Cannot update printer driver on client computers
Hi all,
we are migrating users and computers from one domain (DomainA) to another one (DomainB). All was working fine: bidirectional trusts is created, all users and computer are migrated but the printer server still exists in DomainA and is being used. All
45 printers are Canon models: Canon IR2525i and Canon IRC2030i. Also, Domain A print server is the last DC at domainA and is running Windows 2008 R2. Domain B DCs are running Windows 2003 SP2
All users could print ... but yesterday a workmate tried to install a new printer (Canon iR ADV C2230), so he decided to install its driver. After that, all Windows 7 users were unable to print (there are some XP computer but they can print) because all
Canon printers show a 'Driver update needed' message with privilege prompt, but users cannot update because they're non-admin users.
We're using GPO & GPP for printer deployment. I've tried to use 'Point and print restrictions' as I could read at http://technet.microsoft.com/en-us/library/cc753269.aspx. First I disabled Point and print restrictions... the same result. After that,
I tried to enable it and set as trusted server the DomainA print server and not showing warning or elevation prompt when connecting or updating driver... same result.
Also, I tried to set GPO policy for user permission 'Devices: prevent users from installing printer drivers' to Disabled. and using GPP adding a common group for migrated users to local advanced users group.... same result.
The last attempt was, using GPP printer deployment, set 'Replace' instead of 'Update' a printer, but after GPUPDATE /FORCE I can see the modified printer dissapears, but not returns. At event viewer I can see 0x80070bcb error : The specified printer driver
was not found in the sistem and needs to be downloaded
Any idea what else can I do? If I set admin user at privilege prompt drivers are installed succesfully, but is not a solutions because there is a lot of clients :(
Thanks in advanced
Hi SalvaG,
Thanks for sharing your solution in the forum. We really appreciate your time and efforts.
Best regards,
Justin Gu
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