Cannot update phone software / Ovi Suite 3.1.0.84

Everytime I connect my C3-00 to Ovi Suite to start the update process, this pop-up appears. I disabled my Kaspersky Internet Security but it's still not working. Now what I am supposed to do? Please help. Thanks.
Attachments:
nokia.png ‏478 KB

I'm having the same problem. I'm running a Nokia E63 on Windows 7, Nokia Ovi Suite software version 3.1.0.91, and the firmware version (device software version). on my phone is 200.21.012.
This being very old firmware, I want to upgrade to the required 500.21.009. However, whenever I try to upgrade, I get the error attached (Error code: 12008). Can someone help me as I've reinstalled Ovi Suite to the latest version and still no joy.
Attachments:
Ovi suite error - Error code 12008.png ‏41 KB

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