportstaff.

  • Can not update payment details

    I've been a CC subscriber since it began and last month funds were not in my account for the monthly subscription. Since then I have had an email to ask me to update my payment details. I know I probably shouldn't of done but I've waited until the last minute to do this. I have two days to make a payment so decided to update my details. I went to My Account - Plan Information - Update Payment info. I was asked for my password which I entered then proceeded to enter my payment details which are the same as previously. Then when you press save, nothing. Nothing happens. A message is at the top of page saying -
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    Change Payment Information
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  • To make  the Billing document header  updated with the new VAT number.

    Hi Experts
    Due the business requirement we change the VAT number of  customers  for the European countries.
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    Hi,
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    Regards
    Ram Pedarla

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