Cannot update to Firmware version 4.1.108.32627 on ix4-300d

Just bought an ix4-300d with 4-3Tb drives.  I cannot update Firmware to the latest version.  After uploading to the NAS, when I click 'Apply' or 'Apply all pending updates", I see a message that says "The update file is being decompressed".  After several seconds, I then receive dialog box that says, "Error – The software could not be updated."
Any ideas what the issue could be?  Are there any log files to look at?
Current Version:         4.1.102.29716
Upgrade to:                 4.1.108.32627

Hello dcsantis
Check the event log for any abnormal storage alerts such as degraded storage, recoverable errors, missing drive alerts, etc.  Those sort of alerts could contribute to the firmware update issue.
Some basic steps to try for the issue:
Re-download the update file again and check the md5 checksum from the download page.  If the checksum fails, try downloading from a different browser or computer and check it again.
Try uploading and applying the file using a different browser or computer.
Try re-seating all disks with the unit off, then try uploading and applying the update file again.
Try swapping disks 1 and 4 to opposite bays, then try uploading and applying the file again after booting.
LenovoEMC support should be contacted to create an incident if the above steps do not work.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

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